Eufy Security eufyCam E330
VerifiedMPN: T8600T214 reviews
Camera fails within first 3 months. Bought a 4 camera kit and within 2 months one camera developed a hardware problem and would not power up. I followed all protocols, contact customer support, trouble shoot, was told it needed replacing and followed all processes- sent video, purchase receipts, serial numbers. Replacement arrived within a month. Within 9 months the replacement camera also developed a hardware fault and also lost all power. Customer service team said it was out of warranty. They only offer 3 months warranty on new units and all they could do is offer a 20% discount on a replacement. (The original cameras and kit had a 12 month manufacturers warranty). Why wouldn't the new replacement camera have the same..... In essence, I am expected to pay for a brand new replacement camera which has failed within 9 months. And then what.....I'm obviously wondering long will the second replacement camera last... I think their products have known faults which is why they offer such short warranties. I wound NOT recommend these cameras as they are untrustworthy and the manufacturer does not have the confidence in their own product to warrant beyond first 3 months.
Purchased in for $1,000.
I bought this EUFY security system 13 months ago from JB HIFI, and paid for an extended warrenty. After 4 months, one of the cameras stopped working- I took it in and it was replaced. 8 months after purchase, another camera stopped working and again, it was repalced by the local store. Now after 13 months one of the replaced camera stopped working. now it is over 12 months I have to send it in for repairs! this is after paying $400 for an extended warranty. I will never buy an electronic product in Australia again. If I buy if from overseas it has an international warranty and is replaced automatically as soon as I contact the supplier.
Purchased in for $2,400.
I purchased five EUFY S330 solar cameras. The solar panels in 2 of the camera have failed, and a 3rd is now barely charging. To me clearly a design defect, as they cant handle the Australian sun intensity. So, a solar camera that fails if placed in the sun after a few years is not fit-for-purpose. EUFY Australia (Directed Electronics) denied a support claim because they held firm it was outside the warranty period. $379 for each camera, which die. Do not buy as they do not last.
Purchased in at JB Hi-Fi for $379.
Absolutely dreadful camera. Bought in Sept 2024, required constant resets and then completely failed less than 10 months later. This item has the same quality as all other Eufy products - it's utter garbage, unreliable, expensive, frustrating trash. Do NOT buy anything from Eufy - you'll just end up having to replace it later with something that actually works.