Euky Bear Warm Steam Vaporiser Questions & Answers
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I was setting up the sleep aid and added a tiny bit too much water so some water spilled on the outside of the aid. I wiped clean with a cloth, but now it won’t turn on -what do I do?
Hi There, I can see that one of our Customer Service Team have reached out to you, if you would like to reply our email and we can assist you further. Thanks Euky Bear Team
Is it normal for the vaporiser machine to make a bubbling noise while in use ?
Hi Brooke. There are a number of reasons this can occur, such as; Inhalant added after water, too much Inhalant, water level too high or vaporiser needs cleaning. We would recommend to run through the cleaning outlined in the operating manual, and if this does not resolve, you can reach out to our customer service team at warranty@fgb.com.au and they will be able to help! Thanks! Euky Bear.
Hi there, Is it possible to change the songs that the Euky Bear plays? I want to be able to replicate the music that my son's childcare plays when he naps on it. Cheers!
Hi Mike, Thanks for your enquiry. Unfortunately, there is no option to change the lullaby, can only play the lullaby installed on the unit, however we will certainly pass this on to the team for future consideration, as this is a great idea :)
Thanks Euky Bear Customer Care
Hey there, I purchased a humidifier for my baby about 5 months ago and it's stooped working all of a sudden? I'm just wondering if there's anything I can do to fix it or is my money down the drain after such a short time? I have barely used it over the time I've had it and it's been cleaned regularly as per instructions.
HI Billie, Thank you for reaching out. If you would like to contact our Customer Support Team, at cservice@fgb.com.au they will be able to assist you with your enquiry. Thanks Euky Bear Team
My warm steam vaporiser is bubbling. It’s never done that before?!
Hi Emma. It is normal for the unit to make a bubbling noise when in use. If you are concerned you can contact our Customer service Team at cservice@fgb.com.au
I have the Euky Bear Sweet Dreams Vapouriser with light & sound. I was wondering if these ones are part of the recall?
Hi Tan. The Euky Bear Sweet Dreams Sleep Aid is not affected by the current recall. That only relates to specific batches of the Euky Bear Warm Steam Vaporiser. Thanks! Euky Bear.
Can you adjust the steam flow on the unit? In the morning I have to wipe down all the windows
Hi, not with the one I have. It’s a rudimentary one where it’s plug in or unplug
Hi Tracie S. The Euky Bear Vaporiser does not have an option to adjust the flow, it is designed to produce a gentle flow that will slowly increase the humidity in the room. To avoid or reduce condensation build up, we do recommend to ensure the room is well ventilated (a door propped open, or window slightly ajar) Hope that helps, you can also reach out to our customer service team at cservice@fgb.com.au and they will be able to help. Thanks! Euky Bear.
Hi! I just purchased one for my son who is congested. Seems to be working well so far - but I’ve noticed that the water level has decreased by half in 3.5 hrs. How is this supposed to run for 14hrs overnight? I’m concerned it will run on empty while we’re asleep and cause an electrical problem.
Hi NCH. The Euky Bear Vaporiser will operate for up to 14 hours, this is an indicative operating time, and is dependant on factors such as environment and the power that the unit is drawing. The water in the unit will deplete at approximately 300-315ml/h and again, which will vary depending on several factors including environment and voltage/electricity. If you have an environment with lower humidity and a higher voltage, the unit will use water quicker – as it will put more humidity into the air, as the unit is adjusting to the environment to operate accordingly. Hope that helps! Euky Bear.
Thanks. I’ve found the water level slows down after the 3hr mark. Lasted all night last night with a little bit of water left this morning. We love our Euky Bear!
That is great! Thanks so much for this lovely feedback!
Can I only use water in the euky bear vaporiser with out the inhalants?
Hi Tenielle. You sure can! Thanks Euky Bear.
Hi We bought our vaporiser (via chemist warehouse) about 18months and have used it well and found it to be very helpful but tonight it is tripping the power in our house when we go to turn it on. It’s only about 18months old. I really doubt I have the receipt is there any way I can still make a warranty claim? Thanks for your help
Hi Andrea. Sorry to hear this! We can definitely look at this under warranty for you, if you don't have a receipt, but paid for it on card - the bank transaction can serve as the record of purchase. If you are able to email our customer service team on cservice@fgb.com.au they will be able to guide you through the process. Thanks! Euky Bear.
My Euky Bear is leaving large patches of water on the nightstand it sits on when I use the vaporiser. Any tips to prevent this? It’s causing bubbling on the wood?
Hi There. The unit is designed to increase humidity which can cause condensation in the room – so we do always recommend to make sure that the room is well ventilated to help prevent this. In addition, it does need to be positioned on the floor to ensure it is most effective, but also safe. If the unit is positioned on a nightstand etc. there may be a risk of it being knocked, falling or accidently being pulled down, especially by a child. The unit doesn’t need to be near the intended recipient as the steam will uniformly disperse in the room. We recommend using it on a carpeted floor, rug or towel, 1.2 meters away from the bed. Thanks! Euky Bear.
We just bought the Euky Bear Vaporiser a few days ago. When we first set it up we saw some steam within the first few minutes of use. However, after that first observation we no longer see steam at all, yet the water level decreases over the course of a few hours. We have had no positive results with use so far in regards to improvement to congestion / breathing/ humidity. We have tried following the troubleshoot instructions but this doesn’t seem to result in any more visible steam either. Should we be able to see steam ?
Hi Gabrielle. The Euky Bear Vaporiser does produce quite a fine mist, and it is not always noticeable. The unit is designed to gently increase the humidity in the room overnight. The amount and intensity of steam produced will vary. In the morning the water level should have dropped. If this is happening, your vaporiser is steaming correctly. Factors that can affect steam production include humidity, temperature and air currents or a build up of mineral deposits which can be due to water quality. If you are still concerned, our Customer service team will be able to provide some troubleshooting tips, and arrange to have the unit tested if needed. They can be reached on cservice@fgb.com.au.
Has anyone had issues with it turning on for a seconds and then nothing? Sound etc all working fine, just not the vaporiser part
Hi Eliza B. I think you might be referring to the Euky Bear Sweet Dreams Sleep Aid - we do have a separate listing for that (https://www.productreview.com.au/listings/euky-bear-sweet-dreams-sleep-aid#questions) If you would like to contact our Customer service team on cservice@fgb.com.au they will be able to assist with some options. Thanks! Euky Bear.
What happens if I accidentally put to much sniffly nose oil in my vaporiser it smells quite strong
Hello, I have the euky bear sweet dreams sleep aid but even when I vaporize all night the room humidity doesn’t increase on our baby monitor (it’s very low). Does the euky bear warm steam vaporizer release more steam into the air?
Hi Barb. The Euky Bear Warm Steam Vaporiser will increase the humidity in the room by approximately 70-80% compared with with the Euky Bear Sweet Dreams Sleep Aid. Thanks! Euky Bear
Hi, I am wondering if it’s possible to set the light blue light as static on the light function? Whenever I select the light function it filters between colours and then settles on red. Red is too dark for me to see anything when breastfeeding but I can’t work out how to chose a different colour?
Hi Biljana. Thanks for contacting us. I think you might be referring to the Euky Bear Sweet Dreams sleep Aid (https://www.productreview.com.au/listings/euky-bear-sweet-dreams-sleep-aid) When the unit is in the rotating Rainbow light setting, wait for it to reach the colour you would like to set it on, (such as blue) press the light button once more to lock the colour. Below are the full instructions for the light - and these can also be found at external link
First press: Fixed red light Second press: Breathing red light (fade in & out) Third press: Rainbow colour changing mode - cycles 8 colours Fourth press: Fix on any colour while in rainbow mode Fifth press: Light off Hold down: Light off only
Hope this helps! Euky Bear team!
Eucalyptus is toxic to cats, is the vaporiser safe to use with cats in the room?
Hi Kayleen. No, we do not recommend running this with inhalant in overnight with a cat in the bedroom. Research on essential oils and pets is limited, but we know that some essential oils can make cats very sick. If you can't keep your cat out of the bedroom while this is in use, your best option is to use it with just the steam running and no inhalant. You can also ask your vet for more specific advice. If you have any further questions, you can contact our customer service team at cservice@fgb.com.au Thanks, Euky Bear team.
Hi there! My nursery is quite small but I am able to keep the 1.2m distance away from my daughter. How large does a room need to be to use the Yuky Bear Vaporiser? Thanks!
Hey Emm. As long as the unit can be kept 1.2m distance from your daughter this will be fine! If you do find that you have a smaller space, we do suggest keeping the room well ventilated. If you have any questions, you can reach out to our team at cservice@fgb.com.au Thanks, Euky Bear.
Thank you!
My daughters Euky bear has started to make a very loud humming noise when I turn it on. This is now happening while it is on all night and I've had to get up and turn it off. Have had the unit for less than a year. Any suggestions?
Hi Jacinta. Sorry to hear your unit is making a loud noise! Good news is they do have a 5 year warranty, so if you do happen to have the receipt and batch number of the unit, our customer service team will be able to sort out a warranty claim for you. If you do have this info, you can email it to our team at cservice@fgb.com and they will take from there! Kind regards - Euky Bear.
Where do i find the batch number
Hi Jacinta. The batch number can be located on the heating module of the unit. You can email it to our team at cservice@fgb.com and they will take from there! Kind regards - Euky Bear.
Hi, my Ruby bead is 18 months old and has stopped working (the light does not come on when plugged in). What do I need to make a warranty claim, not sure that I have a receipt in a household of newborn and 18month old
Sorry, Euky Bear
Hi Deborah. I am sorry to hear that your Euky Bear Vaporiser has stopped working! It does have a 5 year warranty. If you are able to email our customer service team (CService@fgb.com.au) and quote reference #33720 they will certainly be able to help out. If you don't have the receipt, and it was purchased on card, the bank transaction will suffice. They will also just need the batch number of your unit (located on the heating module) Hope that helps! Euky Bear
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