346 questions from our users
Hi, love our vaporiser but every time we use it the water is brown (dirty water)
How do I fix this?
Residue in the unit after use is very common. It's minerals from your tap water, sometimes combined with old inhalant that's stuck to the heating module, dried and flaked off. It's nothing ...
We have had a euky bear sweet dreams for about 12 months now maybe a bit more and it was working fine until tonight when we turned the steam on it was very loud and like a whirling engine. We turned it straight off. I’m wondering if this is normal after a while or if it’s broken? If it’s broken I doubt I will replace it tbh as I don’t feel like it has been used that much with the steam function.
This does seem like a fault - it's not normal to get a loud whirring noise! This would need to be replaced. If it's still within 12 months, the unit will be under warranty - you can reach...
I've had my Euky Bear for nearly a year. I used it last night but it won't work today. The element and night light are not working. Not sure what to do. HELP!!
Please send us an email at email@example.com and the team will help you redeem your warranty. Kind Regards, Euky Bear.
I bought an Euky bear 3 years ago but today it stops working. No light noticed on the lid. I didn’t keep the receipt. How can I fix it? Thanks
Hi Liz - please contact our Customer Service Team on email firstname.lastname@example.org and they will help you with this. Kind Regards, Euky Bear.
What's the water capacity
Approximately 2.2 Litres. Thanks, Euky Bear.
Hi, my vaporiser is only a couple of weeks old and has been used a handful of times. I have followed all instructions with cleaning tablets but every morning the container is left with black and brown gunk floating in the small amount of water left. I’m concerned this isn’t safe for my children. Thanks.
The flecks of grit and gunk after use is very common with the use of these vaporisers. It's minerals from your tap water, sometimes combined with old inhalant that's stuck to the heating modu...
Hi, Can I use Sniffly nose inhalant in Euky bear Sweet dreams sleep aid diffuser?
We haven't tested this formula in the Sleep Aid so we cannot recommend its use. It's designed for the larger tank of the Warm Steam Vaporiser and extensive testing would be needed to determine its su...itability, effectiveness and the correct dosage for use. For the time being we recommend sticking with the Sniffly Nose Baby Essential Oil blend, which is designed for the Sweet Dreams unit. Kind Regards, Euky Bear.
I brought my euky bear vap 2 days ago I did what it said about the cleaning tablets and things the second time using it, I’ve emptied the water as there wasn’t much in there and it wasn’t working and the water was a funny colour with like flaky parts in it is this normal ?
I have the sweetdreams one ps can’t sleep without it but just wanting to know about my other euky bear
Sorry it's taken so long to reply.
The flecks of grit and flaky bits is very common with the use of these vaporisers. It's minerals from your tap water, sometimes combined with old inhalan...
Is the motor on the Euky Bear Sleep Dream Aid suppose to be noisy?
Mine is and I feel like it's just not right!
Hi, no it's not! Please send us an email to email@example.com so our team can help you out further with investigating this. Kind Regards, The Euky Bear Team.
My Euky Bear doesn’t give out much steam anymore? I’ve always used the cleaning tablets but it gives out the tiniest puff of steam when in use? can you please help.
Hi there, could you please email us at firstname.lastname@example.org and our team will be happy to talk you through some troubleshooting for your unit. Kind Regards, Euky Bear
I was just wondering if I can use the Euky Bear Vaporiser in the bedroom with the bedroom door closed? We also have the aircon on 22° all night.. our 6 month old sleeps in our room.
Husband works night shift and I like to lock the bedroom door for extra safety.
Hi there, I baught this product a week ago and first two nights it worked perfectly. The third night the light didn’t work. Now the lights working again but the machine is very loud when turned on, it’s just a constant “engine” running sound. Has anyone else experienced this?
No. I’d return that asap.
My euky bear vaporizer has mould in the top canopy.. how should I clean this or should I throw it away?
Would you mind sending us photos at email@example.com and we can check this for you? It's unlikely that it's mould. It could be a buildup of calcified mineral residue- but we'll have a lo...
Hi. Can I just use water in Euky Vaporiser? I don't want to add the inhalant. Is that okay?
Yes of course no problem at all.
Is there a way to put the timer on the euky bear sweet dreams diffuser so that the diffuser part turns off but the pink noise keeps playing?
Hi, yes there are timed options for the diffuser which are separate from the pink noise and lights. Instructions are in the manual which is also downloadable from our website. Any questions let us know! Euky Bear team.
Hi, my manual says the humidifier needs to be put on the floor. Why can’t it be put on a table?
The vaporiser needs to be on a stable surface and our recommendation is the floor. On tables/ nightstands there is a risk of it falling or being pulled down, or condensation affecting furniture. It ...also needs to be a distance of at least 1.2 meters away from the bed which makes the floor the most practical solution. As steam rises, it's also important to allow adequate space above the vaporiser for the steam to circulate. However, we understand all room setups are different, so you may use your common sense within these guidelines to place your unit wherever you feel works best for you. Hope this helps. Carla.
I bought my euky bear sweet dreams yesterday used it overnight worked perfectly went to use it again tonight and it won't turn on at all, no steam, no light or no music I believe the light turned on for a second then went off. Is there anything I can do to fix it? Using it for my nasally newborn which worked great last night!
Hi Apryl, we've answered your query in private messages but just for anyone else experiencing issues please reach out to our Customer Service team on firstname.lastname@example.org. Kind Regards, Euky Bear Team.
Hi.. can i use eukybear inhalant with other brand of humidifier?
Yes as long as that brand accepts the use of our inhalant in their humidifier, it should be fine. You may want to check with the manufacturer first. Euky Bear.
Hi I’m just wondering if anyone would know why my euky bear diffuser is playing static. Like it plays the lullabies but keeps cutting out with static.
It sounds like this may be a fault within the unit. If you could please shoot us an email to email@example.com we can help you with this and swap it over. Kind Regards, Euky Bear Team.
Definitely a fault, I had the same thing happen and they replaced it straight away.
How do I make my vaporiser work again? I usually plug it in and the light comes on. There is no light and no steam.
If you're plugging it in and there's no light or steam coming out, it may have developed a fault. If your vaporiser is still within the 5 year warranty and you can provide proof of purchase, p...
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