Euky Bear Steam Vaporiser Questions & Answers

Hi Mikha
Thanks for getting in touch! These two incidents are unrelated, and there's no need to worry about either.
The light on the top of the unit simply just a night light, and has no effect on the operation of the unit. It sounds like your light has become faulty, but if your unit still works and you're happy to use it without the night light, it's no problem to do so. If you prefer to have a nightlight (and that is perfectly your choice) we can replace your unit under warranty. It's up to you, but doesn't indicate any further issue.

With the orange/ black sediment, this is also normal. It is minerals from your tap water. It's harmless and should just be washed away when you rinse the unit out. Make sure you are using the Euky Bear cleaning tablets every 1-2 uses to help prevent mineral scale from building up inside the unit.

Another great trick to try is a "vinegar flush" - add 2-3 tablespoons of white vinegar to the tank, fill to the fill line with water and run your vaporiser for 6-8 hours or overnight. This gives it a really good clean and can help reduce the impact of mineral sediment.

If you'd like to pursue a replacement because of the light, or if you have any other concerns please get in touch with our Customer Service team on Freecall 1800 655 841 or email cservice@fgb.com.au.

Kind Regards, Euky Bear.

Hi Carissa, we only recommend to place the Vaporiser on the ground so that it cannot be accidently pulled down from somewhere high by a child. But it also important to be placed away from curious hands, so a shelf is no problems provided they cannot access it - whatever you feel is safest and least accessible from bub. Hope that helps.

Hi Adele
The active ingredient is citric acid. The tablet is held together with inactive, non-toxic binding ingredients which help the tablet dissolve gradually during use.
If you would like more information please email us on cservice@fgb.com.au.
Kindest Regards, Euky Bear.

It's around 2.6 litres. Kind Regards, Euky Bear

Hi Yinloch
Yes, you can use Euky Bear Inhalant for your 5 month old. It's suitable for all ages.
Kind Regards, Euky Bear.

Hi Frustratedcustomer
We have had some incidents of grey particles recently. We are going through the correct process of identifying the batch, testing and investigating the individual incidents, in accordance with our legal obligations. While the process is underway we are more than happy to replace or refund customers who are unhappy with their product. If you'd like to get in touch to discuss in more detail, we are happy to help on Freecall 1800 655 841.
Kind Regards, Euky Bear.

Hi Ann
No we don't recommend using pure eucalyptus oil in the machine, as we haven't tested its impact on the parts. The Euky Bear Inhalant (or another 'inhalant' formula) has been tested safe and effective in Vaporisers.
Many people choose to use a diffuser along with their humidifier for extra scent in the air. Bosisto's have a great one at Chemist Warehouse.
Kind Regards, Euky Bear.

Hi Keirra
If you're using the right amount as directed, it's fine to use the Euky Bear inhalant as many nights as you need, as long as your children aren't having any adverse effects. Make sure you do allow a bit of ventilation in the room (like the door open slightly) to improve air flow and reduce condensation. Hope this helps! Kind Regards, Euky Bear.

Hi Elkay
Yes you can use the unit with just water, not inhalant. The humidity from the steam alone is still very effective.
Kind Regards, Euky Bear.

Hi Erinn
From what you've described I'll get you to contact customer service for further assessment. Freecall 1800 655 841 during business hours or email cservice@fgb.com.au. Photos would be handy if you manage to get some, and please attach a photo of your proof of purchase so we can quickly proceed with a warranty if required.
Kind Regards, EukyBear.

Hi Liz
You won't see the visible particles coming from your water. In their dissolved state, minerals in your water are invisible. However, when they go through the heating process in your vaporizer, they change in a process called precipitation. It's a chemical reaction where a solid settles to the bottom of a solution.
The mineral residue is often sticky and greasy, and it settles on the inside parts of the vaporiser. If you rub it between your fingers you may feel it's greasy.
There is certainly a possibility this residue is "burning" inside the unit - especially as the water level drops - and turning black. In this case more rigorous cleaning is advised, including the "vinegar flush" mentioned repeatedly in comments here. Let us know if you can't find that, basically you run white vinegar through it 2-3 tablespoons in a tank of fresh water.. You can also soak the heating unit in vinegar to loosen the scale.
There is absolutely no cause for alarm and none of the units we've had back to test with this 'issue' have turned out to be plastic or related to disintegration of the heating unit itself.
If you're still concerned, please give us a call - we're happy to talk through the issue, get your unit back and test it, whatever you'd like to do. Freecall 1800 655 841 or email cservice@fgb.com.au
Kind Regards, Euky Bear.

Hi Sarah
What inhalant are you using?
Kind Regards, Euky Bear.

Hi Emma
It's difficult to assess this if we can't see photos. Can you please photograph the residue and send in an email to cservice@fgb.com.au. A customer service representative will be in touch with you to discuss. Alternatively if you don't have photos, you can talk directly with us on Freecall 1800 655 841 during business hours.
Kind Regards, Euky Bear.

Hi Alison, hope customer service can help you clarify this. We had another case that I'm aware of that looked like "plastic" and this turned out to be minerals. But the team will be happy to help assess.
Kind Regards, Euky Bear.

Yes that's fine. Fans don't affect the humidity levels, they just circulate air.
Kind Regards, Euky Bear.

Hi Radhika
It's normal to see black sediment (flaky or grainy bits in the water) after using the Euky Bear Vaporiser. This is minerals from your tap water. It's harmless and you should just wash away after use.
Using the cleaning tablets will not stop the mineral residue from forming, but it will help protect the unit from damage as the scale can build up inside and cause corrosion over time.
Hopefully this helps explain, feel free to call if any further questions. 1800 655 841 in business hours.
Kind Regards, Euky Bear.

Hi Nicole
This is usually due to a build up of minerals from your tap water that crust onto the heating element of the vaporiser and cause a 'burning' smell. It's not the plastic of the vaporiser, which does not heat up, so no need to be concerned. An easy fix for this is to give it a "vinegar flush". Put 2-3 tablespoons of white vinegar in the tank, fill to the fill line with water and run for 6-8 hours or overnight. This should help neutralise any odours - if not, try it twice, and if it's still an issue, then give us a call. Freecall 1800 655 841 during business hours.
Remember to use your Euky Bear Cleaning Tablets to help keep the unit clean inside. Every 1-2 uses is recommended.
Kind Regards, Euky Bear.