Review your last buy on ProductReview.com.au
4 reviews
kay
kayWestern Australia10 posts
 

This is brilliant – I use this in a High School, best investment ever. Easy to use and is a very versatile machine. I am looking at purchasing one for home use. Cleans upholstered chairs in no time. Use a deodoriser and wow. Stains out of carpets, Security screens give them a go wonder machine Kay Edgar

katevogler
katevogler7 posts
 

Powerful at the expense of portable – Bought this for home use exclusively since we have a large tiled area. Easily able to handle 3br, 2 bath, kitchen and large living (all tiled) without hesitation. Although not intuitive to use the controls, once you have used it 2 or 3 times you get the hang of it quickly. Similar to the Eurogem 4000 review on this website, the cons are that there is no gauge to tell you when to refill the water, the steam trigger needs constant finger pressure which can get tiring after half an hour, the trolley is worse than a bad supermarket trolley since it doesn't maneuver easily and is just wide enough to fit through doorways and the large amount of attachments are easy to lose - but I figure better to have several dedicated attachments rather than one that doesn't do anything particularly well.

The pros of this is that it really cleans very efficiently and holds a lot of water to save refilling. Powerful engine is better than anything else I can find on the market and definitely worth the investment. If ours broke today I would not hesitate to replace it tomorrow. Well built and although not super-domestically-portable, it's not marketed as such and so delivers what it's asked to do.

The only final comment is that Eurogem have the sole license to import these machines and they can get away with very dodgy customer service, given the investment and customer base I would say they have a way to go and hope no-one sets up competition!

katevogler
katevogler   

Since writing the above review I have been contacted personally by the company to give suggestions to improve my experience and to investigate any problems I have had - the very definition of good customer service. My issues with the customer service were only ever very minor and the service demonstrated now has more than made up for any problems.

I stand by the rest of the review, in that overall I would recommend this product and would be happy to support a family owned business.

ravinder
ravinder   

I think I would put another review since I have had this steam cleaner for few months and have had the opportunity to use it regularly. I will stick by my previous comment and mention that steering the trolley is bit hard but I have found a way around it . I get my daughter to steer it on the day she is free whild I vaccum as I am petite and it makes it very easy to do the jobs.

It cleans fantastically. I don't think I will ever be happy with any other steam cleaner after using this machine. I absolutely love it. You should see the water quality once I finish cleaning my tiles. I believe Eurogem have new model now which I believe does have some extra features.

jhv
jhv
 

Quality build that delivers at a fair price – We have a 5 bedroom 3 bathroom 4 toilet large home with mainly porcelain and tiled areas so a good quality steam/vacuum cleaner that does the job well is needed. we have owned 7 other steam cleaners including a up market kartcha all were fair but never really delivered a good quality job that left you happy or satisfied. Then we researched for about 3 weeks and looked at the eurogem range, 1st thing that stood out was the quality simply 1st class then its abilities coupled to the price and it was easy, all that was left was which model was best for our needs. After some excellent assistance and thorough demonstrations we chose the top of the range model including the steam iron (additional cost of $140.00) and off we went, totally happy customers eager to try out our newly purchased item. We found the instruction dvd very easy and helpful to help get the best from our steamer/vacuum and all the extras that come with the liberty pro steamer. After only 5 minutes of use we could see a very clear difference over our previous steamers, we scored a real winner here i mean this eurogem liberty pro is absolutely fantastic it delivers everything it says and more, i read in a previous comment the trolly was a bit wonky but i had no problems or my wife a little common sense and its great. But what really excites me is its quality and simplicity to use i mean you press 5 switches in total 1.on/off power 2.Vacuum setting 3.steam setting 4. vacuum 5. steam and another very important reason i bought was they're right here in perth and carry a full range of spare parts with a fantastic knowledge of product with very good honest service. The build quality the fact it does everything it says it can do with great honest service

ravinder
ravinderACT42 posts
 

OK – Although its a good steam machine. I did not find it very portable. hose is very heavy and my shoulders hurt after cleaning. Although it cleans well it is time consuming. Its not quick and go solution. I love when i finish cleaning tiles with it but it is heavy to steer. I dont think it is appropriate for residential use. Overall very good. Because of its boiler capacity gives you continues cleaning time. Cleans well Very heavy hose. My hand and my shoulders hurt after cleaning

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