Euromaid ECCK64

Purchased in October 2025 but not installed until mid December 2025. The first time I used it water burnt onto the glass hotplate - difficult to remove, dull marks remain over hotplates. Weeks later every hotplate the glass is dull in places, dull marks and one hotplate where water over boiled is completely damaged, the manual states to clean spills immediately, so I used a clean damp dish cloth only to have the fibers burn into the hotplate and stick.

I requested a warranty claim from the retailer Harvey Norman at Bundall who I purchased this from, they were not helpful and have been of no assistance and refused me a replacement hot plate or warranty claim. They brushed their hands of my complaint.

Their only response was to advise me to purchase Cerapol product to clean the glass and use the scraper. Cerapol is the recommended product to clean marks along with the razor that came with the hot plate. Nowhere in the manual does it recommend to use Cerapol. This should be clear to customers when purchasing ceramic glass hotplates. Stains did not remove the marks completely after using the Cerapol multiple times.

What I believed to be a very fine scratch or stain on the lower right hand side that I could not remove, over several months - this mark was in fact a hairline crack, that became worse over weeks and became evident the glass had cracked in this corner.

The power button is easily turned off if you happen to touch accidentally, there are tiny imprinted markings to show which nob is which hot plate - almost impossible to read, they don't light up. Several family members and friends have all commented it is terrible to try and see which nob will light up which hotplate. Over time I will get used to remembering which nob turns on which hotplate. A terrible design when all said and done.

Overall the operation of this hot plate is not user friendly, the positive is the turn nobs and not touch - accept for the power button which is operated by touch. I specifically purchased because it had nobs that can be turned and not operated by touch control.

I have had a glass hotplate in the past and never encountered such damage to the glass after the first use - especially when it was just water that boiled over! I have a stunning new kitchen and the hotplate looks like it is a 2nd hand appliance within the first use!

My issue was escalated to Euromaid only due to this website and I did receive responses over several weeks which was appreciated. Certainly better service than Harvey Norman at Bundall provided. I was advised a service call will be made and weeks later received a call from local service center company and appointment was made.

To my relief Euromaid have provided a replacement glass top. I am happy that Euromaid have replaced the damage glass top. I am only several weeks into using the new glass top so it is early days. I am extremely cautious now of ensuring there is not a drop of water anywhere on top while cooking. Very cautious now about using a damp cloth immediately to wipe a spill while the hotplate is still warm due to the fibers sticking and making it a worse situation. I am paranoid using this hotplate as it is so easily marked.

It is difficult to give this hotplate a good rating - I am cautious each time I use it as I do not want burn marks again.

I have been advised that the glass used in this hotplate is the same glass used universally for glass hotplates. That is concerning. Over 15years ago I had a different brand glass hotplate and never had the issues I have had with this one.

Euromaid's service:- I cannot fault their service as they have done the right thing by replacing the damaged glass top, it is for this reason I have given extra stars. Would I buy this kind of hotplate again - no I wouldn't. However, I cannot fault Euromaid's customer service dealing with this issue.

Euromaid cooktop – This product/company is terrible! Highly advise not to buy it. I bought this product 2 months ago and have had nothing but issues dealing with this company to have it fixed. It hasn’t worked from the time it was initially bought and I waited 3 weeks for a technician to look at it only for the technician to say it’s not working. I then had to wait another 4 weeks for the technician to come back out with testers to check it and he has chipped/broken the glass getting it out of the bench and hasn’t contacted to revise of the damage. I’m still waiting for the technician to come back with hopefully a new cooktop. During this whole process I haven’t been able to cook and find it ridiculous that you have to wait 1 hour on the phone to be heard. They never update you with when they’re coming until the prior day so you feel ‘left in the dark’ as to when it will be solved.