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Everyday Gift Cards

Everyday Gift Cards

1.0 from 12 reviews

Reviews

1.0

12 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(12)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (2)
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Nishantha & Suyama

Nishantha & SuyamaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Money stolen from my card through BigW online $380.50 but no help from Woolworth

published

Somebody has used my card details to purchase $380.50 worth goods from big w online. No staff from Woolworth or bigw want to help me at least to identify the goods or where it's gone. As it is online it has to go to someone. Woolworth gift card staffs were terrible from the beginning giving me wrong advises and not willing to help me. Now it is a consumer affairs matter as I have complain it to them. I will post here what happen and any updates. I do have all the details from my first phone call and all the email correspondence.
Nishantha Jayawardena - Templestowe

Transparency
Customer Service
Hugh

HughSydney, NSW

Couldn't give less than 1 star

published

Got an e-gift card for Caltex Woolworths petrol. Didn't realize it was going to be a pain to find a location. And to my surprise after filling up found out that location didn't even accept e-gift card. If Woolworths has a marketing department, their Manager needs to be fired first. What a dysfunctional organization. Opt for other e-gift cards or better yet just give your points up for charity. Will have a better peace of mind that way.

Customer Service
Vivienne H.

Vivienne H.Perth, WA

DO NOT DO IT.

published

Do not ever buy one of these eGift cards on line. My daughter's purchased one from Freedom for Mother's Day. It has been a complete fiasco. Nobody at either the number at the bottom of the email page (Woolworths eGift cards) or Woolworths support knows ANYTHING on how it operates. I have just spent over 3 hours trying to sort it out to finally end up with a piece of paper that I had to print out and carry around for up to three years(expiry) to be able to use it and make sure to keep the email incase the printed page is queried by Freedom. Save yourself the time, energy and angst.

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Terrible! Do not purchase unless you want to be embarrassed

published

Bought a friend one of these cards. They tried to use it and were told it didn't work = embarrassing. I called up woolies and was told it's a known issue, the cashier should have picked up it didn't activate. Their suggested solution was to ask for the card back from my friend and for me to go and try to activate again. How utterly embarrassing and such a poor customer service response for what is a known issue.

Sold dodgy gift card

published

Daughter brought gift card for Christmas for brother. Brother tried to use card told it was declined. Checked card at service desk at Bathurst store on 2/2/2109 and told card was used.
I said 'how can it be used?' Staff member reply was 'go on the website'. Staff member demonstrated no customer service. I showed them the receipt when the card was brought from the Bathurst store and again the reply was 'go to website'. Checked card on website result said card was expired.
I believe card was swapped for used card when given to daughter when purchasing it.
The card number in question is [removed], and was meant to have $50 on it.

Maggie

MaggieSydney

  • 3 reviews
  • Verified customer

5 days and 2 phone calls later - e-giftcard still hasnt turned up!

published

I ordered a giftcard for my granddaughter’s birthday. 5 days later (3 days after her birthday), I still havent received it. Still - no-one at Woolworths end seems to be able to fix the problem!

Declined at checkout

published

Given card as a gift. No purchase or expiry dates shown ? Card declined at checkout Woolworths. Contacted online chat and advised still valid !! Waiting on call back but advised we have to call them !! Poor customer service and no prompt resolution. Follow up call received next day saying card valid and advised to go back to Woolworths and try again !! Appears no direct link between card issuer's and Woolworths store.

Boxie

BoxieSouthwest, VIC

Money stolen off Woolworths eCard

published

Frigging terrible people to deal with, been buying Woolworths eCard for years had money stolen off the card when we still have the card get no response about having a look at CCTV footage to see who stole it, will not replace the Money never give them my money again Buyer Beware they like to make things difficult when its there fault.
In hands of Police will be speaking to the Ombudsman, Choice.com, and the papers.

Tuppence

Tuppencewhittlesea

Wake up Woolies, Reading Cinemas & Bunnings, cudos for NON-EXPIRY GIFT CARDS

published

Have checked expiry date on a "WISH gift card" only to realise it expired 3 days ago !!!

For such a large company I find it difficult to accept they are not able to have an unlimited expiry date. If other companies are able to extend this service to customers, come on Woolies get with the program.

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Steven

StevenGreater Melbourne (Inner), VIC

  • 4 reviews

be careful with the expiry date

published

Cards should not expire after 1 year - this is a rip off and not acceptable. Fine if you have plenty of time to manage these cards, otherwise don't use.

Wellyo

WellyoSouth East Queensland, QLD

  • 10 reviews
  • 7 likes

Unhelpful staff, will not send within timeframe they set

published
Not Happy Jan

Not Happy JanBrisbane

  • 6 reviews
  • 12 likes

OK when you don't need to contact them

published

Questions & Answers

T.yates

T.yatesasked

How do I check the balance on my gift card?

No answers
John

Johnasked

Can i use my wish card to buy petrol?

1 answer
Boxie
Boxie

Hi john
Yes you can use your wish card to buy petrol

Get an answer from our members

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