Everyday Gift Cards

A scam...$50 down the drain – My wife gave me a supposedly $50 Everyday Wish Gift Card for Christmas... when I went to use it at Dan Murphys it was declined and they informed me it had a zero balance.... we went to Woolworths at Robina Town Centre and they more or less said there was virtually nothing they could do about it. They have taken the card and are going to ring back… Read more

? Several days later there has been no call back from Woolworths... I am appalled that there is no responce from Woolworths to the 97% of people here who have been scammed. I now intend to organise a class action against Woolworths... I succeeded in being refunded several thousand dollars from a major Travel Agency through a Facebook class action site. I will also be seeking damages as this has completely upset my wife as it was the only present she bought me out of her pension and not only wasted $50 but caused considerable embarrassment and hold upo n a busy day at Dan Murphys...

Couldn't get past first base! – I tried to complete the online transaction but gave up after several attempts. So I purchased the yellow Fuel Gift Card which I had no trouble with. Given all the poor reviews from those who actually got to purchase the card, I'm glad I didn't get to first base.

Terrible customer service – My brother ordered e- gift card from United States.! The e-gift card was supposed to be sent to me by text message which I never received. I called them to check what happened, I called them from the phone number that was given to them to send the gift card to. He asked me questions and then told me that the details don’t match and does not want… Read more

to give any information further. Above all he was extremely rude and passing sarcastic comments while talking to me. I didn’t have to go through all this. Woolworths should have sent the e- gift card properly to me in the first place. If they cannot do this!. I trust you should stop selling gift cards online and have a decent person at your customer service. The person I spoke to is David and he is a horrible person. Note: the first thing they should be checking is phone number - which they didn’t. I was calling from the phone number that was given. This is so frustrating.

Disgusting wait time for card delivery – Cannot believe how disappointed I am with the ecard delivery service. I paid, got a confirmation email, got a tax invoice email but NO ecard, absolutely disgusted in the wait time. Won't be using Woolworths ecard service again.

Someone steal more than $200 from my mum's gift card.Woolworths said,nothing they can do – Never ever trust Woolworths again.I bought for my mum from woolworths website.Someone steal more $200 from it in SA. Woolworths won't do anything about it and said it might be because of someone saw the number when my mum is using it or someone steal it from my email. How?as we lives in NSW .Woolworths said they had not responsibility and their system has no problem at all .

Very good present – The gift card to text was a great idea for a xmas present for friends who live in different cities. When i made an error with two $20 gift cards I was given a goodwill $40 gift card which will be handy for my own needs.

Stay away – I tried to order 24 gift cards. Stated maximum of 10. Adjusted my order to 2x10 and 1x4. the second and third order were rejected. The first order, I received a confirmation email and that the credit card had been charged and delivered via email. No email received. Customer service stated that the credit card was charged but will be refunded. DO NOT TRY TO BUY THESE ONLINE.

Shame on Wollworths and gift cards – We received $400 worth of gift cards bought at wollies and out of the 4 cards only one works , Wollies cant help noone does anything the cards dont work sorry you have lost your money, ill never buy another gift card and never want another gift of one , shame on Woolworths selling cards from fraudulent companies that steal the hard earned money of its customers

Sneaky, sneaky sneaky – I have used the $20 Essentials Gift Card a few times. ( Partly purple on the front, Woolworths written on the back. ) lf l try and keep the purchase under $20, NO change will be given. The card will actually be so tight fisted as to keep any tiny amount on the card ! ( 80 cents, 50 cents, 20 cents ). So who keeps a card with that amount on it and uses it again ? ? Rip - off ! ! ! ( 1st February 2021 )

Rip Off – Purchased 5 x $20 gift cards from woolworthsgiftcardstore.com.au. The email to redeem the cards was not received. The link to resend on their site doesn't work. Contact Us page doesn't work. The 1800 number doesn't work. Caveat emptor.

Recipient was unable to redeem – I purchased a BWS gift card online for my sister and when she tried to use it online she got a message to say that the card number was invalid. I’ve sent emails & enquired on the Gift card online store but haven’t received any response at all. Don’t waste your money buying these cards.

Woolworths gift cards are almost fraud – Purchased $500 worth of gift cards from woolworths as Christmas gifts. The staff never know how to activate and cards. After two return visits to rectify cards that will not work was pretty much accused of trying to commit a gift card scam woolworths when in actual fact woolworths have stolen from me. Cards still not working woolworths has my… Read more

money and I am out of pocket with no care from woolworths. I suggest never buy a gift card from woolworths.

Don't bother – Purchased a Woolworths eGift card online, but did not work in store. Poor customer service. Their system is down apparently. I would avoid in future. Not recommended at all. Waiting on a reply.

Trying to buy a gift card online Woolworth without succes – Been trying to buy a gift card online 5 % rebate for two days without succes! My card got blocked by the banks security system! Contacted the bank/Woolworth without succes? "Im doing the shopping for a 95 years old lady" we just have to starve!

Declined at checkout - unpleasant experience – I have received a gift card of A$500 from my parents for my birthday on FRI morning the 3rd of July. I was on the coast and went to the Coolangatta "Woolies" Store to redeem the voucher. The lady said she did not know what was happening and suggested me to call the customer service. I called and spoken to Dylan - who had good manners - but nothing… Read more

could do for me. I explained I had received the 3 confirmation emails but the card did not work. He said that the payment went through but the card was cancelled at 11am. After 22 minutes of wait he said he would speak to the finance team and give me a call back by the end of the day. In the middle of the afternoon I received a new e-gift card via email. No explanation. What was aimed to be a pleasant experience became a bad experience. I would not recommend buying any e-gift from Woolworths as customer service in the store could not help me and the customer service on the phone took hours to solve an issue without communicating with the beneficiary.

Money stolen from my card through BigW online $380.50 but no help from Woolworth – Somebody has used my card details to purchase $380.50 worth goods from big w online. No staff from Woolworth or bigw want to help me at least to identify the goods or where it's gone. As it is online it has to go to someone. Woolworth gift card staffs were terrible from the beginning giving me wrong advises and not willing to help me. Now it… Read more

is a consumer affairs matter as I have complain it to them. I will post here what happen and any updates. I do have all the details from my first phone call and all the email correspondence. Nishantha Jayawardena - Templestowe

Couldn't give less than 1 star – Got an e-gift card for Caltex Woolworths petrol. Didn't realize it was going to be a pain to find a location. And to my surprise after filling up found out that location didn't even accept e-gift card. If Woolworths has a marketing department, their Manager needs to be fired first. What a dysfunctional organization. Opt for other e-gift cards or better yet just give your points up for charity. Will have a better peace of mind that way.

DO NOT DO IT – Do not ever buy one of these eGift cards on line. My daughter's purchased one from Freedom for Mother's Day. It has been a complete fiasco. Nobody at either the number at the bottom of the email page (Woolworths eGift cards) or Woolworths support knows ANYTHING on how it operates. I have just spent over 3 hours trying to sort it out to finally end… Read more

up with a piece of paper that I had to print out and carry around for up to three years(expiry) to be able to use it and make sure to keep the email incase the printed page is queried by Freedom. Save yourself the time, energy and angst.

Terrible! Do not purchase unless you want to be embarrassed – Bought a friend one of these cards. They tried to use it and were told it didn't work = embarrassing. I called up woolies and was told it's a known issue, the cashier should have picked up it didn't activate. Their suggested solution was to ask for the card back from my friend and for me to go and try to activate again. How utterly embarrassing and such a poor customer service response for what is a known issue.

Sold dodgy gift card – Daughter brought gift card for Christmas for brother. Brother tried to use card told it was declined. Checked card at service desk at Bathurst store on 2/2/2109 and told card was used. I said 'how can it be used?' Staff member reply was 'go on the website'. Staff member demonstrated no customer service. I showed them the receipt when the card… Read more

was brought from the Bathurst store and again the reply was 'go to website'. Checked card on website result said card was expired.

I believe card was swapped for used card when given to daughter when purchasing it.

The card number in question is [removed], and was meant to have $50 on it.

5 days and 2 phone calls later - e-giftcard still hasnt turned up! – I ordered a giftcard for my granddaughter’s birthday. 5 days later (3 days after her birthday), I still havent received it. Still - no-one at Woolworths end seems to be able to fix the problem!

Declined at checkout – Given card as a gift. No purchase or expiry dates shown ? Card declined at checkout Woolworths. Contacted online chat and advised still valid !! Waiting on call back but advised we have to call them !! Poor customer service and no prompt resolution. Follow up call received next day saying card valid and advised to go back to Woolworths and try again !! Appears no direct link between card issuer's and Woolworths store.

Money stolen off Woolworths eCard – Frigging terrible people to deal with, been buying Woolworths eCard for years had money stolen off the card when we still have the card get no response about having a look at CCTV footage to see who stole it, will not replace the Money never give them my money again Buyer Beware they like to make things difficult when its there fault. In hands of Police will be speaking to the Ombudsman, Choice.com, and the papers.

Wake up Woolies, Reading Cinemas & Bunnings, cudos for NON-EXPIRY GIFT CARDS – Have checked expiry date on a "WISH gift card" only to realise it expired 3 days ago !!! For such a large company I find it difficult to accept they are not able to have an unlimited expiry date. If other companies are able to extend this service to customers, come on Woolies get with the program.

be careful with the expiry date – Cards should not expire after 1 year - this is a rip off and not acceptable. Fine if you have plenty of time to manage these cards, otherwise don't use.

Unhelpful staff, will not send within timeframe they set – Ordered being told it would be issued within 24 hours; this time came and went, so I called to be told they would send an urgent request to verifications, later in the day they sent a tax invoice but no ecard, so called again just to have to wait and wait to be told it will be sent at some point today. Just not good enough, why give a timeframe if… Read more

you will not stick to it, had I have known it would take days I would have made other arrangements, the reason for electronic cards is to save time. Also finding a phone number to contact was not easy and my first attempts at calling resulted in being hung up on due to poor phone systems on their end. I might also mention they have had the money since I made the order, I paid with credit card and my bank is very quick at actually clearing the money - the batch every 30mins.

OK when you don't need to contact them – I purchased an egiftcard from everydaygiftcards (woolworths-cashrewards). I have done this many times and never had any issues - until today. First time to learn that there is no phone number on this website, so if there are any problems, you have to email them. I wanted to change my email address and could not do this via My details on the… Read more

website (but I can change my name, home address, and phone number!). I had already purchased the giftcard with the wrong email account listed this morning. In desperation, I found a phone number for Woolworths Money and called. The first person told me I was unable to change the email because they are not linked to the giftcard site. They could not do anything about the giftcard. I called again and the second person said I could change the email address. He said that he would resend my giftcard to the new email address. After receiving nothing, the third person asked me for my new email address and tried to change it. This person said that the email was changed but the gift card has no numbers or pin. They said they would escalate the problem and email me with what the issue was. After receiving nothing, the forth person confirmed the email was changed and they will give me the details of the giftcard. After downloading it, this person informed me that there were no numbers and that this is a glitch in their system (he told me that it had nothing to do with me changing my email). After all the stuffing around I asked for a refund, which I was told they were unable to do that. In addition, I asked the third and fourth person to send me an email stating what the problem was and to confirm in writing that I will either get a gift card or a refund. Both promised to do this, however, I did not receive anything.

I will now have to go through the process of getting a charge-back on my credit card. Absolute poor customer service. For such a simple thing of changing an email address can cause such havoc! Don't risk purchasing gift cards online. Not worth it.