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First Choice Liquor Physical store

First Choice Liquor Physical store

2.7 from 22 reviews

Reviews

(8)
(1)
(1)
(1)
(11)
  • Product Quality
    4.0 (14)
  • Return Claim MadeYes (0) · No (20)
  • Customer Service
    2.6 (17)

Rude, disrespectful and unhelpful employee

published
Customer Service
Return Claim MadeNo
Store LocationSingleton, NSW
llwiggab

llwiggab

  • 3 reviews
  • Verified customer

Great Customer Service

published

The staff in First Choice Liquor, Cleveland are very friendly and knowledgeable. The orders that I place online to click and collect are packed and ready within 30-45 minutes from ordering. They offer a wide variety of craft beer which my hubby enjoys to explore, too.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShore Street West, Cleveland QLD
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Mel

MelDarling Downs, QLD

  • 3 reviews

18 Year Olds Refused Service

published

My twin 18 year old daughters when in to buy a 4 pack each of vodka cruisers. Refused service because one of my girls was wearing her high school senior jersey. She is a current student. The staff would not serve the girls due to this. My other daughter who was not wearing her senior jersey was refused service because she came in with her sister and might be buying for her...um, she is 18. They were not even asked for ID. Refused because of a senior jersey. In Qld, all seniors will be turning 18 from July. First Choice, you’ve lost customers because of this despicable rule.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToowoomba
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Brave woman

Brave womanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Outstanding service and price.

published

I have been buying the McGuigan Black Label Verdelho for a long time and usually get it from the 1st Choice store in Bentleigh. I called in there on the 8th January but there wasn't any stock. Narelle checked on the computer and there was some stock at the Ashburton store. She told me she would personally pick it up on her way home and bring it to the Bentleigh store for me to collect which I did on the 10th January. To say I was absolutely stunned by the wonderful service is an understatement! She needs a medal.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBentleigh
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Judy

JudySydney, NSW

  • 6 reviews

Kellyville

published

Michelle has always been so professional in her approach to customer service in this Industry. When I phone to enquire about stock levels of a particular product Michelle & her team go over and beyond to fill my order. A very pleasurable experience to shop at this First Choice Kellyville Plaza.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKellyville NSW
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Ben R

Ben RMetropolitan Adelaide, SA

Such bad service, they must be about to shut

published

Ranging is now nearly nothing, pricing is no longer competitive, then they insult me at the register. Claimed my Wife and I (40s) only wanted to buy for our underage Daughter. We left the shopping cart there, terribly embarrassed. There is no law that says our child cant come I store with us. Wasted nearly one hour, to be told they wouldnt serve us. Will never ever go back.

Customer Service
Return Claim MadeNo
Store LocationUnley
Beth A.

Beth A.South East Queensland, QLD

Last Choice

published

First Choice, no longer, now Last Choice. Stopped a 50 something with ID from buying 2 products. The Last Choice reasoning was that I was buying for a person who looked under 25. I was in the store alone.
This is an ill conceived rule.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKenmore
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Katie K

Katie KGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Love our local

published

Always go to first choice for a great selection of beer and wine, always have something new to try and great specials. Staff are always friendly qnd willing to help, recommend first choice to everyone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPascoe Vale VIC
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Stefan

StefanMetropolitan Adelaide, SA

Not What It Was

published

I've been a regular customer at First Choice ever since they opened in South Australia. I used to shop at Dan Murphy's but switched to first choice when I discovered that they had a good variety of wines, good prices and even offered flybuys! Recently though all the stores have all been rebranded and the range seriously reduced. I now only find a small range of Cabernet Sauvignon and my favourites are gone! I just thought that I would let them know that they have lost me as a loyal customer as I will return to Dan Murphy's who still offer a better range of products.

Return Claim MadeNo
Store LocationGolden Grove, SA
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Aleisha

AleishaSouth East Queensland, QLD

Rude Customer Service from a staff member.. Power tripping!!

published
Customer Service
Return Claim MadeNo
Store LocationMudgeeraba
Kylie T

Kylie TPerth, WA

  • 3 reviews

Great store

published

Local store Jandakot
Great new revamped store and huge range of products!! Staff always willing to help and offer there own advice on products.
They have started doing product sampling think this is a great idea? Just need to do product other than wine !!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJandakot Perth wa
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Sally

Sally

  • 4 reviews

Rude, horrible staff member. Refused service even with ID!

published

Visited my local store to purchase a brand of alcohol that no other store sells. My day was going great until I reached the register and was faced with an extremely rude staff member who refused my service even though I had ID. I am 6 years over the drinking age limit mind you. Absolutely ruined my night and I never want to return to this store again.

Customer Service
Return Claim MadeNo
deandownunder

deandownunderSouth East Queensland, QLD

  • 33 reviews
  • Verified customer

Always a Dan Murphys fan but as at May 2019 First Choice is number one

published

First Choice has really picked up their act lately (June 2019) in offering quality wine for less. Dan Murphys was always my go to point for quality wine at hard to beat prices. I am not interested in price beat offers I just want the best price for the wines we like and at the moment First Choice offer the best deals. Was surprised to get an additional 5% when buying 6 bottles.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSippy Downs
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Rose

RoseAU

  • 7 reviews

Bad Customer Service SUNBURY store

published
Customer Service
Product Quality
Return Claim MadeNo
WhoDat

WhoDatGlen Iris

  • 11 reviews

Register wouldn’t accept card for refund. Clark yells declined!

published

Tooronga. Forgot to ask for price matching. Clark offer to refund the difference. Tried to use Apple Pay the same way but failed. Clark yelled out “declined”. Like it was my fault you’re not smart enough to have properly working registers. And just stood there. I asked him what he was going to do? He asked me to use a card. I did it worked. Told him he was standing right there when I used Apple Pay to buy in the first transaction. No apology’s. But left super angry cause he was a child yelling declined. Walked right next door to coles successfully purchased two items with Apple Pay. Get your registers fixed. Absolutely no reason rhis should have happened.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTooronga
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Kate

KateSouth East Queensland, QLD

Appalling customer service

published

First Choice Mansfield QLD today, I asked if they sold gift cards. Other liquor stores sell gift cards and I felt this was a legitimate question. I was met with a sarcastic response along the lines of 'Does this look like a news agency'?. I was so angry with my treatment that I returned the goods and told them I bought another present at the local news agency. I didn't. I drove a further 10mins down the road to Dan Murphys and bought exactly the same thing, along with my gift card. Totally worth the inconvenience.

Customer Service
Return Claim MadeNo
Store LocationFirst Choice Mansfield Queensland
Arty

ArtySouth East Queensland, QLD

  • 2 reviews

Very rude staff

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationFirst Choice Keperra
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Pam

PamPerth, WA

Good Service and price

published

Went in to First Choice Bicton earlier this month and found a very helpful staff member named Dan who told us exactly where to find the product we were looking for and served us with immediately. We will go back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFirst Choice Canning Hwy Bicton
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Angus

Angus

  • 2 reviews

Great prices, good specials

published

I enjoy shopping here, prices are very competitive, free delivery offers, good stock levels. Delivery usually quite fast. Aust Post often lets online delivery down. Staff at Lutwyche are friendly and helpful.

Product Quality
Return Claim MadeNo
Kathy

KathySouth East Queensland, QLD

  • 4 reviews

Great range

published

Love my local First Choice! Great range, good prices, friendly, helpful staff and I love all the Flybuys bonus point offers that have seen me get free alcohol on many occasions!

Product Quality
Return Claim MadeNo
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