First Choice Liquor

Been meaning to do this for a while. I would like to compliment the whole team at first choice Waterford. The service there is second to none. I come from a retail background so notice. The team are super helpful and friendly without being pushy or ticking service boxes. First time noticed the change, quite a while back. I joked did u get… Read more

a new manager everyone is so happy and the team member said actually yes we did. Keep up the good work.

Just went to the Goulburn store to buy a bottle of whiskey for a friend. I wheeled my electric scooter in as they cannot be left outside. i was admonished rudely by the Karen who runs the store. I defended myself and told her what I thought of her behaviour. She then refused to serve me saying that I "appeared intoxicated." I took my phone out and… Read more

filmed the exchange which I will now put on youtube. Now I know why there are so many negative reviews about FC. These overweight Karens are everywhere and making life unbearable

Beware if you shop at the Glendale NSW store. I ordered a Hardys sauvignon blanc cask on-line. When I collected it, the box was badly damaged and heavily taped. When I opened it that evening, I was immediately met with an unfamiliar strong smell.… Read more

Then I saw that the wine in the glass was several shades darker than usual. The taste was dreadful. It was clearly NOT Hardys, or sauvignon blanc. Someone had replaced the original bag with something else! I've been buying this wine, in casks and bottles, for years and never encountered a problem. If this had been a first-time purchase, I would not have bought it again. So not fair for Hardys, whose wine is always consistently good.

I made a delivery error in my order and after ringing customer service who were so helpful and were able to change my delivery from click n collect to xpress delivery. Fabulous customer support.

Excellent customer service – I tried ordering for click & collect at Hindmarsh SA but apparently I ordered for delivery. When I attended the store my order was not there, it had apparently been despatched from Melbourne to be delivered, which was not possible as I live in a rural setting. The store manager at the time spent ages trying to sort out the problem. The order was… Read more

cancelled, hopefully I will get my refund in 3 business days, and then this manager issued my order at the same prices including my promotion. His attitude all the time while trying to sort out the issue was excellent.

Daybreak cask wine not okay – I have, for several years, been a fan of Daybreak 5L cask wine, especially the dry white varieties. Recently this year, their cask boxes have been very weak and breaking apart. While I love the wine, their weak casks have been troublesome for me because of mobility issues. As a former Quality Assurance Officer in the food and manufacturing… Read more

industries, this would be wholly due to a lower quality glue being substituted in their packaging division. While I admire their dedication to keeping costs down, I am also wise enough to pay an extra dollar or two to support their products and packaging costs. Kudos to Coles for keeping prices down too BUT please allow the manufacturer to increase costs to ensure a minimal quality standard for their packaging. Even my local store manager acknowledged that their packaging standards are causing headaches for both staff and customers. Thank you.

Absolutely Terrible Service I ordered online 3 cases of xxxx beers and 1 case of wine, to have it delivered to my house. On the day of delivery, the driver decided he wasn’t going to deliver to my address, but rather take it to the local post office. There was absolutely no reason as to why it wasn’t delivered to my address other than pure… Read more

laziness, I have cameras, they made no attempt to deliver to my address. So now I have to walk 10 minutes to the local post office and carry my order home. After atleast an hour of speaking with someone the best they offered was to have the order recollected, returned to the depot, a new order delivered… so not only do I have to wait longer for my order, who’s to say this won’t happen again. Customer service was ridiculous to speak with and offered pretty much no assistance. Get a better delivery company that will actually do their job. Will NEVER shop their again, better to go with DAN MURPHY’s who actually do what they say and deliver to your door

It states on the web page 'express delivery free over $100'. When placing the order it only allows a $10 fee and 3 day delivery! Tried ringing in the advertised times and a recording says I am phoning outside of these hours. Certainly not correct advertising!

An email advising my order has been despatched includes the line "You can track your order by clicking here". There is no live link in the email. Going to the website to seek information, I'm advised "There was an error loading your orders list". The reply to my email reads "This email inbox is no longer monitored". The advice to send queries… Read more

to that email inbox is TWO DAYS OLD.

First Choice's website is as dysfunctional as all the Coles group's. Beyond a joke.

What’s the deal lately with the people at the counter giving me attitude if I don’t purchase the specials at the counter it has happened to me the last three times at cannon hill store and once at Cleveland store . I don’t always want the specials on display get over it . Show details

Awful delivery service. Ordered 200 dollars worth of drinks at 11 am, by 8pm they still hadn’t arrived and I had been on the phone with customer service 4 times. When it finally did arrive they were missing the four bottles of wine I had ordered. When I called customer service AGAIN they had the audacity to offer me a 10 dollar voucher for my troubles. What a joke.

Terrible customer service by online store – Ordered on 16 December with promise to deliver by 19 December. After many unhappy enquiries I was finally told 0n 6 January that my order was lost. They refused to deliver a replacement and forced me to pick it up at the nearest physical store. For a medical reason I can’t drive so had to arrange a lift. Staff at the store criticized the online store and told me to use Uber in the future.

Don't order here online! – They didn't deliver in time for Christmas as promised and then denied that I had ordered with them initially before telling me it would arrive a week after Christmas.

Rude staff – Was served by [Name Removed] at the Mornington store. I was on the phone as my daughter badly injured her ankle and I needed to take her to hospital and she berated me very rudely in front of other customers. Disgusting. Nice Xmas cheer. Will shop at Dan Murphys from now on.

Dispatched wrong item – Unfortunately you have despatched the wrong Cinzano. The order is for Bianco and you have despatched Extra Dry. This is the second time this has happened. Midland WA store.  Keith Mackenzie.

Don't let them ruin your special occasions – First choice liquor is the same company as Vintage Cellar. I bought wine from Vintage Cellar on Dec 1 with Dec 3 estimated delivery and on Dec 16, they still haven't shipped it. I was not very clever and ordered more as Christmas gift from First choice liquor on Dec 9 with Dec 12 estimated delivery. A couple of later, they said NSW warehouse could… Read more

not handle it and it would be sent from VIC instead with a slight delay. I called them 5 days later and was told one bottle was out of stock. They couldn't be bothered to let you know. What a joke. These people lie on the web site and they will lie when you contact them. They will blame Auspost. I had so many orders from other states that arrived with no issue and those orders were made much later than with these companies. Avoid them and don't let them ruin your special occasions. Use them if you can wait....foverer.

disgusting service – once again i was stupid enough to go back to the runaway bay goldcoast store,i should have known better after my last experiences there.the girl said she would match dans price of $54.95 for a carton of vb stubbies,they were $61.00 at first choice, i took a slab to the counter,the girl was busy so a young guy with glasses served me,said it was 61… Read more

bux,i said the girl said she would match the price, he said company policy show medans price,i said i dont have my phone with me. He said company policy show me or we dont match.I TOLD HIM MY POLICY WAS LEAVE IT AT THE COUNTER AND SEE U LATER. THE area manager should speak to this store about their behaviour,as they are loosing customers,if he has the brains to do so,ill never go back and many friends have had the same problem with this store and never will return.

Terrible - will not use again – Wish I could give 0 stars - worst service - ordered on December 3rd from store in SA because I was sending it to someone in SA - website said it would be delivered on December 6th. On December 7th, I get an email saying my purchase is ready for dispatch from Granville in NSW, expected delivery December 13th. Here we are and it has still not been… Read more

delivered - currently saying delivery between 13th and 16th December. Useless - do yourself a favour and do not use these guys for deliveries.

THE WORST SERVICE EVER – I wish there was an option for 0 stars. 1st order - 90 minute delivery 2pm Friday afternoon as we threw a last minute gathering on the Friday night. No delivery. Had to go to good old Dan's to purchase as it became clear delivery wasn't coming. Monday 12 noon received a call from a very unhappy Uber driver (!) who was at our house wondering why… Read more

we weren't home to accept the First Choice Liquor delivery. He couldn't leave it without a signature so was going to take the items back. I offered to leave work and drive home with 10 mins travel time. He said that would be ok if I tipped him as he's just the delivery guy and time is money. I tipped him but wasn't happen. Stupidly made a second order. 2nd order - nearly 3 weeks ago with delivery supposed to be the following day and still waiting!! After a week, spent a long time on hold when I called to query delivery and was told it had been held up and that I would be sent a $25 gift voucher as a gesture. It didn't arrive. After another week of waiting, I called again, spent A LONG time on hold and was told the delivery would be with me imminently. When I explained I had been promised a $25 voucher because my delivery was 1 week late and it never arrived and now that it was 2 weeks late, does that mean I am now due $50, the customer service person said that they were not allowed to ever give out more than $25 but that they would personally see that i was sent my $25 voucher. It is now 3 weeks and no delivery or updates or vouchers. STAY AWAY FROM THIS COMPANY.

If they told the truth people could make informed decisions – Ordered on 2 Dec intending to click and collect, however system informed me I qualified for free, express delivery (2 days) so I chose that option. Here we are Dec 12 and still no delivery..... Oh in the meantime though, two of my chosen and paid for items have gone out of stock (that cost has been refunded to me) but if they had told the truth in… Read more

the first place re turnaround times, I would have collected, and wine still would have been in stock. Various calls and online chats have confirmed that they don't know when delivery will take place!!!

Charged for an item then told its out of stock – Absolute disgrace of a business, ordered click and collect, sent my 19yp son to pick up my order, they say its not in stock? It is online? Gets better, now inhave to wait a week to get my refund for something I never even got, rang the store to explain how ridiculous it is that they charged me for something that's not in stock , the employee just hang up on me mid sentence, perfect example of bad customer service,

Terrible – Ordered online as Dan Murphys couldn’t supply. Paid and received an invoice for delivery in 2 days. Heard nothing, no tracking number supplied. Telephoned the morning of delivery day to get an eta. Was informed wasn’t coming that day my order has been delayed. Were they going to tell me or let me sit at home all day waiting. Communication… Read more

terrible no respect for customers. They need to look at Dans offer delivery wise. Cancelled order, getting a refund and driving to Dans. Don’t bother with first choice they are not reliable.

DIRE Customer Service and VERY LONG delivery lead times! – DIRE customer service. No one answers any queries and the online chat has a wait time over an hour. The delivery is already 7 days later than estimated and now waiting for 10 days for the order. By contrast, Dan Murphy's order arrived in 2 days with no fuss. NEVER order from these guys!

Pricing deception – I buy a particular Jansz Sparkling Rose which I love. During the Black Friday sales wines are advertised as 25% off. The problem is, First Choice has upped the price considerably and then taken 25% off, this deceptive “reduced “price is still considerably more than Dan Murphy’s regular pricing. Has the Frist Choice/Coles management not learned anything from Govt enquiry! Treat your customers like idiots (now a former customer!)