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Dudded- thanks Liqorland
Ordered dozen Wines. Only 8 bottles received. No refund and unable to email online, expected to WRITE LETTER. Never again
No customer service
Ordered the wrong wine by mistake, rang to exchange for the correct wine exactly the same price. Was told that they would not exchange , could not speak to a team leader because the phone consulate said he did not have a phone after repeated attempts to speak to a team leader I was hung up on. I had purchased 3 Doz. Bottles so I was somewhat annoyed, will never deal with them again
made an order of wines for easter celebrations 2 weeks prior to easter. on the thursday before good friday no wines had turned up so rang them and they told me they had sold out of the wines at my local warehouse but had sourced them from another but could not commit to the delivery before Easter and they had overlooked notifying me. The original order was to take 3 to 4 days So after 14 days still no wine and my easter wine budget was spent , so no celebrations with wine this year. made do with water . Very poor performaance. first choice not any more , last if at all
Constant rudeness from staff and unhelpful
Because our company orders on line to collect in store, we are met with second class obtrusive behaviour from first choice staff at tge Southport store
- Online store
- Verified customer
beyond a joke
Ordered 3x1 litre bottles of whiskey, waited a week for delivery but received 3x 700ml bottles. I contacted customer service who offered to refund the difference or have them pick up the wrong product and send out the correct ones. Asked how much the difference (as this would determine whether it was worthwhile to go through the trouble of returning) and was quoted a figure, agreed to that and asked them to proceed. I then opened one of the bottles only for customer service to come back the next day and tell me they quoted the refund amount on the wrong product and that I'd only get about 5 dollars back per bottle! Absolutely incompetent organisation and won't ever shop there again.
Terrible customer service online
Received offer online for litre Jameson Whisky ordered 2 bottles, paid and went to pick up, received 700mls bottles. Told could not be amended in store and need to contact online. Called online number and spoke to [Name Removed]. Who would not believe me even when confirmed by store manager. I got my money returned. But customer service online non-existent. Contact person had broad accent, was difficult to understand. Received message which is also rude
Disgusted with First Choice and their customer service
Placed an order on 19th February and still not delivered today 12th March and proposed delivery not until PERHAPS the 17th Match. One month!! Customer service is almost non-existant. After 3 calls still no answer as to why this delivery is taking so long and Supervisors not taking calls, they are busy!! I have had orders through First Choice in the past without a problem but this experience ... well, never again. Rating = 0 stars if I had a choice.
I would rate it zero stars if I could
I ordered two bottles of whiskey for various Christmas gifts. From the time of ordering it took 6 days to ship. It then bounced around Melbourne for a 5 days and I emailed to get an update. I got a response 9 days later, during which time I had gone to AusPost myself to resolve the issue, so their email was very much "We can see it was delivered on this date etc."
I replied saying something snarky about the long response time and they gave me a copy-paste response about the time of year and high volume etc. Which, yeah granted it was Christmas...time, but also 9 days to respond to an email is unacceptable. I told them as such and never got a response. The product is great, but fortunately that's because they have nothing to do with the product. All in all, they've lost a customer. I'll never be back.
They don't do price matching despite mentioned on their website
That they are doing price matching is a lie. Tried to buy a six-pack holsten alcohol free beer. They ask for $12 despite I showed them on the Dan Murphy website its for $10 on offer (not a special). I left the store and bought the item for $10 at Dan Murphys in beenleigh which is 8km away from firstchoiceliquor in waterford. There is nothing mentioned on their website how to verify the price from other liquor outlets. Unfortunately I cant recommend firstchoiceliquor for purchasing liquor. Price matching at Dan Murphys works without any issues, website info is good enough for Dan Murphys.
Random vintage year!
Purchase online, qualify for free delivery, however could't check out, forced me to pick up from physical store. When pick up, wine was from year of 2016 not 2014 as advertised. I purchase a bottle first, tried and like it hence went online and order 6 bottles thinking wine will be the same, NOPE, 2016 is clearly different. Call hotline and got nowhere, will not buy from them again, NOT RECOMMEND FIRST CHOICE at all.
Terrible customer service
Several times now I have been called a liar for asking to price match and then accused of showing a photo of the price. Raj at Port Melbourne store refuses to look up the price himself and makes me do it on my phone then accuses me of lying. I don’t get it, a big store and chain like First Choice?? It not a nice feeling and I can’t believe that First Choice actually encourages that behaviour.
Placed my order on line & used a discount voucher code. Paid via paypal & picked up from the nominated store, no problems.
As it seems the age of the perpetually offended lazy millennial halfwit who only order online is upon us I jumped in my car and drove to the store.
Fantastic service by both of the employees I dealt with enabled me to obtain the product I was after with minimal time in-store.
I will be returning for more.
Thank you First Choice Liqour.
Questionable Customer Service
After being pushed away by Flybuys followed up with First Choice customer service over missing bonus point for two transactions last year. Was told there were no online offers during the two timeframes. Emailed the offers to Customer Service, okay we will add the points to your account. Some comment--- Customer Service were always polite and responded very quickly to my emails but question how they did not know there were bonus point offers out there. Surely they keep records. Am not trying to be some kind of conspiracy theorist but is manage...ment policy to deny, deny, deny hoping the customer will just go away. I always thought it was an automatic process enter you Flybuys number and the points go through. Regular points seem too but not bonus points. Whatever way you look at it something doesn't add up. A slight change of subject, the staff in my local First Choice store, Varsity Lakes in Queensland are great. Always helpful and happy.
Werribee - Great store but rude manager
Great selection and prices at this store, but the store is consistently let down by a blonde lady (Manager?) who is always rude, aggressive and impersonal to everyone. I have personally seen her berate a male staff member in full view of other customers. She seems to have a big chip on her shoulder about everything. Sadly, despite other staff members being great, this store is being let down by her behaviour.
Lazy staff, appalling service and not professional
Appalling service at FC Newstead! Put a click & Collect order last night at 6pm for a carton of beer, never got a sms. The store shuts at 11pm. I decided to drive there in the morning. I advised the shop assistant that I did not receive a text to advise of my click n Collect. When she checked my order, it was not picked yet. The store was literally empty no customer, I could find a park right outside, there is absolutely no service and care. The staff are quite ordinary and you have a sense of too laidback as you stand in the store. This is upmarket Newstead! Not a neglected suburb where you could get what you pay for. NOT VERY IMPRESSED
An online order was placed on 21 .12 2020 including standard delivery option which confirmed the delivery date as 28.12.2020 at the time of order placement. As the packed had not been delivered till 2.01.2020, called the costumer service and got to know that the store hadn't delivered it because the particular gift bag was out of stock.(The store didn't know when they going to get the gift bag in stock and we weren't informed that the delivery was getting delayed till we gave call them). we asked them to do the delivery without the gift back as...they agreed to do the dispatch asap. however, after 3 days on 5.01.2020 got another sms saying that they had to reschedule the delivery from another store and the delivery would get further delay. Still the delivery is pending...
- Online store
- Verified customer
Online click and collect is a complete fail
I placed a click and collect order with First Choice earlier in December. All items were shown as in stock.
I did not recieve a SMS to inform me to collect so three days later I called their "Help line". Wow these guys dont even try to assist.
Apparently one of the items (Pirate Life IPA throwback, 355ml cans of Craft beer) was not available in a carton of 24 as advertised. They were only sold in a carton of 16. No problem I told the help line, I'll just take 6 x 4 packs to receive the items purchased. I regularly buy this line in the ca...rton of 16, but they never have the carton of 16 available so I take 4 of the 4 packs. Apparently this was not going to be allowed and the only option was to cancel the entire order. After asking to speak to a manager as this was pure craziness as the store had plenty of stock to fulfill the order. This was not allowed, apparently there is no possible way to escalate an issue with the help line. After politely expressing my complete frustration over the way that the order was handled, I informed the customer service guy if he was not able to escalate my complaint to a manager then I would never set foot in the local store again and post an accurate review online. I really like our local First Choice but I won't do business with a company that treats it's customers poorly. Well done, you have lost a regular customer.
Terrible customer service and lost online order
Terrible customer service!! Was given false information about delivery being dispatched when they had actually lost the on line order!!!
After contacting them many many times and receiving differing information it arrived 3 weeks later and after our function.
I received no reply to our emails regarding our dissatisfaction with the service and will certainly be looking elsewhere to purchase my alcohol.
Worst customer service ever At Sylvania
Never again will I shop here. They refused to serve me because I had my 17 year old daughter with me and because she pointed out a drink I was looking for , after I had asked the manager. I don’t believe this is against the law. Absolutely ludicrous, and never will I shop there again!
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