I have bought many fisher & paykel products in the past but this cooktop scratched easily, despite my tenant's careful handling of it. The customer service centre advised that special care and special saucepans were needed, and if a rental property then it would be best for me to buy the saucepans for them! If it is that precious it is not suitable. The product was just 12 months old when I sent photos and after many calls and emails, the technician finally came to look at it and then I heard nothing more. After many more calls and emails (six...weeks later) I have been told I have to fork out the cost of a new glass top and the labour. Sadly if it is this much trouble I wont be bothering with any more fisher and paykel products - it is too much cost and effort.
Purchased in October 2018.
lots of problems
We had a lot of problems when we bought it and the technicians were not helpful. After an ongoing series of revisits they finally managed to replace the faulty part. It now has a crack in it on the top left hand corner and I may now have to totally replace it. I believe it has worked quite well after the final repair.
I love love love our new cooktop. I love the touch and slide temperature gauge. It's so easy to use and looks good. It's super easy to clean always looks new. Love how the H stays on until it has completley cooled down. Heats up fast cooks evenly very happy
- Verified purchase
Dreadful-Problems since day one
Installed with kitchen reno Feb this year. Has never worked properly since day one. Constantly stops working with varying error codes. Service tech has been three times in as many months, have to wait one to two weeks to get service each time Replaced control unit a week ago and has stopped working again!! An absolute disaster and still no working cooktop.
Bought this with other F & P appliances for renovated kitchen. The cooktop looks smart on my new long bench but I can't say that I am pleased with the operation of it. It is extremely hard to keep clean and scratches easily, even being careful to move pans from one plate to another, which I am but if someone else in the family is using it they are not so careful, for an everyday appliance it seems quite precious, has to be thoroughly cleaned after each use or it has streaks all over the shiny black surface. I also think I would go back to knobs if there is a next time as the touch & slide is very touchy sometimes and hard to adjust heat.
As part of a kitchen renovation got one of these, I really like the design - clean appearance and very easy to use.
The lack of knobs is awesome - nothing to collect grease! The glass seems pretty easy to clean (a razor scraper is supplied - tho it needs a sponge + water + stainless steel wool in conjunction with said razor to fully clean it every few days). Update after 1 year - do *not* use stainless steel wool - it (lightly) scratches the glass, use ceramic cooktop cleaning solution instead - these work really well and make the surface gle...am! The elements heat up fast and cool (relatively) quickly. The touch controls are reasonably responsive - not quite as quick as twisting a knob, more like using a touch screen phone! The touch and slide scale takes a bit of getting used to. I find I'm using the range 6-9 typically and the lower numbers only very occasionally for really gentle simmering. I'm not sure if that is intended, but more linearity would have been better. The glass surface seems to be very scratch resistant (a mate dragged a rough cast iron pan across it - without any damage - would not recommend doing that however)! So good points: - attractive design
2 elements dead
Purchased this cooktop just over a year ago and just out of warranty one of the elements failed to work, controls still worked but no heat. As I contemplated getting it repaired another element has no blown and of course they are both the largest cooking zones so now the cooktop is useless.
poor quality. avoid it if you can.
I bought this last Dec. It just went for <5 months, now it can't be started, giving error code 22 after power on. The technician came, and ordered a new part for the touch panel controller, but it has taken 5 days for him to receive the part and another 2-3 days to come to replace it, which means you can't cook for at least one week! The customer service is not as good and useless, promised to call me back but didn't do that, not put customer in first.
looks stylish, have touch panel controller which is convienient.
poor quality, touch panel controller died only in < 5 months.
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