Glass top marks and breaks easy
Heats and functions well however we are on to our second replacement glass. First time we bumped the edge and it cracked, this time we just noticed a hairline crack which got bigger till it stopped working. Disappointed with glass quality and it marks really easily. Maybe a steel edge protection would help.
Poor quality of cooktop
Bought the cooktop and oven. The ceramic cooktop scratches in normal cooking conditions, had other brands using same pots and never had a scratch. Dropped a teaspoon on surface of cooktop and the cooktop cracked. Complained and was told tough luck!!!! The oven also had a problem. Moral of the story do not buy fisher & paykel.
So 15 months after it was fixed it has broken again. I foolishly bought a Fisher & Paykel appliance as I was in a rush to get it installed and it was the only only I could get delivered quickly that fitted the space. What an idiot, this is the 2nd time it has broken in the warranty period. It has absolutely no power. I rang their '24 hour' service at 8.55am , was put on hold and at exactly 9am it went through to an operator. I now have to wait 24 hours to get someone to look at it, no doubt a part will be required which will have to come from s...omewhere else at which point I will have to take another day off work to wait at home for the 5 hour [!] window during which the technician may come [last time he was 2 hours late]. I like it when it works. It has died twice in the warranty period. The service is slow and slack.
Questions & Answers
Although there are a couple of negative reviews they are several years old. I don't know whether there have been any changes in this stovetop but I am interested in buying one because it fits the size of the cut-out in our bench top. I have always had a good experience with Fisher and Paykel and I wonder if there is anyone with a favourable experience with in the last two years.
Ours died several months after the warranty ran out. I liked it whilst it was working though.
Thanks for your reply Kat500, looks like I should really look at something else. Trouble is, this one is the only one that is suitable for the current cut out. Might have to bite the bullet and enlarge the hole to take a 900mm model.
How do you make it work?
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