worst company ever to deal with
asked 2 weeks in a row to stop payment as i didnt have enough funds to pay .. twice they ignored ..
so then i got bank to stop payment .. they are now charging me $140 A WEEK for over limit and late fee.. lol i aint paying a cent of any of it .. unrealistic company .. avoid like the plague !! nothing but stuff ups from day 1 .. once signed up customer service is out the window .. avoid .. you have been warned
Dont Know How They Are Still In Operation
This is worse than shark company lender rates and they call it a service! To add insult to injury they ring you for your business rather than shark lenders who are approached by their client 1st. in desperation
This is a company engaging in unconscionalbe conduct however when l approached small business Corp to enquire about their practices l was told to read the small print in contract? I know there was a royal commission into lender rates considered unconscionable and Fleet card rates far exceed what the Royal Commission banned at law recentl...
Terrible customer support!
Never return your calls. Paid account and didn't get processed. Trying to run a business with no fuel cards is extremely hard.
Won't issue statements to settle vendor disputes. Independent service stations double dipping on transactions. Fleet card not interested in helping.
Stay clear. Absolute crooks!
What a bunch of lairs and deceivers to get your business
This company is a JOKE!!!
They took a direct debit without Authorization and lied about who gave them the the authority and then after cancelling the account they gave me multiple "Final" bills to pay with immediate effect!!!!
They try get you with the only acceptable reporting statement that the ATO will accept, expecting an intense detail on the invoice to only receive normal invoice with the charges shown at the place and date of fuel purchase! You cannot control your employees limits or spends on their cards either, and when you tell them ...this they just say "I see" and then phone you daily to ensure the cards are all activated so they can charge you!!! Also the suppliers that support them actually charge a higher rate of fuel if you pay with this card so the discounts are not actual discounts or rebates Absolutely worst service experienced - will NEVER go there again!!!!!!
RIP OFF..! Exorbitant transaction fee’s
We originally went to Fleetcard with the aim to reduce our fuel costs by having the ability to shop around, though since mid 2017, Fleetcard has cost our business thousands in fee’s and surcharges with very minimal CPL discounts.
Without any notification, they started adding $4.19 transaction fees everytime we used the card and I’m frustrated with myself that I trusted Fleetcard and didn’t study the invoices more carefully.
Shop around before using Fleetcard as you can easily find a better deal from other suppliers.
DO NOT BUY FROM THIS COMPANY
They got us for $1400.00. after we phoned them to tell them there was a mistake within 24 hours of receiving an account 4 months AFTER it was closed.
They are awful, they tell lies and despite our quick response stole from me anyway.
Terrible people DO NOT USE THEM.
Agree with the previous comments - Poor company to deal with
Dealing with fleetcard is putting your business into a noose. They have no care except about payment and fees are excessive. Actively looking for alternatives including electric vehicles - cars & light trucks that can remove the hangmans rope that FleetCard has become.
Not sure what kind of business it is , calling and proposal their service is not very attempted
Not sure what kind of business it is , calling and proposal their service is not very attempted
Hope don't do telemarketing.
Not sure where my personal information was leaked.
Its extremely disappointed some one who pass my business information to this company.
High fees, terrible customer service, and not flexible at all
This company is the worst fuel card company I have found so far. The fees are high, the service is so bad and the flexiblity is non-existant. The fees are so high, much higher than anyone else. Dont even bother dealing with them, try WEX motorpass.
Terrible to deal with, excessive fees, these guys should be investigated - AVOID AT ALL COSTS
As a small business we signed up to fleet card and due to being new had no trading history so agreed to pay a bond. At no time were we informed that if we exceeded our credit limit we would be hit with massive fees and have service refused at the pump but go $1 over the credit limit and you get charged $80+.
On requesting cancellation were we told we could apply for our bond to be refunded after 3 months in case there are manual transactions to come through.
These guys offer no service and charge excessive fees.
Absurd deposit request
Our small family owned business applied for 1 Fleetcard for our truck. Received an email with a pre-approval which I was happy about but to read down further stating we needed to pay them a $7,500 deposit which they will keep for a minimum of 12 months for security. Our initial spend limit request was $5,000 but they dropped it down to $3,000 for no reason. I should of read all the reviews prior to applying. Lesson learned.
Worst company to deal with!! STEER CLEAR and AVOID AT ALL COSTS!!!
This company is terrible! They get you in with promises of fuel savings of 6c/lt off then if you pay your bill even one day late, you get hit with hundreds of dollars in late fees. We were evacuated in March 2019 and I phoned and emailed to tell them that we got behind with our payments as we couldn't work due to the evacuation and they were basically charging us late fees upon the late fees even though we hadn't used the card in months. I had numerous email and phone conversations about it and they didn't care. I ended up paying the late fees just so I could close my account and be done with them. STAY AWAY at all costs!!!
Disgraceful company to deal with!
We have had an account with them for approx 2 years. Recently our accounts clerk was unexpectedly off sick and didn't pay the fleet card invoice by the due date. So it got paid late. The next invoice arrived with an extra fee of $205.53 listed as "Miscellaneous Account Charges". I paid the invoice minus the miscellaneous fee. Then called to ask what the fee was as I expected it was a mistake, after logging a call back they finally got back to me from a NZ number the guy told me it was a late payment fee but couldn't reverse it and said he would...escalate it to someone else. That took another 3 days for someone to call back and in the interim my account was suspended and another over limit fee added to my invoice. The most disgusting company I have ever dealt with!
- Verified customer
Relentless bullying for payment of unjustly applied fees - avoid them at all costs!!
If I could give it zero stars, I would - don't touch Fleetcard with a barge pole.
They charge excessive transaction fees every time we fill up at the bowser; in a month where I filled up 3 x times, I was charged $24.50 merely for the privilege. In addition, when I was 1 day late paying their bill they applied a "Credit Service Fee" of $79.36 and then they added an additional fee of $61.77 for being over my credit limit (which was caused by their application of the Credit Service Fee).
So in that month, I spent $222 on fuel, and was charged a ...further $165 in fees!! Disgraceful. Their conduct is unconscionable and unethical. I have paid up but have since lodged a complaint with the Financial Ombudsman Service. These cowboys need to be shamed and shut down
Terrible service and unprofessional at best
I stupidly approached Fleet Card to grab a fuel card for my business. I made the application and the following day, I had a terribly worded email which looked like it was written by a 10 year old with broken english. The email told me my credit was deferred and that i needed to re-submit the application. Upon doing so, a week had passed, and all of a sudden i began getting telemarketer call after call, and honestly believe my details we're sold off. Yesterday (a week later) I contacted them again, asking why i hadn't heard anything back yet. As...I write this, there has been no reply, no answer to any questions and i submitted emails from their website and via Gmail. I am so glad they never proceeded to approve my application, especially after reading so many horrendous reviews here. My advice, stay well away from this mob. They are obviously nothing more than criminal rip off merchants who would know what customer service is let alone actually spell it. STAY WELL AWAY!!
Bullying and unhelpful staff, a useless credit facility for a small business DO NOT USE more headache then help!
They charge ridiculous fees and then justify holding your account until paid in full before it’s even due just because you pay your bills late?!
They refuse to lift the restriction even though your next payment isn’t due yet and there justification is because it’s in breach of there T&C’s.
They expect a zero balance even if your bill is not due yet bully and intimidate you.
Better off at other fuel card operators!
Do not use this company!
Sales Team Harassment
I am not happy at all with this company.
I work in procurement and they have been contacting us every few months even though we aren't interested and are locked in with another supplier. They will harass you for your bosses phone number most recently even managed to bypass myself and my boss to call the owner of the company (not a good look).
Good service if you can pay your bills on time
Was a bit sceptical reading these reviews but the offer seemed decent so thought id give it a go for a couple months and after looking at my statement can see some decent savings
Would recommend just be sure you can pay your invoice on time to avoid those pesky late fees!
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Questions & Answers
I have noticed on my current bill that we have been charged $5.49 card fee for each card as well as $14.16 transaction fee for each card. Previous statements had card fees of $2.19 each only, not impressed at all. I will call them and see if there is some explanation before I take this further.
They will typically say the previous month was honey moon period or something similar and now your on normal period. They will also say your were communicated by way of invoice. So check back at the last invoice where it was $2.19. Regardless, you need to dispute this as you did not give permission for the doubling of charges. I would suggest you cancel this card.
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