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Horrid company to deal with
Rude staff, horrid company to deal with. Double charged my credit card and won’t return extra money. Have to raise a dispute with the bank. Avoid at all cost. Better companies out there
Small Business beware
High costs, charged an extra fee for NOT using fuel cards, charged very high overdue fees for months even though direct debit was set up. When I finally gave up and cancelled, they made me do a whole heap more admin & wait for a refund. Total waste of time and money.
Hidden fees. Change fees without notice.
Waste of time and money. They increased charges without notification. When questioned they still had crazy high transaction fees even after dropping them down. Be careful if you use. Cost me money.
Fleetcard Just a bunch of outright lying con-artists!
Similar experience to others here. Got cold called with a very competitive offer for a fuel card, with reduced rates for first 6 months. However 3 months in I receive an email stating that the honeymoon is over and along with the card fee going to $2.00 a month (which is the only fee ever in the original offer) there is a whole other raft of fees listed. I rang to discuss with Fleetcard and they denied that they ever said there would not be any other fees other than a $2.00 monthly card fee. Account is now closed......
Treat their Customers with disdain and treat them as criminals !
What a horrid organisation to deal with. Went over my weekly limit of $200 by $9 and received a threatening email and phone call. I will be closing my account at my earliest convenience
lock in a price with them and they say its guaranteed for 12 months. They jacked the price up with out telling me after a few months. the customer service team are very rude. i cant advise strongly enough against this company
Stay away from Fleetcard
Always declining even after paying the bills and calling them to find out what’s going on, saying it wasn’t their end. Endless fees and extra charges aswell as putting GST on top of the already taxed fuel prices
Don't do it!
I opened a Fleetcard account after receiving a phone offer, thinking it would be handy, but wasn't. It isn't accepted at the stations I use, and if you actually read the terms and conditions, a late payment once will likely offset any discounts you achieve in about a 12 month period for most small business. Cancelling and getting the refund I was entitled on the account was a difficult and lengthy process.....
$70 late payment fee even gave them Direct debit - Never use this company
We did use this card for just a week. Within a week we did just over $250 worth of fuels and rest of $67 for your additional administration charges. After found of this company I cancel my service. Then they keep the bond for 3 months. That's the way to rip off customers. What is the logic behind the three months holding of this Bond, still cant understand. Also $67 charged me even though I gave my direct debit.
I signed up hoping to reduce paperwork and Reciept. For the few months it's all normal.
So I didn't look at it in more details.
I was wondering why they send me invoice all the time and every time they sent it within hours. I will get a notice I m overdue.
After 1 year later I only realised they charges $7.?? Per transaction to use any One other than shell. $70 late fees with they send you the bill today but not paid tomorrow ?
I will takes these to ACCC. I ask the. Where did the bill schedule said that.
Hopeless Lot of Hidden Charges- fake marketing
Fleetcard must market under or by name Coles or Shell. They are lying and doing fake marketing. Apart from these 2 fuel station you will get surcharge 2% on every purchase of fuel. When had a chat with customer care they said it completely depends upon the different fuel station how much they charge they dont even have list.
whats the point getting fleetcard and paying extra on fuel and on top of it paying to Fleetcard company as well.
Abusive cold calls.
Constant call and hang ups from a private number. Finally answered one, and older lady ([Name Removed]) from Fleet card who was politely told that we are on the do not call list and to please remove us from your database as we are not interested in your product. Well.. You'd think I just ran her cat over the way she went on. Told me I was incorrect, (I'm not). and their data is up to date. When again asked to remove she got even angrier, so I told her some feedback would be forthcoming and a complaint to the TIO. She dared me to do this. Wel...l guess what grumpy old Karen, here's your first of many reviews as requested for your absolutely terrible behaviour. Hopefully fleet card realise this and sack the company you work for. Big negative for me. Highly suggest others look at Motorpass, much better card.
Run far - Run fast! Blatant rip off fees! ACCC should investigate this mob!
Cold called, jacked rates after 3 months because i was never advised it was a promo, had to fight to get rates back to what was offered. $77 late fee because they never sent an invoice, $77 late fee for ONE DAY LATE in payment during COVID19. Reduced credit limit without consultation during COVID19 "because we wouldn't be using it" where we are an essential service and our use went UP
Never ever again! Run Far - Run Fast is all I can say for this company.
Dishonest from the very Start
Got Cold Called by a Fleet Card Kiwi with all the promises in the World. Then nothing for 2 weeks, I eventually rang and boy had they changed the rules of the game. I told the Kiwi to stick it and to destroy all the personal information I gave him.After reading all these reviews how lucky was I not to get involved with these Dodgy Operators. They say they are a Big Professional Company??
They have a RATING of 1.4 stars how embarrassing if you were them knowing full well there rating would be Negative Stars if it was at all possible. Stay away from
INACTIVITY FEE $6, LATE FEE $70.
Account was paid to zero...inactivity fee $6..added....when that gets forgotten...$70 late fee...one of the shiftiest, shark companies i have ever had the misfortune to deal with. Do not deal with Fleetcard or Business Fuel Cards.
Questions & Answers
Who is the regulating body for this company AFCA seems not to be the right one? I'm trying to lodge a complaint about excessive late fees and interest charged on my account any help would be appreciated
I have noticed on my current bill that we have been charged $5.49 card fee for each card as well as $14.16 transaction fee for each card. Previous statements had card fees of $2.19 each only, not impressed at all. I will call them and see if there is some explanation before I take this further.
They will typically say the previous month was honey moon period or something similar and now your on normal period. They will also say your were communicated by way of invoice. So check back at the last invoice where it was $2.19. Regardless, you need to dispute this as you did not give permission for the doubling of charges. I would suggest you cancel this card.
Thank you Ben, yes we have been with Fleetcard for a while now and were not notified about these new charges. I will speak to them tomorrow. We have three cards on our account and $19.65 fee on each card is a joke.
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