FleetCard

NO Velocity sign-up 10000 points. They are liar. Do not sign up this company to get Velocity points. They advertise velocity promotion that 10000 sign-up points. But, they never provided 10000 points. According to their T&C, the points is credited in third month. But, we still don't get it in fourth month. We got only 28 points in first month and… Read more

28 points in second month. When we contacted them, there was no resolution. They keep lying. We think they just deceived us using fake offer. If you need fuel card, there are many other fuel card. AVOID THIS COMPANY.

WARNING HUGE FEES do not be fooled by the $1.99 card fee that is for 6 months and then it jumps up to $5.99 then they charge exrra fees, not just a merchant fee but miscellanous fees, I had over $163 worth of extra fees on top of my account which is onlt $4k a month. I had used them previously and told them they had hidden charges and was… Read more

promised the world this time, no the charges have all changed blah blah blah and I fell for it and then 6 months in bam lots of charges. When I spoke to them they told me they source out their sign up work and cannot be held resposible for what those people say. NEVER EVER AGAIN

DO NOT USE THESE PEOPLE. They are dishonest and a bunch of frauds. Since signing up, we've had incorrectly charged fees (cared fee offered was $2.99 on sign up, from the first invoice, we were being charrged $5.99 + GST), late payment fees charged eventhough they had our direct debit signed which they did not action, nor did they advise us,… Read more

fraudulent merchant fees andd the list goes on.

Also, we were neverr told that the offer they gave us to sign up was an "Introductory" offer. After which, our cost with up 3x.

We have now moved our account elsewhere, despite the business challenges associated with moving twice within 4 months. BIGGEST MISTAKE MADE.

I will be lodging a complaint with ACCC. They cannot be allowed to keep defrauding people. These people are criminals.

*** DO NOT USE ***

Fleetcard has been a game-changer for our business. Simple to use, easy to manage, and the reporting is spot on. It’s streamlined fuel tracking, cut admin time, and given us real control over costs. Reliable, efficient, and backed by great support — highly recommend to any fleet operator. Show reply

I have been with fleet card quite a few year I have had some tough times but they weee will to work with me I strongly suggest that this is the company to get q fuel card threw Show reply

We have found that the fuel card is easy to use and available at most petrol stations. The fees are a little on the high side, but still worth the ease of keeping fuel costs in one monthly bill for the company. Show reply

DO NOT USE THIS COMPANY. They set up a direct debit without our consent and withdrew funds after we had already paid our invoice in full. We are still owed $1,659.02 and have received no resolution. Communication has been extremely poor. We dealt with [Name Removed], who repeatedly failed to understand a very simple email, which only added to… Read more

the frustration.

Despite multiple attempts to resolve this, we have had no meaningful response.

We have now escalated the matter to the ACCC.

Customer service is completely non-existent. Avoid this company at all costs.

Do not touch these guys unless you want to have constant issues with no communication or resolution back. Constant problems which are detrimental to our business but there is no care, no replies; every time I have dealt with them the problem isn't fixed. I stupidly gave them another try, now regret moving away from our other fleetcard. They have a… Read more

shopping list or charges and poor customer service, which i was assured by a representative was fixed.. Highly recommend Not using Fleetcard

Save yourself the pain and frustration (and cost), don't bother with this company! They rarely respond to emails and when its regarding an account matter, they always seem to wait until after the due date of the invoice so the next months bill is pre-loaded with a $178 fine/fee for being a day late. Even after completing the direct debit request… Read more

to make payment automatic, the payment didn't come out (through no fault of mine) and I was STILL charged a $178 fine/fee (plus interest). They refused to remove the erroneous charge from their failure to set up the DDR request, so I paid the bill, less the fine/fee, and then I got another fine/fee the next month! It has been a 6 month nightmare dealing with these people. The fine/fee amount is ludicrous for the size of my account (usually under $1000 a month). I dont disagree that they need a disincentive for late payments... why not charge 20% interest on overdue amounts?? Then, at least it's a punishment that fits the bill, disincentivises late payment and would more than re-coup the real cost of a late bill payment. On top of the bill dramas, we had many recounts from the team members of service stations not recognising the card, or not knowing if they take it (even places on the website which are noted as accepting FleetCard). There is also a gnarly $3.50 BP fee, which negates the few cents you get off Shell. I was really hoping this would work for me, as the idea of collating all of my fuel costs was certainly appealing and worth the monthly card fees... just not the other fees and the muck around fixing account issues.

Do not sign up for this, 1 day over the due by date, no invoice sent $177.95 over due fee $5.45 interest fee , at the time of signing up, they asked me how much fuel we use for the month I wasn’t too sure told them around $1000.went over by$38 , they charged us $117.03 over the limit fee total $300.43 extra The only reason they get 1 star is I can’t do less on the review. Disgusting behaviour from a business

⭐ ZERO STARS — AVOID AT ALL COSTS!!! I requested cancellation of my FleetCard account via email two months ago, and they confirmed in writing that my cards were cancelled. Despite this, they’ve continued to charge me, even after further follow-up and additional written confirmation that the cards were cancelled. When I tried to reach out again, my… Read more

emails were blocked, and the customer service was rude and dismissive. There’s been no explanation, no refund, and no accountability whatsoever. If I could give zero stars, I absolutely would. Avoid this company at all costs. Go with Shell Fuel Cards instead — they have $0 monthly fees and far better customer service. An absolutely dodgy business that I have now reported to AFCA.

Worst fuel card ever, they will charge you a lot in fees and will not try to resolve instead blackmail you and treaten you to pay that if you do not pay the fees, they always want their fees no matter what and they will rip small business and give them stress and harass them as well. we will have no choice but to refer your debt to a Debt… Read more

Collection Agency, which may result in the following consequences: 1. Additional costs being added to the debt 2. Default loaded within 7 days of receiving our file 3. Field Agent visits at a cost of $260.00 + GST

DO NOT SIGN UP WITH THIS BUSINESS! You will be overcharged misc. fees, invoices not emailed unless it is an 'overdue invoice'. We have tried at least 20 times to try close our account and have everything finalised yet they still send onvoices through when all cards have been terminated. I have spoken to numerous staff over the phone, even a… Read more

manager, who all have replied they will investigate or wave the incorrect fees. Guess what next month comes another invoice! There are far better companies out there. This one is run by 'on the day' staff who would have no clue on how to do anything besides take your credit card details. PLEASE STAY AWAY FROM THEM!

I’ve had an absolutely frustrating experience with Fleet Card. I signed up a few months ago and from the very start they kept adding random fees that I constantly had to chase up to get corrected. Trying to contact them is a nightmare — emails rarely get answered on time, and when you try to seek for a resolution over a call, the people on the… Read more

phone have no idea how to help.

They drag things out by ignoring your queries and then have the nerve to add late payment fees for their own delays. Their billing and limit system is completely broken — it adds nearly two months of charges together and then says you’ve “exceeded the limit,” slapping on even more fees.

I’ve now shut down my account and strongly advise everyone to stay away from this company. Absolutely disgusting customer service and a system designed to frustrate customers rather than help them.

Would give 0 stars if I could. We have had fleetcard for many years and they constantly add random fees which I then have to try to have corrected. Trying to contact them is almost impossible and when you do the people on the phone have absolutely no idea how to help anyway. We pay for roadside assistance and when we needed it we were told… Read more

that it wasn't active. So where has my money been going??? I have sent emails and made phone calls and still have not had any help with these issues. Absolutely useless.

Update - I was finally contacted and the fees are there to stay. Our last invoice was over $300 in extra fees. Also, no reason why the roadside assistance was apparently not active. Don't seem to know or care why either. Have now cancelled that!!!! Absolutely ridiculous.

Signed up with Fleetcard. Was with them for 6 weeks. Received no invoices. Was sent letter of demand. Asked for an invoice. Was sent a letter of demand. Asked for an invoice and was told to login to our online account, we had no online access at this point. Asked for invoice and again was told to go online. Was sent letter of demand and was… Read more

threatened with legal action. We called several times asking for an itemised invoice. Was sent letter of demand. Finally was able to access out online account but had to wait 48 hours to see itemised invoices. Was sent a letter of demand. Was send email saying that they habe been unable to contact us and sent us to debt collection.

Absolutely obismal customer service, on boarding and communication.

Cancelled our accounts.

Highly unrecommended.

The worst customer service I have ever seen. When we encountered an issue I could only speak to someone on the phone who could not help. Anyone with actualpower to help has to be contacted via email with multiple days to respond. Rude, unhelpful, slow, expensive. Why would anyone deal with this business?? Went to a competitor and had a new account… Read more

set up in 30 minutes. The other company could not do enough to assist. Honestly if you are considering using Fleetcard, you can do much better with other providers.

Been a customer for 4 years now, I don’t know why we stay. When we tired to exit after no response by emails, they called to offer me a better deal (less card fees, and including other servos) and frankly does anything to keep you on, but they have horrible fees and don’t pay 1 day late, it’s a $130 fee! They do not offer 30 day accounts only 19… Read more

days (which is odd) and don’t do direct debit. I would say stand away, if you haven’t signed up. Why have I still got the account, I have no idea. A credit or charge card is cheaper and you could earn frequent flyers points instead.

Do not open an account with Fleetcard. They are awful. They make so many mistakes, lose payments and overcharge fees. The customer service is dreadful so resolving these matters takes months. You have to fight to get an overcharge repaid to you and then you wait months. A bunch of scammers.

Life Changing. We have a small Mining business but with many vehicles that are driven by many people. Trying to keep track of fuel receipts used to be the pain of my existence. Now its in a spreadsheet, I can see everything in the one place and pay the bill in one go, instead of trickling money constantly. Fleetcard has saved me hours and hours of my life and probably the colour of my hair. Show details

So happy with Fleetcard and it's service. Our small business travels constantly including long distance. We find the convenience of the card great on the road. The Customer Service team have always been helpful and courteous. With the addition of 3rd & 4th vehicle, tracking fuel economy and assigning costs has saved us time - a valuable resource for our small team. Show details ·  1

Cannot fault fleet card. Easy to use, Great customer service, fast card delivery times, and detailed invoices allowing us to see clear breakdowns of costs. Highly recommend for any business!

Convinient and easy to keep your business car fleet fueled up and on the road. Invoices are easy to process and payment is direct debit. Fleet card is there when you need it ready to use at all major service stations.