??!
1 photo
Garmin Inreach Explorer +

Garmin Inreach Explorer +

2.6 from 10 reviews

See the Best Handheld GPS Units in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
0
3 star
0
2 star
0
1 star
6

MIchael

MIchael

  • 4 reviews
  • 1 like

Good Product - Overcharged! Woeful Product Support

published

We operate 25 devices on an enterprise plan which charges on byte usage. For the second time we were overcharged ($1700) for byte usage incurred due to a gliche in their system when we attempted a remote sync. After 3 emails advising it happened again cc'd to all manner of garmin personnel including product support so far nothing heard. Been forced to involve the bank and our legal counsel now.

Purchased in January 2018 for $650.00.


BadVibes

BadVibesMelbourne

  • 2 reviews

Corporate greed

published

You cannot explicitly state start on X date, finish on Y. Hours only Mon-Fri business. Registration website poor, so you will be. Automatic withdrawal hard to stop. Garmin will lock IMEI on dispute, very dangerous if you register out of hours at last minute.

Purchased in October 2018 for $750.00.

Dustyboot

DustybootPerth, WA

  • 3 reviews
  • 3 likes

Overcharge

published
  • Verified purchase

$780 Fantastic Machine Let down by Garmin's Registration Process

published

I apparently had a previous product registered with Garmin, so was unable to register or use this Inreach product, despite 4 days of phone calls, and much reassurance from Garmin Australia that they had fixed the problem in the US. The customer support was terribly slow often on hold for 15 minutes waiting to speak with customer service, runs on EST which means it closes at 2 pm WST, with no after hours or weekend support.
Still waiting for a refund two months after purchasing this device.
Customer service reps were very polite and I believe are being let down by their US Tech Support.


Great, multi-purpose device

published

Terrible

published

J Mom

J MomCleveland

Garmin is closed weekends and evenings, absolutely no support, go elsewhere

published

Bought a unit May 11 for my daughter, and we have been unable to activate the unit on their website (keep getting error message "•The device object contains invalid values.". I work for a medical device company activating and re assigning emergency medical alerts (based on their IME numbers) and I know these systems can be picky, but this is ridiculous. Have spent over 6 hours trying a variety of ways to input basics like address, phone number, email to satisfy the system. Nothing works, and no one to contact until Monday. Don't buy these products if you want any kind of support or customer service.


Will_PayMore4Quality

Will_PayMore4Quality

  • 13 reviews
  • 5 likes
  • Verified purchase

After living with this for a while

published

Purchased in August 2018 for $650.00.

1 comment
GoneCamping1975

GoneCamping1975Sydney, NSW

  • 9 reviews
  • 15 likes

Communicate anywhere in the world, text, email or Facebook.

published
Chris

ChrisAdelaide

  • 5 reviews
  • 4 likes

GPS tracker with SOS and Messaging.

published

I purchased this item just before going on a motorcycle trip through central Australia. This allowed me to be tracked by people back home using the mapping software. Also I could send emergency SOS with it if needed. Another great feature was being able to send txt messages to people also. As I was in some areas with no phone service this was a great feature when sending messages. Uses iridium satellite network. Needs to be on a plan but can choose between a yearly or freedom and suspend when not using.

Questions & Answers

shaz

shazasked

Which Garmin In Reach model would be best to use on a yacht cruising remote Wa and Indonesia?

2 answers
Peter S
Peter S

Hi Shaz the Explorer plus is the best model however I would also take an Optus Thuraya XT Lite Sat phone, costs 700 and is quite cheap to run.
If you can only take one I would take the Sat phone.
Regards Peter

shaz
shaz

Thanks for the feedback Peter, we have an Inmarsat Sat phone which we take when sailing out of range. The Explorer plus will be a great addition to our communications.


Geoff C.

Geoff C.asked

Can you send messages between two units? Also is there anyway of preloading more than 500 waypoints.

2 answers
Dustyboot
Dustyboot

We run 25 Garmin Inreach Explorer + devices and on a corporate De Lorme plan where we can message to anyone - address books are synced. If you're not on a corporate plan i.e. individual then I would think you still can as each device SIM has a mobile number. To find the number associated with the device we sent a message from the device e.g. to an email or phone. Once you have the number for both devices you should be able to text each other mindful this incurs data usage. There is twitter and other facebook links / functions but I'm not familiar with these.

Peter S
Peter S

No Geoff you can send messages between two units to my knowledge and I think that the 500 waypoints are fixed.


Linnie

Linnieasked

Does the unit have maps for the Te Araroa Trail in New Zealand? thanks Lynne

1 answer

Hi Lyn, I’m in Australia and we’ve found the maps to very accurate and comprehensive, we’ve just come back from Birdsville and all roads, camp sites and rest stops and even caravan parks were listed. The trail your after seems to be the major walk. It would be on your version of maps. I would suggest using the Earthmate app with the Garmin you can use your iPhone or tablet to view the map and send messages. When using the app it’s a lot easier to see what detail it shows. I’m going to do a review in the next few days showing what it offers in more detail. We love the device.


Get an answer from our members and Garmin representatives

Details

CategoryHandheld GPS Units
Price (RRP)$699
Battery TypeInternal
Screen Size2.31inches
Weight213g
Height164mm
Width68mm
Depth38mm

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.