Get Wines Direct Online store

Bought a case or red. Most tipped down the drain. They were brown and must not have been stored correctly. They also claim some of the wines are expensive/quality when they can be found on clearance sites at low prices. Not at all happy. AVOID.

I ordered a dozen wines after seeing an advertisement that said that a $90 wine was being sold for $16.99. At first I was sceptical, and so I looked online and I found that there was a seller who indeed was selling it for the higher price. However,… Read more

I also later. read that this company operates a scam where they advertise the wine as being very expensive, and advertise it on another site the one for the higher price. However, apparently the wine never sells for this price and the advertisement is a scam. When I investigated there were no other sellers of this so-called very expensive wine and actually it turned out to be very mediocre- probably a $10 wine so 16.99 was way too much. I will never purchase from them again.

Like at least one other customer who placed a review, I have supported GWD for many years. But never again. Not for the first time I found the wine to be faulty, so I rang 1300 559 463 and spoke with Pam who advised that she would ask Enrico to contact me. Enrico took my order, and my money, but didn't ring me when there was a problem. After a… Read more

further 10 days I wrote to Senior Management at GWD to advise that, after many years of purchasing wine from their company, I would be buying wine elsewhere in the future. End of story.

90% positive with the wines I have purchased. The 10% were $5 a bottle, and tastes like $5 wine. !!!! I enjoy the 1st tasting of a bottle,I always buy by the dozen, and have many more I say,gee,that's great,glad i bought a dozen,than duds.GWD seem to be offering more NZ wines lately, and they have been good drinking. Delivery, have never had a… Read more

problem, and the delivery is free,if a dozen purchased, in my experience. So no carrying involved.i had a white, on 1st tasting,hmmmm,not good,but 6 months later, okay ,good!!! ,stock up on what you like...

I've been using the service for some time now and have enjoyed some really fine wines, good prices, properly organised delivery and some excellent bargains . Additionally the website changes frequently and there are often very good offers. Website ordering is easy and smooth. Really rather good . Recommended for those wanting good value for a wide range of wines .

Just like going into a bottle shop you have to choose wisely but there are really good value wines available. I have never had to send any back but communication has always been good when there have been delivery delays & always the offer of replacement if anything was wrong with the wine. We have been using Get Wines Direct since December 2015 &… Read more

always had good cellaring results. Some of the two for one case offers have been exceptional. A few of these were initially purchased for cooking but ended up saving for direct consumption as they were so good.

These guys are on the same level as scammers. I ordered from them once 3 years ago and they have non stop been calling me at least twice a week - and it is always from a different number so that you think it's not them and you can't block them from calling. I called yesterday to tell them to stop calling and was told I will be put on the Do Not… Read more

Call list, but guess what? I JUST GOT ANOTHER CALL TODAY, then was told it takes 24 hours to activate which seems like an utter lie. When I told her to stop calling, [Name Removed] hangs up in my face.

There are laws around this and if this does not stop, I will be taking this further and it is now becoming pure harrassment.

And also the reason I only ordered once and never again was because the wine was poor quality.

I have been a loyal customer of Get Wines Direct for many years having purchased in excess of $25,000 of wine from a dedicated an knowledgeable customer service employee who recently left the company. Recently when their delivery system failed, it was discovered they do not have insurance with Australia Post and I lost the value of several boxes… Read more

of wine that they refused to replace blaming Australia Post. Instead offering $50 credit on my next purchase as an act of their good faith. There are other direct wine options available like Vinomofo, Wine Direct, Just Wine to name a few that offer free shipping and some insurance to cover any losses and that's who I will be dealing with in future and recommending to others also after the treatment received from GWD.

Was great, now terrible – For 12 years GWD was great to deal with, but the last 6 months they have been terrible. I don't know why they have detioriated to such an extent, but I won't be dealing with them again. The final straw was my last delivery went from one end of Australia and back again for 3 weeks. My all Shiraz case turned up in terrible condition and is mostly… Read more

undrinkable, and my numerous efforts to contact them, both by phone and emails, have all gone unanswered. The delivery issue may not have been their fault, but the lack of customer service is. I expected better considering the long term relationship we've had,

I have found this to be a great company. I get great prices on wine, which I always check against other distributers online, and they are always cheaper. They delivery quickly, their site is easy to navigate and they accept paypal. Yes, sometimes the marketing phone calls can be annoying, but they really do provide an excellent price on wines. … Read more

I have been using them for almost 17 years now and have never found a wine "bad" enough to return, which they say you can. Even when I take the marketing calls, they are respectful, polite and never never pushy. Well done GetWinesDirect.

Disappointing first experience, never again – I purchased 12 bottles of wine for $15 per bottle and also used cashrewards for 10% cashback. A week later my wines arrived and I noticed that I had not received the wines I ordered. The wines recieved are not ones I would not have chosen, in addition when I looked on their site I noticed the wines they had sent me were only $7 per bottle. GWD… Read more

charged me the higher price of $15 per bottle based on my original order. I contacted GWD and they failed to respond via email. I then contacted them via web chat and was told I could return them via the post office or arrange for Australia post to collect them. Neither was an easy option due to current commitments. I would also have to wait for a refund until the items were received back. They also stated my original messages had gone through to spam !

Instead I told them I would keep the wines and opt for them refunding me the difference in price. With work commitments and Christmas obligations I am unable to wait in for Australia Post and unable to to spend close to an hour taking them to my local post office to queue up and return them. They did refund me the difference a week later after I chased them up a second time. There was no real apology and no offer of compensation. I also lost my 10% cashrewards cashback as they cancelled it when they did a partial refund due to their error. I am now left with wines I don't really want that cost me more than if I had purchased them directly. Not to mention the incorrect charges on my credit card when they sent me a cheaper wine that took a week to refund. This was my first purchase and I will never go back as overcharging is never acceptable. For $7 a bottle they should have told me to bin them and refund me the full amount.

I should add I did try the wine and it was hideous. I unfortunately ended up tipping them out. Such a waste of money for something I never wanted.

P*ss pour – In their defence they refunded without question. Maybe a few cartons were ok at best. I have blown up the bridge between us and hopefully II’ll be lucky enough not to buy more. Before I go I’d like to single out Zilzie Regional Collection 2019 Cab Sav. I know it was cheap. I’ll suggest that it was amongst the poorest of wines in the history of… Read more

the earth. Impoverished. Destitute. Bereft. Lousy. Broke. Penniless. Flyblown in fact. I didn’t bother to send it back. I “poor” it down the drain with great pleasure.

Now changed to useless Aramex for delivery – Until recently GWD used Aus Post, they were always fantastic with tracking and notifications. Now they have changed to Aramex who are useless in regional areas, taking 3 times longer than Aus Post to deliver with very little or no contact re deliveries. Also their drivers are untrustworthy. Show details

Won't provide refund for undelivered wine – Online staff are very helpful and are easily understood is their best feature. My first order with them was cancelled by them as a suspicious transaction as their system didn't like my email address. They rang me and it was sorted out I was told. I was billed for the wine which then never arrived. After severall calls, they were very apologetic… Read more

and also offered a $20 credit to my account. This credit then never showed up. The wine still didn't turn up. Finally, I spoke with a manager who then escalated to another manager. No, their system won't let them deliver the wine now as it was originally deemed a suspicious email. However, they still charged the credit card. No, they can't refund the credit card, the system won't allow it. What type of system declines a transaction but still takes the money and then refuses to either deliver the goods or provide a refund? Only option is to dispute on the credit card which will take 8 weeks. Meanwhile, 3 other orders arrive perfectly. Alas, despite all the discounting, I have found each of the red wines, 8 in total, and very bland with a poor taste profile worth only a fraction of their discounted price. Customer service staff are very pleasant but their wine and their management team and systems are very poor.

Poor quality Heathcote 2015 Shiraz con job – Heathcote 2015 Shiraz $1000 off deal. $150 doz. Crap. BBQ quoffer af best. I feel such an idiot. This was 3rd time conned. No more GWD

Disappointed – I bought 6 cases of wine, 2 red, 2 white & 2 rose, for the festive season and a New Year party. We were very disappointed. The rose, Limb Single Barossa Valley Rose 2022 was very average for a 92 & 93 points for $30, happy I never paid that, a couple of the bottles had turned. The Vin De Luxe Rose 2022 valued at $35, not sure why!! The Evil… Read more

Incarnate Chardonnay, valued at $80 was not very good, can understand why it was a failed export stock. I have always loved a chardonnay old & new style. Normans Regional Series McLaren Vale Chardonnay was very nice and the Cantina Tollo Rocca Pinot Grigio was nice. The Mount Bold McLaren Cab Shiraz was good. The Striking Red Central Otago Pinot Noir 2019 strips your throat as it goes down. I have ordered quite a lot of wine with Get Wines Direct and this is my bad experience.

Poor Delivery Service – I have been a customer of Get Wines Direct for over 10 years. Always find there wines great. Just recently they have changed their delivery agent. Ordered two cases of wine one on the 20 November & second one on the 27. The first case was advised that the wine had reached the depot 30k away but took a further 9 days to deliver. The second case has… Read more

not been delivered even though courier informed me that it would be delivered 2 days ago between the hours of 7.00am & 6.00pm. Have telephoned GWD on three occasions to find out where the wine is, Allison always said she would ring me back once she has spoken to the agent but never does. Will think twice whether I use this Company again

Uncertainty of Delivery – Have been with GWD for many years. Place a large order a week ago. Checked it's progress today. Order is still pending. Phoned company. Still none the wiser.

They have some good wines but – They have had some good wine at good prices but one thing annoys me about their knock knock deals- they don't show or advise the year and I find this deceptive

Defending Get Wines – Just been reading all the negative posts re Get Wines and feel obliged to respond. i have been a client of Get Wines for almost all the time they have been going….15 years maybe 20. I buy for myself and my football club, and I believe I have purchased maybe 1500 dozen over that period. I can recall a couple of purchases that were average, never… Read more

sent them back, and the rest have been really good, including some ansolute gems. If you buy 2 doz with get one free at average price $6.50 per bottle, what do you expect. Lift your game people and be selective….they have some excellent wines at excellent prices. Do your homework.

No One is Perfect, Unless they are [Content Removed] – I have been buying 8 to 10 doz per month from GWD for past 5 years. All wines good value and drink well. Only 2 bottles a bit off. A big plus is Aus Post delivery, then you do not have the courier steeling your wine like with Dan Murphy courier. 5 stars from me. Show details

They do not deliver to door as claimed – They claim "Getting wine delivered to your door" on their website. Untrue. They use Australia Post, who choose not to deliver on the Sunshine Coast, at least from the Burnside depot. No attempt was made to deliver, indeed an email was sent from Australia Post advising case was ready for collection. A 30klm round trip was necessary to get my… Read more

single case of wine. I do not live in a remote area. Get Wines Direct refused to pay for the travel expenses incured or time wasted and offered a $20 voucher....which means Groundhog Day! Seriously stupid "service". I have not had this problem with wine deliveries from others. This means they have lost yet another customer.

Totally hopeless – I have been a GWD customer for over 20 years, and until recently (most likely from when the business was sold 12/2021), the service has been atrocious, and they have seen the last of my business. Now saying they have not received payment for my last order (which has taken 10 days to confirm) and my bank says payment has been made.

terrible customer service – I haven't even received my first order yet, and already so disappointed- needed to follow up a few times for them to answer a call, never sent a follow up email and didn't honor any discount- $40 off is nonsense.. they provide you with nothing and as a first time customer I wouldn't be returning again.. no way to even track your shipment

Not recommended – The wines are fine but the packing was completely inadequate. One bottle broke and it was a miracle more did not. The couriers deserve a medal and as it was near Christmas, we accepted. I notified the company upon receipt but received no reply. I've let it go. I don't need this hassle, current or future. Please make your packaging more secure...others can do it.

Just don't – My order 3071305 included the Songlines Estate Shiraz which I purchased based on recommendation of a friend. Instead of what I ordered, I get a case Taylor Ferguson brut. Needless to say, I can not drink such an abomination and so I initiate a refund. I open a ticket and their customer support someone will pick up within a week. great. And… Read more

here we are, nearly 2 weeks later. I have 3 boxes cluttering the garage and nobody has collected and they haven't refunded my money.

In nearly a decade of purchasing wine online (Virgin wine, Laithwaite, Kemeny), I haven't had this level of poor service.

If they don't pick up soon I will have to open a dispute with Paypal to get a refund. I would gladly throw the order in bin.

Terrible service – Receive late night sms re wine offer so fell for the blurb and placed order 6 days later they pack the wine Another 9 days later aust post tracking shows as still in nsw Placed call and all I receive is excuses as to shipping delays as result of truck accident, which turned out to be August Asked them to check AP 6 days later called again and… Read more

they advise they received a response from AP but did not let me know Now wine supposed to be delivered in 2 days Asked where it is now they can’t tell me because AP having issues with tracking if AP having tracking issues how can they tell me it will be delivered in 2 days Get wines are great at the sale but lacking on service NEVER AGAIN