65 questions from our users
Why can’t anyone from latitude answer my phone call about my account I have tried numerous times and been on hold for hours on end And nothing and no repose to my emails ? Who can I contact to hear from them ? The ombudsmen ?
Hi. I tried the other day..they reckoned something about corona virus...pppfffttt..and said calls can be up to an hr wait.
Thanks I have seriously tried over 20 times and been for up to two hours each call . I’ve also emailed them and sent online feedback and enquire and nothing !
I would like to cancel my GO Mastercard
You have to ring the GO Mastercard call centre to do that. Also any payments you make can take up to five business days to appear on the account, so using this as an example, if you paid your account off in full today, you wouldn't be able to ring tomorrow and cancel your account. You would have to wait until probably Thursday of next week. Also at the moment Latitude Finance are using the excuse of COVID-19 to not answer phone calls. Their own recorded message states that the average wait time to have your call answered is around four hours! Also your account is NOT actually cancelled until you get a letter from Latitude Finance in the mail, stating so. I closed down a credit card account with them, only to find it still open and active, four and a half years later. Latitude staff, are slow, lazy and rude.
Even a letter from Latitude finance is not proof that an account is closed down. I went through online banking at a branch (last week) and accidentally sent a final payment for my go mastercard account to a closed down credit card account from 2016. They have taken that money (Latitude Finance) and now I have to fight them to transfer the funds to the one remaining (active) go mastercard account, where it was meant to go to originally I have contacted my Bank (Bank SA) about this mistake, but they are about as useful as a chocolate teapot, telling me that Go Mastercard has ten business days to reply back to them (which so far they haven't done) Latitude finance are as usual are behaving like utter numptys completely ignoring the fact that this money should have never been accepted into this account to begin with. To cut a long story short, they don't close down accounts. Its not in their best interest to do so. Keeping accounts open gives them an excuse to keep charging fees and or maybe they keep unused accounts to launder money through Who knows?
i have problem with my Go mastercard. Actually i bought laptop on instalment but i did not get madtercard yet now how can i pay my first instalment.
My late partner (of 27 years) suddenly died March 2018.
The GO card was in his name although I had a card in my name as well. Wheh he died I paid off the balance of the card.
As I would like to buy a new TV during Harvey Normans interest free period. I went to activate the card in my name, I cant do it as I cant remember what credit limit we had on it.
How do I find out my credit limit to enable me to activate the card.
Ive had a problem activating my go card on line, was told to ph you. Can you please call back on 0428172717
Lost paperwork and need to close account. Phone lines are jammed with nearly 3 hours call queues. Any other way of contacting you without an account number??? Online chat would be awesome...
Go Mastercard doesn't have an online chat facility, that I am aware of. The best bet would be to ring first thing in the morning 8am straight, and just hang in there until you are connected. Sorry I can't give you any more information than that. I am looking at closing my account as soon as I can pay it out, and am dreading having to phone them to close down my account. Be mindful though, I closed down my previous Go Mastercard and then found out it was still active four years later. Unless you get a letter from them stating that they have closed down the account, they actually haven't. The staff are lazy and inept.
How o you do a money transfer please
I would ring the customer service number which is 1300 462 273. The consultant was very helpful when I called. I explained that I wanted to pay the outstanding balance and cancel my Go Card. I provided my debit card details over the phone to permit the transfer of funds. They waived the establishment fee.
HI Hayden, not meaning to be rude, but your contact with them was four months ago. Have you tried contacting them lately? The last time I tried to phone them, which was like four days ago, I got a recorded message saying that it was better that you not call them at all, rather you should go online and leave them a message. However, as you may or may not be aware, you cannot close down an account online, so the only option is to phone them. Only now Latitude finance (who owns Go Mastercard are using COVID-19 as a convenient excuse to become uncontactable. So hey no contact and they can employ less staff, and they can also deny customers the ability to close down their account, which means that they can still charge fees (e.g. an annual account keeping fee for example) even on an account that has no funds owing.
If and when I pay off my interest free purchases, will i still get charged those pesky monthly fees?
Yeah will do, not sure about getting rid of it just yet, we will be doing a few more interest free purchases after the TVs been paid off...Then yeah will more than likely get rid of it...
I have a Heritage Bank debit card am I able to transfer money from my account to Go Master card on a monthly basis
What does finance serve charge mean on my statement I paid my card earlier and paid more than they asked please help
Just got approved. If I buy say $3000 of items from Harvey Norman, on 50 months interest free, do I pay $3000 decided by 50 months equal amounts and a once off $25 fee and then the $5 monthly fee on top of my equal payments??? Is that all I pay?? As long as I do that before end of 50 months
Yes if the offer is for 50 months equal payments but the monthly fee is currently $5.95 . . . . beware they do like to increase fees etc from time to time and your Rewards points get devalued along the way as they hike the redemption points required massively from time to time. Make sure payments are up to date to avoid nasty interest applied, they do show on monthly Statement in red 'Total due' and also in red 'Payment to reduce future interest:' if you're using the card for other purchases adding up, that bit is handy to know. Customer service is pretty good so ask any questions you may have.
I can't do it anymore. I used my GoMastercard too many times at different stores and the interest has gotten to be too much. I'll never be able to pay it off. I've really been trying! Up to $300 per month and I keep getting $90 fees for nothing! How the hell can they expect me to pay all that? I've paid FAR more than the original price for my TV and PC. I'm glad I have them but it's like this is a scam. So, I'm just wondering: what happens if I stop paying it? Will my TV and PC get repossessed or something? Will it permanently ruin my credit? At this point, I'm willing to say screw my good credibility. This just isn't worth it. So can someone tell me: should I just stop? Will they take my PC and TV if I do? What will happen? Can I stop?!
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