Greenroom Canberra

We recently hired AV equipment for a memorial event. Garry couldn’t have been more helpful and easy to deal with. He went out of his way to ensure the AV side of things worked perfectly. He dropped off and picked up the equipment at a time that suited us with no fuss and great professionalism. We had an excellent experience dealing with Garry Highly recommend Greenroom.

TERRIBLE CUSTOMER SERVICE – WORSE CUSTOMER SERVICE. This recent experience, which involved renting a speaker and party lights from Greenroom Canberra, has been deeply disappointing and, frankly, upsetting. We rented the equipment for my daughter’s after-formal party—a very special and significant event for her. She had just graduated earlier in the day, and her excitement to celebrate with friends was immense. Most of her classmates chose to come to her party, and as a parent, I wanted nothing more than for the evening to be memorable for her. However, the night turned into a disaster. The speaker, which was a central part of the party, stopped working only 30 minutes in. Despite our best efforts, it kept cutting out, ruining the mood and leaving the kids frustrated. I immediately contacted the business owner in a panic. While I understand it was late at night, the situation was urgent—my daughter was in tears, and the party was falling apart.

When the owner finally responded, he implied that we had left the speaker on all day and drained the battery, which was not true. Following his instructions, we connected it to power using the cord from one of the lights, but the issue persisted. Desperate, I even asked him to come and check the equipment, but he refused. I cannot describe the helplessness I felt as we scrambled to salvage the evening using a much smaller UE Boom speaker, which, of course, couldn’t provide the same experience.

The owner had told me I would get a refund.

The next day, he claimed the speaker worked perfectly and refused to refund us. This was beyond frustrating, especially since his own admission that the battery was still full proves we didn’t misuse it or let it drain. The bottom line is this: the speaker failed during the event, and we were unable to use it. Consumers Affairs clearly states that customers should not pay for a service or product that they didn’t receive or benefit from—and this is exactly what happened.

To make matters worse, the owner’s response was rude and dismissive. As someone who runs a business myself, I was shocked by his attitude. Good customer service means resolving issues fairly, especially when evidence supports the customer’s claims. I would have expected him to act with more integrity, especially given the stress this situation caused.

The experience has been unfair and stressful and I hope no one has to go through what we went through .