Harvey Norman Retail Stores

If I could give no stars I would. Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week. The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago. A second team was then arranged,… Read more

but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did.

What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust.

The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund.

Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all.

This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere

The drawers keep randomly opening – I received the tallboy early mid December but the drawers keep opening by themselves. Been trying to work with the store to get resolved but have unable to resolve this issue. Show details

Customer service not great – We bought a 3 seater recliner from Harvey Norman (HN) and while the couch was comfy, it was broken. One of the reclining seats did not click in and it came out every time you reclined. We had to contact HN and ask they replace it with a couch that worked. They sent someone out (after 2 weeks of asking) and that person told me he thought the couch… Read more

was fine and left almost immediately. It then took us another 2-3 weeks to finally get them replace the couch. To then which the delivery guys were great. Would have been a 1 star if it wasn’t for the few employees who actually helped.

wrote a review three years ago—this is my update as of 1/4/26. I am incredibly relieved that I took out the extended warranty, because I’ve now needed to use it—and the experience has been exceptional, thanks to Divya. It’s genuinely hard to capture just how seamless she made the entire process. From organising the inspection of my faulty cooker… Read more

to arranging a full replacement, Divya handled everything with precision, efficiency and care. I had barely finished my phone call with her before I received confirmation that a replacement stove had already been ordered under my extended warranty. Within moments, I was able to select a delivery date. That level of responsiveness is rare. Divya stands out for her professionalism, deep product knowledge and, most importantly, her ability to act quickly and decisively. She removed all stress from what could have been a difficult situation. This is customer service at its absolute best. I cannot recommend her highly enough—she is a true asset to Harvey Norman Chadstone. For context, my original purchase was handled by Paul Faiman, who was equally impressive. He secured me an excellent deal—and then went further by beating a competing offer I found. From ordering on a Friday to delivery on Monday, and full installation completed by Thursday, the entire process was smooth and efficient. He also guided me through the extended warranty, which has now proven its value. Between Paul and Divya, this has been one of the most professional and efficient retail experiences I’ve had. Thank you again.

Fantastic experience at Harvey Norman's marion store. Purchased the Tuscany 4 piece outdoor setting. Easy to assemble, very comfortable seating ( or day bed ). Highly recommended. Show details

Bought an Indra Lounge Suite for over $4,000 and after waiting an excessive time for an "Australian" lounge from Motion Chair Company, it was disappointing. Both in quality and comfort. Raised issues with the supplier and Harvey Norman and not even a reply from Motion Chair. Some genius decided to sew thick seams down the middle of all of the… Read more

backrests. After a short time this digs into your back, making it unbearable. The leather is also not good quality. Raised these issues with Harvey Norman - gone quiet!!!

Harvey Norman Atherton — A Masterclass in ignoring Australian Consumer Law I’m writing this because I’m fed up. After three "strikes" with this store, I’ve realized their default response to any issue is "Go away, it’s out of warranty," regardless of the Australian Consumer Law (ACL). The Phone Fiasco: On Feb 25, I called about a known OLED… Read more

hardware failure on my $1,649 Samsung Galaxy (just 5 months out of warranty). I was told I’d have to find a repairer at a cost of $500 and they could do nothing because it was out of warranty. I did my research: under Section 54 of the ACL, a premium flagship phone should last longer than 2.5 years and this was a "Major Failure."

The Interaction: I took the phone into the Atherton store on Feb 26 with the documented fault, photos, receipt and contact details and requested they send it to Samsung. The assistant screwed up everything and threw it the bin, saying that mentioning Consumer Law would "upset Samsung." It clearly upsets Harvey Norman.

The "Service": For nine days, my business phone sat in limbo because Harvey Norman: Failed to send Samsung my receipt. Gave Samsung the wrong email address. Gave Samsung the number of the broken phone as the contact point. Harvey Norman then forwarded me an $88 "return fee" from Samsung. When I called Samsung to just pay for a repair, I mentioned how disappointed I was that the screen failed in two and a half years. That’s when the truth came out: the consultant told me ‘there’s nothing we can do because we don’t have the receipt’—the same receipt Harvey Norman later claimed Samsung "lost." Once I finally forced the store to send it, Samsung stepped up within 24 hours and issued a service number for a no-cost repair.

This isn't our first bad run with them.

The Pattern: A Consistent Disregard for the ACL This isn't an isolated incident; it’s a business model. Harvey Norman Atherton has a "Three Strike" history of attempting to void consumer rights the moment a manufacturer's warranty expires:

The Bosch Fridge: Coating failed just out of warranty. Response: "Bad luck." The Smeg Oven: Back panel literally fell off. Response: "Go away." (Interestingly, when I told Smeg directly, they were so embarrassed by the retailer’s conduct they replaced and installed a new oven, despite being 12 months out of warranty). The Samsung Galaxy: A $1,649 flagship with a major hardware failure. Response: Attempted to charge a "return fee" and blocked my access to the manufacturer by "losing" my receipt. The Common Thread: In every instance, the store ignored Section 54 of the ACL, which mandates that goods must be of acceptable quality and durable for a reasonable period—regardless of a 12-month "store warranty."

The Bottom Line: Don't be fooled by the "Product Care" they try to flog you, and don't believe the "gobbledegook" on the bottom of their invoices. They ignore the very laws they are supposed to abide by. I smell a big rat here. Cheers to Samsung for excellent customer service, but as for Harvey Norman Atherton? Three strikes and YOU’RE OUT.

We ordered 14 boxes of tiles from a clearance line in the Bundall tile store only to be supplied with 14 individual tiles 3 weeks later. Despite clarifying that the ticketed price was per sqm when we ordered this was confirmed twice by the manager who told us that the required amount of 12 sqm would need to be increased to 12.6 which was 14 boxes… Read more

we had no issue with this and paid and confirmed the order. They are now refusing to fulfil the order and have refused to confirm their position in writing.stating he would respond to fair trading if he had to . The manager admired to the mistake over the phone but was rude and dismissive, stating we could pay for the extra amount at a reduced cost of $1600 or take a refund. Leaving us with no feature tiles to complete the renovation and a potential 3 week wait to re order a new selection. Not the sort of behaviour I would expect from what I thought was a reputable Australian owned company.

Purchased a Mac from Harvey Norman Wagga Wagga after clearly explaining I needed it to run Lightroom, Photoshop and a Leica microscope. I specifically asked if the recommended model would be suitable and was assured that it was. Within days, the computer became slow and frequently unresponsive, even running Lightroom alone. Opening Safari or any… Read more

additional app causes freezing, making it unusable for normal everyday use.

Harvey Norman has refused a refund, treating this as “change of mind” despite the product not being fit for the stated purpose and being unable to supply a suitable replacement within a reasonable timeframe. I am now forced to escalate the matter through Fair Trading.

Based on my experience, I would not recommend purchasing high-value technical equipment from this store

Bought a Bonnie outdoor table Four slats had significant dints Now I’m told by Moorabbin a decision will be made in three weeks Pretty unacceptable customer service here Inv322609 Show details

I recently purchased both bedding and electrical goods from Harvey Norman Bedding store, making full payment at the time of purchase. While I’m satisfied with the service and quality of the electrical items, I am extremely disappointed with the bedding product and the after-sales support received. The king-size bed I purchased has several defects… Read more

that as I made the purchase based on the catalogue and website details. Unfortunately, the bed has been very noisy and uncomfortable, causing sleepless nights. I reported this issue nearly three weeks ago, but I have not received any proper response from HN after-sales team. After two weeks, I was again asked to provide the same information I had already sent in my initial complaint from different people. This delay and lack of communication are unacceptable.

Harvey Norman Moe I tried to return faulty HP ink cartridge to salesman He was not interested in helping me Told me to phone HP did not offer the phone number Very disappointed with Harvey Norman Moe what has happened to customer service I hope your other stores have more understanding The best he could offer was for me to bring my printer… Read more

to the store He also sold me an out of date yellow cartridge at a reduced price As he was not prepared to open a package as he said he could sell an open packet Thank you Ann Faulkner Newborough

Bought a screen protector for my new iPad Pro 13”. Wanted a glass one, as they are nice quality, great finish and the manufacturer I wanted (Cygnett) really look after their customers. Hardly Normal, on the other hand, sold me a ‘silicone’ instead (their own internal brand I assume). They fitted it and I parted with $99.95, with a supposed… Read more

‘lifetime’ warranty.

Within a few days, it was already starting to bubble at the point where one swipes up to close a window, and then began peeling up. It looks like it sustained a slight scratch - not a problem for a glass screen protector - but this junk actually tore after being nicked by the Pencil Pro. When using the Pencil Pro on it, the silicone one would have draw lines all over it that you cannot get out. A bit like putting a piece of paper on it and writing, you can see the imprint left behind when using the pencil - Yuck. The protector looks more like cheap plastic than silicon. I finally removed it today and fitted a proper Cygnett glass screen protector. So much better, the colours are more vivid, no cloudy images and no permanent imprint marks left when using the Pencil Pro.

When removing this piece of junk, it’s actually brittle too! More brittle than broken glass.

SELLING SHODDY FURNITURE I purchased a leather recliner made by Synargy at the Maribyrnong Harvey Norman store approximately 18 months ago. It is still under the manufacturer’s leather warranty. When I raised the fault with the headrest (as shown in photos) with Harvey Norman Maribyrnong, I was told the manufacturer would not replace it—even… Read more

under warranty. This was said before they had even referred the matter to the manufacturer.

For Harvey Norman to inform me straight away that the issue would not be fixed shows they have already received similar complaints and are aware that the manufacturer does not honour its warranty—yet they continue to sell these recliners regardless.

This is clearly a product fault, not normal wear and tear. It suggests Harvey Norman knowingly sells low-quality, overpriced products while offering meaningless warranties.

The service has been poor, the warranty worthless, and the product quality dreadful. I would not recommend Synargy furniture or Harvey Norman to anyone. FIX THIS.

Harvey Norman computer department at MacGregor, Queensland has a fine gentleman named Peter working there. We have on two occasions been assisted by Peter. Once to explain and (very promptly) fix some problems with a laptop we had recently purchased. Again to enable us to select and urgently purchase a new mobile phone. In this task, Peter… Read more

clearly understood our needs and circumstances. Peter showed us a short list of phones to suit our needs and did not try to push the higher priced models. He helped us select the best one for purpose and it was the lowest priced of the options, being on special. Peter has gained our appreciation and respect and he will be our first contact in future for any relevant requirements.

Harvey Norman Taylors Lakes misled me about their Extra Care plan for a Roborock vacuum cleaner. They promised full replacement for faults, but refused to honor it. Consumer Affairs Victoria agreed this may violate Australian Consumer Law. Be careful when buying extended warranties here! #HarveyNorman #ExtraCare #ConsumerProtection

We purchased two recliners from Harvey Norman Bundall for approximately $4000 after waiting a significant amount of time for them to be manufactured and delivered. Unfortunately the experience since then has been extremely disappointing. Due to… Read more

repairs being carried out in our home following Cyclone Alfred, the lounges remained stored in their original manufacturer boxes while work inside the house was being completed. When we finally unpacked them, both chairs immediately displayed the same faults.

From the first use there was a loud mechanical clunking noise and the footrest mechanism intermittently fails to elevate properly during normal use. These issues occur on both recliners.

A technician attended and acknowledged that the spring mechanism required adjustment. Despite both chairs showing the same faults, the store has taken the position that this is only a minor issue and that a simple adjustment is the only remedy they are willing to offer.

In addition, the recliners are extremely uncomfortable to sit in for any extended period of time. They are honestly the most uncomfortable chairs we have ever sat in and we are in our fifties and have owned many different lounge suites over the years. After approximately thirty minutes of normal sitting the discomfort becomes significant enough that the chairs cannot reasonably be used for extended seating. A recliner that cannot be comfortably used for normal sitting or reclining is not performing its basic function and raises serious concerns about whether the product is fit for its intended purpose, particularly for a purchase of this value.

During discussions with the store, the franchise owner stated that the footrest behaviour was common and that in his thirty years of selling lounges it is normal for the footrest not to engage properly without adjusting your weight. We found this surprising as we have owned lounges for decades and have never experienced this issue with any recliner we have previously used.

The most disappointing part of this situation has been the way it has been handled by store management. Communication has felt dismissive and inflexible, with little willingness to genuinely engage with the concerns raised or work toward a fair outcome.

As customers living with disabilities, functional seating is not simply a comfort preference. It directly affects everyday usability in our home and that context did not appear to be taken seriously during discussions with the store.

After waiting so long for the lounges to be produced and paying around $4000 we expected far better quality and after sales support from a major national retailer. Instead the experience has left us feeling that the faults are being minimised rather than properly addressed.

Because the store has refused to resolve the issue fairly or provide a refund we will now be pursuing the matter through the Queensland Civil and Administrative Tribunal. This is not a step we wanted to take but we have been left with no reasonable alternative other than to formally dispute the matter and deal with the time, stress and legal process that comes with that.

We hope Harvey Norman head office reviews how this situation has been handled, as the current response from the Bundall franchise has been extremely disappointing for customers who simply expected functional furniture and reasonable after sales support.

Very bad experience with Harvey Norman technician team browns plains Queensland After bought Acer lap top Several keyboard buttons came out of their places, the laptop edge is bending, and the charging port has issues. It was also overheating since… Read more

early use. The technician team at Harvey Norman Browns Plains said the warranty cannot cover it because it is 10 days over one year, and they claim it is physical damage, which is not correct. Very disappointing quality for a $900 laptop. It feels like after one year you just throw it away and buy another one.It is not fair They said Acer checked and said that It is not my problem I bought from Harvey Norman not Acer BB b