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Harvey Norman Physical Store

Harvey Norman Physical Store

Electronics, Appliances, Furniture
2.5 from 3,022 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
771
4 star
272
3 star
122
2 star
251
1 star
1,606

AMB

AMBNoarlunga

  • 2 reviews

Alan at Harvey Norman Noarlunga was EXTREMELY helpful

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNoarlunga SA
Product PurchasedSamsung Galaxy Note 10
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storm102chaser

storm102chaserGreater Melbourne (Inner), VIC

Terrible delivery service and damaged my wall

published

I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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Synargy.com.nz lounge Axel Lou at Harvey Norman

published
Product Quality
Warranty Claim MadeYes
Store LocationHarvey Norman Orange Grove Rd, Liverpool
Neilos B.

Neilos B.Greater Melbourne (Outer), VIC

  • 4 reviews

Great company

published

I've used Harvey Norman for years and have always been impressed with the way they go about business. Based on my own personal experience I would highly recommend Harvey Norman


Karenb

KarenbWide Bay-Burnett, QLD

  • 4 reviews

Fantastic friendly professional service

published

Fantastic sales store wide ... The staff made it so easy to find what we were looking for. Very friendly and professional . Went above and beyond to help us finalise our purchases. Highly recommend this Bundaberg store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundaberg Harvey Norman
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Susana

SusanaMetropolitan Adelaide, SA

Shocking customer service

published
Product Quality
Customer Service
Store LocationNoarlunga
Product PurchasedHP Spectre X360
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Susan Hermann

Susan HermannSouth East Queensland, QLD

Worst attitude ever

published

So I spend $4500 on ASKO washing machine and dryer in July 2019. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundall
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Lena

LenaSouthwest, VIC

  • 2 reviews

No Service

published

Went to the Corio store to buy a TV. The service at the store was terrible, in fact, it was non existent. Waited over 30 minutes & still not served. There didn't appear to be any staff in the TV dept, in fact, there didn't appear to be many staff on the floor at all. Left without buying anything. Employ more staff Harvey Norman!!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNothing
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Mrssmithy

MrssmithyAdelaide

  • 8 reviews

Shop here if you dont value your time

published

The range and products are irrelevant when you spend half a day waiting for service. Ive aged considerably waiting for service here. You cant even just pick up what you want you are forced to wait.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
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Sharon

SharonWest gosford

Never again, contractor recommended tried ripping elderly parents off! Store took no responsibility. Very, very bad

published

Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again

Customer Service
Return Claim MadeNo
Store LocationWiley Park NSW

Sheron

SheronSouth East Queensland, QLD

  • 10 reviews

Sold non compliant oven/ bad customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Bundall QLD
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The reviewer stated that an incentive was offered for this review


Very unfriendly customer service especially at the counter

published

Very unfriendly customer service at the cash counter. Not ready to help at all. They do not value customers who buy small items. Not happy at all. Will not go there again

Return Claim MadeNo
Store LocationOsborne Park

Stewart

StewartGreater Melbourne (Outer), VIC

Phillips Coffee machine

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationChirnside Park
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Mark B.

Mark B.Sydney, NSW

  • 9 reviews

Price matches paradise

published

My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoore Park Supa Center
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Socks

SocksPerth, WA

Customer Service Poor, no ambition to be the best.

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMalaga
Product PurchasedLenovo Yoga 530
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Suzanne Newman

Suzanne NewmanSouth East Queensland, QLD

Great product BUT sales staff, PAY ATTENTION to the little things!!!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
Product PurchasedHisense 43P1 (43")
See all answers

Paul

PaulThe Mallee, VIC

  • 38 reviews
  • 1 like

The Best Service from Swan Hill Harvey Norman!!

published

I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Swan Hill
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Shipar

ShiparSydney, NSW

Terrible Customer Service- rude and unprofessional Store Manager

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCASTLE HILL, NSW 2154
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Naomi

NaomiHunter Region, NSW

  • 3 reviews

Happy to sell you an expensive lounge from a dodgy manufacturer and no customer service

published

We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBennett’s Green
See all answers

Shame on you Harvey Norman!!!

published

This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.

Customer Service
Store LocationHarvey Norman Osborne Park

Page 1 of 152

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Questions & Answers

Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

fred f
fred f

Why ask here when you could ask HN directly


nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer


Mary H

Mary Hasked

I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.

1 answer
hammerhead
hammerhead

ask the store


Get an answer from our members and Harvey Norman representatives

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