Harvey Norman Retail Stores

Worst service and disgusting, just making fools to customers after sales.

Jody in Bedroom furnishings was very evasive regarding ETA when I was ordering ...I said I needed it asap. It came 3 months later.

Purchase electric heater for $2000, turned up no remote. Rang the store and waited for more then 2 weeks. They didn't bother calling us that the remote control was there so when my wife called up the salesperson was rude and expect to drive more then half an hour to pick it up from their store we decline and said they should mail the remote to us and she got rude with my wife (really).
Anyway this was one of many bad experiences we have had with Harvey Norman. We promise to never shop at Harvey Norman electrical store again.

This is a dangerous oven, I have had to replace one on the first go, Electrician had installed it and it wasn't turning on then he advised that it had burnt out. I had taken it back to Harvey Norman who had replaced it, I was originally going to just upgrade to a different model oven but was convinced that the product is fine and so they replaced it for the same model... 3 weeks in and it's blown again. Now Harvey Norman don't want to take responsibility for their DANGEROUS! faulty oven which they sent out an Electrolux technician who claims th...

01 August 2022. Seventy percent of our appliances at home are from Harvey Norman. But lately three of the items we need are not in stock. The management are reluctant to stock them and suggest we go somewhere else. Things that are not in stock....Philips air fryer, Sunbeam steam iron and a Braun cordless razor. With the Good Guys and JB Hi Fi next door you would think they would be more polite and try harder. We also buy our laptops, mobile phones and iPads there. But lately I do not feel like a customer.

The wait time is just unexplainable. I have been waiting for a furniture item since last 4 months + . Its keeps getting postponed. I thought its all supply chain issues but it doesnt seems to be affecting brands like kogan , temple and webster, ms amara. I would never ever ever purchase furniture again from harvey norman because i can stand the wait time. Product quality and customer service is not bad but the wait time seems to be unreasonable

On what was supposed to be a brand new couch delivered, I noticed beneath the couch the zip and covering was broken and torn. This was while the staff were assembling the couch once it got delivered bringing it to my attention - evidently, a pre existing problem. There has been a long wait and extensive correspondence. I am absolutely appalled by the attitude of the Franchisee of the furniture department at Broadmeadows. Unnecessarily hostile, argumentative and speaks to you in a condescending manner providing options after a month of waiting t...

I wouldn’t recommend anything to buy or deal with this TV section the manager is serving zero and when you ask for something they just he just has attitude of saying hey you want to buy or not thats service but their services zero as

Waz and Dan delivered and installed my new fridge. They changed the hinge side and had it up and running before they left. Very happy with their service.

Took out warranty which was worthless they claimed it was “surer fault” but could not say what it was, took 13 months to inspect. Waste of money, terrible service.

I took my vacuum back to Harvey Norman Thomastown on 29/05/22 to be repaired as it was still under warranty. Its been 10 weeks and I have not had ONE UPDATE. I called after 6 weeks as I was told 6 weeks when I dropped it off, and the person i spoke to said they have seen them come back in 7 weeks. I called two weeks ago and a gentleman told me he would follow up with Dyson for an ETA but I never heard back. I called again last Wednesday and a gentleman said Natasha was handling this for me and would call back. No call back.
I called again today...

Don’t pay extra for the extended product service warranty. Guaranteed to replace your faulty product with a new equivalent? Hell no. Go into the store with faulty product, “sorry, that department isn’t open today, but a new one and we will send you a refund on Tuesday when they are open”. Two and half weeks later nothing. 3 visits to the store, two phone calls (only one return call), and the answer is we are still processing it. Pretty sure they just want us to go away or they are returning to manufacturer and waiting for their response. Not what their product service document says. I will never buy from them again.

Hi. Thanks so.much Kirren for being such a great help.to me in selecting a heater. You were very helpful and will stay with Harvey Norman Balgowlah.

As of last week, I will NEVER enter another Harvey Norman store again.

I first purchased mattresses and pillows from the Springvale Homemaker Centre store about 7 years ago. They were mid- to upper-end products.

Being a loyal customer, about 4 weeks ago, I returned to exactly the same store and spent another $4,000 on a new mattress. In addition to this I purchased a mattress protector for my daughter. As it turned out, she didn't want it and refused to use a product that didn't align with her beliefs on sustainability. So I took the $169 ite...

I recently had a plumber attend my home to replace a broken water heater. I was charged $550 for installation and the guy was there for 50 minutes! When I complained and requested a partial refund, I was met with a brick wall of excuses! There was no refund given and I felt totally ripped off. Will never visit ANY Harvey Norman stores again.