Reviewer Photos & Videos
ACCC should investigate their returns/defects policy
QLD Everton Park retail store sold me a defective couch (the chaise was missing the middle support leg) and when the middle seat started cracking and sinking I asked them to collect it and refund me in full. They refused. Instead they made me deal directly with the manufacturer - Oakgrove and insisted Oakgrove collect the couch, fixing the wooden frame in its factory and attaching the missing leg then returned it to me. No apology, no compensation. Harvey Norman Everton Park tried to blame the fault on me asking if I had kids or pets that jumpe...d on it (I have neither). So it turns out that the problem was caused by the delivery drivers not installing the middle leg! All that inconvenience for nothing. I will never buy anything from them again.
Do not shop in this store
- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.
Very rude customer service
Very rude sealers and liars and very unprofessional. They shipped items to me then asked me to pay remaining balance at the door when I was away the called the police when I told them I am coming on my way to pay in the store. They wanted to pull out the items. Then they told the police I stolen the items and I treated them. Harvy Norman stores are full or carnage sellers. They do jot know how to explain. How to deal with customer. They lie to sell very poor class furniture. They show discount but not a true discount. The quality of furniture is Teri me. And very expensive
Damaged gas lift bed frame and faulty mattress
I purchased a gas lift bed and mattress from Harvey Norman Moore park in November, delivered January 28, 2021. I firstly noticed on visual inspection of the mattress that it was largely dipping away from the sides and that it was very uneven across all fields of the mattress. Physically, when you lay on the mattress you roll toward the centre. I was told by their Customer Service person to contact the manufacturer myself that being - AH.Beard at Padstow. I emailed them many photos as requested and they never made contact. I emailed them after a...week and they advised they received photos and due to obvious dipping/damage they didn’t need to send out a person to inspect it they would just come and collect it when they could get a truck. The first available date was given as the 4th March (which at the time was another 2 weeks away) I was advised it was only being collected for repair (not replaced) I would get a loan mattress whilst they take it apart and correct the damage which I find appalling. I paid for a brand new unmanaged mattress not one that was faulty and needed repairs. How did this pass quality control? (The mattress is a Regent Firm and cost $5,100.00) I have now found the support framework underneath the bed has a bend in it. I forwarded photos to Harvey Norman last week as requested and called this morning, to be informed no-one has had time to check their emails since last week so they will get back to me. I have shopped at Harvey Norman, Moore Park for many years and have always been happy with the service. I have waited 20 years to buy a new bed and couldn’t be more devastated that I have a faulty/damaged mattress that wasn’t immediately replaced and a now a damaged bed frame. The mattress is extremely heavy, however I was assured it wasn’t too heavy for the gas lift bed when I bought it. I really hope this message makes a difference to someone else who is about to spend nearly $9,000.00 with Harvey Norman. Be very very careful because at this stage they are in breach of many customer rights. I will be escalating the matter to the Department of Fair Trading as I am sick of the run around and sleeping on the floor.
Disgusting Customer Support
Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!
The reviewer stated that an incentive was offered for this review
Deceptive, misleading & unconscionable conduct
In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...excluded the $14 insurance. I was clearly lied to & my attempts to hold both Harvey Norman (via Brad the store manager) & Optus (via Thomas the customer service expert in Adelaide) were met with ‘can’t’, ‘you need to’ & ‘it's not our fault’, even though several times during discussions with Brad of Harvey Norman he admitted that his salesperson had ‘stuffed up’, said he intended to ‘give him a big kick up the pants’ & agreed that the salesperson’s behaviour was ‘very naughty’. I am left out of pocket & left with no option but to spend even more time & energy fixing the serious ‘mistakes’ of those to whom I have paid considerable amounts of money recently & over the years. Absolutely disgusting conduct.
Harvey Norman Couch - Berwick Lou 3.5 Chaise - Extremely Uncomfortable, Poorly Designed/Made
Grey Couch - Berwick Lou 3.5 Chaise + 2 seater + Ottoman $2199 plus fabric protection $339 Product Number OGBERDL1STO
I bought the above couch from Harvey Norman in February of 2020 and regretted it very quickly.
I made several attempts to get in touch with them about it being very uncomfortable to lay on, as well as being poorly made with inferior foam etc. The couch itself is constantly putting my back out when I lay on it. My chiropractor on one occasion asking me what I had done to my back to have it in such bad condition from the previo...us month to this one. I replied, 'I bought a new couch and it's so uncomfortable.' Along with being uncomfortable, the cushions on the couch are constantly slipping around and sliding off. The chaise is unattached and moves away from the couch every time I sit on it. The edges of the cushions on the seat are rounded, making sitting on it or laying on it difficult because I always fall between the cushions down into the cracks, causing the cushions to slide even further and more discomfort. The back cushions are very saggy and difficult to lean against. I spoke to the owner of the Harvey Norman store where I purchased it and he requested photos. After viewing the photos he phoned me and told me there was nothing he could do. He felt the couch was in very good condition, and it was just expected that I should reposition the chaise and cushions after each time it had been used. He told me to be careful where I sit when on the couch so that I don't fall between the cushions. He had no comment for me on the comfort level, other than to say he had sold hundreds of these couches and I was the first person to complain. I informed him I did not believe this at all as we have three other couches in various parts of our house and this is by far the most uncomfortably designed and poorly made. I felt he was uncaring and unhelpful. A couch is expected to last at least 5-10 years. I regret spending over $2500 and being stuck with one like this for that long.
Horrible service disgusting manners ,,style of the beds?? Dirty monkey just like the general managers face
Auburn nsw is well know store but discussting service and quality If yourgeneral manager Looks like my grandma lipstick on teeth not on lips imagine the bedding style
Waited 10 weeks for delivery and they delivered the wrong colour lounge. Delivery driver was rude and management was going to charge me for the return. Will never recommend
Staff are rude and the service is appalling
I tried to purchase a Tauris Titan 1800mm TV Cabinet - White for $619 but they refused to take credit card over the phone so I would recommend staying well clear of them and I will be telling another people to do the same because they obviously couldn't care less about their customers.
Excelente service..thumbs up for Raby
Bought my washing machine on Saturday and was delivered the next day by Raby, Very polite, he installed my washing machine, took the old one , very friendly, thanks Raby
Excellent result on timber flooring
We bought Timber floating flooring from Harvey Norman. For quality flooring their prices compared favourably to their competition. The guys who installed it were fantastic. A team of 3, very helpful and moved all the furniture for us. The installation was a quality job and looks great. Highly recommend
Outdoor rattan chairs
I always receive great service at Harvey Norman , however dont purchase their exclusive to Harvey Norman, expensive, rattan chairs, if you expect them to last more than two and half years, undercover!!
- Retail Stores - Furniture
- Verified customer
Poor quality products, unreliable suppliers
I've bought a bed from them, which I had to modify on my own to make the slates lie level.
This didn't teach me a lesson, as I have bought display cabinet from them.
The cabinet arrived so badly packed that it was amusing how all the glass survived.
After unpacking I realised the cabinet was locked and there was no key.
It was not in the hardware bag, neither it was sticky taped to the bottom of the cabinet.
I have advised Harvey Norman of the absence of the key and they promised to post it.
It's been three weeks now, I have made numerous calls...
Superb Service quality at chirnside Park store.
My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.
Great service awesome result
I was shopping for a new lounge suite. The customer service was awesome. The lady serving spent a good hour as we look at a number of suites. We had a budget but after looking at one style that was the luximo we decided on two electric recliners and a three seater with recliners each end. It’s leather and it’s really stylish. The sales person managed every step and the outcome was great
The bedframe and mattress do not match
It is about 10 cm gap, this is a faulty and unsafe. Harvey norman told me it is Australian standard and safe.
Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!
Possibly the worst and most frustrating customer service sales experience I've ever had. Purchased a TV, staff member so focused on upselling, sold me incorrect wall mount for the size TV. Booked installation, but because he was too busy upselling and imparting knowledge forgot to Submit install booking but told us it was confirmed! Waited all day for install guys, no show, called Harvey norman.... consequently had not been booked at all. Lost a day's contract income and work. Had to reschedule and lost another lot of income and work. Barely an...apology and still charged $300 for the install and inconvenience!! Don't try resolving because communication is poor and they don't care. Also don't buy a Samsung Smart TV, they switch on and off whenever they like! If you get a wall mount makes sure it's suitable to accommodate the inputs on tv.
Faulty items and very poor customer service by manager....never buy again..
was given faulty items and poor customer service while returning those items. poor customer service skill. wasn't happy with either the quality of furniture or the guy who served us.
Harvey Norman Maroochydore! Will never shop again
Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.
Questions & Answers
Whitehaven 3 seater theatre lounge
Hi, how do you turn off the controller lights in the cup holder when the lounge is not in use?
Do you do bpay
Bought a couch from Harvey Norman and was quoted 16 weeks due to corona virus. This is understandable and fair and one would think as they stated this that delays due to covid would have been factored into the 16 week delivery time. After following up multiple times i have been advised that it has been delayed another 6-7 weeks which would have impacted by decision to purchase the couch in the first place as waiting half a year for a couch would have been out of the question. Speaking with the store they have advised that a cancellation fee still applies. What is considered a reasonable amount of time before one can cancel or obtain a refund without the cancellation fee, I cannot find it in their T & C's.
i cant find it in the terms & conditions also so i simply contacted harvey norman customer service by phone & asked them
i also have waited for a bespoke table ...it says on my receipt a 20% of full price.cancellation fee will apply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.