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Harvey Norman Retail Stores

Harvey Norman Retail Stores

Electronics, Appliances, Furniture, Bathroom & Tiles (See All)
2.4 from 3,826 reviews · View Statistics
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Listing monitored by Harvey Norman

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Worst place it’s disgusting service

published

Worst service and disgusting, just making fools to customers after sales.

  • Product Quality
  • Customer Service
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kay
kayMid North Coast, NSW

Dishonest about ETA

published

Jody in Bedroom furnishings was very evasive regarding ETA when I was ordering ...I said I needed it asap. It came 3 months later.

  • Customer Service
  • Incentivised Review No
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Quoc v
Quoc vSydney, NSW
  • 8 reviews
  • 15 likes

Electric heater

published

Purchase electric heater for $2000, turned up no remote. Rang the store and waited for more then 2 weeks. They didn't bother calling us that the remote control was there so when my wife called up the salesperson was rude and expect to drive more then half an hour to pick it up from their store we decline and said they should mail the remote to us and she got rude with my wife (really).
Anyway this was one of many bad experiences we have had with Harvey Norman. We promise to never shop at Harvey Norman electrical store again.

  • Product Quality
  • Customer Service
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Westinghouse 600mm Stainless Steel Multifunction Oven with AirFry DO NOT BUY!

published
  • Product Quality
  • Customer Service
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Steve
Steve
  • 51 reviews
  • 44 likes

Is Harvey Norman Chadstone closing down?

published

01 August 2022. Seventy percent of our appliances at home are from Harvey Norman. But lately three of the items we need are not in stock. The management are reluctant to stock them and suggest we go somewhere else. Things that are not in stock....Philips air fryer, Sunbeam steam iron and a Braun cordless razor. With the Good Guys and JB Hi Fi next door you would think they would be more polite and try harder. We also buy our laptops, mobile phones and iPads there. But lately I do not feel like a customer.

  • Customer Service
  • Incentivised Review No
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Pvat
PvatGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes

Unexplained wait time

published

The wait time is just unexplainable. I have been waiting for a furniture item since last 4 months + . Its keeps getting postponed. I thought its all supply chain issues but it doesnt seems to be affecting brands like kogan , temple and webster, ms amara. I would never ever ever purchase furniture again from harvey norman because i can stand the wait time. Product quality and customer service is not bad but the wait time seems to be unreasonable

  • Product Quality
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Reviewer
ReviewerMelbourne
  • 15 reviews
  • 33 likes

Franchisee Claire of Furniture Department - Broadmeadows

published
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Manager of tv section yogi is the worst manager I ever spoken I. Castle hill he think is running a calling centre

published

I wouldn’t recommend anything to buy or deal with this TV section the manager is serving zero and when you ask for something they just he just has attitude of saying hey you want to buy or not thats service but their services zero as

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Excellent service

published

Waz and Dan delivered and installed my new fridge. They changed the hinge side and had it up and running before they left. Very happy with their service.

  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationMoore Park Supa Centre
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Rob
RobGreater Melbourne (Inner), VIC

Junk broke within days and broke again and not replaced

published

Took out warranty which was worthless they claimed it was “surer fault” but could not say what it was, took 13 months to inspect. Waste of money, terrible service.

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10 weeks + for a vacuum repair and no updates

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Paul
PaulVictoria
  • 3 reviews

Product warranty

published

Don’t pay extra for the extended product service warranty. Guaranteed to replace your faulty product with a new equivalent? Hell no. Go into the store with faulty product, “sorry, that department isn’t open today, but a new one and we will send you a refund on Tuesday when they are open”. Two and half weeks later nothing. 3 visits to the store, two phone calls (only one return call), and the answer is we are still processing it. Pretty sure they just want us to go away or they are returning to manufacturer and waiting for their response. Not what their product service document says. I will never buy from them again.

  • Incentivised Review No
  • Warranty Claim MadeYes
  • Store LocationMornington
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Sophie Hansen
Sophie HansenSydney Surrounds, NSW
  • 10 reviews
  • 4 likes

Thanks Kirren from Balgowlah store

published

Hi. Thanks so.much Kirren for being such a great help.to me in selecting a heater. You were very helpful and will stay with Harvey Norman Balgowlah.

  • Customer Service
  • Incentivised Review No
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La Casa Sul Lago
La Casa Sul Lago
  • 3 reviews
  • 2 likes

Customer Service & Returns Policy - Harvey Norman Springvale - Bedding Department

published
  • Customer Service
  • Incentivised Review No
  • Store LocationSpringvale Homemaker Centre Victoria
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Simmo
SimmoIllawarra, NSW
  • 2 reviews
  • 2 likes

Ripped off!

published

I recently had a plumber attend my home to replace a broken water heater. I was charged $550 for installation and the guy was there for 50 minutes! When I complained and requested a partial refund, I was met with a brick wall of excuses! There was no refund given and I felt totally ripped off. Will never visit ANY Harvey Norman stores again.

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Questions & Answers

Kaz
Kazasked
Retail Stores - Furniture

Looking at the Leather KADE Lounge, but as we need it L Shaped to our particular requirements, with Electric Reclyners at each end of the L Shape. We have to specifically order the number of seats we require and according to the Sales Person, who was very helpful, will be paying 'a premium price' Anyone else buy this way? Any advice appreciated. He did say for the price we'd be paying it would be assembled when delivered.

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tinais.tb50
tinais.tb50asked
Retail Stores - Furniture

I want to know if harvey norman bedding can dismantle and then set up my electric bed

No answers
Lizzy T.
Lizzy T.asked
Retail Stores - Furniture

Do you sell cushion covers for lounges

No answers
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Harvey Norman Retail Stores

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