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Harvey Norman Physical Store

Harvey Norman Physical Store

Electronics, Appliances, Furniture
2.5 from 3,136 reviews

Reviews

(808)
(283)
(124)
(259)
(1,662)
  • Product Quality
    3.3 (354)
  • Return Claim MadeYes (82) · No (303)
  • Warranty Claim MadeYes (33) · No (190)
  • Product Appearance As advertised (62%) · Not as advertised (38%)
  • Customer Service
    2.9 (384)

Reviewer Photos & Videos

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Neil V.

Neil V.Victoria

  • 5 reviews

Product care is a waste of money and not supported by Harvey Norman

published

Bought computer product care.No follow up or assistance and now they want to pay part of the computer out and not the full amount. Rip offs, hard to deal with

Customer Service
Warranty Claim MadeYes
Store LocationHarvey Norman product care
Product PurchasedLenovo 3000 C Series
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Gina

GinaNorth-West & West coast, TAS

  • 3 reviews

Excellent Customer Service

published

Harvey Norman Electrical in Devonport Tasmania are the best.
Outstanding product knowledge and friendly customer service.
The reason we keep returning to the store is the team.
We never leave empty handed and are always thrilled with our purchases.
Thank you Harvey Norman Devonport.
See you soon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDevonport Tasmania
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Skyehelmsman

Skyehelmsman

  • 2 reviews

watch out for installation costs!!!

published

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Preston
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Linda

LindaCairns

  • 2 reviews

Forget Click and collect for Harvey Norman Oxley

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley, QLD
Product PurchasedKeyboard and mouse
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Kapil

KapilSouth East Queensland, QLD

  • 5 reviews

Even if they give you for Free DO NOT TAKE

published

I purchased a recliner, the delivery person had an argument overtaking the box inside of the room when I insisted to talk to the store, he started abusing and the conversation went into a physical scuffle, the worst part is Harvey Norman's customer service, they are rats, they did nothing, kept promising and not even a single person called.

This is a company with ZERO customer service, all the stores are a franchise, they do not care how you get treated.
Even if the store staff insults you, the delivery people abuse you and bash you.
Trust me, they are useless, I would pay more even if I have to, to buy from another store, but not from them.
Not anymore. I hope your store closes down, you get into losses, your business finishes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWestfield Garden City
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Eagles181

Eagles181Mid North Coast, NSW

Quality Control Non-Existent

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie
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Selling underspeced items!!

published

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoopers crossing
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Gary Rumble

Gary RumbleMid North Coast, NSW

Customer service - Aubrey at Coffs Harbour

published

We have bought a few items from Harvey Norman Coffs Harbour over the years (and from competitors while we were away and having a house built). We have dealt a few times with a gentleman called Aubrey in appliances. We have found he is great to deal with - always quick with a solution for any problems we have had.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCoffs Harbour
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Paige C.

Paige C.

  • 3 reviews

Knowledgeable and friendly staff

published

Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Paul

PaulPerth, WA

Laptop

published

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMidland
Product PurchasedHP 15-BW521AU
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Joseph

JosephMetropolitan Adelaide, SA

  • 3 reviews

Quality furniture

published

If you want to buy elegant, stylish and quality furniture, pls like me, choose Harvey Norman!
Never regret to buy Harvey Norman furniture!
I bought sofa $2870, study desk$328.
Customer service is 100% happy, nothing to worry.
I wait 8 weeks to get my Furniture’s.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Mia S.

Mia S.

  • 2 reviews

I don't buy any in Harvey Norman store

published

I bought a WiFi router when we install with the helped of our internet provider for 4 hours and is not get to worked. I really not happy for the product recommented by the sale person.
When I returned the sale person said they want to check first. We keep contacted the store it take a week's before have the answered.After that waited for so long that they find out the router is not working. We in up to spend more money for another brand. Because I can't get my money back, that I can buy to another store that we want.

Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationBairnsdale store
Product PurchasedD-Link AC1200 DSL-2880AL
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Harold Bish

Harold BishNicholls 2913, ACT

all round good but expensive

published

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
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Debbie B.

Debbie B.South East Queensland, QLD

  • 5 reviews

Oxley store

published

Roger was so helpful in the furniture area of the Oxley store when buying our new lounge. he has kept us up dated on how the lounge is going time wise for delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOxley
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Kathy29

Kathy29

  • 4 reviews

Damaged Furniture

published

Takes 3 months to receive dining table, chairs and buffet. Once delivered, the doors on the buffet which comes fully assembled don't align. Can't affix frame to one of the chairs because the holes don't line up. Harvey Norman will "arrange" someone to have a look but can't give a date. Apparently waiting 3 months isn't long enough, they have their money now. Complaints department don't ring back. So much for good quality furniture and customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
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Mark

MarkSydney Surrounds, NSW

  • 3 reviews

Never again

published

Hadn't been in the Penrith store for years due to a bad experience. Decided to give them a second chance, bought a washing machine, made the transaction and then told sorry, it's a 6 week wait. They had my money and the tone of the sales person changed immediately. 6 weeks of hand washing, never again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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rejo g.

rejo g.

  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
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Susmat

Susmat

  • 4 reviews

Lots of Choices

published

Helpful staff, good prices, goods in stock, reasonable range to choose from, conveniently located stores, goods on display so easy to see what you're buying and compare brands and models

Customer Service
Product Quality
Return Claim MadeNo
Deb17

Deb17Melbourne

  • 4 reviews

Avoid HN Thomastown

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
Product PurchasedToshiba tv
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Swizzle

SwizzleSouth-Eastern Region, NSW

  • 7 reviews

Batemans Bay store are great!

published

I am writing this 5 star review to offset in someway a 1 star review I will be writing for the online store (click and collect service) I rang to enquire about an item on special. It was in stock and I arrived half an hour later to pick it up and was served very promptly and efficiently by Jess. Great work Batemans Bay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBatemans Bay
Product PurchasedSamsung galaxy tablet
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Questions & Answers

Michelle K.

Michelle K.asked

Furniture

Can you return a lounge suite if it is to big

3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Ken S

Ken Sasked

Furniture

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly

nitika a.

nitika a.asked

Furniture

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer

Get an answer from our members and Harvey Norman representatives

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