Reviewer Photos & Videos
Beware... go somewhere else!!
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.
I bought an LG fridge from Harvey Norman Lithgow. After a big storm one night and a blackout 1 month after purchase my fridge kept freezing as the cooling setting must have become faulty from the storm. Harvey Norman arranged for a brand new fridge to be delivered to me at no cost. Very happy!
- Verified customer
Worst ever customer experience
I bought a furniture from Springvale shop for $5700.
Worst ever experience during delivery, the delivery team was abusive and threatening. They damaged my property which is newly built and 2 months old. Shop was helpful, they tried to pass the blame to the delivery company but in my view Harvey Norman should own yo help me.
I bought few products from Plush.. they were the best..
I never buy from Harvey Norman again
Lack of customer service - faulty washing machine
I bought a $700 Simpson washing machine in the Shepparton store. When it had a mechanical fault about 2 weeks after the warranty expired I was incorrectly advised in regards to further action that should have been taken by Harvey Norman at that time. I was still entitled to have the machine fixed under warranty given the severity of the problem, the short time since I bought it and the price of the item. I'm a pensioner and can't afford hundreds of dollars of repairs for an appliance that should last at least a decade - not 2 years.
To make mat...
Another great purchase from Harvey Norman Maitland. I recently purchased an outdoor setting to add to my Harvey Norman purchase list. Special thanks to Sammy for securing the deal. I was delighted to deal with Sammy again. I found her to be very efficient, happy & a joy to deal with. Her product knowledge was great! Well done to Sammy & again thank you Harvey Norman for stocking top quality products. Definitely be back, top store
Buying a desk top & laptop computer can be scary if your not technically well advanced
We purchased both a new laptop and a desktop computer at Harvey Norman in Hervey Bay. Well for us it was very scary, we don’t know a gig from a ram! However Dale & Eliza did absolutely everything for us! They set up the devices, put our emails into it, our documents were all retrieved from the other devices and installed and we didn’t have to do a thing! They even managed to find the photo we had on the old computer as the desktop background! We can’t thank the team at Harvey Norman enough. Great service and always a big happy smile and a no problems we can do it attitude!
- Verified customer
You should call it "Product (we don't) Care"
They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?
Excellent Customer Service
I have bought a couple of things at Harvey Norman - Cannington store and never had an issue except for one mattress that was delivered with a few marks. I contacted the store and they responded to me positively with an option of having it swapped right away. The next day I received an SMS with the delivery window and here I go, by end of the day I have a new mattress and all good. Highly recommended.
Tracy-Lee, thanks you! :)
Spent over $10000 kitting out my new place and was treated pretty poorly just rude and huddled together like they were hustling me even know I went there to spend the money I made clear I want all these item's from one store and delivery asap. Just left feeling like they were untrustworthy
Products were very good and easy to navigate the store. Staff were friendly and they have good sense of humor. I like the items I purchased. Easy parking available. Overall very good.
Love Harvey Norman and it's great customer service. The interest free credit card offer helped me kit out my whole gaff with nothing up front. Very happy with the service all round.
I had a long interaction with a senior sales assistant and was very happy with the result. He was very helpful and listened to my needs. I am very happy with my purchase.
The reviewer stated that an incentive was offered for this review
This lounge suite is perfect
I bought this suite without seeing it made up in the twill material I chose and had to rely on the Salesman, fortunately it was perfect. The delivery people brought it in and assembled it for me.
It is the Gaucho setting with reclining seats and is very comfortable.
Stay away from the Port Macquarie Store
Stay away the port macquarie nsw store customer service is disgusting they are rude will not call you back you will be the one who will be calling chasing your itmes I brought the sage range from them in November 2019 on arrival my chairs covered in black mould , tv unit broken sent back fast forward I had my 2nd tv unit delivered to my home an it yet again was broken called up
you can see is broken mould blue marks on back i called an asked the person who was looking after my case 50 mins later i call back an guess who answered the phone who...
Fantastic staff, great shopping experience
Recently went to Harvey Norman Nunawading with a view to buying a front loader. We did our research before, however I still had some queries regarding the Samsung bubblewash front loader. The Samsung rep was fantastic, showed me how it works and answered all my questions. We found him genuine and very helpful. Once we committed to the purchase he called over Terry, one of the staff members, who sorted out delivery and payment details, took us to the counter and we walked away very happy. Thank you
The handwritten sign was placed outside Harvey Norman's Albury store on Saturday and read: "No coronavirus in our mattresses, as ours are Australian made".
The sign follows a spike in racist attacks and social media posts in the wake of the coronavirus outbreak, which has so far killed more than 600 people and infected 31,000.
We went to Alexandria store and were served extremely well by John Gharib, the Manager and his staff. when we had an issue with products not fitting on site there was no issue with returns and replacement items - service was IMPECCABLE
We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.
morayfield Harvey norman
Rude. No customer service. Could not care less Took forever to get my product. Was not informed it was in the store. Then when we rang we were on hold for 40 minutes. I can’t believe how incredibly rude they are. The service is crap and they could not care less how to treat their customer. I would never set foot in a Harvey Norman again. I spent a lot of money with them. Extremely poor customer service. I give them a minus infinity. Was rude even rude while apologising to me.
Switched on and electrifying
Wow, this sales assistant has obviously been around a long time. Knows his bytes from his bites. Great attention to my laboured attempts to get his attention without being labelled vexstious.
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Questions & Answers
Can you return a lounge suite if it is to big
Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
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