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Harvey Norman Retail Stores

Harvey Norman Retail Stores

Electronics, Appliances, Furniture, Bathroom & Tiles
2.5 from 3,432 reviews · View Statistics

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Petrie

PetrieSouth East Queensland, QLD

  • 2 reviews

ACCC should investigate their returns/defects policy

published
Product Quality
Customer Service
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Diane32

Diane32Sydney, NSW

  • 2 reviews

Do not shop in this store

published

- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.

Incentivised ReviewNo
Fan

FanGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Very rude customer service

published

Very rude sealers and liars and very unprofessional. They shipped items to me then asked me to pay remaining balance at the door when I was away the called the police when I told them I am coming on my way to pay in the store. They wanted to pull out the items. Then they told the police I stolen the items and I treated them. Harvy Norman stores are full or carnage sellers. They do jot know how to explain. How to deal with customer. They lie to sell very poor class furniture. They show discount but not a true discount. The quality of furniture is Teri me. And very expensive

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Marlene M.

Marlene M.Sydney, NSW

Damaged gas lift bed frame and faulty mattress

published
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Chrissy

Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Karen L

Karen L

  • 10 reviews
  • 7 likes

Deceptive, misleading & unconscionable conduct

published
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Customer Service
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Renee H.

Renee H.Perth, WA

  • 2 reviews

Harvey Norman Couch - Berwick Lou 3.5 Chaise - Extremely Uncomfortable, Poorly Designed/Made

published
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Customer Service
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Betty W.

Betty W.

  • 2 reviews

Horrible service disgusting manners ,,style of the beds?? Dirty monkey just like the general managers face

published

Auburn nsw is well know store but discussting service and quality If yourgeneral manager Looks like my grandma lipstick on teeth not on lips imagine the bedding style

Incentivised ReviewNo
D B.

D B.Sydney, NSW

Bad service

published

Waited 10 weeks for delivery and they delivered the wrong colour lounge. Delivery driver was rude and management was going to charge me for the return. Will never recommend

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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 215 reviews
  • 62 likes

Staff are rude and the service is appalling

published

I tried to purchase a Tauris Titan 1800mm TV Cabinet - White for $619 but they refused to take credit card over the phone so I would recommend staying well clear of them and I will be telling another people to do the same because they obviously couldn't care less about their customers.

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Iris

IrisSydney, NSW

Excelente service..thumbs up for Raby

published

Bought my washing machine on Saturday and was delivered the next day by Raby, Very polite, he installed my washing machine, took the old one , very friendly, thanks Raby

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
BernieT

BernieTAU

  • 4 reviews
  • 3 likes

Excellent result on timber flooring

published

We bought Timber floating flooring from Harvey Norman. For quality flooring their prices compared favourably to their competition. The guys who installed it were fantastic. A team of 3, very helpful and moved all the furniture for us. The installation was a quality job and looks great. Highly recommend

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Janet I

Janet ISouth East Queensland, QLD

  • 2 reviews

Outdoor rattan chairs

published

I always receive great service at Harvey Norman , however dont purchase their exclusive to Harvey Norman, expensive, rattan chairs, if you expect them to last more than two and half years, undercover!!

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Nick

NickCooma

  • 10 reviews
  • 3 likes

Poor quality products, unreliable suppliers

published
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Tony Green

Tony Green Greater Melbourne (Outer), VIC

Superb Service quality at chirnside Park store.

published

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

Product Quality
Incentivised ReviewNo
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Beth Langley

Beth LangleySydney, NSW

  • 7 reviews
  • 2 likes

Great service awesome result

published

I was shopping for a new lounge suite. The customer service was awesome. The lady serving spent a good hour as we look at a number of suites. We had a budget but after looking at one style that was the luximo we decided on two electric recliners and a three seater with recliners each end. It’s leather and it’s really stylish. The sales person managed every step and the outcome was great

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The bedframe and mattress do not match

published

It is about 10 cm gap, this is a faulty and unsafe. Harvey norman told me it is Australian standard and safe.

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Andy W.

Andy W.Sydney, NSW

  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
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Biswas S

Biswas SGoldcoast

  • 2 reviews
  • 2 likes

Faulty items and very poor customer service by manager....never buy again..

published

was given faulty items and poor customer service while returning those items. poor customer service skill. wasn't happy with either the quality of furniture or the guy who served us.

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Kay

Kay

  • 2 reviews
  • 2 likes

Harvey Norman Maroochydore! Will never shop again

published

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.

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Questions & Answers

Lyn

Lynasked

Retail Stores - Furniture

Whitehaven 3 seater theatre lounge

Hi, how do you turn off the controller lights in the cup holder when the lounge is not in use?

No answers
Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Justin C

Justin Casked

Retail Stores - Furniture

Bought a couch from Harvey Norman and was quoted 16 weeks due to corona virus. This is understandable and fair and one would think as they stated this that delays due to covid would have been factored into the 16 week delivery time. After following up multiple times i have been advised that it has been delayed another 6-7 weeks which would have impacted by decision to purchase the couch in the first place as waiting half a year for a couch would have been out of the question. Speaking with the store they have advised that a cancellation fee still applies. What is considered a reasonable amount of time before one can cancel or obtain a refund without the cancellation fee, I cannot find it in their T & C's.

3 answers
andrew
andrew

i cant find it in the terms & conditions also so i simply contacted harvey norman customer service by phone & asked them

2ndhand
2ndhand

i also have waited for a bespoke table ...it says on my receipt a 20% of full price.cancellation fee will apply

Justin C
Justin C

Speak to customer relations after calling. If it's beyond a reasonable time you are able to have them waive it and cancel.

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