Harvey Norman Physical Store

I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.

I've used Harvey Norman for years and have always been impressed with the way they go about business. Based on my own personal experience I would highly recommend Harvey Norman

Fantastic sales store wide ... The staff made it so easy to find what we were looking for. Very friendly and professional . Went above and beyond to help us finalise our purchases. Highly recommend this Bundaberg store.

So I spend $4500 on ASKO washing machine and dryer in July 2019. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.

Went to the Corio store to buy a TV. The service at the store was terrible, in fact, it was non existent. Waited over 30 minutes & still not served. There didn't appear to be any staff in the TV dept, in fact, there didn't appear to be many staff on the floor at all. Left without buying anything. Employ more staff Harvey Norman!!!

The range and products are irrelevant when you spend half a day waiting for service. Ive aged considerably waiting for service here. You cant even just pick up what you want you are forced to wait.

Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again

Very unfriendly customer service at the cash counter. Not ready to help at all. They do not value customers who buy small items. Not happy at all. Will not go there again

My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.

I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.

We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you

This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.