Alan at Harvey Norman Noarlunga was EXTREMELY helpful
Alan Thank you so much!
I went in to look at Samsung Galaxy Tablets after trying JB Hi Fi and Good Guys both at Noarlunga only to be told there was no stock no bundle deals and I was better off buying online...but I didnt really know what I wanted so that was a waste of time..
I spoke with Alan in Harvey Norman at Noarlunga and he not only assisted with the type of tablet I needed (Samsung Galaxy Tab A 10.1) for my business but did a fantastic deal with a new Samsumg Galaxy 10 phone upgrade (which id wanted to do for a while now)
Alan you were ...
- Verified customer
Terrible delivery service and damaged my wall
I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.
Synargy.com.nz lounge Axel Lou at Harvey Norman
Bought a three piece lounge made by the manufacturer called Synargy. At synergy.com.nz.
Harvey Norman sells it, and the cushion is so weak that only a few months later, its concaved in one spot and a little less in another. When you sit in the spot its like a hole that you fall into. The cushion doesn't bounce back like it did in the first few weeks. It has a one year warranty and the cushion put into it is really bad quality. Now the bloke from synargy manufacturer, came and checked the springs and sat on couch and said that its a natural soft...
I've used Harvey Norman for years and have always been impressed with the way they go about business. Based on my own personal experience I would highly recommend Harvey Norman
Fantastic friendly professional service
Fantastic sales store wide ... The staff made it so easy to find what we were looking for. Very friendly and professional . Went above and beyond to help us finalise our purchases. Highly recommend this Bundaberg store.
Shocking customer service
At the Noarlunga store. Bought a HP Spectre. Meant to be one of the best. Did an update about 4-5 months ago, tried to log-in and it started acting funny, then it deleted everything. Went to the store for help. Got taken to the IT Tech. Horrible experience. He did not care one bit. He basically said too bad, these things happen..you'll need to take it somewhere in the CBD where you can re-boot the system... I regret not getting the guys name. I'm not one to make a scene. I wanted to cry of fustration when I left.
Went in gain on Saturday with ...
Worst attitude ever
So I spend $4500 on ASKO washing machine and dryer in July 2019. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.
Went to the Corio store to buy a TV. The service at the store was terrible, in fact, it was non existent. Waited over 30 minutes & still not served. There didn't appear to be any staff in the TV dept, in fact, there didn't appear to be many staff on the floor at all. Left without buying anything. Employ more staff Harvey Norman!!!
Shop here if you dont value your time
The range and products are irrelevant when you spend half a day waiting for service. Ive aged considerably waiting for service here. You cant even just pick up what you want you are forced to wait.
Never again, contractor recommended tried ripping elderly parents off! Store took no responsibility. Very, very bad
Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again
Sold non compliant oven/ bad customer service
We purchased an ILVE free standing duel from Harvey Norman and had it insalled on 19/11/19 which we know was floor stock however it was delivered as not being compliant as it had a 10amp power cord attached for the electric oven component. When we turned on the oven for the first time the thermostat would not work so we rang the ILve service team and they arranged a service technician to inspect the oven ,the thermostat was fixed but the technician from CE Electrics GOld Coast said he would give the oven a once over as it had just been insalled..., he advised us that the power cord was a 10amp plug but the oven need a 15amp plug and if we continued to use the oven would have burn out, and that this also would void warranty as the power cord should have been removed before it left the store so that it could be hard wired . Spoke with the sales person who sold us the oven at Harvey Norman at Bundall , who passed the buck stating it was the responsibility of the our electrician . Harvey Norman took no responsibility for the non compliant oven and only after advising them that we had spoken to Consumer Affairs that they decided to send their electrician to hard wire it. We spoke with our own electrician and he advised he would hard wire it for us. This is the second time that we have had to contact Consumer Affairs with regard to damaged goods or non compliant items. These purchases were large ticket items. My beef is that had the thermostat been functioning on our oven we would never have know the power point was not compliant, I did upon the purchase of the oven ask the Sales person if the Ilve oven was Australian complant being a ILVE oven made overseas and she said YES it was , well really it was not. We are no longer customers of HARVEY NORMAN as they once again take no responsibility to faulty or defective items. Once more customer lost
The reviewer stated that an incentive was offered for this review
Very unfriendly customer service especially at the counter
Very unfriendly customer service at the cash counter. Not ready to help at all. They do not value customers who buy small items. Not happy at all. Will not go there again
- Verified customer
Phillips Coffee machine
This review is more about the attitude of Harvey Norman as opposed to the machine. I purchased the new Phillips/Lor machine to enable me to make two cups of coffee at the same time as advertised. When I got home I discovered that the machine will not fit my cusps they are wide at the top. I am not going to purchase a whole new set of cups just to fit one single application. I took the machine back to Harvey Norman and their attitude was nothing short of disgusting. First the sales person examined the issue, then a second salesperson had a look ...then the most arrogant (expletive deleted) Manager came and in no uncertain terms told me I was not entitled to a refund even though he agreed that the machine did fit my purpose but due to the fact that I didn't bring my whole dinner service into the shop prior to purchasing the machine I failed in my duty to examine the product to the fullest extent and therefore was not entitled to a refund. I advised this short minded person that over the years I have been a loyal Harvey Norman customer and have spent many thousands of dollars in various Harvey Norman stores. His reply, Oh well! My advice is don't shop at Harvey Norman, if you have an issue they will ignore you and walk away. No more Harvey Norman for me. Update: Store Management The Manager at Chirnside Park has a disgusting customer service attitude. I bought a product that when I got it home was clearly not suitable for it's intended use but when I asked for a refund I was told that as I did not bring my full dinner setting in with me and test it in store it was my fault and no refund would be authorised. All this for a machine worth $149 after a cash back, so the profit would be around $20. Harvey Norman must be doing it hard when a loyal customer of some twenty years, who has spent manny thousands of dollars with them can be simply cast away so flippantly. Good luck in the future I say you have just lost my business for the rest of my life and believe me I will be needing heaps of stuff but not a cent to Harvey Norman ever again.
- Verified customer
Price matches paradise
My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.
Customer Service Poor, no ambition to be the best.
Purchased Lenovo Yoga from Harvey Norman in February 2019. The touch screen stopped working 2 weeks ago. Advised Harvey Norman on Sunday 17th Nov. Rec'd email back advising the store would respond within 48 hours. Store got in touch on Wed 21st Nov. Dropped the computer into the store today, Sunday 24th Nov, and was advised that it would take 3 weeks. When I said that was very poor customer service, the response was "well that is the same as JB hi fi." I said that had it been used by one of my children for school or uni, I would be very unhapp...y. And if that is the level of customer service, why would I choose to buy from Harvey Norman again, I may as well just buy from an on line store and receive poor service. In today's business world, customer service is usually the differentiating factor for many businesses and it certainly is in retail when you are selling brands widely available elsewhere. Very disappointed with Customer Service approach.
Great product BUT sales staff, PAY ATTENTION to the little things!!!
Fortitude Valley Harvey Norman were holding a sale item hand held steamer for me whilst locating the mislaid box and attachments and were to contact me once found.
The following week I was back in the store purchasing a new Hisence 43 P1 & tripod stand so inquired about the steamer. I was blatantly told they sold it to another customer whose name was first on the list. I question why it was on the shelf being the last one if another customer had an option on it? A sales lady blatantly stood in front of a manager (who approached me to find o...ut which staff were responsible) and repeated I was not entitled to the steamer. The manner in which this was handled was most uncomfortable and unsatisfactory. After assembling the fabulous and attractive TV on tripod I realised the salesman was so intent on securing the additional insurance premium for the TV (which I declined) he didn't remind me to purchase the very necessary connection cable. Remember, no matter how wonderful the tripod & 4K Hisense are ... just a little more thoughtful genuine attention and service from Harvey Norman for an inexpensive cable cord would have meant I wouldnt need to pop into JB HiFi the following day.
The Best Service from Swan Hill Harvey Norman!!
I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.
- Verified customer
Terrible Customer Service- rude and unprofessional Store Manager
On 26 May 2019, I purchased a lounge set from Harvey Norman Castle Hill store for $3,009 (Original price $3,239 less Discount $230). Finally the lounge arrived on 18 Sep after so many promises but store charged the full amount $3,239 instead of $3,009 from my Go Master Card. Later I contacted to the sales person and raised that issue. Sale person escalated it to her store manager (Jignesh) as she wasn't able to resolve it. In early October I physically went to the store and spoken with the store manager about that issue and I was promised by ...him that the money ($230) will be reimburse into my account within a week. It almost six weeks since then but money hasn't been reimbursed into my account. This morning I therefore call the store manager and ask about my refund. However, the guy (Jignesh) was so aggressive and refuse to answer my questions. One stage he accused me falsely that I told him "money is in his pocket" what I never said to him. Unbelievable rudeness and absolutely unprofessional manner - as a result I had to stop talking with him. Think before you visit to the Castle Hill Store - better to avoid that store.
Happy to sell you an expensive lounge from a dodgy manufacturer and no customer service
We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you
Shame on you Harvey Norman!!!
This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.
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Questions & Answers
Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
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