QLD Everton Park retail store sold me a defective couch (the chaise was missing the middle support leg) and when the middle seat started cracking and sinking I asked them to collect it and refund me in full. They refused. Instead they made me deal directly with the manufacturer - Oakgrove and insisted Oakgrove collect the couch, fixing the wooden frame in its factory and attaching the missing leg then returned it to me. No apology, no compensation. Harvey Norman Everton Park tried to blame the fault on me asking if I had kids or pets that jumpe...

- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.

Very rude sealers and liars and very unprofessional. They shipped items to me then asked me to pay remaining balance at the door when I was away the called the police when I told them I am coming on my way to pay in the store. They wanted to pull out the items. Then they told the police I stolen the items and I treated them. Harvy Norman stores are full or carnage sellers. They do jot know how to explain. How to deal with customer. They lie to sell very poor class furniture. They show discount but not a true discount. The quality of furniture is Teri me. And very expensive

I purchased a gas lift bed and mattress from Harvey Norman Moore park in November, delivered January 28, 2021. I firstly noticed on visual inspection of the mattress that it was largely dipping away from the sides and that it was very uneven across all fields of the mattress. Physically, when you lay on the mattress you roll toward the centre. I was told by their Customer Service person to contact the manufacturer myself that being - AH.Beard at Padstow. I emailed them many photos as requested and they never made contact. I emailed them after a...

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...

Grey Couch - Berwick Lou 3.5 Chaise + 2 seater + Ottoman $2199 plus fabric protection $339 Product Number OGBERDL1STO

I bought the above couch from Harvey Norman in February of 2020 and regretted it very quickly.

I made several attempts to get in touch with them about it being very uncomfortable to lay on, as well as being poorly made with inferior foam etc. The couch itself is constantly putting my back out when I lay on it. My chiropractor on one occasion asking me what I had done to my back to have it in such bad condition from the previo...

Auburn nsw is well know store but discussting service and quality If yourgeneral manager Looks like my grandma lipstick on teeth not on lips imagine the bedding style

Waited 10 weeks for delivery and they delivered the wrong colour lounge. Delivery driver was rude and management was going to charge me for the return. Will never recommend

I tried to purchase a Tauris Titan 1800mm TV Cabinet - White for $619 but they refused to take credit card over the phone so I would recommend staying well clear of them and I will be telling another people to do the same because they obviously couldn't care less about their customers.

Bought my washing machine on Saturday and was delivered the next day by Raby, Very polite, he installed my washing machine, took the old one , very friendly, thanks Raby

We bought Timber floating flooring from Harvey Norman. For quality flooring their prices compared favourably to their competition. The guys who installed it were fantastic. A team of 3, very helpful and moved all the furniture for us. The installation was a quality job and looks great. Highly recommend

I always receive great service at Harvey Norman , however dont purchase their exclusive to Harvey Norman, expensive, rattan chairs, if you expect them to last more than two and half years, undercover!!

I've bought a bed from them, which I had to modify on my own to make the slates lie level.
This didn't teach me a lesson, as I have bought display cabinet from them.
The cabinet arrived so badly packed that it was amusing how all the glass survived.
After unpacking I realised the cabinet was locked and there was no key.
It was not in the hardware bag, neither it was sticky taped to the bottom of the cabinet.
I have advised Harvey Norman of the absence of the key and they promised to post it.
It's been three weeks now, I have made numerous calls...

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

I was shopping for a new lounge suite. The customer service was awesome. The lady serving spent a good hour as we look at a number of suites. We had a budget but after looking at one style that was the luximo we decided on two electric recliners and a three seater with recliners each end. It’s leather and it’s really stylish. The sales person managed every step and the outcome was great

It is about 10 cm gap, this is a faulty and unsafe. Harvey norman told me it is Australian standard and safe.

Possibly the worst and most frustrating customer service sales experience I've ever had. Purchased a TV, staff member so focused on upselling, sold me incorrect wall mount for the size TV. Booked installation, but because he was too busy upselling and imparting knowledge forgot to Submit install booking but told us it was confirmed! Waited all day for install guys, no show, called Harvey norman.... consequently had not been booked at all. Lost a day's contract income and work. Had to reschedule and lost another lot of income and work. Barely an...

was given faulty items and poor customer service while returning those items. poor customer service skill. wasn't happy with either the quality of furniture or the guy who served us.

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.