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Harvey Norman Retail Stores

Harvey Norman Retail Stores

 Verified
Harvey Norman Retail Stores
2.5

4,517 reviews

Positive vs Negative
35%65%
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Warranty Claim MadeYes · No
1  Amy W.  · I will never again buy from a company that pretends it's stores are independently owned. Shopped at Hardly Normal for years. Never again!
5  aashima n.  · Great customer service, got all my appliances on great price
5  Rebecca N.  · Customer Service was excellent and were able to answer all our questions. The knowledge, support and overall customer service was excellent
5  Chris M  · Mikaela is one outstanding human being empathetic to my cause and great product knowledge.Valuable asset to HN team! Thank YOU M! Chris M!
5  Lucy B.  · Thank you to Marcus for excellent service at Wonthaggi store
5  Ari R.  · 5 stars the electric chair charged my phone very fast
George M.
George M.
   Retail Stores - Electronics

My experience with Harvey Norman has been extremely disappointing, and I would seriously reconsider purchasing from them again. I initially had concerns about a phone I had purchased, including issues with overheating, battery drain and connectivity. Rather than feeling that my concerns were taken seriously, I felt that my honesty was questioned,… Read more

that I was being treated as though I was a liar, and that my morals and integrity were being disrespected when I raised legitimate concerns.

This was particularly frustrating given my previous experience with Harvey Norman, where I discovered that a phone I had purchased had third-party replacement back glass. That experience had already significantly damaged my confidence in the store.

With my latest phone issue, I ultimately decided to go directly to Apple myself. Apple conducted its own diagnostics, identified a hardware fault relating to the logic board and provided me with a brand-new replacement iPhone at no cost.

I find it disappointing that I had to go directly to Apple to get the issue resolved, particularly after the time spent communicating with Harvey Norman and the way I felt I had been treated. I was not prepared to leave my phone with Harvey Norman for an extended period when I had lost confidence in the process and the way my concerns were being handled.

The hardware fault was ultimately identified by Apple, and the matter was resolved without Harvey Norman needing to assess or repair the device.

For me, this goes beyond the phone itself. It is about how customers are treated when they raise legitimate concerns. Customers should not feel that their honesty or integrity is being questioned simply for speaking up about a product they purchased.

Based on my experience, I cannot recommend this store. The way this situation was handled has seriously damaged my trust in Harvey Norman, and I will think twice before purchasing from them again.

simonjodie
simonjodie 17 posts
   Verified  Retail Stores - Furniture

I wrote a negative review, all factual, and all polite, about an A.H. Beard Grand Luxury Langham Ultra Plush King mattress. This is not the first time I have tried to write a review of it, and again, Harvey Norman will not post it. Their response was that it did not meet their guidelines: How? "Terrible mattress! We’ve been sleeping on our ultra… Read more

plush King for two years now and it still gives me pain and discomfort. I hate it! It is not soft, rather it sags in the middle. The middle back and shoulder area is too tightly strung and literally bruises my ribs. We have only kept it this long because we paid so much for it and my wife has circulation issues and this mattress works for her in that regard. But neither of us find it overly comfortable. We had AH Beard investigate. They took the mattress away, told us that a fault had been found in the “comfort layer” and returned it to us. Thankfully, my work has me away half the time, so I get reprieve from it. But this is the worst mattress I have ever slept on for the injury it causes me. Highly suggest steering clear of it!"

This seems deceptive of Harvey Norman and terrible for those who buy this product without being able to see honest reviews.

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veekay
veekay 2 posts
   Retail Stores - Appliances

I would give ZERO stars if it were possible. I have had the absolute worst experience purchasing a microwave oven at Harvey Norman Campbelltown. After being served by one salespersons they left to serve another customer which I had to look for another available salesperson. They seemed disinterested and did not know any answers to my questions. I… Read more

still went ahead and purchased the microwave $300 which I am not happy with as the base is visible at eye level. I contacted customer service and was informed my only option is to purchase a trim kit also over $300 which had I known I could have purchased an amazing microwave for $600. Basically I am left with an ugly $300 microwave. Never stepping foot inside Harvey Norman ever again!

Reviews with attachments

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Dimi T.
Dimi T. VIC 2 posts
 Published  · Edited   Retail Stores - Appliances

Absolutely appalling experience with Product Care at Harvey Norman Thomastown. The vacuum cleaner has repeatedly clogged, despite being brought back to the store three times for the same issue. On one occasion, they kept it for six weeks, only for it to come back with all of the accessories lost. This caused an even further delay while the… Read more

missing accessories were supposedly sorted out.

After multiple visits, weeks without the vacuum and the loss of accessories, the issue has still not been satisfactorily resolved. The Manager in Product Care has washed her hands of the matter, even though we paid for an extended warranty!

The level of service and communication has been extremely disappointing, especially with Manager [Name Removed] falsely accusing me of vacuuming ‘CLUNKY’ items and blaming me for the problem! I would not recommend dealing with Product Care at Harvey Norman Thomastown. Save yourself the frustration and look elsewhere!

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Renee
Renee ACT
   Retail Stores - Furniture

The drawers keep randomly opening – I received the tallboy early mid December but the drawers keep opening by themselves. Been trying to work with the store to get resolved but have unable to resolve this issue. Show details

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Tash
Tash 5 posts
   Verified  Retail Stores - Furniture

Customer service not great – We bought a 3 seater recliner from Harvey Norman (HN) and while the couch was comfy, it was broken. One of the reclining seats did not click in and it came out every time you reclined. We had to contact HN and ask they replace it with a couch that worked. They sent someone out (after 2 weeks of asking) and that person told me he thought the couch… Read more

was fine and left almost immediately. It then took us another 2-3 weeks to finally get them replace the couch. To then which the delivery guys were great. Would have been a 1 star if it wasn’t for the few employees who actually helped.

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redeno
redeno QLD 13 posts
   Retail Stores - Electronics

Hi I wanted to review the wireless adapter that I was charged $40 originally l gave him 50 bucks but was not expecting without questioning he misunderstood he insisted on combine payment without realising the purchase was separate orders l pay by cash when I went to query him about l was changed $56 combining purchase he basically just told me… Read more

to get lost where after querying him he basically didn't care a dam of basically did not know what he was doing when charging a separate payment unexperienced Joe was at separating the purchases failed to listen to the customer questions when doing proper business I'm going to get down to the bottom of this inquiry him again to discuss what he failed to actually realize and solve my question he was thinking negative towards me and I'm going to ignore him because he was just being a rude l ripped off didn't sink into his head he was very dishonest I purchased pin plug cable I was not happy with how he scanned the items all one's and added up my items didn't look at separate payment l have every right to complain he failed to do right think I was expecting my change back of cash of change I said to him I wanted to pay by cash separate payment and card on second order not combine the purchase didn't not apply to him that paying separate payment of item you should get your change back if it was a separate payment he was convincing me to pay combine purchase that is without question he did all the convincing me to payment combining purchase when I didn't agree with that he misunderstood what questions customer want he went behind my back so called that he crookedly changed and combined purchased I didn't want him to do that way he misunderstood unexperienced with doing separate payments Mr Joe

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Jules
Jules Western Australia 3 posts
   Verified  Retail Stores - Appliances

I'm glad Rory at Harvey Norman Joondalupl served me, he gave me 5star service. So helpful and patient with my multiple questions and changing of mind of various products.. Ended up buying multiple tvs, fridges and washing machines for a few households as a result. Thank you Rory. Show details

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Craig
Craig QLD 9 posts
   Retail Stores - Electronics

I purchased a laptop and got talked into a nortons$400 for 3 years package. In our opinion it is a rip off. It keeps trying to up sell us to do things that are not included in our plan that we thought we were covered for. See attached pic . This amount can be different every other day with ranges from $70 -$180 Despite the fact that the… Read more

salesperson said this is the best and does everything it obviously doesn't. So I believe its a waste of money and deceptive marketing. This was the 3rd computer we have bought from this store and will be the last. So again maybe go elsewhere and don't waste your money.

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rqm1
rqm1 4 posts
 Published  · Edited   Retail Stores - Appliances

service: ❌ UNPROFESSIONAL AND REJECT GUARANTEED SALES - DISAPPOINTING SERVICE "I am absolutely disgraceful by the customer service at Harvey Norman Chadstone. I went in two weeks ago and received a written quote from a sales assistant named [Name Removed] for a CHIQ fridge. She verbally promised that the deal included old fridge removal and a $60… Read more

promotional gift card. My Good Shepherd community loan was fully approved on Friday, so I went back into the store to finalize the purchase. When we looked at the paperwork, [Name Removed] had completely left the gift card and the fridge removal off the documentation. When she went to her store manager to fix the mistake, he completely denied it and refused to honor the deal they promised me. I told them directly that they were walking away from a guaranteed $1,000+ purchase over a $60 gift card, and the staff did not even care. They were rude, unprofessional, and happy to let a customer walk away rather than honor their word. Do not shop here—they do not care about community clients or customer loyalty. I took my business elsewhere!" Update

I am writing to report very poor service and unacceptable conduct at your Chadstone store.

Last Sunday I visited asking for the gift card I was promised. Staff refused, called it “only a quotation”, and told me: “Go right ahead, complain to head office.” My fridge is also faulty and does not cool down at all, so I chose not to proceed with the swap. Update 11 June Today I spoke with [Name Removed], the Manager. When I asked again about the gift card, he claimed he would honour it — which contradicted everything said before. He immediately falsely accused me of screaming and yelling, even though I spoke calmly and never swore or abused anyone.

[Name Removed]’s behaviour was disgraceful and he manipulated the entire situation. He raised his own voice, shouted over me, refused to listen, twisted facts, and threatened to throw me out. When I asked for your contact details, he lied and said there is no Head Office — trying to stop me from escalating.

My fridge is being collected tomorrow, leaving me without cooling. I need confirmation the refund will go ahead and be fast-tracked, plus my faulty fridge tested so I can claim for spoiled food.

Please investigate this, confirm the refund, and handle this directly so it is not left with [Name Removed].

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NJE
NJE 4 posts
   Retail Stores

If I could give no stars I would. Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week. The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago. A second team was then arranged,… Read more

but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did.

What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust.

The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund.

Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all.

This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere

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cabbagepatch
cabbagepatch VIC 17 posts
   Verified  Retail Stores - Appliances

wrote a review three years ago—this is my update as of 1/4/26. I am incredibly relieved that I took out the extended warranty, because I’ve now needed to use it—and the experience has been exceptional, thanks to Divya. It’s genuinely hard to capture just how seamless she made the entire process. From organising the inspection of my faulty cooker… Read more

to arranging a full replacement, Divya handled everything with precision, efficiency and care. I had barely finished my phone call with her before I received confirmation that a replacement stove had already been ordered under my extended warranty. Within moments, I was able to select a delivery date. That level of responsiveness is rare. Divya stands out for her professionalism, deep product knowledge and, most importantly, her ability to act quickly and decisively. She removed all stress from what could have been a difficult situation. This is customer service at its absolute best. I cannot recommend her highly enough—she is a true asset to Harvey Norman Chadstone. For context, my original purchase was handled by Paul Faiman, who was equally impressive. He secured me an excellent deal—and then went further by beating a competing offer I found. From ordering on a Friday to delivery on Monday, and full installation completed by Thursday, the entire process was smooth and efficient. He also guided me through the extended warranty, which has now proven its value. Between Paul and Divya, this has been one of the most professional and efficient retail experiences I’ve had. Thank you again.

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Mark Connelly
Mark Connelly 14 posts
   Retail Stores - Furniture

Fantastic experience at Harvey Norman's marion store. Purchased the Tuscany 4 piece outdoor setting. Easy to assemble, very comfortable seating ( or day bed ). Highly recommended. Show details

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Upset
Upset 34 posts
   Retail Stores - Furniture

Bought an Indra Lounge Suite for over $4,000 and after waiting an excessive time for an "Australian" lounge from Motion Chair Company, it was disappointing. Both in quality and comfort. Raised issues with the supplier and Harvey Norman and not even a reply from Motion Chair. Some genius decided to sew thick seams down the middle of all of the… Read more

backrests. After a short time this digs into your back, making it unbearable. The leather is also not good quality. Raised these issues with Harvey Norman - gone quiet!!!

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chezology
chezology 8 posts
   Verified  Retail Stores - Electronics

Harvey Norman Atherton — A Masterclass in ignoring Australian Consumer Law I’m writing this because I’m fed up. After three "strikes" with this store, I’ve realized their default response to any issue is "Go away, it’s out of warranty," regardless of the Australian Consumer Law (ACL). The Phone Fiasco: On Feb 25, I called about a known OLED… Read more

hardware failure on my $1,649 Samsung Galaxy (just 5 months out of warranty). I was told I’d have to find a repairer at a cost of $500 and they could do nothing because it was out of warranty. I did my research: under Section 54 of the ACL, a premium flagship phone should last longer than 2.5 years and this was a "Major Failure."

The Interaction: I took the phone into the Atherton store on Feb 26 with the documented fault, photos, receipt and contact details and requested they send it to Samsung. The assistant screwed up everything and threw it the bin, saying that mentioning Consumer Law would "upset Samsung." It clearly upsets Harvey Norman.

The "Service": For nine days, my business phone sat in limbo because Harvey Norman: Failed to send Samsung my receipt. Gave Samsung the wrong email address. Gave Samsung the number of the broken phone as the contact point. Harvey Norman then forwarded me an $88 "return fee" from Samsung. When I called Samsung to just pay for a repair, I mentioned how disappointed I was that the screen failed in two and a half years. That’s when the truth came out: the consultant told me ‘there’s nothing we can do because we don’t have the receipt’—the same receipt Harvey Norman later claimed Samsung "lost." Once I finally forced the store to send it, Samsung stepped up within 24 hours and issued a service number for a no-cost repair.

This isn't our first bad run with them.

The Pattern: A Consistent Disregard for the ACL This isn't an isolated incident; it’s a business model. Harvey Norman Atherton has a "Three Strike" history of attempting to void consumer rights the moment a manufacturer's warranty expires:

The Bosch Fridge: Coating failed just out of warranty. Response: "Bad luck." The Smeg Oven: Back panel literally fell off. Response: "Go away." (Interestingly, when I told Smeg directly, they were so embarrassed by the retailer’s conduct they replaced and installed a new oven, despite being 12 months out of warranty). The Samsung Galaxy: A $1,649 flagship with a major hardware failure. Response: Attempted to charge a "return fee" and blocked my access to the manufacturer by "losing" my receipt. The Common Thread: In every instance, the store ignored Section 54 of the ACL, which mandates that goods must be of acceptable quality and durable for a reasonable period—regardless of a 12-month "store warranty."

The Bottom Line: Don't be fooled by the "Product Care" they try to flog you, and don't believe the "gobbledegook" on the bottom of their invoices. They ignore the very laws they are supposed to abide by. I smell a big rat here. Cheers to Samsung for excellent customer service, but as for Harvey Norman Atherton? Three strikes and YOU’RE OUT.

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Stuart
Stuart QLD 2 posts
   Verified  Retail Stores - Bathroom & Tiles

We ordered 14 boxes of tiles from a clearance line in the Bundall tile store only to be supplied with 14 individual tiles 3 weeks later. Despite clarifying that the ticketed price was per sqm when we ordered this was confirmed twice by the manager who told us that the required amount of 12 sqm would need to be increased to 12.6 which was 14 boxes… Read more

we had no issue with this and paid and confirmed the order. They are now refusing to fulfil the order and have refused to confirm their position in writing.stating he would respond to fair trading if he had to . The manager admired to the mistake over the phone but was rude and dismissive, stating we could pay for the extra amount at a reduced cost of $1600 or take a refund. Leaving us with no feature tiles to complete the renovation and a potential 3 week wait to re order a new selection. Not the sort of behaviour I would expect from what I thought was a reputable Australian owned company.

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Lee-Anne M.
Lee-Anne M. 8 posts
   Verified  Retail Stores - Appliances

Purchased a Mac from Harvey Norman Wagga Wagga after clearly explaining I needed it to run Lightroom, Photoshop and a Leica microscope. I specifically asked if the recommended model would be suitable and was assured that it was. Within days, the computer became slow and frequently unresponsive, even running Lightroom alone. Opening Safari or any… Read more

additional app causes freezing, making it unusable for normal everyday use.

Harvey Norman has refused a refund, treating this as “change of mind” despite the product not being fit for the stated purpose and being unable to supply a suitable replacement within a reasonable timeframe. I am now forced to escalate the matter through Fair Trading.

Based on my experience, I would not recommend purchasing high-value technical equipment from this store

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Mark
Mark VIC 5 posts
   Verified  Retail Stores - Furniture

Bought a Bonnie outdoor table Four slats had significant dints Now I’m told by Moorabbin a decision will be made in three weeks Pretty unacceptable customer service here Inv322609 Show details

Mark
Mark   

Got a call today Great news All of a sudden they had a replacement table delivered to the store Is… Read more (+1 reply)

Latest follow-ups

Steven Kenny
Steven Kenny TAS
   Retail Stores

Excellent Service – Thank you Karen and manager for your help with vouchers for previous sales. Karen’s diligent and friendly manner dealing with me was greatly appreciated and we will definitely support this store in the future. Always had great service for the last 12 years. Thanks again Steve from Swansea Tasmania.

 Follow-up  · I have bought several items since my last review with the last item Sharp flatbed microwave 2 weeks ago. As always the staff member provided great service gave me the best price on line. Well done again Harvey Norman Cambridgeshire Tasmania Steve

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Maarten V
Maarten V QLD 12 posts
   Verified  Retail Stores

Purchased in May 2022 with 15 Year Warranty on Electronics/ Labor and 20 Ceramics it has been defective after the first year and it takes at least 7 days to get it fixed Electronics Replaced latest Episode flushing Water all over Bathroom Floor… Read more

Water Pressure Valve replaced and now Bidet operates on Half Normal Pressure and I'd now Extremely Noisy.

Bathrooms at Harvey Norman have offered a Replacement from St George ( Supplied by Bravat)with a 3 Year Warrant on Electronics and a Verbal offer on the phone of a Store Credit and we have request a Full Refund as per the ACCC Policy of Repair, Replacement, Refund, which the Franchise today stated would not happen as he had offered a replacement ( Bravat Offered) not the Franchise.

Due too Medical Issue we require Two fully function Toilets and cannot risk having another so-called Intelligent Bidet in our home, hence we are asking for a full refund and at no cost to Bathrooms at Bundall Harvey Norman we will remove the Faulty Bravat ELF.WING INTELLIGENT TOILET SUITE at our Cost.

Yet the Franchise Hamed has refused to appear comply with the ACCC policy of Repair, Replace or Refund why would that be when this matter could be resolved without complications.

And this should be remembered when purchasing products of any value that involve Electronics of any type, even with what appears was a great warranty and the Seller will not comply with Australian Consumer law, yet the Suppliers appears to back the faulty product even if they take their time to resolve issues. As Stated we were prepared to Remove the Faulty ELF.WING INTELLIGENT TOILET SUITE at our own Cost and Install a NON Intelligent Toilet Suite at No Cost to Supplier or the Bathrooms @ Bundall Harvey Norman at our own Costs to resolve this issue.

 Follow-up  · Harvey Norman Franchisee would only give a Store Credit for $3999.00 which was unacceptable as we were not prepared to accept that offer, however the supplier Bravatt Aust offered to replace the faulty bidet and supplied a St George Coogee Bidet and was installed and then was found to be faulty as well in that it could not fully flush and remove… Read more

Judy baker
Judy baker 9 posts
   Verified  Retail Stores - Furniture

My mothers glass display cabinet had finally arrived after waiting two months. The shop rang advising that it was ready to be picked up, the person didn't tell me where to pick it up, I assumed I'd go the rear of the shop as I've done numerous times… Read more

from Munno Para Harvey Norman. I ended up ringing the store when I didn't have any luck finding the place for pick up, the lady explained that I got a text. Yes I did, it said pick up at the werehouse, no address in the text? She was quite rude & gave me the address, she didn't seem to understand or care, that I had been inconvenienced & was very unapologetic. I don't think there's an excuse for them not making it clear of the address. Also the streets that you have to go, have no signs with Harvey Norman werehouse until you get right outside the place, so not easy.

 Follow-up  · The glass cabinet is beautiful, no assembly needed just putting the glass shelves in

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Positive reviews

Belinda B
Belinda B VIC
   Retail Stores - Appliances

James at the Chadstone Village store was delightful and helpful! They knew the products inside out and helped make my shopping experience so easy. Please say thank you to James! Show details

Lydia
Lydia Victoria 2 posts
   Retail Stores - Appliances

I’ve had a couple of deliveries from Harvey Norman of Hisense fridges, lg dishwasher and Fischer and Paykel washer and drier, Judy helped me with the purchases and she was a great help in choosing my appliances , Thank you Judy I appreciate all your help working things out with me and keeping my appliances as long as you could, I recommend her she… Read more

is great. The delivery boys were very quick and efficient and very nice guys, thank you Anthony and Josh thanks for the extra heavy lifting and your time was very much appreciated. I wouldn’t have been able to do it on my own. I recommend them any time.

Cath D
Cath D NSW
   Retail Stores - Furniture

I moved to Bathurst, and along the way my Temper Bed electrical connection was lost. I'm writing a 5 star review for Harvey Norman Bathurst warranty and bedding consultant Vanessa to advise that she did an OUTSTANDING job to get a new connection from Tempur for my bed. She kept me fully informed throughout the process and I'm very grateful for her diligence.

Negative reviews

John
John QLD
   Retail Stores

After spending time arranging photos in an online Harvey Norman Photo Centre project I find that Townsville no longer offers free in store pick up. Appears that every shop in Queensland offers this service other than Townsville. I have used this service many times previously with no issues. Customers should be warned no in store pick up in Townsville before you spend time arranging the project.

Kelly5449
Kelly5449 5 posts
   Retail Stores - Bathroom & Tiles

I've been a Harvey Norman customer for 30 years across five renovations, and this is the first time I've felt the need to write a review like this. On my builder's recommendation, I placed an $11,500 bathroom renovation order at the Bundall store, run by franchise owner Hamed. This is what followed: The wrong shower head was ordered. My plumber… Read more

picked it up before installation. If he hadn't, he would have been held up on site for at least another week waiting on the right one. The wrong bath was ordered, and only caught before delivery. The wrong sink was delivered. One of the taps supplied was incorrect and doesn't match the rest of the tapware. Unfortunately my plumber didn't pick it up at the time, so it's now installed in my bathroom. Delivery of the bath and tiles was never organised, which delayed my builder. I bought tiles from a competitor who delivered the next day. I waited over 45 minutes at the loading dock to collect items. Staff loaded them into my car and had me sign for them, with no further payment requested. I had already paid over $4,000. Hamed called my builder and told her I had stolen those items. He never raised it with me. When I returned an unopened item, Hamed unpacked the entire box and inspected it piece by piece in front of other customers.

When I went in to pay, I offered to pay the full balance that day so I could qualify for the 10% gift card promotion running at the time. Hamed refused and offered me a 5% discount on tapware instead. It then took four or more requests to get an itemised invoice. When it finally arrived, even the 5% discount had been removed, because he said I was too difficult due to complaining about multiple incorrect items and lack of clarity on delivery. This was after so many incorrect items and being accused of theft. I agreed to pay the amount quoted less the agreed 5%. He refused, and sent my account to a debt collector.

In the end I ordered the correct bath, sink and replacement tapware through Harvey Norman online. They arrived quickly with no issues, and I received the 10% gift card promotion on all of them. Same company, completely different experience. Meanwhile I have a pile of incorrect items from the Bundall store sitting at my house.

I've contacted Harvey Norman head office numerous times by phone, email and Facebook. I haven't had a single response.

Neither my builder nor I will be recommending this store. Thirty years of loyalty deserved better.

BenCP
BenCP 2 posts
   Retail Stores - Furniture

Quality is terrible. Looks good in showroom but doesn’t last 5 minutes. Bought outdoor furniture and almost every zip in the cushion covers broke within 6 months. Show details

Recent reviews

Heike
Heike WA 73 posts
   Retail Stores - Appliances

Fairly much everything I, or one of my disability clients have bought in the O'Connor clearance centre has packed up after a short period of time, and Harvey Norman really could care less that their clients are out of pocket having paid good money for shonky products, while they and the dodgy manufacturers are laughing all the way to the bank. … Read more

TECO really was the only exception. When there were issue with a portable aircon, they went out of their way to help.

But then, the Hoover induction top that cracked after a short time. Apparently we must have dropped something on it; except that we didn't. Then the knobs melted. They were going to fool up, but nobody ever got back to us.

Now the Chiq fridge. Another piece of utter junk. Bought last year, now perfectly dead. Called first thing in the morning two days ago, Harvey Norman were supposed to put in a maintenance request .Called agin yesterday, apparently someone will get back "usually within a week"... when a newer NEW fridge back up in nearly 30 degree heat, then this is NOT good enough!!! Also then called Chiq yesterday, they had not received any communication from Harvey Norman. Called Harvey Norman. They were going to follow up and get back to me. Never heard from the again.

I am over corporate greed. I am over being sold utter garbage. I am over receiving ZERO customer service. I am over being ripped off left right and centre!!!!

Do not shop here.

And then there was the toaster that was really pretty, but only dried out the bread rather than actually brown it.

Does nobody bake decent products any more? Or provide customer service?

Why does Harvey Norman think they can hide behind "the manufacturer will get back to you"? The reps will deny and refuse any warranty claim, and Harvey Norman just shrug their shoulder. My contract is with YOU, not the manufacturer. About time you started upholding Australian Consumer Law. I will make sure that you do. !!!

Conrad P.
Conrad P. NSW 5 posts
   Retail Stores

This also applies to other stores. When using HN's online system, you can do click and collect, but guess what, when you go to collect it, it can never be found or hasn't been picked in the first place. So, you try avoiding that and just check they have it in stock. Go into the store to collect it and guess what? Various excuses that their online… Read more

inventory doesn't always match what they have in store, or you have a dude from customer service standing next to you, staring at the shelves as well.

When you're there to buy something that is clearly in stock, customer service descend on you, after they've watched you from a distance. I've literally seen them dump a customer and come running over, after I've selected the product, so they can "help you carry that to the counter, Champ!". This is because they want the commission, and their name gets logged against the sale.

Why would I put myself through that? HN should be working harder and smarter for customer's money. Firstly, I know more than the person helping me, I don't buy products without knowing about them first, I've done my homework. Secondly, the people you employ are simply not smart. They look dishevelled and uninterested. Low energy, no knowledge of the products they sell, unless its what's already on the lable.

I decided years ago that I actually don't need HN or other Australian stores. Customer service is terrible, you just don't get it. As a person that has lived on 3 continents, I can tell you that Australia is lagging. In future, I'll keep paying my subscription to Amazon and getting things delivered. Its convenient, its quick, returns are trouble free and I can get multiple things in one order. Today was the last crumble from the cookie, goodbye HN, I shall never spend a dollar there again.

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