Harvey Norman Retail Stores

The drawers keep randomly opening – I received the tallboy early mid December but the drawers keep opening by themselves. Been trying to work with the store to get resolved but have unable to resolve this issue. Show details

Customer service not great – We bought a 3 seater recliner from Harvey Norman (HN) and while the couch was comfy, it was broken. One of the reclining seats did not click in and it came out every time you reclined. We had to contact HN and ask they replace it with a couch that worked. They sent someone out (after 2 weeks of asking) and that person told me he thought the couch… Read more

was fine and left almost immediately. It then took us another 2-3 weeks to finally get them replace the couch. To then which the delivery guys were great. Would have been a 1 star if it wasn’t for the few employees who actually helped.

Harvey Norman need to be investigated for using third party backyard service centers as this is not the first time a product has been returned in a damaged state beyond repair, thats further resulted in costing the consumer even more. Neither Harvey Nornan or the manufactures have been able to supply a full detailed report of what was done to the… Read more

item. As a consumer i would expect products to be returned to the manufacture/ supplier for assessment and or repairs not some third party backyard dealer that couldnt give two shits about the care of consumers products. I also Had a HP Envy 360 that was returned to us after being assessed by their third party service center, under warranty in a mangled state beyond repair that cost us as consumers even more. The breville oven air fryer was supposedly sent away with a element/ lack of heating issue that i dont believe was ever repaired as still has heating issue and no one will supply detailed report of initial services done. Plus now damaged as photos show

I purchased a laptop and got talked into a nortons$400 for 3 years package. In our opinion it is a rip off. It keeps trying to up sell us to do things that are not included in our plan that we thought we were covered for. See attached pic . This amount can be different every other day with ranges from $70 -$180 Despite the fact that the… Read more

salesperson said this is the best and does everything it obviously doesn't. So I believe its a waste of money and deceptive marketing. This was the 3rd computer we have bought from this store and will be the last. So again maybe go elsewhere and don't waste your money.

service: ❌ UNPROFESSIONAL AND REJECT GUARANTEED SALES - DISAPPOINTING SERVICE "I am absolutely disgraceful by the customer service at Harvey Norman Chadstone. I went in two weeks ago and received a written quote from a sales assistant named [Name Removed] for a CHIQ fridge. She verbally promised that the deal included old fridge removal and a $60… Read more

promotional gift card. My Good Shepherd community loan was fully approved on Friday, so I went back into the store to finalize the purchase. When we looked at the paperwork, [Name Removed] had completely left the gift card and the fridge removal off the documentation. When she went to her store manager to fix the mistake, he completely denied it and refused to honor the deal they promised me. I told them directly that they were walking away from a guaranteed $1,000+ purchase over a $60 gift card, and the staff did not even care. They were rude, unprofessional, and happy to let a customer walk away rather than honor their word. Do not shop here—they do not care about community clients or customer loyalty. I took my business elsewhere!" Update

I am writing to report very poor service and unacceptable conduct at your Chadstone store.

Last Sunday I visited asking for the gift card I was promised. Staff refused, called it “only a quotation”, and told me: “Go right ahead, complain to head office.” My fridge is also faulty and does not cool down at all, so I chose not to proceed with the swap. Update 11 June Today I spoke with [Name Removed], the Manager. When I asked again about the gift card, he claimed he would honour it — which contradicted everything said before. He immediately falsely accused me of screaming and yelling, even though I spoke calmly and never swore or abused anyone.

[Name Removed]’s behaviour was disgraceful and he manipulated the entire situation. He raised his own voice, shouted over me, refused to listen, twisted facts, and threatened to throw me out. When I asked for your contact details, he lied and said there is no Head Office — trying to stop me from escalating.

My fridge is being collected tomorrow, leaving me without cooling. I need confirmation the refund will go ahead and be fast-tracked, plus my faulty fridge tested so I can claim for spoiled food.

Please investigate this, confirm the refund, and handle this directly so it is not left with [Name Removed].

If I could give no stars I would. Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week. The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago. A second team was then arranged,… Read more

but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did.

What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust.

The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund.

Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all.

This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere

wrote a review three years ago—this is my update as of 1/4/26. I am incredibly relieved that I took out the extended warranty, because I’ve now needed to use it—and the experience has been exceptional, thanks to Divya. It’s genuinely hard to capture just how seamless she made the entire process. From organising the inspection of my faulty cooker… Read more

to arranging a full replacement, Divya handled everything with precision, efficiency and care. I had barely finished my phone call with her before I received confirmation that a replacement stove had already been ordered under my extended warranty. Within moments, I was able to select a delivery date. That level of responsiveness is rare. Divya stands out for her professionalism, deep product knowledge and, most importantly, her ability to act quickly and decisively. She removed all stress from what could have been a difficult situation. This is customer service at its absolute best. I cannot recommend her highly enough—she is a true asset to Harvey Norman Chadstone. For context, my original purchase was handled by Paul Faiman, who was equally impressive. He secured me an excellent deal—and then went further by beating a competing offer I found. From ordering on a Friday to delivery on Monday, and full installation completed by Thursday, the entire process was smooth and efficient. He also guided me through the extended warranty, which has now proven its value. Between Paul and Divya, this has been one of the most professional and efficient retail experiences I’ve had. Thank you again.

Fantastic experience at Harvey Norman's marion store. Purchased the Tuscany 4 piece outdoor setting. Easy to assemble, very comfortable seating ( or day bed ). Highly recommended. Show details

Bought an Indra Lounge Suite for over $4,000 and after waiting an excessive time for an "Australian" lounge from Motion Chair Company, it was disappointing. Both in quality and comfort. Raised issues with the supplier and Harvey Norman and not even a reply from Motion Chair. Some genius decided to sew thick seams down the middle of all of the… Read more

backrests. After a short time this digs into your back, making it unbearable. The leather is also not good quality. Raised these issues with Harvey Norman - gone quiet!!!

Harvey Norman Atherton — A Masterclass in ignoring Australian Consumer Law I’m writing this because I’m fed up. After three "strikes" with this store, I’ve realized their default response to any issue is "Go away, it’s out of warranty," regardless of the Australian Consumer Law (ACL). The Phone Fiasco: On Feb 25, I called about a known OLED… Read more

hardware failure on my $1,649 Samsung Galaxy (just 5 months out of warranty). I was told I’d have to find a repairer at a cost of $500 and they could do nothing because it was out of warranty. I did my research: under Section 54 of the ACL, a premium flagship phone should last longer than 2.5 years and this was a "Major Failure."

The Interaction: I took the phone into the Atherton store on Feb 26 with the documented fault, photos, receipt and contact details and requested they send it to Samsung. The assistant screwed up everything and threw it the bin, saying that mentioning Consumer Law would "upset Samsung." It clearly upsets Harvey Norman.

The "Service": For nine days, my business phone sat in limbo because Harvey Norman: Failed to send Samsung my receipt. Gave Samsung the wrong email address. Gave Samsung the number of the broken phone as the contact point. Harvey Norman then forwarded me an $88 "return fee" from Samsung. When I called Samsung to just pay for a repair, I mentioned how disappointed I was that the screen failed in two and a half years. That’s when the truth came out: the consultant told me ‘there’s nothing we can do because we don’t have the receipt’—the same receipt Harvey Norman later claimed Samsung "lost." Once I finally forced the store to send it, Samsung stepped up within 24 hours and issued a service number for a no-cost repair.

This isn't our first bad run with them.

The Pattern: A Consistent Disregard for the ACL This isn't an isolated incident; it’s a business model. Harvey Norman Atherton has a "Three Strike" history of attempting to void consumer rights the moment a manufacturer's warranty expires:

The Bosch Fridge: Coating failed just out of warranty. Response: "Bad luck." The Smeg Oven: Back panel literally fell off. Response: "Go away." (Interestingly, when I told Smeg directly, they were so embarrassed by the retailer’s conduct they replaced and installed a new oven, despite being 12 months out of warranty). The Samsung Galaxy: A $1,649 flagship with a major hardware failure. Response: Attempted to charge a "return fee" and blocked my access to the manufacturer by "losing" my receipt. The Common Thread: In every instance, the store ignored Section 54 of the ACL, which mandates that goods must be of acceptable quality and durable for a reasonable period—regardless of a 12-month "store warranty."

The Bottom Line: Don't be fooled by the "Product Care" they try to flog you, and don't believe the "gobbledegook" on the bottom of their invoices. They ignore the very laws they are supposed to abide by. I smell a big rat here. Cheers to Samsung for excellent customer service, but as for Harvey Norman Atherton? Three strikes and YOU’RE OUT.

We ordered 14 boxes of tiles from a clearance line in the Bundall tile store only to be supplied with 14 individual tiles 3 weeks later. Despite clarifying that the ticketed price was per sqm when we ordered this was confirmed twice by the manager who told us that the required amount of 12 sqm would need to be increased to 12.6 which was 14 boxes… Read more

we had no issue with this and paid and confirmed the order. They are now refusing to fulfil the order and have refused to confirm their position in writing.stating he would respond to fair trading if he had to . The manager admired to the mistake over the phone but was rude and dismissive, stating we could pay for the extra amount at a reduced cost of $1600 or take a refund. Leaving us with no feature tiles to complete the renovation and a potential 3 week wait to re order a new selection. Not the sort of behaviour I would expect from what I thought was a reputable Australian owned company.

Purchased a Mac from Harvey Norman Wagga Wagga after clearly explaining I needed it to run Lightroom, Photoshop and a Leica microscope. I specifically asked if the recommended model would be suitable and was assured that it was. Within days, the computer became slow and frequently unresponsive, even running Lightroom alone. Opening Safari or any… Read more

additional app causes freezing, making it unusable for normal everyday use.

Harvey Norman has refused a refund, treating this as “change of mind” despite the product not being fit for the stated purpose and being unable to supply a suitable replacement within a reasonable timeframe. I am now forced to escalate the matter through Fair Trading.

Based on my experience, I would not recommend purchasing high-value technical equipment from this store

Bought a Bonnie outdoor table Four slats had significant dints Now I’m told by Moorabbin a decision will be made in three weeks Pretty unacceptable customer service here Inv322609 Show details

I recently purchased both bedding and electrical goods from Harvey Norman Bedding store, making full payment at the time of purchase. While I’m satisfied with the service and quality of the electrical items, I am extremely disappointed with the bedding product and the after-sales support received. The king-size bed I purchased has several defects… Read more

that as I made the purchase based on the catalogue and website details. Unfortunately, the bed has been very noisy and uncomfortable, causing sleepless nights. I reported this issue nearly three weeks ago, but I have not received any proper response from HN after-sales team. After two weeks, I was again asked to provide the same information I had already sent in my initial complaint from different people. This delay and lack of communication are unacceptable.

Harvey Norman Moe I tried to return faulty HP ink cartridge to salesman He was not interested in helping me Told me to phone HP did not offer the phone number Very disappointed with Harvey Norman Moe what has happened to customer service I hope your other stores have more understanding The best he could offer was for me to bring my printer… Read more

to the store He also sold me an out of date yellow cartridge at a reduced price As he was not prepared to open a package as he said he could sell an open packet Thank you Ann Faulkner Newborough

The manager of harvey norman warrnambool is working under the owner [N]. He is very rude. I bought an electronic and wanted to return next day. The manufacturing company can return but he has policy not to return. I spoken to the manager He said the… Read more

owner who sold me the product can sack him if he return it for me. I bought items from this store for over then years. This time is the first I deal with such a person . I advise not to deal with them. Buying from jbhifi or Office work is much much much better. I informed them that this device did not meet my needs. This owner insist he will never return. I called apple and asked other retailers they all accept returns.

Defective leather on our lounge purchased 3/2/2023. Our first complaint was in January 2025. It has continued to deteriorate and now there are 3 different areas of deterioration, 2 in the 3 seater and 1 in the 2 seater. My husband and I live alone… Read more

and have not done anything to cause this issue. Harvey Norman has blamed the supplier saying that “This outside the warranty period as well so supplier won’t look at this at all.” Despite warranty periods companies are held responsible for a manufacturer’s fault. They have never inspected the lounge but have constantly refused over an 18 month period to take responsibility for the condition of the leather.