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Harvey Norman Retail Stores
Electronics, Appliances, Furniture, Bathroom & Tiles (See All)Reviewer Photos & Videos
Worst service and disgusting, just making fools to customers after sales.
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Jody in Bedroom furnishings was very evasive regarding ETA when I was ordering ...I said I needed it asap. It came 3 months later.
- Customer Service
- Incentivised Review No
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- 8 reviews
- 15 likes
Purchase electric heater for $2000, turned up no remote. Rang the store and waited for more then 2 weeks. They didn't bother calling us that the remote control was there so when my wife called up the salesperson was rude and expect to drive more then half an hour to pick it up from their store we decline and said they should mail the remote to us and she got rude with my wife (really).
Anyway this was one of many bad experiences we have had with Harvey Norman. We promise to never shop at Harvey Norman electrical store again.
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Westinghouse 600mm Stainless Steel Multifunction Oven with AirFry DO NOT BUY!
This is a dangerous oven, I have had to replace one on the first go, Electrician had installed it and it wasn't turning on then he advised that it had burnt out. I had taken it back to Harvey Norman who had replaced it, I was originally going to just upgrade to a different model oven but was convinced that the product is fine and so they replaced it for the same model... 3 weeks in and it's blown again. Now Harvey Norman don't want to take responsibility for their DANGEROUS! faulty oven which they sent out an Electrolux technician who claims th...
Read moreat the oven does not fit into a standard 600mm spacing in the cabinetry. I was blown away and so he said this is not covered under warrenty as the oven has broke due to it being crammed into a 600mm space and had started to recommend that a hole should be put in my wall to cater to their ovens. Now they are pointing the blame on my installer (the electrician) and he's confused as he said that it was fixtured into the correct spacing for a standard 600mm oven and conducted the appropriate checks too. So now I am stuck with three parties Harvey Norman, the manufacturer (Electrolux) and my Electrician all pointing fingers at one another and I'm the middle guy who's cash has just been spent on having this dangerous oven installed, the upgraded rewirining required to cater to it's very high amp output! only to have it blow out and nothing being done about it. I am now seeking advice from a third party to get this sorted as I've had enough I have been a long time loyal customer of Harvey Norman, my partner and I will never be shopping there again and we will be warning everyone we know to stay clear from their dodgey practices.- Product Quality
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- 51 reviews
- 44 likes
01 August 2022. Seventy percent of our appliances at home are from Harvey Norman. But lately three of the items we need are not in stock. The management are reluctant to stock them and suggest we go somewhere else. Things that are not in stock....Philips air fryer, Sunbeam steam iron and a Braun cordless razor. With the Good Guys and JB Hi Fi next door you would think they would be more polite and try harder. We also buy our laptops, mobile phones and iPads there. But lately I do not feel like a customer.
- Customer Service
- Incentivised Review No
- 5 reviews
- 2 likes
The wait time is just unexplainable. I have been waiting for a furniture item since last 4 months + . Its keeps getting postponed. I thought its all supply chain issues but it doesnt seems to be affecting brands like kogan , temple and webster, ms amara. I would never ever ever purchase furniture again from harvey norman because i can stand the wait time. Product quality and customer service is not bad but the wait time seems to be unreasonable
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- 15 reviews
- 33 likes
On what was supposed to be a brand new couch delivered, I noticed beneath the couch the zip and covering was broken and torn. This was while the staff were assembling the couch once it got delivered bringing it to my attention - evidently, a pre existing problem. There has been a long wait and extensive correspondence. I am absolutely appalled by the attitude of the Franchisee of the furniture department at Broadmeadows. Unnecessarily hostile, argumentative and speaks to you in a condescending manner providing options after a month of waiting t...
Read morehat will only provide further inconvenience without actually acknowledging your perspective. I was told that if I want to got to VCAT then by all means to go ahead with the utmost arrogance after failing to acknowledge how her proposed options would either mean that I have to take time off work to accomodate the repair or be without a couch until it gets repaired. There was no option provided for a refund and I was essentially told there was no defect simply because it couldn’t be seen as it’s under the couch - regardless of whether it’s under or on top, there was evidently a defect. I was talked down at by this individual reiterating the same options without any form of understanding as to what issues their options presented. Right from the outset of the call, this individual had an attitude including abruptly correcting me as I mispronounced her name which wasn’t clear to begin with when she introduced herself. She asked what the issue was quite abruptly pausing in silence between sentences speaking to me in a patronising manner coupled by telling me how they’ve given options and have a legal right to repair and not refund if they don’t want to. In raising a complaint via the online forum, the same staff member was allocated my complaint only to then call me and continue with her argumentative and condescending manner. She also disconnected the line in my face essentially defeating the purpose of her call to try and resolve matters after rehashing the same nonsense as previously. I advised her that if she’s coming off leave still grouchy, then she should take more leave as I haven’t appreciated her dealings only for her to advise that she will be disconnecting the call on me. If you’re happy to dish out attitudes and arrogance, then be bold enough to take it back especially as you’re supposed to be the professional! Will never buy from them again.- Product Quality
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Manager of tv section yogi is the worst manager I ever spoken I. Castle hill he think is running a calling centre
I wouldn’t recommend anything to buy or deal with this TV section the manager is serving zero and when you ask for something they just he just has attitude of saying hey you want to buy or not thats service but their services zero as
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Waz and Dan delivered and installed my new fridge. They changed the hinge side and had it up and running before they left. Very happy with their service.
- Incentivised Review No
- Return Claim MadeNo
- Store LocationMoore Park Supa Centre
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Took out warranty which was worthless they claimed it was “surer fault” but could not say what it was, took 13 months to inspect. Waste of money, terrible service.
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I took my vacuum back to Harvey Norman Thomastown on 29/05/22 to be repaired as it was still under warranty. Its been 10 weeks and I have not had ONE UPDATE. I called after 6 weeks as I was told 6 weeks when I dropped it off, and the person i spoke to said they have seen them come back in 7 weeks. I called two weeks ago and a gentleman told me he would follow up with Dyson for an ETA but I never heard back. I called again last Wednesday and a gentleman said Natasha was handling this for me and would call back. No call back.
I called again today...
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- 3 reviews
Don’t pay extra for the extended product service warranty. Guaranteed to replace your faulty product with a new equivalent? Hell no. Go into the store with faulty product, “sorry, that department isn’t open today, but a new one and we will send you a refund on Tuesday when they are open”. Two and half weeks later nothing. 3 visits to the store, two phone calls (only one return call), and the answer is we are still processing it. Pretty sure they just want us to go away or they are returning to manufacturer and waiting for their response. Not what their product service document says. I will never buy from them again.
- Incentivised Review No
- Warranty Claim MadeYes
- Store LocationMornington
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- 10 reviews
- 4 likes
Hi. Thanks so.much Kirren for being such a great help.to me in selecting a heater. You were very helpful and will stay with Harvey Norman Balgowlah.
- Customer Service
- Incentivised Review No
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- 3 reviews
- 2 likes
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Customer Service & Returns Policy - Harvey Norman Springvale - Bedding Department
As of last week, I will NEVER enter another Harvey Norman store again.
I first purchased mattresses and pillows from the Springvale Homemaker Centre store about 7 years ago. They were mid- to upper-end products.
Being a loyal customer, about 4 weeks ago, I returned to exactly the same store and spent another $4,000 on a new mattress. In addition to this I purchased a mattress protector for my daughter. As it turned out, she didn't want it and refused to use a product that didn't align with her beliefs on sustainability. So I took the $169 ite...
Read morem back for a refund. Unfortunately, "store policy" is no refunds due to "hygiene". This is an unopened item being returned by a customer who has spent about $10,000 in this one department at this one store over the years. Naturally, I asked to speak with the manager, thinking I would have a rational discussion with a senior person to sort the problem out. But what you need to realise about Harvey Norman is that the business you are buying from is actually a franchise. So the bedding department is it's own business that pays Gerry to use the Harvey Norman brand and his store space. With this in mind, would you believe, the manager turns out to be the other guy working in the bedding department. There is no higher authority to approach or complain to in the store. And forget calling head office in Sydney, they just circle you back to the franchisee, who has the discretion to set his/her own policies. It's a pathetic system that, put simply, disadvantages the customer whilst allowing Harvey Norman head office to wash their hands of problems.- Customer Service
- Incentivised Review No
- Store LocationSpringvale Homemaker Centre Victoria
- 2 reviews
- 2 likes
I recently had a plumber attend my home to replace a broken water heater. I was charged $550 for installation and the guy was there for 50 minutes! When I complained and requested a partial refund, I was met with a brick wall of excuses! There was no refund given and I felt totally ripped off. Will never visit ANY Harvey Norman stores again.
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Questions & Answers
Looking at the Leather KADE Lounge, but as we need it L Shaped to our particular requirements, with Electric Reclyners at each end of the L Shape. We have to specifically order the number of seats we require and according to the Sales Person, who was very helpful, will be paying 'a premium price' Anyone else buy this way? Any advice appreciated. He did say for the price we'd be paying it would be assembled when delivered.
I want to know if harvey norman bedding can dismantle and then set up my electric bed
Do you sell cushion covers for lounges
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