Reviewer Photos & Videos
- Retail Stores - Appliances
- Verified customer
Product sold not as described
I bought a vacuum cleaner from Harvey Norman. On their website it's clearly described what comes in the box (please look at the image attached - I highlighted their offer in red). However, when I picked up my product, some essential parts (Clips with 2 Rubber and 2 Brush Inserts) were not there. I returned the product to the store but I was told by the manager (introduced as [name removed]) and a sales person (introduced himself as [name removed]) that I was wrong because the product comes with 1 clip - 1 rubber and 1 brush insert ONLY. They to...ld me that it didn't matter how the product is described on their website because their store sells it with one clip only. This just doesn't make any sense; and even more, selling products not as described is kind of illegal. On the bright side, I was able to process my refund. However, the 30 minutes wait for the refund paper and the whole "you are wrong" blaming, won't make me buy things from Harvey Norman again. Disrespectful and ignorant customer service.
lounge poor quality
very poor quality leather lounge , would not help with the consumer guarantee regarding going out of shape, this lounge is manufactured in china,Harvey Norman expert said this is fair wear and tear. and that they would not repair or replace.
Excellent customer service
We recently did a bathroom Reno , and purchased all our products from Harvey Norman Penrith. Ryan Ely helped us with our selection , he had a sound knowledge , was very helpful in making our decision with what we bought.
Excellent in customer service ,we were very impressed with him. Thanks Ryan for helping us .
- Retail Stores - Electronics
- Verified customer
Lenova ideaPad S340-OP Computer with Microsoft Office
WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.
MacBook Pro and $549 dearer than Apple themselves
Loading this up for a friend who's pretty disgusted.....
Pretty damned annoyed at Harvey Norman Noosaville from a purchase yesterday.
I purchased an Apple MacBook Pro, a large purchase yes, at $3898 retail. Turns out it is only 8th Gen not 10th Gen processor I was after, and not even confident I actually received the model I thought I had paid for. either., quoted at $3898.00. I haven't opened it yet and nowhere on the box does it mention the processor size. I mentioned I was coming in for a look only and to suss out which model and...
Lenovo Chromebook C340 - Buyer beware
I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.
I had no choice but to buy another one and they said take the issue to the ACCC
What customer service that is!
Beware of them
We visited the Harvey Norman furniture store, Moore Park. Matt, the staff is a cheat and rude.
Each of the staff quotes their own price and this guy Matt quoted the price more than the actual displayed price (which we noticed afterwards). And he is like, this is the best price I can offer, and boasting about himself, and quite intimidating. When we pointed out to him that he has quoted more than the price that's on display, he started arguing and defending. We had planned to buy the furniture set but thanks to him, we decided to buy our furniture from another brand. Avoid Harvey Norman furnitures store. And if by any chance, you visit Moore Park, beware of this Matt guy.
Sitting on the floor for 3 weeks now!
We ordered a lounge 14 weeks ago. Spent $7000 and having spent probably in excess of $50000 over the past 20 years, still waiting, no customer service. Very disappointed and still no idea when our lounge is coming, we sold our old lounge so have been sitting on the floor for 3 weeks, we were told when we ordered 8-10 weeks. If it weren’t for us calling we would not have heard from anyone. Our loyalty to the brand is no more!
Was given the wrong information when ordering bar stools, was originally told 2 weeks, 2 1/2 weeks ago. Just called to check only to be told another month away. If I knew that to start with i wouldn't have ordered them. Lot to said for shopping local.
Plaza lounge suite
Brought a 3.5 seater plaza lounge with chaise suite $4550 and was still under warranty until end August 2020. Very comfortable. After some months I noticed the material on the cushions were wearing, bobbly and brushed looking. I contacted HN early June 2020, heard nothing for a few weeks so phoned them again. I’ve been going back and forward with emails since June only to be told today (after chasing it up yet again) that the supplier said it was not a manufacturing issue and to regularly vacuum my lounge suite as it’s possibly coming from the...carpet or other fabrics. The problem is in the material not picked up from other fabrics. Was also mentioned I could take it to a local upholster.. so is that at my expense? Very abrupt and rude reply. This lounge suite has only me sit on it, I am a very OCD person with cleanliness especially in my home and I can assure you it’s a wear issue with the cushions on the lounge suite. A lounge suite costing this much should not be as mine currently is. I requested a contact number for the supplier and expressed I will take it further. Still awaiting a reply. Absolutely appalled at the poor response time and the current outcome. I have only ever purchased all my household furnishings from Harvey Normal for many many years but never will again unless I receive a positive outcome.
Surface Pro Cover
Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.
Customer service for faulty goods.
Purchased this floor cleaner On the 13th August 2020 from Harvey Norman And had nothing buts problems with the roller coming off all the after about 15min continuous use. Called up Harvey Norman and they suggested going to Karcher service direct. On 2 September 2020 we went to the Karcher Service at Acacia Ridge and informed the person to assist. We showed him the video we took of the issue. The service agent was very defensive, rude and arrogant and refused to take the product in for service. He claimed he had the same product with the same is...sue which is NOT A PROBLEM TO HIM! Despite showing him the video, he refused to accept the product back for service and walked away. We waited for 15 mins and had to leave since there was no one to assist. We then took it to Harvey Norman back for a refund and they said they cannot issue a refund as it has been used. Honestly, how will you know if you have an issue with the product if it has not been used? Very disappointed after spending $530 and not being given the choice of either replacing it or offering a refund for a faulty floor cleaner. I would have got better customer service with another retailer.
Debbie from the Darwin Store was an awesome sales person. Debbie is so helpful and made our purchase so easy.
There was so much choice and good priced products and we are really happy with our new lounge. If you want a good sales person who knows her items then ask for Debbie at the Darwin Store.
- Retail Stores - Appliances
- Verified customer
Customer service is very poor
The online cashback promotion does not pay out. I contacted the sales person and he was not helpful. I spent 3 days working on it and will not use Harvey Norman again
Exceptional customer service
I called the Taylors Lakes store and spoke to Josh. I wanted to purchase a tv due to a poor experience with JB Hi Fi. My current tv was broken and JB won’t replace or refund until stage 4 is over. Josh was amazing, the purchase made, advice given and my questions answered and this time I got the tv I wanted. I organised click and collect for the next day. The whole process was simple. Thanks Josh and Harvey Norman
Terrible customer service
Very poor customer service and poor attention to deal with billing...... Made me and my partner to took leave from our job to fix the irresponsible service...Very stressful and unsatisfied
Worst experience ever !
Ordered living room set. We were told it would take 6-8weeks we are on the 11th week we call constantly with no direct answer. We were told now on the 11th week each department has its own rules so we had to talk to the head of each department one for furniture one for a dryer. We called the manager said we would get a call back we still did not. Rude staff. We FINALLY got the dryer. we paid for a more expensive one they sent the wrong one and refused to exchange it when it was their fault or give money back. Said a manager would contact us th...ey never did. We are now on our 12th week still waiting for our living room. We own a business and we do understand that there are some delays now due to COVID but atleast let your customers know and follow up. It’s unacceptable for us to call and call with no answer and the answer that was given to us yesterday was “we are not sure where your order is”. Worst customer service. Worst management. If u want furniture in your home don’t bother working with them because they will be delivered by the time u have grandchildren
Will not harvey norman
Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00
Good service after purchase
I had a few problems with the purchase and was worried it wouldn’t be fixed but the process was very efficient and quick for a replacement. Definitely made things easier.
Lovely Carpentry - New Flooring
I purchased new carpet from HN Penrith. Quentin was wonderful to deal with. I had no idea to which carpet would be best for me. Quentin provided me with 3 choices of carpet that suited the style of my home, which complimented the homes decor and with a lovely soft thick carpet suitable for dogs and a family.
Shaun, the carpet layer did a wonderful job flooring my whole home. All the joins and edging are immaculate. Shaun felt safe and comfortable to have inside whilst I am working from home
Questions & Answers
Hi, I ordered a new “ Beatrice” bed 3 weeks ago, but have just lost my job due to Corona virus. The bed was $1999 and I paid a $400 deposit, can I cancel the order? And will I get any money back?
Hi I placed an order for a suite just a week ago but no longer need it I paid 500 deposit what happens now?
Can you return a lounge suite if it is to big
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