Took Money and STILL doesn't work!
At this point the Hayu is so terrible that it doesn't matter how much I want to watch their shows! They should be disgusted in themselves. Its a SCAM! They took my money and the application is saying I haven't updated my details and won't play anything! Waste of time, waste of money and now I have to call my bank to cancel. There is ZERO way to get support from the company also! I wish I could give them -5 stars!
Worst streaming service
Had hayu for over 2+ years and never experienced as many issues as any other service.
It always lags or the sound and picture will stop matching up.
Chrome casting will always cause an issue or make the episode stop.
It never really remembers where you took off from even though it appears to.
Always has ‘system error’ and is temporarily unavailable.
Only use it because I have no where else to watch KUWTK and the real housewives franchises.
Have not been able to log on. Support is pretty much zilch
Buyer beware. I was excited to try this app for the trial 1month and then potentially continue. I haven't been able to log on AT ALL. I tried contacting them via FB msg, they did respond but have not fixed the problem or given me a solution. I have been charged twice for the last 3 months. They refuse to refund. Thinking seriously of contacting the Office of Fair Trading to get these wrongs righted. I have seen from other comments that this is a common problem. NOT HAPPY AT ALL. Do not sign up for this.
1. Website does not work. Ever.
2. The design of the website (2019) own-ward, is beyond terrible. The user can ever read full bios.
3. The system freezes all the time.
4. I am now no longer able to log into my account, although I still am being charged. (plz help, no idea how to solve this one..)
5. Their help centre is terribly structured, and the message page wouldn't load.
This product really is disgraceful. This is why massive media companies are struggling to survive. I can't wait to watch traditional media cease to exist.
Has potential - good content, TERRIBLE application
I like Hayu for it's content, but I am pulling my hair out trying to access any of it! Glitchy as hell:
- SO many issues on Chrome
- I used Safari in lieu of Chrome, got 13 minutes into a show and then for no reason, it brings it back to the start... I can't even bring the video back to where I was at!!!!
- I then go to the app, it works better there BUT doesn't respond immediately to adding shows to my list.
I have previously subscribed and cancelled Hayu when they didn't have "categories" as a feature, and their customer service absolutely ...sucked when I gave them friendly feedback about what would make the customer experience better. I've given them a second chance right now because they at least have a "true crime" category so I can find shows better, but honestly....it's like playback got worse! I know it's cheap, but heres the thing. I'd rather pay even $10 a month if the extra money helped Hayu get their tech upgraded!! It has potential! I want to like it, they're just making that real hard for me right now.
- Verified customer
No support or useful replies from staff
No support or help service
1 crashes and can open account
2 wont let you watch on tv
3 can’t view downloads after downloading
Continual issues, will update again when the next issue arises.
They should refund or give payments in lieu
This app has marvellous content but the operating system is horrendous. The worst I’ve ever seen and the ppl who run it know this but won’t for some reason make Changes to fix it. I now have even more issues since the app have given the option to either download or view on line. On line always “encounters an error” and downing loading takes forever. They don’t get eps regularity either. I wish someone would take it from the current company and fix up all the glitches or HR get rid of their current IT staff and get ppl who can actually fix a horrendous system.
Dont waste your money
The website NEVER loads. Chrome nor safari don't load hayu and the response was to try in a secret window and to clear my history. Multiple months of service support like that and not being able to use the service I pay for. Cant even log in to cancel my subscription. A quick google shows MANY people have the same issues.
Great shows - terrible app
I have had nothing but issues with app. If I pause it and the screen goes black, the episode I'm watching restarts. Last night logged me out and I could not get back into the app whatsoever, kept coming up with error. There is no technical support, nor is the response for support done in a timely manner. Blame is shifted that it's something wrong with your device. However last night I tried on my phone, iPad and tv through Fetch TV - all platforms that it has worked on previously. Issues happen, however in this day and age, you should be able to pay for a service and have the support there for the service you are paying for. Step up your game Hayu!
ps. my two stars are only for the shows.
The service is full of technical glitches on the app and website, the download episodes do not work and episodes constantly freeze and quit and then resume from the beginning. Customer service was also poor in helping me resolve a billing issue where 2 accounts were incorrectly created when I first set up the account and one was never used.
This service seems very poor. Signed up with a "free trial" and instantly had card payment issues. I tried multiple times but payment gateway was not working. The process is really slow and buggy from my experience, you'll click on pages and the page looks like it is loading but it does nothing. Far from the standard of Netflix and Stan, you can tell from the sign up process that that the service is bad. Can't belive this is a Universal product?
Update: I have attempted 3 times for my personal details to be deleted off the hayu system. I have ...received 3 ineligible emails from "customer service" during these attempts and have been requested that I provide a laundry list of personal information to hayu via email, including my credit card details. Australians have a legal right to privacy and hayu does respect this right. From what I have witnessed there has been a breach of privacy and competition laws. Extremely poor business practices.
TERRIBLE TERRIBLE TERRIBLE
Have repeatedly tried and failed to watch any tv show consistently. The website is incredibly buggy. The videos stop playing at certain points and fail to load. Some episodes are mixed up with others so you think you're watching say, episode 10, but it's playing episode 8 of a different season. I've never come across such a technically erroneous streaming service before. Ever. There is also no feedback or complaints service so you're just abandoned by Hayu to swallow their garbage.
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Questions & Answers
How do i get my hayu to play the next episode without me having to manually play it?
Why can i not reset my password?
I have been paying for this app and am unable to use it because i can log on to do anything.
If i want to email you guys i have to log in.... way to go.
I used to love thos service / app but now as everything is changing and im not happy at all.
I have had an enail sent to my account 50 times to reset my password and it hasnt showed up.... there is no number to call so looms like i have to keep paying untill i go into the bank and block hayu for good!!+
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