- Verified customer
Don’t waste your money
I can’t list all of the problems here but this week nobody can play EPISODES of anything... the one thing you pay them to do. Check out the Hayuhelps replies on twitter - you’ll see all the problems there and realise it happens to everyone. The copy and paste you ‘solutions’ that don’t work and give no explanation. Their site has been buggy ever since they put it up.
The worse APP and false advertising re the first month free
I joined this subscription App to watch one series only, Below Deck, on the 15th Sep. The deal was advertised as FIRST MONTH FREE and even though it mentioned it would not be charging my card till the end of the month, so I entered my card details. On the 16th - I received an email from Google Play is a receipt for the monthly subscription in which they charged my card, not one month later as advertised.
I was able to watch the series via Hayu for the first two days - 15th to 17th and then for no reason it would not allow me to pay the episodes...
several years of subscription_Bad
I currently have to use an alternative browser to even load the new Hayu homepage - my google chrome a/c will not deal. I don't care this is third time in 3 years I have had massive and prolonged access issue. Customer service is non-existent FOREVER and eventually chime in with' it is your problem attitude'!!!
Yes, recent experience they suggested(after very threatening emails) a change of browser. No solution for why or how I can continue to use my default browser. Pain in the a! The new website may look different on another browser but where...
- Verified customer
My account said “unsubscribed” even though I payed it for the next 2 months. 48 hours and NO customer service later, it let me log in... Only to find that the videos won’t even open. It just says “now playing”. Also, there is nowhere to check where it could be playing because they’ve removed the streaming button. No logging in, no customer help, no videos? What am I paying for? I wanted an answer a week ago, now I just want a REFUND!
If only you could give 0 stars...
Absolutely shocking service. Tv show after tv show having a playback error, and not ever being able to watch those shows.
There seems to have been an upgrade over the last week, and the streaming has been the worst it’s ever been.
It’s also not a user friendly layout.
Don’t waste your money
the video does not play despite refreshing like a million times
the video does not play despite refreshing like a million times. I only got it to wat KUWK but it literally does not allow me to press the video open and i dont know what other sites offer this show in Australia cause if they do im switching
Worst Streaming Experience
How they are still in business shocks me. Absolutely terrible technology that doesn't even work most of the time, and even worse customer service. I would in every way say this service is a money-making scam.
I received an email telling me that an unknown device from another country has logged into my account, clearly someone hacked into my account.
The email I recieved said to
1. View the devices on my account - but there isn't any option to do that.
2. Look at a help article on how to deactive a device - This article doesn't exist
Every...time I click on the hayu 'staying safe with hayu' support I just get an error message. I changed my password like recommended in the email, but when I changed the password on the phone app it didn't change on the computer site and I could still access it using my old password, same applies for the pin.
Did a 1 month free trial with Hayu, thought I had unsubscribed as I could no longer get into my account but then they charged me $6.99 even though I had not watched anything since way before my free trial ended. They are scammers and their lack of help is unacceptable. Will not recommend their service to anyone.
Too hard to get support when you require help
Hopeless at solving issues, locked out of my account and trying to get a temporary password to get back in is like pulling teeth! So hard to get a hold of no email address or phone number on their website, have to log in to send them a message which can’t be done if you are locked out! Useless customer support. Twitter says 24/7 support but that is proving to be incorrect. I don’t trust companies that don’t have a simple way to get in touch when you require help.
Glitchy - Hope you’re not in a rush to watch your show..
The idea of Hayu is great. The price is good. However, the app on Apple TV is shocking... Why do you have to log in every single time you open it? It’s also so glitchy, no easy way just to pick up where you left off from your last viewing, also shows won’t load a lot of the time and you get logged out. Sometimes I have to keeping going out of the app and back into it just to get the shows to work. It’s nothing at all like Netflix/Stan which are high quality apps! Once I finally get through the series I’m watching, I will not be renewing my subscription. Unlike Netflix/Stan which I’ve had for years.
I really enjoy some of the shows offered on Hayu. I also have other paid subscription services. Hayu however, is woeful. From the outset, the website interface is seriously wanting. It is poorly designed and executed, it is also the least intuitive service I've used. Highlighters and TV guide put this website to shame.
That in itself is really annoying. However I may have overlooked it if the picture quality was phenomenal, or even acceptable. It's not. It's as if the whole thing I wanted to watch was bootlegged with a handheld camera by a kid with a strict bedtime curfew trying to catch a glimpse of some TV. Not good. No stars.
Bad User interface and slow release dates
The maker of this clearly don't spend any time using the app. The interface is terribly slow, basic and not user friendly.
if you don't know exactly the show you want to search for - its super tough to just browse all they have.
frequently will skip your episode (halfway watched) back to the start so i have to scroll through to see where i was up to. It's hard to spend any longer on the platform than i absolutely need - not what you want from an entertainment platform.
- ‹ Prev
- Next ›
Questions & Answers
How do i get my hayu to play the next episode without me having to manually play it?
Why can i not reset my password?
I have been paying for this app and am unable to use it because i can log on to do anything.
If i want to email you guys i have to log in.... way to go.
I used to love thos service / app but now as everything is changing and im not happy at all.
I have had an enail sent to my account 50 times to reset my password and it hasnt showed up.... there is no number to call so looms like i have to keep paying untill i go into the bank and block hayu for good!!+
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.