HP OfficeJet Pro 9010

I have been very happy with this printer. However, the output paper tray is broken and I cannot find a replacement part anywhere on the web. The HP support site is hard to use, because it requires the entry of serial numbers and part descriptions which are hard to find or rather, when you find it, you can't be sure that you have the right bits in the right format. Trying to use their robot assistant is a waste of your valuable time.

I truly believe that this part is not available. It is delicate and in a vulnerable position and easy to knock ...

Print quality is okay for basic printing of colour and black and white documents. The paper tray feels light and cheaply made as it doesn't hold the paper in well. This printer came with spare print cartridges, when one of the replacement cartridges did not work I reported it to HP, as HP couldn't get a replacement to me in reasonable time, I had to go out and buy another ink cartridge. A week and two phone calls later and I am still waiting on them to approve reimbursement. Very poor customer service.

Set up our new HP OfficeJet Pro 9010. After printing approx. 25 B&W pages, the printer messages that we need to replace the cartridges. ALL the cartridges were empty. Replacement cartridges are almost as much as the printer...Seriously!!! Consider all the problems with maintenance, head cleaning, clogged heads etc... HP have made it so that replacing the printer is almost cheaper than replacing the ink cartridges. What a JOKE!!!

Set it up and it won't recognize the ink that came with it in the box. The printer keeps ejecting the ink cartridges and then saying they are missing. Terrible

I went through Choice magazine looking for a descent printer. Most of Choice's selections had bad reviews so I opted for the top rated HP as that's what I was replacing. My old HP printer worked fine from my router but the new printer can't see it. The HP tech help suggested I speak to the router support! How can HP go backwards with newer models? Looks like I'll have to leave my new printer in the middle of my bedroom floor if I'm ever going to use it.
Skip this printer and save yourself the $$$.

HP gives you a "free" six-month enrollment in their Instant Ink program when you buy this. They tell you that the printer cartridges will be free in the future. THIS IS PURPOSELY MISLEADING. Yes, they sendyou the cartridges for free, but after the six-month trial period, they charge you for every page you print!!! This is typical of HP.

We tried to connect wirelessly. No way it was going to happen. Tried with USB! Worked! Then it didn't. Then it did. Then it DIDN"T. It would see the printer. Then it wouldn't. Then it would see the printer with a wire a few times. Then not. Remove printer and reinstall. A few times doing that as well. Oh, the joy of a HP product. It makes you wonder could they stuff it up anymore. These people should go into politics with these skillsets.

After 6 months of minimal printing only using black ink. The printer flagged empty ink on c and I was unable to bypass low ink fault and print in black. I removed c to check if the reader chip was dirty. It wasnt. I replaced c with a new ink. Then y was flagged as low. Same thing again, I replaced. Now m is reading empty.............. Scammed

The worst printer I have EVER had. So difficult to use the simplest functions eg scan. The older versions had a fabulous program which did everything really well. I can not believe that HP has produced such a terrible product. Can hardly wait to throw it out the window!

This printer on it's own carries out the functions, but it does not connect reliably to the computer wirelessly. It keeps dropping out, despite the software saying it is online and ready. I can send print jobs to the printer from my phone on the other side of the house, but the computer that is 1 foot away from it continually has issues. It is so unreliable, and only works occasionally.
I am so incredibly frustrated and have never had any issues with an airprinter before, this continually lets me down.... Invest your money elsewhere to get something reliable.

Print quality is good on standard paper and duplexing is nice but it's abysmally slow - about 2 pages/minute. And, I was expecting to be able to use PCL, unfortunately, I didn't realise HP had developed a new proprietary PCL that's incompatible with normal tooling.

The document scanner does a reasonable job, as long as you don't mind it being unable to feed straight.

Sadly disappointed :/ Opted out of HP’s instant ink plan since I don’t use color ink much. Oddly I’ve had to replace ALL ink cartridges 3 times & my printer/device settings are set for BLACK ONLY? Where’s the color ink going? Printer seems to be designed to flag low on all ink colors to force you to purchase unnecessary ink, giving the feel of a scam?

This printer prints well, when it prints. If you allow one of the color cartridges to run out, you are DONE. It will not allow me to print in black. So until I can get a new yellow cartridge, I CANNOT PRINT AT ALL. I would never buy this printer again. It feels like a scam, and it put me out of business until I can get another color print cartridge. Outrageous!

Spent over $400 for this printer with 2 years free ink. After six months could no longer scan from the feeder. Contacted support under warranty and was told it was a laptop issue (I have an HP laptop). Had my last printer for 5 years without issue using the same laptop.
HP refused to fix it unless I paid a $35 one time fee plus a $14.95 per month plus tax service contract for the laptop.
It took 2.5 hours to fix.
I also have independent contractors at my office who bring their own laptops--they are also having issues.,
HP told me I could by a f...

Good quality wireless multi function ink jet printer
Pro- fast print , reasonably good quality colour (not photo quality) , also like the double sided printing !
Pro- wireless easy to set up (with laptop and also mobile- android)
Pro- cost of ink is about $50 which is a lot less than other models so hopefully in the long run this machine will pay itself back
pro- touch screen to set up

con- big size and heavy

Note-1: the ink cartridges are a bit tricky to put in against the spring... I was afraid to break it but it clicked at the last minu...