IT Luggage Questions & Answers
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Where can I buy a new wheel for our, it case ZJ-27B which we purchased 1 month ago, used once but can,t find receipt for.
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Not to Australia my friend.
I would like to buy replacement wheels for my it luggage. Where can I do this online please?
They have gone out of business and you cannot get replacement wheels. My wheels went 5 years ago and I researched it then.
IT Luggage are still in operation, see external link
Hi is it possible to replace wheels without having to cut the lining as there is no zips in my IT case, can you force the wheels out from the socket !!!
Do you supply new sets of wheels as one has lost its rubber cover.
Do you supply spare wheel sets, as one wheel has lost its rubber cover?
They have gone out of business. I had the same problem which makes their warranty a joke.
Are the wheels universal to replace?
I have 2 different size IT luggage and 1 wheel set is missing off each luggage, is there a way to replace the wheels? I really enjoy my luggage and will look around for the receipt but not sure if I will find it soon. Can the wheels be replaced? If so we're can I order them from? Please advise Thank you LaMonica
Hello. We have a 28” IT luggage. On a recent flight, one wheel disappeared. Inside the wheel case the number is ZJ-27B. Also, has the number 2 inside. I tried ordering replacement from Amazon but I couldn’t find the wheel for that part. Can you help us? Thank you.
Steve Roy
Thank you.
Hi Steve, good luck getting replacement parts. Both handles broke aoff our medium sized suitcase... When it happened a year ago I tried to get intouch with IT luggage only to find out that they no longer existed and we had no way of getting the case repaired. We also have a large IT case but now afraid to use it, so I use it to store grandies soft toys.
I wish you luck
How do I replace a wheel with out ripping the lining
Hi You can only replace the wheels if your lining has zips. Ours had and it was just a few screws. I suggest maybe you put some cuts in the lining if you don’t have zips then replace the wheels and then sew up the cuts :)
I bought an IT suitcase in Australia and now one wheel is broken. Where can i get it replaced in AU or buy spare a wheel online?
Can we get the handle assembly of our IT luggage (Purchased in Hull UK) repaired in New Zealand?
Hello , one of my wheels has broken from my perfectly good IT luggage suitcase , the super light nylon black case with large handle across the top. The original shop I bought this case is no longer in our area (strand bags ) and have tried every where to get a new wheel as the case is still in perfect conditions. The attachment to the case is with 3 screws into bottom of case , can you please help me to solve this problem please
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Ii luggage
Hi I have an IT luggage suitcase MEGALite Bold Style No.12-1707-08 and one of the dual wheels has broken. I have the hang tag with the warranty but because it was a gift from my children, they cannot find the original receipt. Is it possible to get a replacement wheel set. Also, if this is possible, how do I remove the broken one as it appears to be permanently attached to the suitcase. Would love to hear from someone from IT luggage. I am in Brisbane Australia.
You should email IT luggage directly. ITL CONTACT <itl_contact@itluggage.co.uk>
Hi again, I have seen that it luggage is no longer sold in Australia but if someone who works for it luggage could contact me that would be great.
The back wheel of my suit case has come off and I was wondering if you sell a replacement set of wheels? The suitcase itself is in very good condition and I don't really want to replace it if only I can find a replacement wheels. The suitcase is of soft/fabric material
How do I purchase replacement wheels for my itsuitcase
If your suitcase is under warranty you can get them for free from IT luggage.
How do you unlock suit case when you have forgotten combination?
Where can I purchase IT luggage in Australia? I want to replace my soft case black carry on after 12 years. Thank you for any suggestions and links.
Not sure you still can, company doesn't appear to operate here. I tried to place a claim over a year ago and got nowhere.
I really like this product! Where can I get this from?
Hello; I love my IT suitcase. However, I probably should have thought twice about the color. It is a soft-side piece in a beige/sand color. The outside has become quite dirty. Any guidance regarding how I may clean the outside fabric?
Hello. A number of years ago I purchased your cloth design luggage. Which I love and I have received many compliments. I just returned from vacation and my one piece of luggage has a stain on the white and blue cloth. I do not want to damage this further, what would you suggest for cleaning.
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