Terrible quality stream
On an android tv, I'm getting 640x360 resolution when Netflix and YouTube stream 1080p or higher without problems. On Kayo, the picture is very blurry. I'm not getting any buffering or freezing problems, just a very poor picture that ruins the experience.
It's a shame, the interface is quite well designed and the price point would be reasonable if it worked properly. Sadly, it's saying my bitrate is only between 600 and 1755kbps, which is strange, and not in line with the internet speed tests I've run at all. Obviously, I won't be proceeding be...
KAYO & Chromecast Ultra
I have recently joined Kayo and watching the service through Chromecast Ultra which is suggested on the Kayo site as one of the streaming devices to use. Unfortunately I have quickly discovered heavy buffering when watching Bathurst today which has also happened with some of the RWC. Restart and re-connect has been my day and towards the last 20 laps of Bathurst it stutters every 10-15 seconds. I have the NBN getting 85-90meg, the Chromecast is LAN connected. I have several other streaming services which never suffer any stuttering of buffering. Fix your issues KAYO as this service is terrible at optimal times. The image shows the buffering symbol which my screen has had on it for most of the day.
Could not be happier with Kayo - fantastic!
After reading some of the reviews i was hesitant to sign up - however with free trial this was risk free.
I have had no performance issues whatsoever - while watching on PC or Smart Phone & cast to TV (chromecast). (I do have reliable;e NBN)
Range of sports is excellent;
Love all the stream control features - including choice of FROM LIVE or START, pause, fast forward / replay 15 second intervals.
The best streaming product I have used!
From - extremely happy customer.!
- Verified customer
Do not join! today is Oct 13. Subscription was cancelled in September, once the AFL season had ended. A message stated that subscription would end on 09 Oct. $25 was withdrawn from my account on Oct 10. I checked my Kayo account and lo and behold, my subscription hadn't been cancelled. So I cancelled again and there was no change to the account and it was stated on the account, next payment would be in November. I cancelled again. Still no change. I contacted Kayo and after a couple of emails one Support Crew Member wrote that $25 would be refu...nded as it shouldn't have been withdrawn, as he could see that I had completed survey feedback. Next the Supervisor then emails, stating I can close the account in Nov after the billing period. I have written 'No', I want the refund not another month's subscription. The second picture shows the message I received yesterday. When I cancelled in September, I got the same message, but it stated my subscription would end on Oct 9. Very dishonest and would never resubscribe nor recommend this undeserving company. No value for money. The live stream kept freezing and the website is not easy to use. Read the following Reviews: 'Account ReActivated by Kayo and keep charging again' and 'Charged me in spite of a cancelled subscription' . They have the same issue.
Kayo No Go
Kayo is a Terrible product. Been trying to watch v8 Supercars and it glitchs and stops / freezes every ten min or so. Its 100% the app, I have 100mbs very fast internet and my Xbox one S is top of the line. Hope Netflixs or Stan gets sport in the future so I can stop wasting my time with poor services like Kayo, if I could rate a quarter star I would and even then Im not sure they deserve that
Constant stutters and buffering with outright freezing
Got the trial to watch Bathurst 1000, Ive lost about an hour of watching from it constantly stuttering and buffering with a few times of hard freezing. Had to restart device and cold start Kayo to get stream moving again. Just a straight up poorly optimised streaming service.
Planning on ditching the trial once the race is done, so I'll update if I end up having the same issue getting it canceled as everyone else.
The worst streaming service I've ever come across.
I only signed up to Kayo for motorsport. This is what I pay $25/month for. Would you pay for a service like this to watch your favourite sport? Why?
Update: I had to go out and buy a new casting device and now it seems to work fine. Would still go over to another service if one was available. Unfortunately they have a monopoly on the sporting market so we're stuck with them. Wonder how they ended up being the only sport broadcaster in the country. Would be interested to see what an investigation would uncover.
complete reap off
never have I been able to watch the sport I needed to at the time, they wouldn't even inform you before taking your money, the money part is more important to them than the service. I cancelled this service on the date the trial ended, but they already taken my money and wouldn't provide a refund, because they know no one will voluntarily subscribe for this terrible service with their own money.
overall terrible service. also terrible support system, it will cost you the amount of time to look for a life partner, to get to finally contact someone from somewhere you don't even know of and finally still tell you trash. no number to contact.
I trialled this service for two weeks and cancelled the service on the day the trial concluded. I then found I had been billed for the next month. I 'chatted' with a rep using email and was told I would not receive a refund despite cancelling the service on the day the trial concluded. I received no email notification or another warning that I would be billed for the next month if I did not cancel my subscription. This company is simply about gouging prospective customers. I would not recommend Kayo.
Signed up and began watching England Game to non stop buffering 80 minutes in 160 mins
Non stop buffering, stream never stabilised. On NBN with 50 Mbps, and other streaming services work flawlessly. It looks like they cannot cope with the volume. Definitely Optus like.
Lets hope this improves else Rugby world cup is going to be aweful.
Lots of sports you don’t want, too many problems to watch what you do want to
Kayo streaming is terrible. The app is glitchy, but he worst thing is the constant freezing and dropouts. Live or delayed they just don’t have the ability or tech to handle streaming. Not worth spending money on, even for free it is too frustrating to watch.
Rugby World Cup tryout
Ok signed up and immediately there are issues streaming live HD on laptop, constant buffering. Downgraded to 720 p and fixed it. It’s fine on iPhone XR in full HD. I’m on 50mps FTTC NBN. Reminds me of Optus FIFA debacle already. Let’s see what happens when the platform is hit hard for All Blacks games.
Krap!! They would not refund my money when I realised they stole $25 from my bank account. No contact number. Dodgy
Terrible customer service, very cunning and rude ethics and I’m angry. Keep!! They would not refund my money when I realised they stole $25 from my bank account. No contact number. Dodgy
- Verified customer
Totally Fraud Ripoff do not try !!
Try their subscription for 1 month you will know why, they claim to rip you off for 5 years even if you cancel your subscription. I have been charged for many months without my concern. over $1200 dollars. They operate as a hidden network so its harder to find their office online. They basically steal you credit card info and charge you anytime they want. when u contact them they show you some crap policy.
Trick teens into signing up
My teen son was tricked into signing up for a monthly subscription unaware it was a monthly direct debit with the company. He thought he was purchasing app use and that Apple ‘cancel subscription’ was how to delete it. Apple are fantastic with refunding monies to parents who are unaware their card has been used and illegitimate signups by minors. But not KAYO SPORTS. $250 later, no activity on the account for 6 months - but they just keep on taking. Single mum, working 3 jobs, have explained the situation to KAYO Sports but they are arrogant an...d greedy. And their title is ‘Your Kayo Support Crew’. No support whatsoever. Disgraceful. Needing to suck kids In to find their business. Apparently they can’t call. Digital only. Hiding behind the keyboard.
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Questions & Answers
I get no sound when casting to 3gen. Tried force shutdown, install reinstall. Checked volumes, disconnect reconnect Chromecast. Video castes but sound only works when watching on phone. Sound ok when casting from others e.g. Netflix etc.
I am so so so so glad I read these reviews.
Sounds like I dodged a hand grenade.
The reviews of Kayo are not good with lots of user issues an dissatisfaction.
Are these issues only experienced whilst streaming a live sports event or are the same issues experienced with recordings on demand?
Is it possible to record “on demand” events so that I can watch them without the buffering issues reported in the review comments?
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