Never again, piece of garbage service! So hard to operate, can't record or pause. Glitches and drops out all the time. And when you don't cancel in time they slug you with a $45.99 charge for one month, and you will not get it back. Where's your helmet? (Ned Kelly) Thieves Owned by Foxtel.
As a returning Kayo user I took a cheap 1 month offer and cancelled it within a week. It has got worse than even before I ditched it 18 months ago. Extremely slow to load, looses feed often, rewind and fast-forward is a painful experience and to top it of the amount of ads are ridiculous for a service you pay for. Foxtel is pretty ordinary but… Read more
for not much more money you can get Foxtel sport and a lot of other channels. Will not be back to Kayo in it's current iteration I suspect that is there plan to get people back to Foxtel as Kayo is just rubbish.
Update of kayo ... By Hubbl a few weeks ago has resulted in lagging slow Mo image on my Lenovo tablet. Nothing wrong with tablet or internet with other streaming services working fine. Can no longer watch sports which is why I subscribed. Unless site is fixed in a week will unsubscribe and go to fox? Don't recommend kayo ATM, look elsewhere for sport streaming.
Reviews with attachments
The quality particularly on replays is not worth watching, completely pixelled out. This is on NBN and at 500mps and 50upload
Without a doubt the worst streaming service that I have ever encountered. Constantly freezing and dropping out. Just because I’m only paying for a basic service doesn’t mean I should have to put up with this crappie experience. Shame on you Kayo.
Rating: -10/10 (yes, that's a negative 10) – Kayo - The Sports Streaming Service That's a Total Knockout (of your sanity) I've seen better-designed websites on a fridge, and I've experienced less lag on a 56k modem. Kayo, the sports streaming service that promises to deliver all the action, but instead delivers a masterclass in frustration. Imagine paying top dollar for a service that… Read more
freezes more often than a cryogenics lab. You'll be lucky if you get to watch an entire match without the screen turning into a still image, taunting you with its unresponsiveness. It's like they took all the excitement of live sports and replaced it with the thrill of watching paint dry.
And don't even get me started on the buffering wheel of doom. It's like they're trying to hypnotize you into submission, "You will wait, you will wait, you will wait..." No, Kayo, I won't wait! I'll go watch the game at my mate's place, at least his TV doesn't think it's a Commodore 64.
But hey, who needs a smooth streaming experience when you can pay top dollar for the privilege of shouting at your screen in frustration? It's like they're charging us per grey hair.
To the developers at Kayo, I say: get your act together, or get out of the game. We're not paying for a service that's more unreliable than a weather forecast.
In conclusion, Kayo is the sports streaming equivalent of a participation trophy - it shows up, but that's about it. Sort it out, Kayo, or we'll be forced to find our sports fix elsewhere.
P.S. If anyone from Kayo is reading this, please, for the love of all things good, optimize your service. My blood pressure (and my sanity) depend on it.
TERRIBLE service, No care – I don’t want to give you any stars but I have to. The streaming service is TERRIBLE! I can’t type what I really want to say in fear of censorship. The worse thing is, it seems the company / provider doesn’t care. Look at all the negative reviews. Again, your service is terrible. Before you say it’s my home internet. I call nonsense. I can watch Stan, Fox, YouTube and there’s no problem. Show details
Waste of time and money kayo constantly buffers watching nel – Unwatchable completely constant buffering and we have super fast internet. Sent email wanting refund received one back wanting video and speed test. Returned email with everything requested have not received any communication back at all. I am contacting communication ombudsman strength in numbers everyone needs to contact them it is an absolute… Read more
joke and scam. There is no customer service none waste of 35 bucks. It’s only 35 dollars not the point though do not get kayo it does not work.
Scum bags, way over priced. They never make it easy to subscribe using coupons or vouchers and make it had to cancel....
Kayo app's behaviour when pausing live sport is completely unacceptable. Instead of freezing the current frame like every other competent streaming platform, their app cuts to a black screen. This makes it impossible to see the game, players, or any on-field context while paused — which defeats the entire purpose of pausing live sport. This is… Read more
not a minor inconvenience. It is a fundamental failure in basic functionality.
How has this made it through development and into a paid product? Do their teams actually use the app the way customers do? Sports fans pause to analyse plays, check players, or simply step away briefly without losing visual context. Your current design ignores all of that.
To make matters worse, this comes while prices continue to increase, yet the app quality remains substandard compared to every other major streaming service.
Fix this. At a minimum:
- Pausing should retain the live frame on screen - The black screen behaviour should be removed entirely - Provide a timeline for when this will be corrected
Right now, the product does not meet basic expectations for a premium service.
Cuts out every 10 minutes. Absolutely terrible service, a joke.
If I could leave a 0 star for customer service I would. After going on their website and thinking I was signing up on the offer of $1 for 1 month for a premium subscription, I was advised that I signed up for a 7 day free trial and was charged $45.99 a week later. After emails and screenshots of what I thought I signed up to, went back and forth,… Read more
the only response I got was to cancel my subscription. (I only wanted my extra 3 weeks free that was on offer). I am a pensioner and not internet savy so thought I was doing the right thing when I was on their website page with this offer. I contacted them straight away on the day they charged me with my explanation, hoping they would understand. Boy was I wrong, no understanding, compassion or empathy what so ever. I can only assume that I was speaking with AI as the customer service people had no understanding or intention of solving this misunderstanding at all. So thank you Kayo for your heartfelt customer service… NOT!
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Watching on the computer it’s fully pixilated and I can’t see anything. On mobile phone it works perfectly. was only purchased for this reason and the first time I use it it doesn’t work. 0/5.
It is a scam. They charge you more by misleading and than you have no one to talk to. Please stay away from these scammers
No spoilers has spoilers! Terrible service if you’re watching a replay. If you leave and return it always starts from the start no matter where you got up to. If you try and fast forward it often comes up with an error and jumps back to the start. This happens on all my TV apps. What’s worse, Went to watch a basketball game in replay have it… Read more
set to no spoilers but the banner that you select to watch the game has the final-score at the top see picture.
I only have a sign up for honeymoon and discounted deals and cancel as soon as my sporting season is over would gladly find a dodgy way to watch the sports or pay for another way anything but stream motion and Kayo.
Latest follow-ups
Absolutely awful streaming, I've paid for March and then it'll be goodbye forever. Kayo we're quite good last year but this year there are numerous streaming interruptions. Woeful. Fix it now or catch you later.
Follow-up · It's much better now, rarely interrupted and very clear picture. Thank you
Follow-up · Good, clear, value for money. The initial issues have been resolved, we're loving kayo again.
Left this platform last year because of poor service. Always buffering or simply drops out Gave it a second chance yesterday to watch the 6:00pm NRL match. Two minutes in it fell out. Cannot recommend this to anyone. Too expensive Too poor
Follow-up · This was on my home TV with fiber to the home I still get many freezes, drop outs and even restarts
Very disappointed with Kayo , subscribed to see T20 World Cup, saw they did not have the rights, immediately cancelled the subscription few minutes later and asked for refund which they have refused. Charged me for service they do not have.
Follow-up · Customer support did not explain refund policy. Event coverage does not state clearly wha they cover and do not cover. Cancellation was easy.
Positive reviews
I trialed Kayo to watch the Masters, I thought the quality on standard was abysmal, but I was watching on my tablet, when I watched on TV the quality was actually quite acceptable, if it wasn't as expensive as what it is I might think about getting it, but I don't watch a great deal of sport, mainly golf so it wouldn't really be worth it for me. The content seems very good and it seems to work very well.
Thank goodness for the new F1 feed from F1TV, expert sporting commentary SPOKEN, vs trash SKY F1 shouting irrelevant -awful chatter, Croft nonsense. Kayo, keep F1TV, forget Sky rubbish
KAYO SPORTS IS GREAT FOR SPORT NUTS, "ONLY" – I just gave another Product Review for streaming services of a different company. I will practically say the same for Kayo Sports. I'm only a sports nut of a number of sports. The tabs for a number of sports, and shows. And your "REPLAYS" line for your sport is GREAT to remind yourself alot easier, if you missed the "LIVE" telecast. Like I said… Read more
earlier, "I'm a sports nut". I used to have FOXTEL. But with the cost of living nowadays, especially in 2024 and onwards. I got rid of Foxtel and subscribed to KAYO SPORTS. KEEP UP THE FANTASTIC WORK YOU DO.
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Negative reviews
My Mum has a Premium Membership with KAYO. Recently I have been in touch with Kayo Sports Customer Service because she has had streaming issues with 4K ULTRA HD. I have triple checked that she meets all the requirements to use 4K Ultra HD, and she does. Despite that, the NRL games that are 4K ULTRA HD don't stream smoothly, while everything else… Read more
on KAYO works fine (as do all other 4K steaming apps). Despite my attempts to relay these issues to Customer Service, they refuse to acknowledge there is a problem, insisting that it is 'our' internet that is running slow (our internet runs over 100mbps), and that it must be because we have multiple devices running at the same time (which we do not). They make no effort to solve the problem, or offer alternatives. They respond by repeating themselves each time they reply. It's like they don't even read your response. There is no Customer Service at all. So much for Premium Service. KAYO has continuously raised their prices, introduced only a few updates, and continued to drop the ball in who they employ to help their customers when things go wrong. With KAYO recently updating their app, it would have been simple to include an option in Settings to switch from 4K Ultra HD to Standard HD just so people can still watch the footy when problems occur. They had this before the most recent update, so why not include it. KAYO used to be good when they first started out, but now you get the feeling that it's more about $$$ and less about Personal Service. The culture has changed there. Non stop price rises, poor customer service, and updates that give people more problems and less options. If you can go without it, go without it. If not, you might not be able to watch all the content you're paying for at the time you want to watch it. Up to you.
Ever since the app updated, it keeps crashing all the time. When you close the app down, reopen and try and find where you were up to, it keeps crashing at the time. This has happened to every broadcast I have watched since the update. Good luck trying to complain, you fill out a form and get informed that someone will contact you within 5 business days. 5 business days os ridiculous this day and age. I imagine it's because of all the issues. Show details
So called "update" is a massive step backwards. Constant buffering, lagging and streams dropping out mid game. Wondering if the app developer is the same one that destroyed the BOM app. Considering the fees have gone up, it appears im paying more for less.
Recent reviews
I signed up for Kao I got to watch 5 minutes of the Grand Prix then it told me to do an update I tried to do the update but it continuously says oops something went wrong, so try again and repeat. I called them up, not the slightest bit concerned so I asked for a refund I paid my full subscription for a month and they can’t deliver the service… Read more
they said they don’t give refunds for a change of mind I repeated I hadn’t changed my mind it was them that couldn’t deliver the service. They told me they would get someone to call me but of course that was a lie too
Blurred picture using my Samsung Galaxy.Have gone through all items on hel menu.I end up watching Channel 9 free to air for NRL whenever pissible.Apparently you cant take the automatic setting mode on new apo.I will ve cancelling subscription.Useless to be connected as i can see the games as they are blurry
It was average before the March 26 update, but the update to the app is appalling. It now takes 6 keystrokes to turn on slow motion (or fast forward) and another 6 to turn off- virtually unworkable - put it back where it was!. The list of live and coming up games is confusing. The Resume button (a great addition added a few months ago) is now… Read more
inconsistent. Extra buttons to login and the list goes on. Its like they deliberately made the experience worse!
My reason for 1 star is pure frustration. I paid top premium for a 12 month pre paid premium service. I have 5g internet and brand new modem with 45 to 60 Mbps speed and yet it constantly drops out saying I have no internet connection. By the time I reload I've missed the live action. None of my other apps have any problems, Prime etc never have… Read more
drop outs. Since they changed the format of the app it's also not user friendly and totally unstable. Like everyone complaining here it's clear those responsible for taking all the $$ and providing the app platform need to get this fixed. I think that kayo can only play dumb and ignore for so long and that Fair Trading and Consumer Affairs needs to be informed about Kayo Sports, Hubbl, not providing the service as promised (e.g., streaming issues, drop outs, freezing, failure to cancel etc). Please take action Kayo because I will definitely take it further if it continues as I have a 12 month AFL Digital Membership which is paid in advance to get a saving so cancellation is not an option as paid until December 2026.
I signed up for a Kayo Sports trial last month, and watched a single AFL game. Intended to cancel the service before the next billing period, but one was day late, and was charged $45.99. I explained the situation to Kayo Support but they refused to issue a refund. I wonder how much of their revenue comes from customers forgetting to cancel their trial?
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and... when you freeze the game you get a black screen instead of a still frame! Crazy!