AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Kayo Sports is predominantly negative, driven by persistent technical glitches, buffering issues, and difficulties with customer support and account management. While users value the breadth of sports coverage available on the platform, many express frustration over frequent price increases and poor streaming stability. Key takeaways include widespread dissatisfaction with app interface changes and billing practices, leaving numerous subscribers feeling the service offers low value for money.
Needs you to login via a verification code. Really? The only streaming app in existence that does this. For the amount per month. Completely substandard service. This wouldn’t survive with a competitor in the market
If i am watching something like Bathurst. I dont need the "live telecast" to stop to confirm to start watching something else. Kayo has become the worst app to watch anything with. I would not waste money on the app. Who ever has redesigned kayocincthe the last 12-18 months should be fired and has destroyed kayo. Absolutely shit app now. Kayo is beyond crapxto use any more. Don't waster your money on this shit app
I’m honestly so disappointed with how Kayo has handled this situation. On 20 September, I cancelled my subscription through the Kayo app and was under the impression that it had been cancelled and I wouldn’t be charged again. What makes this even more frustrating is that following this process, I received an email from Binge confirming that my… Read more
Binge subscription had been cancelled. This makes me believe that something went wrong with Kayo’s cancellation process, rather than me simply forgetting to cancel. Despite this, I was charged $46, and when I contacted Kayo to explain what happened and request a refund, I felt like nobody was actually reading what I was saying. I submitted a formal complaint, only to keep receiving the same generic responses that didn't address my explanation or the fact that my Binge cancellation email supports what I'm saying. I completely understand that Kayo may not have a record of my cancellation in their system, but that doesn't mean I didn't attempt to cancel it. I've tried to explain the situation multiple times, and it's incredibly frustrating to feel like I'm just going around in circles without anyone properly considering my case. I'm not asking for anything unreasonable. I'm asking Kayo to actually investigate what happened, consider the evidence I've provided, and refund the $46 I was charged. I've been extremely disappointed with the customer service I've received. Mistakes can happen, but the way a company handles a problem makes a huge difference, and I don't feel like Kayo has made any genuine effort to resolve mine. I would really appreciate someone from Kayo actually reading this, looking into my situation and getting back to me with a proper response rather than another automated message.
Reviews with attachments
At times it is impossible to watch live, continuous stopping. I've been down the road of complaining many times with no significant difference
When you try to fast forward, the app comes up with ridiculous ads, making it impossible to fast forward. I already pay $46 a month for limited sports and a poorly designed app. Why am I now getting brutalised with more ads at the loss of user experience!?
The quality particularly on replays is not worth watching, completely pixelled out. This is on NBN and at 500mps and 50upload
Without a doubt the worst streaming service that I have ever encountered. Constantly freezing and dropping out. Just because I’m only paying for a basic service doesn’t mean I should have to put up with this crappie experience. Shame on you Kayo.
Rating: -10/10 (yes, that's a negative 10) – Kayo - The Sports Streaming Service That's a Total Knockout (of your sanity) I've seen better-designed websites on a fridge, and I've experienced less lag on a 56k modem. Kayo, the sports streaming service that promises to deliver all the action, but instead delivers a masterclass in frustration. Imagine paying top dollar for a service that… Read more
freezes more often than a cryogenics lab. You'll be lucky if you get to watch an entire match without the screen turning into a still image, taunting you with its unresponsiveness. It's like they took all the excitement of live sports and replaced it with the thrill of watching paint dry.
And don't even get me started on the buffering wheel of doom. It's like they're trying to hypnotize you into submission, "You will wait, you will wait, you will wait..." No, Kayo, I won't wait! I'll go watch the game at my mate's place, at least his TV doesn't think it's a Commodore 64.
But hey, who needs a smooth streaming experience when you can pay top dollar for the privilege of shouting at your screen in frustration? It's like they're charging us per grey hair.
To the developers at Kayo, I say: get your act together, or get out of the game. We're not paying for a service that's more unreliable than a weather forecast.
In conclusion, Kayo is the sports streaming equivalent of a participation trophy - it shows up, but that's about it. Sort it out, Kayo, or we'll be forced to find our sports fix elsewhere.
P.S. If anyone from Kayo is reading this, please, for the love of all things good, optimize your service. My blood pressure (and my sanity) depend on it.
Today is the third time I've unsubscribed from Kayo. This time I screenshot their advice that I'd officially become unsubscribed and sent it to them. All up, I've paid for 5 months I didn't want. I'm naive, the first time I thought it was my error the unsubscribe didn't go through, I didn't check my account after the second time I unsubscribed but I've finally learned the hard way. Terrible company.
Such an awfully designed UI and such a buggy app on both my Android phone and Samsung TV (Error 11-065-013 today). How about fixing issues instead of adding reels a.k.a "Moments". Not to mention Kayo is over 6 times the price as F1 TV overseas and lacks features such as: onboard cameras for every driver, live telemetry, full driver trackers, pit… Read more
lane channels, and access to propper historical archives and similar content for feeder series (F2, F3, Porsche Supercup).
So poor, bad enough these guys bought all the F1 rights and are the most expensive stream of Sky Sports, often I’ll hear the commentators watching something different to what is shown on screen. $45 for absolute garbage, Picture in Picture and split view only works occasionally on certain platforms and certain sports only, you can only watch in… Read more
half, normal or double speed but the subtitles appear word by word on a “replay” stream, and audio is muted for 2x speed. Why can’t I have a slider? 1.25x or 1.5x is more reasonable to play catchup when you start a stream a bit late or watch to skim through a replay without losing commentary
Want to pause the video to point out something or see a detail? Too bad if paused you get an ad all over the screen
Homepage is absolute trash, 100 sports I don’t care about and doesn’t show the sports I’ve favourited
Did I mention it’s $45 for this garbage app to watch a sport that’s $10 in other countries with features like driver cameras, dedicated data streams
Also it’s $45 why is there ads absolutely everywhere? $45 for more ads than a newspaper is stupid
Missing F2 and F3 Practice sessions often, Porsche Mobil Cup missing sessions
The second that F1 has a better option for me I’m taking it, Kayo is pure theft for limited options, why no Motorsport only option? Or pay by weekend since I’ll really only watch the F1 and it’s only 22 weekends of the year
It’s inflexible and profit maximising with no pull for actually retaining users besides buying out exclusive rights
Absolutely putrid disgraceful service DO NOT ENGAGE Customer service is even worse
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Latest follow-ups
Have been trying to get a refund for over a month now have had emails from 7 different customer service people asking the same questions which I have answered. All that I am asking is for a refund because I paid for a live event which didn’t happen… Read more
some location error came up on tv.Customer service needs to be looked atthey are hoping you just give up. You can’t ring them and you never get the same person responding when you send emails for updates. Not sure what to do next.one customer service person emailed saying take it up with your bank for there help to get the refund back to the credit card.
Follow-up · No help from kayo at all. Contacted my bank and explained the situation had money refunded within a week. It was a total waste of time trying to resolve through customer service at kayo.
Having a 2 person account and having to verify location every time I log in and not even leaving my house and today having to verify device is the last straw. Long long watcher and subscriber to kayo but now if I could physically flush it down the toilet I would. I have two words for it!
Follow-up · Kayo account has since been cancelled. Worst app/program that has ever been created. In all reality Kayo should be paying people to put up with such pure shit
THE worst streaming app we have. Yes we only have access to one device but even after ‘managing’ and ensuring there are no other devices being used cant get on. Hopeless and useless trying to talk with a human. $30 /month and the joke is on us
Follow-up · Follow up from Kayo is Zero. I wrote to them prior to this review and nothing. If there were reasonable alternatives I would get rid of them but unfortunately there isn’t. They don't have to try
Positive reviews
Only wanted to compare with Foxtel Go. Kayo is much better. It should be included for all Foxtel subscribers. It is much better but not $30 per month on top better so I canned it. Also a tip: don't put spoilers in the app.
I trialed Kayo to watch the Masters, I thought the quality on standard was abysmal, but I was watching on my tablet, when I watched on TV the quality was actually quite acceptable, if it wasn't as expensive as what it is I might think about getting it, but I don't watch a great deal of sport, mainly golf so it wouldn't really be worth it for me. The content seems very good and it seems to work very well.
Absolutely awful streaming, I've paid for March and then it'll be goodbye forever. Kayo we're quite good last year but this year there are numerous streaming interruptions. Woeful. Fix it now or catch you later. Show reply
Follow-up · It's much better now, rarely interrupted and very clear picture. Thank you
Follow-up · Good, clear, value for money. The initial issues have been resolved, we're loving kayo again.
Negative reviews
If only there was a competitor to Kayo it would cease to survive overnight. I have been a customer from day dot and can validate It is so over priced for a sub standard service. It has the worst user interface, glitches more than not, and can only stream 2 devices for a premium price. Why? No competition and they know it, ripping off Aust consumers. Where is the the ACCC ???
Cancelled Kayo 3 months ago, no problems, everything had been fine until tonight when I went to buy food with my last 50 bucks only to realise that kayo had stung me 45 dollars out of nowhere for a service I don't even use or am subscribed too!! So I tried contacting them and they don't have a phone number that exists!! Piece of shit service please don't sign up to them. Honestly pay the extra 15 bucks and get Foxtel. Kayo is horrible
Got Kayo for my elderly dad to watch his footy but every time he signs in, it gives him a QR code to confirm location which he struggles with on his phone. We have made calls to kayo and they tell me it is sorted but keeps happening. Add to this constant buffering and a "not my problem" attitude from support and I promise I wont be re-signing. Show details
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Recent reviews
It's so difficult not to be aggressive when Kayo make it so hard to unsubscribe. I thought I'd successfully cancelled yet they continue to bill me. I suggest to others beware of Kayo because they are beyond contempt and will do this always. I'm likely needing to close down my bank account.
Very easy to join up, not so easy to cancel. Fell for their 1 month for $5 offer. Thought I cancelled via hubbl turns out it didn't go thru and was just charged the exorbitant monthly fee.
Price is insane i only watch 1 sport. Asked to pay weekly so when my sports not on im not waisting money but all kayo wants is profit not service. Usha was the worst service agent ever big company just wants money
How can you coordinate so many sports to be available, but somehow add layers to your app that are unnecessary and hinder your subscribers ability to simply just watch what they are there to watch? In this day and age, it is criminal that you can’t coordinate the simplest of requests for the viewer. This app is a joke.
There seriously needs to be a consumer affairs department look into how bad this service is. From location checks to services dropping out all the time, for the prices they are charging, this is a substandard service.
Shit experience if you're watching a delayed live stream. It will jump to live or even another stream or show. Absolutely over paying good money to have results spoiled. Fk Kayo
Constantly wants to log in again or verify using a QR code. I often travel for work and my husband isn’t great with tech so it can mean a couple weeks of him paying an exorbitant price to watch games on his laptop. Also frequently freezes across a number of platforms and devices. Pretty sure the ridiculous pricing, poor access, and numerous issues are designed to get you to sign up through foxtel again and pay even more for utter garbage.
The most disgusting disgraceful fools I’ve ever dealt with. Disability pensioner and I asked for a 4 day extension because I was having cancer treatment. Avoid these maggots. They are parasites.
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