I emailed them over 8 times to stop charging me and i do not have an account. They kept taking money and did not reply or replied with the same thing over and over. They rely on bots. U cant ring them or visit them to get any accountability. This should be illegal. A business operating in oz needs to be a real presence. In my opinion they have made millions by scamming people
Been a subscriber, mainly for NRL, since the demise of Foxtel. This year, 2026, the glitches in the app were too much. I'm feeling sooo good that I'm now saving $550 a year and not wasting my time listening to second rate journalists trying to create a new beat up every week.
Impossible to rate this Absolute rubbish. One half of football I counted 15 drop outs. Just watching 360 and it completely stopped and jumped to the next program before we'd finished watching it. It's happened so many times. Same thing with F1. Watching footy on the ABC and no drop outs, same internet connection. What a joke... they say clearly… Read more
"watch every game live without ad breaks"... yet it drops out consistently and the quality of picture makes it impossible to watch...what's even worse is they're getting away with it. Why have they not been investigated by the ACCC for selling a product that doesn't meet the purpose they clearly advertise????
Reviews with attachments
At times it is impossible to watch live, continuous stopping. I've been down the road of complaining many times with no significant difference
When you try to fast forward, the app comes up with ridiculous ads, making it impossible to fast forward. I already pay $46 a month for limited sports and a poorly designed app. Why am I now getting brutalised with more ads at the loss of user experience!?
The quality particularly on replays is not worth watching, completely pixelled out. This is on NBN and at 500mps and 50upload
Without a doubt the worst streaming service that I have ever encountered. Constantly freezing and dropping out. Just because I’m only paying for a basic service doesn’t mean I should have to put up with this crappie experience. Shame on you Kayo.
Rating: -10/10 (yes, that's a negative 10) – Kayo - The Sports Streaming Service That's a Total Knockout (of your sanity) I've seen better-designed websites on a fridge, and I've experienced less lag on a 56k modem. Kayo, the sports streaming service that promises to deliver all the action, but instead delivers a masterclass in frustration. Imagine paying top dollar for a service that… Read more
freezes more often than a cryogenics lab. You'll be lucky if you get to watch an entire match without the screen turning into a still image, taunting you with its unresponsiveness. It's like they took all the excitement of live sports and replaced it with the thrill of watching paint dry.
And don't even get me started on the buffering wheel of doom. It's like they're trying to hypnotize you into submission, "You will wait, you will wait, you will wait..." No, Kayo, I won't wait! I'll go watch the game at my mate's place, at least his TV doesn't think it's a Commodore 64.
But hey, who needs a smooth streaming experience when you can pay top dollar for the privilege of shouting at your screen in frustration? It's like they're charging us per grey hair.
To the developers at Kayo, I say: get your act together, or get out of the game. We're not paying for a service that's more unreliable than a weather forecast.
In conclusion, Kayo is the sports streaming equivalent of a participation trophy - it shows up, but that's about it. Sort it out, Kayo, or we'll be forced to find our sports fix elsewhere.
P.S. If anyone from Kayo is reading this, please, for the love of all things good, optimize your service. My blood pressure (and my sanity) depend on it.
Scum bags, way over priced. They never make it easy to subscribe using coupons or vouchers and make it had to cancel....
Kayo app's behaviour when pausing live sport is completely unacceptable. Instead of freezing the current frame like every other competent streaming platform, their app cuts to a black screen. This makes it impossible to see the game, players, or any on-field context while paused — which defeats the entire purpose of pausing live sport. This is… Read more
not a minor inconvenience. It is a fundamental failure in basic functionality.
How has this made it through development and into a paid product? Do their teams actually use the app the way customers do? Sports fans pause to analyse plays, check players, or simply step away briefly without losing visual context. Your current design ignores all of that.
To make matters worse, this comes while prices continue to increase, yet the app quality remains substandard compared to every other major streaming service.
Fix this. At a minimum:
- Pausing should retain the live frame on screen - The black screen behaviour should be removed entirely - Provide a timeline for when this will be corrected
Right now, the product does not meet basic expectations for a premium service.
Cuts out every 10 minutes. Absolutely terrible service, a joke.
If I could leave a 0 star for customer service I would. After going on their website and thinking I was signing up on the offer of $1 for 1 month for a premium subscription, I was advised that I signed up for a 7 day free trial and was charged $45.99 a week later. After emails and screenshots of what I thought I signed up to, went back and forth,… Read more
the only response I got was to cancel my subscription. (I only wanted my extra 3 weeks free that was on offer). I am a pensioner and not internet savy so thought I was doing the right thing when I was on their website page with this offer. I contacted them straight away on the day they charged me with my explanation, hoping they would understand. Boy was I wrong, no understanding, compassion or empathy what so ever. I can only assume that I was speaking with AI as the customer service people had no understanding or intention of solving this misunderstanding at all. So thank you Kayo for your heartfelt customer service… NOT!
Find out how Kayo Sports compares to other Online Streaming Services
Know better, choose better.
Latest follow-ups
Double charged tried to get someone to call me , unfortunately they aren’t set up for that ,obviously way too hard for them to have a phone system ? So after a couple hours on the phone typing messages, backwards and forwards,it was just easy to cancel that this subscription.very poor service
Follow-up · No resolution they didn’t really care I just canceled it
New adverts during play such as replays. Also a lovely add even when you pause. Kayo/Fox are just greedy charging $46.99 a month and then taking adverts DURING PLAY. If I could get it somewhere else I would pay more, but they are simply… Read more
greedy....money, money money. PARASITES.
Oh and why can I see scores from other games? I have spoiler alert off to prevent seeing scores, but you guessed it, that doesnt count.
KAYO:- Look at your rating you rip off artists and support those that HAVE TO support you. Ch7 is looking attactive or illegal sources.
Follow-up · Yes, they are sneaking them in the ticker section of the screen while live play. Adds appear about every 10 minutes. Yes they interupt my viewing pleasure.
Piece of trash service that has the audacity to charge customers $45 pm and constantly buffer freeze and load perpetually. I hate you kayo
Follow-up · It’s still very trash and I use my dads login now so I don’t have to pay for this trash
Positive reviews
I trialed Kayo to watch the Masters, I thought the quality on standard was abysmal, but I was watching on my tablet, when I watched on TV the quality was actually quite acceptable, if it wasn't as expensive as what it is I might think about getting it, but I don't watch a great deal of sport, mainly golf so it wouldn't really be worth it for me. The content seems very good and it seems to work very well.
Absolutely awful streaming, I've paid for March and then it'll be goodbye forever. Kayo we're quite good last year but this year there are numerous streaming interruptions. Woeful. Fix it now or catch you later. Show reply
Follow-up · It's much better now, rarely interrupted and very clear picture. Thank you
Follow-up · Good, clear, value for money. The initial issues have been resolved, we're loving kayo again.
Thank goodness for the new F1 feed from F1TV, expert sporting commentary SPOKEN, vs trash SKY F1 shouting irrelevant -awful chatter, Croft nonsense. Kayo, keep F1TV, forget Sky rubbish
Negative reviews
Terrible service. 10 days of poor picture quality emailed them and send them proof for picture quality. They said sorry and then cancelled my subscription before 1 week. When asked about compensation, nothing was done. Never again am I going through them.
Where did they find someone with such malicious capacity to redesign the menu to destroy all of the minimal usability it already had. Where did they find someone who's greatest achievement was to designing a replay mode that jumps from F1 pit walk to live in time to show the podium celebrations. Are there any adults in the room?
Kayo has to be the worst app invented. I have come home late thinking I can watch the Lions/ GWS match and once again have no hope of connecting. It is daylight robbery to charge for such a useless piece of technology. The AFL should give them the boot.
Find out how Kayo Sports compares to other Online Streaming Services
Know better, choose better.
Recent reviews
The constant freezing and drop outs is ridiculous. I just cop several adds mid game after it drops out. I'm honestly ready to call it with kayo, the service for what you pay is useless.
Not good at all all three games of footy watched this weekend it just cuts out every single time with less than 2 minutes to go this is not on and I dont recommend kayo at all .Do Better for your subscribers !
Don’t use this service. They incorrectly charge and don’t offer refunds in any situation. And the app always buffers on live sport so your always minutes behind, even on the highest speed internet available. Customer service is rubbish also.
Absolute rip-off for an atrocious service that offers very little additional features. Video quality is extremely poor also together with occasional drop outs. Hate all the advertisements
I would give you zero but that isn’t an option, poor selection of cr#p. I got KAYO for coverage of NBA but you don’t revenge bother to show highlights from game 5 and on. You are happy to jack up prices all while decreasing selection and then you add advertisements at any opportunity. And you expect me to pay for the privilege while you double dip… Read more
getting millions for these ads and then my money to watch them, But I am screwed as where else do I go. There’s a word for that and it is a monopoly.
Pay a lot of money to watch the sport you like, but then you can’t really watch it because you can’t scroll through things because they put ads up which block the scroll bar and if you’re trying to watch something that’s live but you’re on a bit of a delay just jumps around and the results get spoiled also every time I wanna do anything I get sent… Read more
back to the homepage full of hundred sports I hate and have no interest in. You’re not able to put the sports that you like somewhere easily accessible and the whole thing is glitchy and full of ads and honestly a POS.
Cuts it out of the program you are watching then when u try and get back in it will not load or it will come up with an error Absolutely useless app I will be cancelling my subscription
When we first started with Kayo we were paying around $26/mth, now we are paying almost $46/mth premium. When your paying that amount for premium you would expect excellent streaming. Over the last few weeks watching Kayo streaming either freezes/glitches. It gets frustrating I'm on the verge of cancelling my subscription. Show details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.