AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Kayo Sports is predominantly negative, driven by persistent technical glitches, buffering issues, and difficulties with customer support and account management. While users value the breadth of sports coverage available on the platform, many express frustration over frequent price increases and poor streaming stability. Key takeaways include widespread dissatisfaction with app interface changes and billing practices, leaving numerous subscribers feeling the service offers low value for money.
Having a 2 person account and having to verify location every time I log in and not even leaving my house and today having to verify device is the last straw. Long long watcher and subscriber to kayo but now if I could physically flush it down the toilet I would. I have two words for it!
If I could give less than 1 star I would. Absolutely the worst app going. And to have the nerve to charge $50. You should be wearing a balaclava when selling this. Why the hell aren’t you trying to fix all the viewing problems and no connections. Stay clear.
Have been trying to get a refund for over a month now have had emails from 7 different customer service people asking the same questions which I have answered. All that I am asking is for a refund because I paid for a live event which didn’t happen some location error came up on tv.Customer service needs to be looked atthey are hoping you just… Read more
give up. You can’t ring them and you never get the same person responding when you send emails for updates. Not sure what to do next.one customer service person emailed saying take it up with your bank for there help to get the refund back to the credit card.
Reviews with attachments
At times it is impossible to watch live, continuous stopping. I've been down the road of complaining many times with no significant difference
When you try to fast forward, the app comes up with ridiculous ads, making it impossible to fast forward. I already pay $46 a month for limited sports and a poorly designed app. Why am I now getting brutalised with more ads at the loss of user experience!?
The quality particularly on replays is not worth watching, completely pixelled out. This is on NBN and at 500mps and 50upload
Without a doubt the worst streaming service that I have ever encountered. Constantly freezing and dropping out. Just because I’m only paying for a basic service doesn’t mean I should have to put up with this crappie experience. Shame on you Kayo.
Rating: -10/10 (yes, that's a negative 10) – Kayo - The Sports Streaming Service That's a Total Knockout (of your sanity) I've seen better-designed websites on a fridge, and I've experienced less lag on a 56k modem. Kayo, the sports streaming service that promises to deliver all the action, but instead delivers a masterclass in frustration. Imagine paying top dollar for a service that… Read more
freezes more often than a cryogenics lab. You'll be lucky if you get to watch an entire match without the screen turning into a still image, taunting you with its unresponsiveness. It's like they took all the excitement of live sports and replaced it with the thrill of watching paint dry.
And don't even get me started on the buffering wheel of doom. It's like they're trying to hypnotize you into submission, "You will wait, you will wait, you will wait..." No, Kayo, I won't wait! I'll go watch the game at my mate's place, at least his TV doesn't think it's a Commodore 64.
But hey, who needs a smooth streaming experience when you can pay top dollar for the privilege of shouting at your screen in frustration? It's like they're charging us per grey hair.
To the developers at Kayo, I say: get your act together, or get out of the game. We're not paying for a service that's more unreliable than a weather forecast.
In conclusion, Kayo is the sports streaming equivalent of a participation trophy - it shows up, but that's about it. Sort it out, Kayo, or we'll be forced to find our sports fix elsewhere.
P.S. If anyone from Kayo is reading this, please, for the love of all things good, optimize your service. My blood pressure (and my sanity) depend on it.
I swear im never going with kayo again. How can they charge so much and yet still be so incompetent. Even with great internet the app still lags and cuts out every 5-10 mins
I would give zero star if I can. I am extremely disappointed with Kayo and would not recommend the service based on my recent experience. My subscription was automatically renewed and charged to my account. I cancelled the subscription immediately after noticing the payment and requested a refund straight away, but Kayo has refused to refund the… Read more
charge. I can't even remove or delete my card details on their platform.
The customer service experience has been even worse. Kayo does not provide a phone support option, so customers are forced to use online chat. I waited approximately 80 minutes while logged into my account and never received a response from a support agent. Out of frustration, I logged out and tried the chat again, and I was connected almost immediately. That experience left me with very little confidence in the fairness or effectiveness of their support system.
For a subscription service that charges a premium price, the level of customer support is unacceptable. Long wait times, poor follow-up, no phone support, and an unsatisfactory outcome on a refund request make the service feel very poor value for money.
Kayo may have good sports content, but the billing practices and customer service experience have been so frustrating that I would think twice before subscribing
Kayo has really declined in last year of us using the subscription. Every time I want to watch something I have to scan QR code and then error message says. NOT AVAILABLE IN THIS COUNTRY! Its the Australian kayo subscription, im in Australia.
This app is the most annoying app I have ever come across. Every time we want to open the app on the TV it requires a QR code to be scanned on my phone. Sometimes I can get in and sometimes I can’t. Twice we have spent long periods of time with the tec people at Kayo and they have been unable to fix the problem. Don’t waste your money on this app.
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Absolute joke of an app . Poor layout , poor workflow , buffering and now to top it off we have been blocked from watching it as apparently now the biggest mining town in NW Qld is too remote all whilst our internet is delivered from space .
Latest follow-ups
For some reason particularly nrl 360 doesn’t connect and keeps thinking more than 50% of the times yet other shows work, very odd and frustrated.
Follow-up · I am going to cancel kayo because still have issues with the shows loading about 70% of the time
Follow-up · Same problem occurs shows often don’t load
Too many issues to list, the degradation in performance especially for the money is disgraceful
Follow-up · Too often the audio and video is out of synch, it happens nearly every week with AFL broadcasts.
UPDATE: The ACCC advised me to lodge my complaint with NSW Fair Trading, which I have done today. I will update once I receive a response. If this… Read more
has happened to you, I strongly encourage you to complain as well. I signed up for a “2 Months On Us” promo and was unknowingly charged $40/month for four months after it ended, despite not using the service. I never saw reminder emails and only realised after checking my bank account. When I asked Kayo to check usage and refund, they refused. The cancellation process is not straightforward — you have to dig through the app — and the billing model feels sneaky and not consumer-friendly. Their response was essentially “too bad, you agreed,” making customers feel at fault when in reality, many reviews show this is their business model. An honest company would provide a refund for unused services.
If this happened to you, lodge a complaint with NSW Fair Trading. Kayo operates under: Entity name: HUBBL PTY LIMITED ABN: 97 072 725 289 (Active since 01 Aug 2018) Registered for GST: Yes Main location: NSW 2064 Business names: Hubbl, Flash News, Binge, Kayo Sports
Follow-up · I emailed them on help@kayosports.com.au The cancellation button is tough to be found No - their fine print sums
Follow-up · No, it was not resolved, consumer affairs called me saying they couldn’t locate t&c and therefore could not do anything. What it felt like to me, Australia consumer law is not strict enough, allowing big corps to get away with misleading… Read more
Positive reviews
Only wanted to compare with Foxtel Go. Kayo is much better. It should be included for all Foxtel subscribers. It is much better but not $30 per month on top better so I canned it. Also a tip: don't put spoilers in the app.
I trialed Kayo to watch the Masters, I thought the quality on standard was abysmal, but I was watching on my tablet, when I watched on TV the quality was actually quite acceptable, if it wasn't as expensive as what it is I might think about getting it, but I don't watch a great deal of sport, mainly golf so it wouldn't really be worth it for me. The content seems very good and it seems to work very well.
Absolutely awful streaming, I've paid for March and then it'll be goodbye forever. Kayo we're quite good last year but this year there are numerous streaming interruptions. Woeful. Fix it now or catch you later. Show reply
Follow-up · It's much better now, rarely interrupted and very clear picture. Thank you
Follow-up · Good, clear, value for money. The initial issues have been resolved, we're loving kayo again.
Negative reviews
Have a 2 person..knocks me back..check on area.rechexk after p/W and codes.my son pays 4 me as part of the 2 premium .diff state. Expensive.. cuts out all the checks can't even put it on a different tv..meaning not at same time just sign in Over it..Don't want to ever pay Full drops out if I even send a text or something on my phone...
Long story short—my husband was trying to watch ufc on our Apple TV. He accidentally used the wrong email to log in. Instead of saying an account didn’t exist, it somehow set one up with our CC info, his name and my email…. And started charging us. My husband reached out to kayo to stop it (we already had an account) they said since it wasn’t his… Read more
email I had to reach out. So I did, they would respond every 3-5 days (a different person each time, which is annoying too) asking for more info… last 4 numbers of CC… first 6… security code… expiration… screen shots of charges… it dragged on for so long we got charged for 2 months. And then at the end of all the info grabbing they told me the account wasn’t under my name so my husband needed to reach out. I had to get angry at this point and tell them I didn’t care whose name/email it was under I had proven it’s my banking and I don’t authorize its use. This worked…But they only refunded us 1 month, and when told their “customer service” had actually dragged on for 2 charges they didn’t care and refused to refund the second month. I have never been told to jump through so many hoops to end a subscription to a stupid app. If you can avoid getting Kayo, I recommend you do! Run!!
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1.2 as a rating. You can't give lower than 1 star. This service is an absolute joke. How can this company still be in business with such a pathetic platform. It's so bad it's criminal. Kayo should change its logo to the green spinning wheel of death. How is it possible for a big company to be such trash. Beyond a joke. DO NOT WASTE YOUR MONEY. Show details
Recent reviews
Kayo has been good to watch my husband’s & my AFL team, but it was difficult to do & is expensive, and I am not happy when I had to pay a $3.40 cancellation fee when I had over 2 weeks left on my monthly subscription. Any other streaming service, when I cancelled, it was easy & I could watch the streaming service until the date I had paid up to. I would be reluctant to use this service in the future. Not happy!!!
Kayo continues to disappoint. Every time they add needed functionality, they screw you somewhere else. The ‘pause add’ is an absolute joke. Surely the Kayo staffer that suggested this has never watched sport. Pause for stats, quick rewind to rewatch action and the biggest one, pausing to show my son how and aspect of the game works, so he can… Read more
take it to his own footy game. Kayo monopoly on Aussie sport is a nightmare. No wonder people look to pirate options.
THE worst streaming app we have. Yes we only have access to one device but even after ‘managing’ and ensuring there are no other devices being used cant get on. Hopeless and useless trying to talk with a human. $30 /month and the joke is on us
I would give zero stars if possible. Constant drop outs, just tried to watch my NRL team, dropped out 8 times before halftime, 4 times during halftime and the last one did not come back on, then a try again later message that still will not let me in 15 mins later. Does not happen with any other streaming service. This is a regular occurrence,… Read more
I would warn anyone away from this provider. I am cancelling and will go back to Fox. I would like my money back from this mob because I have never got what I paid for or value for money. Be warned.
They were terrible anyway before they introduced the QR code …so how come I pay freaking 40 dollars a month then I have to get my phone and if I am not there my partner has to qr for what reason ? Controlled by globalist is all they are once the seasons finished I will never pay them for sport again fools
Very bad service and custumer support. They took money out of my account without telling me. Tried to ask for my money back and they refused. Stay well away from kayo as they will scam money for you 0/10
What a waste of money! Anyone worked out how to avoid this terrible streaming service? Adverts, spoilers, and then you have to make a designion to play golf or reject, either way you lose what you were watching. Pls pls pls consumer affairs take the @@@@holes on.
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Honestly NSW fair trading was no help at all, they called me to say they cannot even find kayo… Read more