AI reviews summary
Consumer feedback for Kayo Sports is overwhelmingly negative, with users reporting a significant decline in service quality following recent app updates. Major grievances include persistent technical failures such as buffering, crashing, and poor resolution, alongside sharp price increases and an intrusive advertising model. Many subscribers feel "held to ransom" due to the platform's exclusive sports rights, expressing deep frustration with a user interface and customer support system they describe as non-functional.
Pros
Cons
Verdict
Kayo Sports is currently viewed by many users as an unreliable and overpriced service that relies on its market monopoly rather than product quality. While it is the only viable option for many live sports, the high frequency of technical glitches and poor customer service makes it difficult to recommend for a premium-priced streaming experience.
Just like the endless poor reviews for similar issues. Frequent drop outs, unreliable and excessive ads in what is a sub-standard service for a horrendously exorbitant monthly cost. ACCC need to look at this and hold them accountable.
If you log into KAYO, watch one sport and then switch to another on the same device it thinks two devices have logged in and blocks you from watching any sporting event. It has become very annoying for my husband and is turning us off KAYO!
The worst service ever. I cannot remember the last time we watched a game without issues. Constant buffering to the point where the entire game is in stop motion. Every “solution” they offer changes nothing. Such a scam considering almost all sports have been sold off to them so there is no other option. Not one other service works as terrible as theirs. Absolutely horrible!!!
Reviews with attachments
At times it is impossible to watch live, continuous stopping. I've been down the road of complaining many times with no significant difference
When you try to fast forward, the app comes up with ridiculous ads, making it impossible to fast forward. I already pay $46 a month for limited sports and a poorly designed app. Why am I now getting brutalised with more ads at the loss of user experience!?
The quality particularly on replays is not worth watching, completely pixelled out. This is on NBN and at 500mps and 50upload
Without a doubt the worst streaming service that I have ever encountered. Constantly freezing and dropping out. Just because I’m only paying for a basic service doesn’t mean I should have to put up with this crappie experience. Shame on you Kayo.
Rating: -10/10 (yes, that's a negative 10) – Kayo - The Sports Streaming Service That's a Total Knockout (of your sanity) I've seen better-designed websites on a fridge, and I've experienced less lag on a 56k modem. Kayo, the sports streaming service that promises to deliver all the action, but instead delivers a masterclass in frustration. Imagine paying top dollar for a service that… Read more
freezes more often than a cryogenics lab. You'll be lucky if you get to watch an entire match without the screen turning into a still image, taunting you with its unresponsiveness. It's like they took all the excitement of live sports and replaced it with the thrill of watching paint dry.
And don't even get me started on the buffering wheel of doom. It's like they're trying to hypnotize you into submission, "You will wait, you will wait, you will wait..." No, Kayo, I won't wait! I'll go watch the game at my mate's place, at least his TV doesn't think it's a Commodore 64.
But hey, who needs a smooth streaming experience when you can pay top dollar for the privilege of shouting at your screen in frustration? It's like they're charging us per grey hair.
To the developers at Kayo, I say: get your act together, or get out of the game. We're not paying for a service that's more unreliable than a weather forecast.
In conclusion, Kayo is the sports streaming equivalent of a participation trophy - it shows up, but that's about it. Sort it out, Kayo, or we'll be forced to find our sports fix elsewhere.
P.S. If anyone from Kayo is reading this, please, for the love of all things good, optimize your service. My blood pressure (and my sanity) depend on it.
[Content Removed] app doesn’t work and you can’t call them to fix absolute joke
Shocking company to deal with. I paid for a standard subscription through the Adelaide crows on the 18th of February 2026 and paid in full $280. I noticed kayo were taking out an additional $10 per month through my credit card. I emailed them twice and did not receive a response. So I went on line through their chat box. Spoke with Tharun through… Read more
messages and he said I was on premium. I explained I only purchased standard and sent a copy of purchase and that they owe me $40 in extra fees taken from my credit card. He basically said stiff shit there will be no refund and eventually cut me off from the chat. This is a disgraceful company to deal with and are happy to rip you off. They have no contact phone number, so you are basically expected to just let them rip you off. I wish I could leave less than 1 star.
Impossible to rate this Absolute rubbish. One half of football I counted 15 drop outs. Just watching 360 and it completely stopped and jumped to the next program before we'd finished watching it. It's happened so many times. Same thing with F1. Watching footy on the ABC and no drop outs, same internet connection. What a joke... they say clearly… Read more
"watch every game live without ad breaks"... yet it drops out consistently and the quality of picture makes it impossible to watch...what's even worse is they're getting away with it. Why have they not been investigated by the ACCC for selling a product that doesn't meet the purpose they clearly advertise????
Scum bags, way over priced. They never make it easy to subscribe using coupons or vouchers and make it had to cancel....
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Kayo app's behaviour when pausing live sport is completely unacceptable. Instead of freezing the current frame like every other competent streaming platform, their app cuts to a black screen. This makes it impossible to see the game, players, or any on-field context while paused — which defeats the entire purpose of pausing live sport. This is… Read more
not a minor inconvenience. It is a fundamental failure in basic functionality.
How has this made it through development and into a paid product? Do their teams actually use the app the way customers do? Sports fans pause to analyse plays, check players, or simply step away briefly without losing visual context. Your current design ignores all of that.
To make matters worse, this comes while prices continue to increase, yet the app quality remains substandard compared to every other major streaming service.
Fix this. At a minimum:
- Pausing should retain the live frame on screen - The black screen behaviour should be removed entirely - Provide a timeline for when this will be corrected
Right now, the product does not meet basic expectations for a premium service.
Latest follow-ups
Many times we try to log into kayo and just get the black screen of death. Talking to a chat bot or human produces no results. Thoroughly fed up with Kayo's lack of service and inability to talk or send an email to Kayo. Definitely the mist troublesome app we have subscibed to
Follow-up · We can now log into Kayo more easily, however we don't know how to set our viewing 'preferences'. We have a profile set up and we have tried repeatedly to enter in what we want to watch, basically only Formula 1. Despite this we never ever get directed to Formula 1! In fact we get directed everywhere but Formula 1. How can we fix this??
Kayo has to be the worst app invented. I have come home late thinking I can watch the Lions/ GWS match and once again have no hope of connecting. It is daylight robbery to charge for such a useless piece of technology. The AFL should give them the boot.
Follow-up · I have deleted Kayo and watch matches live or through league live app sites. Kayo couldn't give a rat's about it but it was never like that when they ran their own show in past years.
Cut me off the replay to make me watch live
Follow-up · I was watching a replay of Supercars qualifying. Then it all of a sudden cut the replay and took me to the live tv broadcast of the Supercars.
Positive reviews
Only wanted to compare with Foxtel Go. Kayo is much better. It should be included for all Foxtel subscribers. It is much better but not $30 per month on top better so I canned it. Also a tip: don't put spoilers in the app.
I trialed Kayo to watch the Masters, I thought the quality on standard was abysmal, but I was watching on my tablet, when I watched on TV the quality was actually quite acceptable, if it wasn't as expensive as what it is I might think about getting it, but I don't watch a great deal of sport, mainly golf so it wouldn't really be worth it for me. The content seems very good and it seems to work very well.
Absolutely awful streaming, I've paid for March and then it'll be goodbye forever. Kayo we're quite good last year but this year there are numerous streaming interruptions. Woeful. Fix it now or catch you later. Show reply
Follow-up · It's much better now, rarely interrupted and very clear picture. Thank you
Follow-up · Good, clear, value for money. The initial issues have been resolved, we're loving kayo again.
Negative reviews
Kayo has gone down hill. I missed the last 2 minutes of the Collingwood and roos game due to making me prove my location again on my tv. Absolute [Content Removed] show.
Rubbish, ads in premium subscription, video quality is abysmal, pixelated rubbish, (no it's not my network/connection causing it) and no way to change the resolution/quality, price is absurd for the trash product delivered. Probably should start a class action for this crud. Go back to the free to air agreement. Can be difficult to find what you want to watch, having to click/tap many times to get to the content.
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Kayo used to work fine, but performance has gone downhill badly. On my tablet, the app freezes constantly, especially right before key moments in a game, you can almost guarantee it'll drop out the second something important happens. My TV app is more stable but still isn't issue-free. Feels like a genuinely under-optimised app rather than an… Read more
internet problem on my end, since nothing else I stream has this problem.
F1 was a particular low point at the start of this season there were repeated audio issues, dropouts and sync problems that made it genuinely hard to watch a session properly.
On top of all that, the pricing is hard to justify for how unreliable the experience is. Paying this much for constant interruptions and buggy streaming is not good value.
The worst part is the location verification. It keeps asking me to confirm my location, even when I'm not using a VPN at the time. That suggests the app isn't just checking location when it's live-relevant, it's monitoring in the background well beyond what's needed for the stream. That's a real privacy concern, not just an annoyance.
Between the lag, the buggy app, and the background location tracking, this doesn't feel like a service that respects its paying customers.
Recent reviews
With whatever latest update from Kayo which occurred, I've been forced to turn on location sharing. Now with location sharing on, my location in the middle of Perth Aus, 6064 is considered remote and I simply cannot stream sports, on a sport streaming service. To top this off, there is no refund option. Bye Kayo, I would say you'll be missed but with the junk you've been pulling this year, it's more of a relief.
Constant delay on my 500ms NBN download, advertised sports are not played at scheduled time . Golf at 10pm has not come on, showing netball instead. This is rubbish and not what I have signed up for KAYO is a disgrace.
The user interface is a disgrace. Difficult to find what you want. Needless button clicks when watching games behind the play. No ability to taylor a plan. For example, just want to watch AFL The application locks up. Have had reinstall the app to fix problems. Not all replays are available AFL not available in remote areas of Australia. Customer… Read more
support is extremely poor, shown buy the number of negative comments related to the Kayo application. Killing delayed streams mid game in a way that you cannot watch the rest of the game. On one occasion going to the results. Flabbergasted as to how bad it is. Needs a competitor
Why the hell am I'm paying for a streaming service that doesn't let me view, because I'm in a remote area. The big reason for getting this service is so I can watch sport when I'm away from home. Such a rort.
I took a free 1 month offer for Kayo Sport. At the time of subscription they suggested including Binge. I unsubscribed after the free offer (for all the reasons people posted here) but did not think about unsubscribing to Binge, it came as an add-on and I didn't even watch anything, in my mind I had only one subscription. (and yes, looking back I… Read more
did receive too separated emails, both from Hubbl too make things more confusing, both looking identical if not opening them, and no I didn't read them)
I cancelled my subscription literally within 5 minutes of I getting notified on the payment for Bing, and contacted their support immediately. They refused to reimburse me. I take a free trial offer and end up paying for a service I did not even use.
Subscribed for work FIFO just to find out the policy has changed for remote locations and it doesn't work. You have to turn on locations so they know where you are and block it. Apparently it's to get people to upgrade to foxtel. What a money grab by a bunch of corporate Grubs.
For a well funded app this is the worst user experience one can imagine. No effort toward customer experience and now POP UP ADS WHOLE NAVIGATING A PAID SERVICE. Just deplorable.
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