Reviewer Photos & Videos
Why the negative reviews?
Have been using Kayo for about 6 months and experiences have all been positive.
- Have used on Apple TV, Computer and Samsung S9 - all no problem
- Works fine on NBN and 4G. Initially 10-20sec might be a bit grainy but after that all good.
- Online and apple TV app is great - When watching live it highlights wickets/4's/6/s or Trys in NRL and you can move back to watch those moments
- have just unsubscribed (due to Corona and no live sport). No problem at all. Single click on a website and no need to call and be badgered by customer service.
No problems very pleased
Read a number of very negative feedbacks, A couple of friends had good experiences, so only joined today, gave it a crack on the basis of quit any time.
Had no drama, have just watched women’s AFL and 3 NRL games with no issues whatsoever.
Couldn’t be happier for the money
Garbage website that never runs properly
I tried to sign up to Kayo but was unsuccessful due the website freezing and booting me out. That did not stop them charging me two weeks later, despite never having used the service and assuming my signup attempt did not work. When asked for a refund i was basically told 'too bad so sad'. Forget this company, you can do better,
Flawed technology worst application
Buffering buffering buffering that's the MO for KAYO. 100mbit internet connection but still have trouble getting HD stream, application is a nightmare to navigate. Fed up with being constantly pushed on the home screen sports I don't care about (WAFL) only to have to navigate through 10's of menus to find what I want to watch.
I use it with Google Chromecast with high speed connection and the quality most of the time is awful and pixelated. It often buffers every 5 seconds making watching sports frustrating. All other apps stream perfectly on HD. Looking for a different streaming service now. Don't waste your time.
Greedy Foxtel (Kayo) at it again.
I have been with Kayo since Feb 2019, the service covered all the major sports, and although the website was a minefield to navigate, I put up with it to watch my favourite sports AD FREE.
Kayo (Foxtel) have now introduced advertisements (March 2020) during game time which is totally unacceptable.
I have now unsubscribed. Typically of Foxtel, Kayo offered me one week free if I would stay with Kayo and resubscribe, they would not answer my question about the continuation of ads during game time - I am not paying Kayo (Foxtel) to watch advertisements.
Kayo is Buffer City
Useless. It buffers about every minute you are watching something and is very expensive for such a poor quality streaming website. I tried to watch a Kayo mini for ages and it buffered every ten seconds. The match replay was slightly better, buffering about every minute. WTH.
Unethical business practices
My Main issue is there billing system they say no lock in contracts but have an auto renewel system I believed I cancelled my subscription and then noticed charges on my credit card when i asked for a refund they said it never cancelled boycott these clowns they operate online to avoid any responsibility there tune will change when I go to the ombudsman and ACCC.
The streaming service is average it lags a lot when trying to mirror to smart TV if I was able to give no star I would have and will be posting on all social media and anywhere else I can slander them because they are useless.
- Verified customer
Terible streaming to TV
If just want to watch sport on your phone or computer this is a great servcie. Don't bother if you want to stream using Chromecast. Wanted it mainly for NRL. I should have listened to friends who have also tried it. I thought it wold have improved from last season. Bad pixelation and buffers every 30 seconds. Have 40mb internet and stream Netflix. Cancelled my Foxtel sport in the off season. At leats Foxtel still get my money as I've just had to add sports to my package again.
Questions & Answers
Thursday night NRL is disgusting. The game always freezes. Why does this happen. Can we cancel our free trial and will this happen all the time.
Yes you can cancel the free trial you may have to call them to do it though.
Why did this happen, well it could be one or many of the following reasons.
1: No crowd attendance for games means more people watching from home, and if using Kayo, then the service was probably overloaded.
2: our pathetic excuse for a broadband network called NBN, again over loaded.
3: Kayo is a streaming service designed around a certain workload, that workload would have been 10000% higher given the situation with Covid-19 and people wanting to watching streaming services.
4: I have a 100mbit/s internet connection, to get HD stream from Kayo requires 12mbit/s, I could not watch the AFL last night it was buffering and falling back to lower than SD quality requiring only 1.5mbit/s bandwidth.
This tells me the Kayo service itself was the problem, too much demand and not enough infrastructure to service the demand for the streaming requested.
IMHO Kayo fell over big time due to unprecedented demand, and they don't have the infrastructure to support the user demand, this coupled with our pathetic NBN is why you didn't get a reliable stream.
Why does my kayo sports keep freezing.
Please read above, it's not a simple answer there are many factors as to why you are suffering from what is called "buffering" the 2 main reasons are:
1: Do you have enough of an internet connection to support a streaming service?
2: Does Kayo have sufficient back-end infrastructure to support user streaming demands?
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