Kelvinator KWH20/26/39/53/62HRE

customer care cant help – a great air con ,but when you try to understand the manual ,well that another issue and no one a electolux knows ,do we need drainage ,the book say only if its a cooling unit , if recyle you dont ,but if you do have drainage ,baring in mine there is no drain plug where does all the extra bulk of the evapouration water go that is not used to… Read more

spray over the cooling fins as it explains ?,there is no drainage hole ,yet they give you a drainage pan to screw up, so if there is no drainage plug then a hole what do we do?,have been reading comments on line with this same issue and yet electrolux dose nothing to let us know ,sometimes the answers we get from custmer care led to more questions ,even the Good Guys are not impressed ,can you help

Great unit – Great AC unit, great features, cools the bedroom down nicely. The only cons that I can find are the installation instructions are not that clear and I wish it had a slightly lower fan speed. Show details

Does the job – Bought this during the december heat wave. Could not have slept without it. For 2 months it was on almost non stop day and night. I live in a fibro house with no shade trees. Temperatures outside were in the 40s for weeks on end and in the high 30s inside the house. The remote is easy to use and has a function which can turn off the operation… Read more

lights so as not to disturb your sleep. Definitely not as quiet as a split system though. Originally bought it as a temporary fix in the bedroom until I could install a split sytem. However have been so impressed with it I am considering not purchasing a split aystem but instead I will buy a cool only one for our lounge room. Have yet to receive an electricity bill so not sure how energy efficient it is though. Will post again when I see my bill.

Very noisy – My old aircon was noisy hence why I replaced it, Had the Kelvinator KWH62HRE (6.0kW) installed and (Very noisy) even on the lowest fan setting although cooling is very good. I received unhelpful poor customer service, Unfortunately I'm not happy with it will avoid using Kelvinator products.

Do not buy a Kelvinator product. The after sales service is appalling – The timer on this Aircon. does not work. Either that or the instruction manual is incorrect. Not one person has practical experience of the product when assistance over the phone is required. You get sent around in circles. Assistance from a technician over the phone, to troubleshoot the problem is refused. It has taken over two months of phone calls to finally get an appointment with a technician---who does not arrive. Maybe this afternoon. Show details

Weird noise – Terrible unit. Very noisy in heat mode. In cooling mode it doesn't make that sound. We had to buy oil heater to get good night sleep. Bought from goodguys. Have been using Kelvinator air conditioner for years. Don't think I would recommend anyone now. Show details

5 years on, still brilliant – I absolutely love this air con, i'm a renter and i'm disabled. I brought this unit and had it installed in a window, for removal later and 5 years later i am still very happy. It is a loud unit, but no louder than than any other air con motor, it's just that you don't hear split systems because the wall seperates the noise. This in a all in one… Read more

unit, so of course you hear the motor, i just turn the tv up another 5 bars or something. I can still easilly hear people speaking to me in the same room, without raising our voices. It's cheap as chips to run, cheaper than a lot of split systems i know of, and it handles heat waves like a pro, just don't leave it on 24/7, in a heat wave, i noticed it struggled a bit during the day if i didn't turn it off at night, nothing much just an increase of 2-3 degrees in side the house. Other wise this things is a warior. Fingers crossed it's replacement is just as good or better, not that i will need a replacement anytime soon.

Horrendous customer services – My Air Con stopped working a couple of days ago, sounds like a compressor issue. It is under warranty, rang Electrolux as advised by the store I purchased from. Spent 1hr 32mins on hold final had to press the call back option as I needed to pick up my kids, eventually a lady called back, she was quite rude and before I could barely get a word in… Read more

the phone cut out or she hung up. You would think she would call straight back but no, so I now am having to call back again and will be on hold for gods knows how long. All this while not having a functioning air con in the middle of western Sydney summer. Update. Have just waited for 2:03mins on hold again and nothing. They win.

Very cold (but) – Cools a large area down quickly, had this since november 2018 used half a dozen times for a few hours.Its developed a high pitched whistling/squealing noise when the compressor starts up. Annoying for neighbours. Show details

Bad bad instructions – I don't write many reviews but this feedback I thought was important. Firstly the product seems to be working as described although I haven't had long enough with it yet. My complaint/warning however is to those who intend installing it themselves. The instructions included with the unit are right at the top of the worst I've ever come across. I'm… Read more

not going to list all the issues with them because it would take a lot of space so the two main ones are included parts not mentioned at all in the instructions and the fact I am typing this with a bandaged hand due to a nasty cut I got on the cooling fins taking the cover off that I wasn't warned about. So the instructions are at best next to useless and at worst dangerous.

It is not hard to get this right. You build your product then you engage a competent technical writer to do the instructions, review, test, fix-up, complete. It's a pretty quick and cheap step that prevents real problems for the end users and it's overlooked way too often but it's disappointing when a company like this is unable to recognize its importance.

not cold – replaced old panasonic unit in smallish bedroom with KWH20HRE not as cold and certainly not as fast..it is a pity you cant try these things before you buy..will lodge a complaint at the point of purchase.next week..this unit is a lot heavier than the old one and underperforms..would buy another panasonic except cant seem to find one here in… Read more

QLD...we are replacing our refrigerator next month so i feel we will be sure to look around at other brands if this is the norm

Lives up to the advertising - quiet and cool – Purchased the Kelvinator 3.9k from Harvey Norman Gateshead Friday 4/1/19. Service and deal was very good. Fitted the unit into a brick veneer wall replacing a identical sized 27 year old Toshiba unit.Installation was straight forward, with help lifting the old out and new in (59kg). Unit is quiet and efficient using approx 1.8kw per hour on max… Read more

fan

Two iminor installation issues - first instructions made no mention of the need to remove the plug from the underside to drain condensation. I should have realised but it was hot and a long day.

The second, if fitting into a cavity brick wall, be mindful of the gap on the underside between the unit base and brick wall. If left open, entry point for wind and birds have access to the wall cavity. Corrected this by fitting a aluminium flange to the housing rail to block the gap and applying celastic to fully seal.

All up happy with the purchase

Noise! Noise! Noise! – It cools well but even on the lowest fan setting this unit absolutely roars. The compressor is quiet - the fan is the issue. It is so loud conversation is difficult and the television needs to be turned right up to hear it. I avoid using it! The 35 y/o brown Westinghouse unit I had before it was MUCH MUCH quieter but unfortunately it died.… Read more

This Kelvinator was a waste of money. I bought it as an easy option to fit in the same hole. I regret it now. I wish I had the hole bricked up and spent the extra on a split system.

Couldn’t live without – Have been using the last 6ish months, We live in a house with High ceilings but close off to have just our large lounge room/bedroom, heats and cools areas well. Unit isn’t complete silent but Its not super noisy. Copes for long periods of time, settings are easy to navigate and from a price point for rentals etc it’s a great option. Installation… Read more

was simple enough but you need two people to do it, straight forward.

We are happy with this purchase, our summer is gonna be more bearable!

Great basic cooling system – Purchased this model for a bedroom (so a shift worker could sleep in summer time!). Cools the room ice cold and very quickly. No major change in my electricity bill noticed despite is running all day in the heat of summer sometimes. It's only real fault is it's a bit noisy and the power cord is only short so had to install a closer PowerPoint.  Show details

Better than my old one – Very good unit, works well. Very quiet and pretty energy efficient too. There was no issue with the installation as it was the exact same size as my last one. The filter is easily removed for cleaning. My last one wasn't reverse cycle, I have to say that part works very very well. I wish I had of bought one years ago.  Show details

Fantastic Quite Room Aircon – I put this in at the start of summer and it has made the world of difference to out stuffy bedroom. It is really quiet running - no problem sleeping with this one and is reasonably efficient for an aircon. The best bit is any home handyman can install this because it just plugs in. No wiring needed. A lifesaver this hot summer. Haven't used the heating yet because I really just bought it for cooling. Very happy with it.  Show details

This is perfect! – Fantastic neat clean unit, efficient with great cooling capacity as well as energy saver! Great purchase from AppliancesOnline! Easy installation, no fuss plug in to the wall, no need for electrics. The unit has brightened up our lounge room with it stylish contours. It comes with a remote which is easy to use and the unit is quick to cool! Great buy!  Show details

It is the best investment – I bought this aircon on the 31/12/17 at Appliances Online. It has been cooling my house since then and so far no issues. Runs really quiet and freezes my room. It plugs into a 10amp powerpoint and has a meter of cord. Diy installation on this was fairly simple and goes into a window  Show details

Affordable and Efficient – For a 2.7kW cold and 2.4kW hot this little wall unit air conditioner packs a punch. Absolutely a DIY installation was very easy. Just uses a normal 10A power point so no need for extra wiring. A quiet little unit that works well (well so far it is). Was magical during the January 2018 week long heatwave in Victoria with most days 43+ temperatures.

Small and compact – Living with very hot summers, and cold winters, I couldn't see us getting through another without this. The unit is to specify the temperature in only a standard room,. After having it proffessionally installed, to fit for a small cost above the purchase price, I found myself dubious of its capacity as it seemed to take ages,to reach the… Read more

cooler temperatures. I perservered , treating it like a new motor for a car,gently. Now I couldn't be happier,knowing my family is cool in the scorching temperature and warm in the frosty winter. Still going great with lots of use and easy to clean.

Keeping my cool – What a smart purchase I got , my Kelvinator is just the ticket for me, it helps me keep my cool in more ways than one , when I am cool I can cope better , thanks kelvinator, I may possibly purchase another one for the lounge room in the future .  Show details

Could be a bit better – This was bought for our packing room, so that employees could work in comfort on hot days. We measured the area to cool to calculate the size needed, & then went up one size to the 3.9 kW, thinking over-sized would be best. It's lucky that we did, as the amount of cold air coming out on high speed isn't very impressive. My 18 year old Fujitsu split-system (3.2 kW) does a better job than this.  Show details

This reverse cycle air conditioner is fantastic! – Just prior to the heatwave starting we purchased our Kelvinator reverse cycle air conditioner and just in time. If ever this product was going to be tested it was in this unusually hot summer. Let me say our Kelvinator passed with flying colours! There are so many choices on the market all claiming to be great and it can be a bit confusing not to… Read more

mention expensive especially if you buy the wrong one. I will admit to being rather nervous initially but very relieved when it surpassed even my high expectations. With the heatwave conditions our Kelvinator kept us all cool throughout. Do I recommend this product to others in the market absolutely in fact I highly recommend it because to put it simply it works great and is reasonably priced when comparing it to other products on the market it comes with a remote control and its easy to install which is always a bonus.

Junk metal, faulty product, dont waste your money – Emits a rattling noise so loud it had to be turned off, faulty unit. Kelvinator warranty process is a nightmare, a over a dreadful month long experience, more than 15 phone calls and complaints, 4 technician visits and multiple attempted deliveries and pick ups that just don't turn up after many hours of waiting. Eventually replaced with a unit… Read more

that seems to work ok.

Still waiting for the old faulty pile of junk to be picked up but I can't afford to take any more time off work to accommodate the comedy/tragedy of errors. Enjoy spending your hard earned cash in return for stress. Some friendly customer service reps eventually assisted after painful complaints process.

cooooollll!!! – o.k. moved into the upstairs bedroom and discovered how quickly heat builds up during the day , so i looked at various model window mount aircon units and the kelvinator seemed to be the best value for money , so i purchased the kwh26 model , cooling only as heating was not a priority, installation was a breeze , and then i discovered it's… Read more

downside , it's a little noisy in a confined space , cools the room in approx 6 mins (18sq.mt. floor space) and then the fan just circulates the air ,the difference between low and high fan speeds is minimal so it basically stays on low when in operation . capable of cooling a much larger room and being wall mounted, if the difference in fan speeds were greater with low truly being low the noise level would be not so intrusive but overall happy with the performance at the price

Good value – Great value for money, just a little noise and not the most energy efficient air conditioner, was purchased from appliances online for a great price and delivered to my door , chills a medium sized room to about 16 degrees in the middle of summer is used every night and still going strong  Show details

Great Product 2 years on with heavy use! – We've used this unit all year round now for about 2 years. With the varying Melbourne climate needed a box air conditioner to replacing the existing units position in the wall. We looked for a powerful, reliable and good 2 year warrantee which was only offered by Kelvinator. 2 years down the road and being used for15 hours per day have had no problems whatsoever. A great choice if you're looking to replace a pre existing box system.  Show details

Performance with emphasis on noise levels – This model is much quieter in both heating and cooling modes than the higher capacity KWH53HRE (5.3kW) model. The fan and its control system give very smooth changes of speed. The fan noise level is generally low on all speeds except high and is just below that of the compressor when used in either heating or cooling modes. The compressor appears… Read more

to produce slightly less noise when set for cooling than when set for heating. It is a good compromise between capacity, size, weight, noise levels and easy installation. When an older window wall air conditioner has to be replaced this product deserves serious consideration. I am happy with its performance. As final comment, the outside noise level is very reasonable but I would prefer that on heat mode the fan should continue to run and not keep switching on and off when the thermostat operates which is done for energy efficiency but is somewhat distracting when the unit is situated in an already quiet area.

Noise machine – The Kelvinator website specifies an outside noise level of 64 dBa for this model. However after I had purchased and unpacked the item I found a big sticker on the frame warning that it's outside noise is actually 76 dBa. I should have returned the item because of the manufacturer's misrepresentation. instead I chose to have it installed and now… Read more

have an air conditioner that is unacceptable loud for a residential environment. The inside noise can be heard from every part of the house. I only purchased this style of air conditioner because it fitted into an existing hole in a brick wall where an old unit had been. I regret my decision. It is a clunky dinosaur.

Brand new with poor heating – I just had a brand new one installed 2 days ago. My fujitsu died after 14 years and they no longer make window units. What a pity as it was terrific! I am very disappointed with my new Kelvinator. The heat blowing from it is lukewarm. One of my pet hates is spending alot of money on something that doesnt meet expectations! I would return it pronto… Read more

except I would have to pay someone to remove it from the window. It weighs 70 kgs and is to heavy for me to do! Im stuck with a lemon!

Fantastic unit . Nice and quiet .. Cools bedroom quickly – I read another review and wanted to say I recently had this installed in my window as I have an old bluestone home..and my bedroom wall gets the sun constantly It's quiet and cools the thick stone walls quickly .. which is a godsend .. Five star rating on this .. Power input 1.18 so with SA electricity rates that's app 49 cents an hour .. Well worth it in this 40 degree heat

Very, Very Noisy to the point of Unusable – Bought and installed (exactly as per instructions) a Kelvinator KWH39HRE window mount unit in the last few days and was surprised as to how noisy the unit is, especially on the heat cycle. The unit replaced a 10 year old 3.5kW R/C Panasonic unit which finally failed and the Kelvinator unit is far noisier than the Panasonic unit ever was. The… Read more

Kelvinator unit drones badly in heat cycle and last night when the outside temp got down to Zero deg C the unit just got noisier and stopped generating any heat until the outside temp got to about 2 deg C at which point it started to generate heat again. The unit is supposed to be able to cope with down to -7 deg C !

This Kelvinator unit is as noisy inside as it is outside! It sounds as though the compressor is hammering against the back of the air vent chamber (yes, it is that noisy) but I can't see any contact. Fresh out of the box this unit is unbelievably noisy and is simply unusable while I am present in the room, again, it is that bad.

Now I have to waste my time and set off down the path of dealing with the Manufacturer and trying to get this resolved. I am hoping that Kelvinator can do something about the noise level because the only other option is to stick it back in the box and hope that some time in the future I can find a use for it....that would a very inefficient use of $759 (AU).

I bought this unit because a replacement Panasonic unit was not available and I have 2 Kelvinator split systems and they have been very good, so I figured that a Kelvinator window unit should be OK. Hopefully Kelvinator will be able to correct the problem but I have my doubts because the Kelvinator window unit does not have anywhere near the same amount of sound deadening material as the old Panasonic window unit and that, to me, indicates that Kelvinator did not put much emphasis on noise control. I will update this review if/when Kelvinator have a look at the unit.