KidsOClock GL20

Very disappointed with this watch and, particularly, the customer service. We were told the watch had Gorilla Glass, yet ours cracked within the first year. When I contacted customer service, I was told the warranty had already expired and there was nothing they could do, other than offer to sell me a new watch. For a product at this price, I… Read more

expected much better support.

The main reason we purchased the watch was for the location tracking, as my son rides his bike to school. Unfortunately, the location tracking has been extremely unreliable. On one occasion, at 9:15am, it was still showing that he was nowhere near school even though he should have arrived half an hour earlier than that. It took around 20 minutes to correctly position him, and then it repositioned him again, showing him further away than before. This is simply not reliable enough for something we purchased primarily for safety and peace of mind.

To make matters worse, I was blocked from their Facebook page after posting a review about my experience.

It's incredibly disappointing, especially as we specifically chose an Australian company because we wanted to support a local business. Based on our experience with the product and customer service, I would not recommend it if reliable location tracking is important to you.

I don't usually leave negative reviews but the GL20 smartwatch has been a massive disappointment. Bought last October, it started failing after six months. The tracking is inaccurate, the screen barely works and it randomly switches to airplane mode, leaving me unable to contact my daughter. It also rings loudly even when set to silent/vibrate. On… Read more

 top of the hardware issues, the packaging arrived wrapped in a document listing other customers full names and product complaints which was highly unprofessional and worrying. I do not recommend this product at all.

GL50 - We bought two watches, for our twin girls - both broke in 4 and 6 months of purchase with different issues. Best to save up for Apple Watch instead which can now do much better with the gps and be set up as a kids watch also. Don’t waste your money. As they were Xmas presents we have now had to replace and spend more money to do so. Show details

Disappointing purchase. I bought two. Out of the box they looked and felt great, the kids were very excited. The tracking is not live, it works more like find my phone, and is not instant, sometimes it did not locate the watch but the nearest… Read more

transmission tower. One watch we could not set up to receive calls from a known number, so my son was unable to speak to his best friend. The second watch died within three months due to water exposure; the watches are not water-resistant let alone water proof. It seemed that the kids could call any number they put into the phone. The charging is weird, the connection is easy to knock out. Five months on, neither of my children uses their watch, so it is a big waste of money. There were a lot of bells and whistles on the app, but ultimately, it was clunky and did not do the basic things I thought it would do.

A KidsOClock watch has been the perfect first step for our son becoming more independent. His confidence has grown and we have peace of mind knowing we can easily keep in touch. All the benefits of a phone without the distractions. Show details

We love our Kidsoclock! watch so much. They are easy to use and the features are exactly what we need to keep track of son when he is out riding with friends. My son finds it so easy to answer and make calls we he needs and we recommend this watch over the other brands to all our family and friends. Show details

DO NOT BUY! THESE ARE NOT FIT FOR PURPOSE!!! Great watch when it works, but didn't last 6 months. Like many others here they have claimed water damage and refused to honor their warranty, but the watch was never exposed to water beyond handwashing or a little rain. IF IT CAN'T COPE WITH THIS IT IS NOT FIT FOR PURPOSE!! Went with an Australian… Read more

company, but so dissappointing. Will be pursuing this further with ACCC. NOT HAPPY AT ALL!! Also, if you are outside of a metro area don't bother. Their coverage on regional networks is terrible!!!!

Don’t waste your money. Your child will wash their hands wear their watch, it will stop working and then KidsOClock will claim their is water damage. Not sure how kids are meant to wash their hands as it’s apparently “water resistant” which it’s not. Show details

I have had 3 watches from this company. GL20 which was pretty poor but a first entry model so had potential. The software and app is pretty poor and the tracking although works, isn't what you think it is and it's only accurate to 500m and doesn't refresh instantly. Even manual refresh doesn't always work and it's not that accurate despite its… Read more

claims of accuracy in the specs. I got 2 x GL50 thinking this would improve and got one for each child. GPS wise it's bad. Not really useful at all.

Phone wise it calls ok though as it's always on a speaker phone type call, the noise suppression is terrible and any background noise makes the call virtually impossible. Video chat can only be done through the app which is flakey and the watch can't handle a call more than about 5 mins as it over heats which sounds like a safety issue. Luckily nothing injury wise has occurred. SMS for a watch is OK and the call blocking and only allowing certain numbers to call works OK. The school mode works OK, but alarm settings need more flexibility as trying to use it for Reminders etc is clunky. The battery life is pretty poor, the GL50 can get you a day and a half if the watch is never touched, but the kids use the features a few times in the day, you can bet it's dead by the evening.

The charging cable is a magnetic connection that holds the cable to contact pins on the watch. Having strong magnets near a small phone device is a bad idea as it will impact operation to which I am convinced the poor signal quality this often gets it down to that. The cable is too short, it doesn't always line up and a small nudge can disconnect it stopping charging. This happens overnight without realising it sometimes the you have a dead watch in the morning. There's alerts on the app to tell you the battery is getting low, but it's so heavily delayed it tells you about 4 hours too late. Charging time takes too long. Flat to fill charge needs 6 hours or so. Quick charging to give you a boost isn't an option on this watch so if it's low in the morning, it's pretty much pointless trying to use it in the day as the battery will die before lunchtime.

Then there is the pathetic customer service. They do not understand Australian consumer law and I have evidence they actively breach consumer rights based on their policies. If your watch fails at any point outside the 12 month warranty, they will force a repair which means sending them the watch at your cost and if they can't repair it, they will sell you another one at a slight discount of $160. This is a breach of ACL consumer guarantees and despite me pointing this out amicably, and helping educate them on this topic, they flat out refuse to acknowledge it and will not comply. This disregard of our ACL and consumer rights is unacceptable and it doesn't matter anymore about the product, this alone means this is not a business you want to invest in and purchase products from. It's a complete betrayal of what makes Australia strong and safe for consumers to purchase products with confidence and Kids O'clock outright refusing to adhere means they do not respect this country and the way we do things.

So my advice is don't be swayed by the marketing, the only reason I got more of the watches was in hope the higher model was better, buts its not really. There are others out there and I would rather pick a good company before the product, so take this as a warning if you want to purchase from this company, they will not support you if this expensive device fails after 12 months, you are on your own.

Customer service is non existant, except for chat bot. No phone number to call. Waiting 4 days for sim activation. Promised on the 4th day by chat that the issue would be resolved same day. Still not resolved. The watch works with a sim from my phone. I can't get any more help. Show details

Wouldn’t recommend, purchased one as advertised waterproof. They are not lasted 3 months then failed wouldn’t cover under warranty as they then said they’re not waterproof, even though advertised as. Coverage terrible and battery life poor. Biggest waste of money and has left me having to purchase a new expensive watch for my son. Terrible but Show details

Wouldn’t recommend. At first they worked well (I purchased. 2) then not even 9months later SIM card couldn’t be read and it kept turning off constantly. Emailed and tried all the troubleshooting with no luck, sent off for repairs and it was returned with the same issues. Contacted them again and told to send it back to be told it was unfixable.… Read more

Unfortunately by the time I contacted them the second time (which was within days of receiving it back) it was out of warranty so they wouldn’t replace (despite the problem occurring within the warranty period). Was offered a $169 replacement which I declined. Looking at reviews on Amazon - this is a common problem. The other watch was returned and I was told water damage despite never being used in water- the only thing I can think of is when the they washed their hands something to be mindful of.

Watches are ok but they have terrible customer service. They only appear to offer online support. No phone number on their website (which is a huge red flag for me and I'm annoyed I didnt notice this sooner as I would not have purchased the product had I known). Live chat support refused to give me a clear answer as to what their phone number is.… Read more

It's incredibly frustrating to try and work through technical issues with the watch this way. Do better!!

***UPDATE*** It went from bad to worse. I honestly have got nothing good to say about this company. They promised me a phone call multiple times, never called. Weeks and weeks of back and forth emails where no one listens. One chatbot vogon conversation after another. Completely inept staff and the watches themselves aren't that great and frequency glitch, have unreliable location tracking and calls drop out or fail to connect. Sms messaging repeats over and over. Do yourself a favour and avoid like the plague. I wish I had

The ability to see sms recieved has dropped off the app and there appears to be no fix. This is one of the key tracking features I purchased the watch for so to not be able to see sms received anymore is frustrating. They stopped bring shown after 26th March this year. The kids oclock service desk appear unable to assist. Until this is rectified I wouldnt recommend this watch given thjs key safety feature is missing.

We have been extremely disappointed in the quality of this watch. We have had multiple issues since owning it for jusf over 1 year. It was recently sent back and deemed to have water damage therefore no replacement offered. My daughter has never worn it in water and even takes it off to wash her hands. We were offered to pay for a replacement but… Read more

this is not good enough. I would not recommend this watch to other buyers. I would like to add the communicating with the business seems as though like you’re talking to a computer and not a real person.

I recently purchased a watch from KidsOClock, and I’m really happy with it. The quality is great, the design is perfect for kids, and my child loves wearing it. The ordering process was smooth and delivery was quick. Highly recommend for parents looking for a reliable kids’ watch!

Have purchased 2 of these watches now for our sons. We went with the basic functionality (so no games for distraction). The kids love having the autonomy to be able to call family, and we as parents love having the ability to be able to track and call on scoot to school days. Great features like ability to disable during school hours and no… Read more

monthly app fee, but we learnt the hard way that water resistant doesn’t mean you can get it wet! The interface on the watch itself can be a little laggy at times, and the camera pixels are not the best on the version we purchased last year in 2024 (this may have been upgraded since), but all in all it’s a great first kid smart watch packed with lots of features. The battery doesn't last a super long time (so the kids have to charge it up every day), but I guess that is the same as any other phone battery. Reasonably priced and lots of accessories available compared to other brands. Have recommended to family and friends for their kids too.

I bought this watch for my 9 year old son. It has worked perfectly, the app is easy to use and he loves being able to stay in contact with the family members set on the watch. Have recommended to friends as a great way to be able to stay in contact in a safe way. Show details

I bought the KidsOClock GL20 for my daughter, and overall it’s a great product. The watch looks stylish and feels comfortable for kids to wear all day. The GPS tracking works well most of the time, and the battery life is decent for daily use. I also like that it helps me stay connected with my child when she’s out. The only downside is that the charging takes a bit long. Still, I’m quite satisfied and would recommend it to other parents. Show reply