489 reviews
Customer service is non existant, except for chat bot. No phone number to call. Waiting 4 days for sim activation. Promised on the 4th day by chat that the issue would be resolved same day. Still not resolved. The watch works with a sim from my phone. I can't get any more help. Show details
Wouldn’t recommend, purchased one as advertised waterproof. They are not lasted 3 months then failed wouldn’t cover under warranty as they then said they’re not waterproof, even though advertised as. Coverage terrible and battery life poor. Biggest waste of money and has left me having to purchase a new expensive watch for my son. Terrible but Show details
Wouldn’t recommend. At first they worked well (I purchased. 2) then not even 9months later SIM card couldn’t be read and it kept turning off constantly. Emailed and tried all the troubleshooting with no luck, sent off for repairs and it was returned with the same issues. Contacted them again and told to send it back to be told it was unfixable.… Read more
Unfortunately by the time I contacted them the second time (which was within days of receiving it back) it was out of warranty so they wouldn’t replace (despite the problem occurring within the warranty period). Was offered a $169 replacement which I declined. Looking at reviews on Amazon - this is a common problem. The other watch was returned and I was told water damage despite never being used in water- the only thing I can think of is when the they washed their hands something to be mindful of.
Reviews with attachments
Birthday Gift – We purchased this for my granddaughters 10th birthday and it's been a huge hit. We wanted something we could use for school pick-ups/drops off so we could contact each other encase of emergencies. I've found it's been a great option if you're not wanting to give your child a phone yet. The tracking and geolocation are a big seller for us but also… Read more
being able to remotely take photos, check the battery life and have it locked during school time have been amazing. She loves that she can chat and video call us but I can ensure only pre-approved contacts can contact her. 10/10 purchase.
More than expected – We have been enjoying the watch and have been very useful growing into the last years of Primary. The location function has been tremendous. With regards to this order, received it on time and intact with the website ordering very streamlined. Show details
It perfect and my daughter loves it – It makes things easy ,now I could track my daughter and know her where about. Show details
Happy Mum – I recommend The watch it's easy, it's convenient, it works.. I bought this watch for my daughter's birthday..As she wants to start walking to and from school.. I can stress a little less knowing she can contact me anytime, anywhere.. It's also reassuring knowing where her location is and getting notified if she stpes out of the safe fence.. (The… Read more
location is a little off.. Also had a little trouble recharging the second time round but got there in the end)..She's happy so therefore Happy mum..
So far, so good – Bought this for our 7 year old. Only on 2nd day of usage/testing and so far I am very impressed with the device. I have read countless reviews prior to this purchase and it's looking to be a very reliable watch as advertised. Setup: The setup was a breeze - on the unit, on the phone and with the network. We got an Aldi sim and setup was also… Read more
straightforward.
Calls: Awesome.
Messaging: Tested SMS and was very easy to use even for myself. Perfect with the little fingers.
Chat: there has been negative reviews about this. Yes, it doesn't offer texting and people noted they can "only send emojis" - but you also have an SMS function on the phone to send actual message. Chat even allows sending of voice recording so I don't know what was the issue with other users.
MyFamily App: Works like a charm. Love the disable in class feature - exactly what we need. Also good to have the start and shutdown time I can schedule overnight for battery saving.
There are bad reviews about Location Accuracy, but I don't see tat this would bother me as long as I know generally where he is which is either with us or at school. At least for now.
Build quality is 4/5, it's plastic but still well built. Could be close to 4.5 if that is an option based on price point. It's a kid's watch so if they make rugged versions of these, then that would be 6/5. lol
As an IT guy, I am not a fan of anything that runs on built-in batteries as these are consumables that will reach a certain EOL. I rate this 4.5/5 overall which is for a very early review. Can change depending on the battery which is often an issue with these devices.
TLDR: So far, wife and I are very happy with this purchase.
Ps. Price includes accessory and had 15% off.
Bought this watch a few years ago for my daughter. It has been terrible the entire time. We have had problem after problem with it. With little help from KidsOClock. Emailing back and forth for years. - One example is the location range is terrible. It shows my child in a completely different suburb than where she actually is. - Another is the… Read more
app won’t do anything to the watch as it always says “device offline”. - Another is if the watch goes flat it doesn’t come back on when charging. It just stays completely black and doesn’t come on for weeks.
I have sent the watch back once and nothing was resolved. They said they couldn’t find any problems with the watch. I was told to change providers which I have done and it hasn’t made a difference. And I have also got a second charger which has made no difference.
Long story short. TERRIBLE WATCH. Terrible help/customer service. Don’t waste your money. We should have been given a replacement from the beginning. Go with another brand.
Bought this device for my childs birthday. The first device didnt turn on. Returned it to manufacturer for repairs and when it arrived for the second time, the camera and video calls didnt work. They replaced it. 3 weeks later, the replacement watch stopped working. For $300 this is an atrocious product with poor customer service to boot. Go with a different brand. Very disappointing. Show details
Latest follow-ups
Disappointing purchase. I bought two. Out of the box they looked and felt great, the kids were very excited. The tracking is not live, it works more like find my phone, and is not instant, sometimes it did not locate the watch but the nearest… Read more
transmission tower. One watch we could not set up to receive calls from a known number, so my son was unable to speak to his best friend. The second watch died within three months due to water exposure; the watches are not water-resistant let alone water proof. It seemed that the kids could call any number they put into the phone. The charging is weird, the connection is easy to knock out. Five months on, neither of my children uses their watch, so it is a big waste of money. There were a lot of bells and whistles on the app, but ultimately, it was clunky and did not do the basic things I thought it would do.
Follow-up · My kids still don’t use their watches. And as we only got a semester worth of use out of them I’m not in a position to buy new watches, I would probably look to buy an Apple Watch or something that is more robust. The features did not work as I imagined. The tracking was not in real time, there was a delay.
Positive reviews
A KidsOClock watch has been the perfect first step for our son becoming more independent. His confidence has grown and we have peace of mind knowing we can easily keep in touch. All the benefits of a phone without the distractions. Show details
Find out how KidsOClock GL20 compares to other Kids Smart Watches / Activity Trackers
Know better, choose better.
We love our Kidsoclock! watch so much. They are easy to use and the features are exactly what we need to keep track of son when he is out riding with friends. My son finds it so easy to answer and make calls we he needs and we recommend this watch over the other brands to all our family and friends. Show details
We bought 2 GL20 for our primary aged boys. We love there are multiple options to communicate either using wifi (Chat and Video call) or mobile reception (Phone call and SMS). So no matter what we are able to get in contact. Lots of emojis which the kids love and I can rest easier knowing that they’re safe while walking to and from school, as the… Read more
location feature is accurate. I love that there is “non use” times so they can only use the watch as a watch but they can still be tracked for safety. Only con would be the battery life, definitely needs to be charged every evening so thats a problem if you child needs this for bed time telling. We’ve had a few problems with connectivity due to service in our area and the customer support is so kind and helpful. Highly recommend
Negative reviews
Watches are ok but they have terrible customer service. They only appear to offer online support. No phone number on their website (which is a huge red flag for me and I'm annoyed I didnt notice this sooner as I would not have purchased the product had I known). Live chat support refused to give me a clear answer as to what their phone number is.… Read more
It's incredibly frustrating to try and work through technical issues with the watch this way. Do better!!
***UPDATE*** It went from bad to worse. I honestly have got nothing good to say about this company. They promised me a phone call multiple times, never called. Weeks and weeks of back and forth emails where no one listens. One chatbot vogon conversation after another. Completely inept staff and the watches themselves aren't that great and frequency glitch, have unreliable location tracking and calls drop out or fail to connect. Sms messaging repeats over and over. Do yourself a favour and avoid like the plague. I wish I had
The ability to see sms recieved has dropped off the app and there appears to be no fix. This is one of the key tracking features I purchased the watch for so to not be able to see sms received anymore is frustrating. They stopped bring shown after 26th March this year. The kids oclock service desk appear unable to assist. Until this is rectified I wouldnt recommend this watch given thjs key safety feature is missing.
We have been extremely disappointed in the quality of this watch. We have had multiple issues since owning it for jusf over 1 year. It was recently sent back and deemed to have water damage therefore no replacement offered. My daughter has never worn it in water and even takes it off to wash her hands. We were offered to pay for a replacement but… Read more
this is not good enough. I would not recommend this watch to other buyers. I would like to add the communicating with the business seems as though like you’re talking to a computer and not a real person.
Recent reviews
My son, now 10 has had versions of this watch for 5yrs and I have been saying how great it is. Up until today when I realised that you can not see who they have made friends with, nor any detail at all of if/when/what they are saying to each other. Seems [Content Removed] in the current climate of [Content Removed] and protecting our kids. Show details
We take all feedback seriously, but we do not tolerate… Read more (+1 reply)
I recently purchased a watch from KidsOClock, and I’m really happy with it. The quality is great, the design is perfect for kids, and my child loves wearing it. The ordering process was smooth and delivery was quick. Highly recommend for parents looking for a reliable kids’ watch!
Have purchased 2 of these watches now for our sons. We went with the basic functionality (so no games for distraction). The kids love having the autonomy to be able to call family, and we as parents love having the ability to be able to track and call on scoot to school days. Great features like ability to disable during school hours and no… Read more
monthly app fee, but we learnt the hard way that water resistant doesn’t mean you can get it wet! The interface on the watch itself can be a little laggy at times, and the camera pixels are not the best on the version we purchased last year in 2024 (this may have been upgraded since), but all in all it’s a great first kid smart watch packed with lots of features. The battery doesn't last a super long time (so the kids have to charge it up every day), but I guess that is the same as any other phone battery. Reasonably priced and lots of accessories available compared to other brands. Have recommended to family and friends for their kids too.
I bought this watch for my 9 year old son. It has worked perfectly, the app is easy to use and he loves being able to stay in contact with the family members set on the watch. Have recommended to friends as a great way to be able to stay in contact in a safe way. Show details
Find out how KidsOClock GL20 compares to other Kids Smart Watches / Activity Trackers
Know better, choose better.
I bought the KidsOClock GL20 for my daughter, and overall it’s a great product. The watch looks stylish and feels comfortable for kids to wear all day. The GPS tracking works well most of the time, and the battery life is decent for daily use. I also like that it helps me stay connected with my child when she’s out. The only downside is that the charging takes a bit long. Still, I’m quite satisfied and would recommend it to other parents. Show reply
I just purchased the GL30. It’s a great watch however the GPS is absolutely horrible Never tracks correctly. Constantly says she is home when she’s clearly not. Have used their online customer service and they have been useful. All their tips haven’t worked. If you’re getting this watch for the GPS then don’t bother but everything else is good and as advertised Show details
GPS tracking issues are usually quick and easy to… Read more
I recently bought these kids’ watches and have been very impressed. The quality is excellent, with many useful features that are both reliable and easy to use. The companion app is simple to navigate, and the price is very reasonable for what you get. Our kids have really enjoyed using them, and they give us peace of mind knowing they’re safe when away. Highly recommend! Show details
Wow what an amazing watch. It really gives my child the freedom and confidence to be away from us and know that we are only a quick phone call away if we are needed. I love all the features and tracking is top quality, easy to use and very precise. Thanks for making such a great product. Will definitely be purchasing again for my younger children.
Awful product have been in contact with the company multiple times over the last 12 months. Always reports as offline when at the other parents house so unable to use any of the features. Constantly advised to update software which still doesn’t help to operate the watch while my child is away. Was brought for my daughters safety and I have never felt more let down or ripped off by a product has not kept my daughter safe at all
Hi! It looks like this might be a network issue at the… Read more
- +6
Terrible quality, the bands wear out really quickly. The software/operating system will drive you crazy. Nothing works like they say it will. They delete and block all bad reviews from their socials. GPS is crap and will show you position from 2 days ago. The 'take a remote picture' - a feature that is supposed to be instant/real time does not… Read more
load. If you try to take another photo it's too soon from the first one -so frustrating! Kids struggle to send a sms they have made it too hard and take way to long. You need to log into the app every time you use it. Now the hole in the watch housing for the band pin has worn out and we can't wear it anymore. 18 months of use for approximately 960 hours use it's now useless. No doubt they will try to take this review down too. I've attached some screenshots from the app for you to see what you will have to deal with, like creepy avatars and cryptic messages to decipher.
software updated when prompted, now it is asking for 6 digit code to unlock or contact Kid'Oclock. This is serious issue, and my kid cannot use the watch now and he is travelling. Can someone help in getting the 6 digit code to unlock network? Show details · 1
This watch is used as a spy device by my step son’s mother. It has remote monitoring which allows her to listen in and take photos of his surroundings at anytime. We take his watch off when he is at our home and we get in trouble for doing so. Its an absolute invasion of privacy and no child should have one with remote monitoring!
This feature is available exclusively to the guardians… Read more
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Updated.... I was told to unbind and bind the watch which means all the settings and contacts… Read more (+5 replies)