Klook Travel

Customer service - I booked a hotel with Klook that specifically offered 24hr airport transfers for a fee (with 48hrs notice prior). After being transferred between 5 agents and multiple attempts at receiving help - Klook has told me that they can't help and to work it out myself. I leave in 5 days and have spent over a week on this, being told… Read more

to be patient for 3-4 days at a time. I have requested to cancel my hotel booking but haven't received a response

I have booked the bullet train from Tokyo to Kyoto and Klook made it very easy to book with an extra large bag, you can't simply book a seat and travel, you have to get a special seat with luggage space behind it. I was not sure after booking if we… Read more

had got the green car (much more room and bigger seats compared to ordinary cars on that train) and the customer support answred and checked to confirm it is the green car. The online chat is impressive and helpful. And the website is very easy to navigate. Thank you Klook.

I purchased several train tickets for trips in Japan and it was cheaper than going onto the JR site and so easy with the QR code when purchase was confirmed and scanning the code at the ticket machines at the stations - would do again in a heartbeat. The last train of the trip was the Narita Express to catch our flight at Narita Airport. QR Code… Read more

scanned and tickets issued - arrived at platform early and basically our train and others were cancelled due to a fire on the track - we had to get to the airport and mass chaos ensued with airport travellers trying to get to Narita Airport and only other option was different train line and then catch the Skyliner Express - this would not allow us to use our Narita tickets and new tickets had to be purchased - trains were becoming unavailable due to numbers having to travel as Narita Express out of action. Contacted Klook the day we arrived home and after providing some documentation to verify the situation - a full refund of the cancelled tickets was provided within a few days. Outstanding service Klook and I will be using your services in the future. Thankyou

Under no circumstances should you use Booking.com or Klook in Japan. They're illegal in Japan. I bought a ticket for Tokyo Disney via Klook on Booking.com, but they mistakenly sent me a junior ticket. I didn't realize it because you always trust service providers, and when I arrived at Disney, I realized they had sent me the wrong ticket. There… Read more

are no physical ticket offices in Japan; everything is done online through authorized agents. I was then directed to an office, where I was told the ticket was invalid because it was for a junior ticket and I was an adult. I asked them to help me change the ticket from junior to adult, offering to pay the difference, and that's where the problems started. Booking.com and Klook are NOT authorized to sell Disney tickets, so Disney can't do anything about it. In other words, Booking.com and Klook are illegal companies in Japan. That's right. I was told the only way to resolve the situation was through the agency itself, but since Booking.com and Klook don't operate in Japan, there's no phone number. The only way is through their website by sending an email, which took forever to get a response. They said they bought the tickets from an intermediary, and there's nothing they can do. In other words, Booking.com and Klook are washing their hands of it. In the end, almost $100 USD was wasted, nobody takes responsibility, nobody helps at all, and customer service is nonexistent.

Disney told me that I've never bought anything through Booking.com or Klook in Japan under any circumstances because they aren't licensed to operate there. They buy services from Japanese agents as intermediaries, so they can't resolve any problems. This applies to hotels, plane tickets, tours, trains, etc.

Don't fall for it. A plane or train ticket is incorrectly issued, and there's no solution. Simply buy a new ticket and then complain to them well in advance, as they never respond.

Update: after 48 hours, they offered a credit for the full amount and when asked for a refund they asked for some more time. Just got the approval on it so I am re-reviewing from 1 star. ORIGINAL: Spoke to 3 agents in a 12 hour timeframe. We booked Disneyland Paris tickets dated for July 2. There was a record breaking heatwave in Paris with red… Read more

alert meaning you could not be outside more than 30 mins and less if you’re elderly or a child. I have an 18 month old so I was not going to risk it. I asked for a simple change to the date to July 3 when the heat wave broke and they told me at 12PM that I needed to wait UP TO 12 hours for a response. I followed up at 5PM and they told me to wait at least the full 12 hours. I tried again at 12AM (the full 12 hours) and the third agent said it’s at least 24-48 hours I need to wait which means by the time I will likely hear from someone, we will be flying home. Awful customer service. The tickets are legit but don’t book unless you’re absolutely certain there will be no extenuating circumstances that will arise for you. Learn from me as I’m out almost $300 and got nothing but automated responses.

I used Klook to book tours while in Chiang Mai I found klook easy to book our tours with Hotel pick up you could ask for English speaking guide but the last guide we had we couldn't understand him at all even in English .We used whatsapp to contact the guide for our tours.

Klook is excellent with ideas on what to do in different countries, very easy to use the platform. Also, I love how it has all different costs on activities and budget friendly. Highly recommend. So glad I found Klook.

Amazing Service. The support team at Klook are brilliant. They are fast, polite and respectful. I appreciate how patient they were when helping with my trip and some technical issues that arose. They really take the time to explain, outline and guide (via email) you through the process from bookings, to rectifying booking errors. So rare to… Read more

find an online booking platform that treats you like a human.

Either these guys employ and invest in their human employees, or AI has finally gotten that good that I'm not sure I can tell the difference anymore!

Klook offer trade off rewards for their lowsy service but do not deliver them . Definitely do not trust this company they don't back their products , if there is a problem they will not return the payment.

Misclicked on their website, adding an expensive and unneeded add-on to my booking. Immediately contacted customer service, and was connected with Muhammad I. Muhammad told me tough luck, it's Klook's money now, and to deal with it. No refund/cancellation offered for something I didn't need, and ordered by accident. I wouldn't recommend Klook to anyone.

I booked a Han River cruise in Da Nang through Klook for the dragon bridge fire show. The booking was confirmed for 8:30–9:00pm. On arrival, we were asked to pay an additional public holiday cash fee, and after payment our boarding ticket was changed to 9:15pm. The delay took a long time to resolve and we ended up missing both the cruise and the… Read more

dragon bridge fire show, which was the main reason for booking. We requested a refund due to the timing change and extra fee, but this was declined. I also attempted to leave a review through Klook about the experience, however the review was rejected and I was unable to edit or resubmit it after contacting support. Overall, this experience was disappointing and did not match the booking details provided.

For a Bali trip I booked a vehicle appropriately sized for a bicycle box and mentioned in the booking comments my requirements and the size of the box. They took on the job three days prior only to tell at the airport in the early hours of the morning they won't provide service. There was a Klook service desk there and they did nothing. So found a… Read more

more expensive option, probably a setup. Eventually found a way apply for a refund, but they didn't make it easy and said they'll try and get a refund from the company so it wasn't worth the fuss given I was on a holiday.

We went to the airport in Bangkok to pickup our rental which had already been paid for and found that klook is a proxy for other rental companies. They took our payment from a debit card online but when we arrived, they directed us to Thai Rental Car, an entirely different company. This agency would not accept debit cards as a for of payment for… Read more

deposit. I’ve rented cars around the world, used the same card and never encountered this. We didn’t get the car and then when we asked for a refund, klook only offered a 30% credit towards our next rental.

This seems like a scam at this point. Imagine doing this to only a small percentage of customers and boosting your revenue by $240. Klook didn’t act as a trusted agent. Will never use them again and if you’re reading this I recommend you don’t.

Absolutely fantastic customer service and really wide and varied experiences. From trains, hotels, tours and theme parks. Very competitive pricing. Best travel app, no matter what country you visit.

Booked shinkansen tickets through them - fine. Booked narita express tickets and Tokyo day pass through them - neither were genuine bookings. Very disappointing.

Scam!! Do not use. Save your time and money. I booked a snorkle tour on Nusa Penida. The tour was disgraceful, the equipment was broken and un usable, they left a girl in the ocean and drove off. The water was so rough and no visibility. The ocean was littered with rubbish and nothing like the pictures. The tour was late to begin and very rushed.… Read more

Spent no more than 10 mins at 3 spots before being told it was over. I requested a refund and was blackmailed to take my review down before they would process the refund. Its been 4 weeks and i have had nothing but excuses and still no refund. Total scammers, unsafe company, frauds. I DO NOT RECOMMEND.

Booked bus tickets in Taiwan from Tauching to Taoyuan via klook app..I asked there customer service at time of booking about their system of providing vouchers but not actually bus tickets. The customer service officer guaranteed there would be no issues. When i turned up to travel there was no seats. I had to take a last minute uber as no train… Read more

or other bus companies available . I was out of pocket houndreds of dollars ..klook response have a klook voucher for 27 aud .... Do not use KLOOK ..they only guarantee trouble.

I visited the Klook website and app, as they usually offer good deals on activities in Japan. I was excited to see a 50% discount today, as advertised, but I also encountered some misleading listings. I accidentally booked a tour and had to cancel it since I had booked another one beforehand; this was my mistake. Klook refunded only the booking… Read more

fee for the tour, but I realized I had selected the insurance. According to their policy, they couldn't refund that, despite it being less than 10 minutes since the booking. I find this difficult to understand—although they offered a 30% Klook credit as a goodwill gesture, I still feel I was ripped off. I hope your business practices improve, as some advertisements can be confusing or misleading. Booking number: RNF891550.

My flight was cancelled due to the conflict in the middle east. Although most booked tours didnt have insurance, Klook were so helpful and understanding to my situation and reimbursed me for most tours. Thanks. 5 Star service and highly recommeded. Will be back to klook

Super easy and stress-free! I was worried about my Australian credit card being rejected on the official Disney site, but Klook accepted it instantly. The QR codes arrived in my email within minutes, and I was able to link them to the Tokyo Disney app without any issues. Highly recommend for international travellers!