Klook Travel

Booked bus tickets in Taiwan from Tauching to Taoyuan via klook app..I asked there customer service at time of booking about their system of providing vouchers but not actually bus tickets. The customer service officer guaranteed there would be no issues. When i turned up to travel there was no seats. I had to take a last minute uber as no train… Read more

or other bus companies available . I was out of pocket houndreds of dollars ..klook response have a klook voucher for 27 aud .... Do not use KLOOK ..they only guarantee trouble.

I visited the Klook website and app, as they usually offer good deals on activities in Japan. I was excited to see a 50% discount today, as advertised, but I also encountered some misleading listings. I accidentally booked a tour and had to cancel it since I had booked another one beforehand; this was my mistake. Klook refunded only the booking… Read more

fee for the tour, but I realized I had selected the insurance. According to their policy, they couldn't refund that, despite it being less than 10 minutes since the booking. I find this difficult to understand—although they offered a 30% Klook credit as a goodwill gesture, I still feel I was ripped off. I hope your business practices improve, as some advertisements can be confusing or misleading. Booking number: RNF891550.

I have booked the bullet train from Tokyo to Kyoto and Klook made it very easy to book with an extra large bag, you can't simply book a seat and travel, you have to get a special seat with luggage space behind it. I was not sure after booking if we… Read more

had got the green car (much more room and bigger seats compared to ordinary cars on that train) and the customer support answred and checked to confirm it is the green car. The online chat is impressive and helpful. And the website is very easy to navigate. Thank you Klook.

I purchased several train tickets for trips in Japan and it was cheaper than going onto the JR site and so easy with the QR code when purchase was confirmed and scanning the code at the ticket machines at the stations - would do again in a heartbeat. The last train of the trip was the Narita Express to catch our flight at Narita Airport. QR Code… Read more

scanned and tickets issued - arrived at platform early and basically our train and others were cancelled due to a fire on the track - we had to get to the airport and mass chaos ensued with airport travellers trying to get to Narita Airport and only other option was different train line and then catch the Skyliner Express - this would not allow us to use our Narita tickets and new tickets had to be purchased - trains were becoming unavailable due to numbers having to travel as Narita Express out of action. Contacted Klook the day we arrived home and after providing some documentation to verify the situation - a full refund of the cancelled tickets was provided within a few days. Outstanding service Klook and I will be using your services in the future. Thankyou

Under no circumstances should you use Booking.com or Klook in Japan. They're illegal in Japan. I bought a ticket for Tokyo Disney via Klook on Booking.com, but they mistakenly sent me a junior ticket. I didn't realize it because you always trust service providers, and when I arrived at Disney, I realized they had sent me the wrong ticket. There… Read more

are no physical ticket offices in Japan; everything is done online through authorized agents. I was then directed to an office, where I was told the ticket was invalid because it was for a junior ticket and I was an adult. I asked them to help me change the ticket from junior to adult, offering to pay the difference, and that's where the problems started. Booking.com and Klook are NOT authorized to sell Disney tickets, so Disney can't do anything about it. In other words, Booking.com and Klook are illegal companies in Japan. That's right. I was told the only way to resolve the situation was through the agency itself, but since Booking.com and Klook don't operate in Japan, there's no phone number. The only way is through their website by sending an email, which took forever to get a response. They said they bought the tickets from an intermediary, and there's nothing they can do. In other words, Booking.com and Klook are washing their hands of it. In the end, almost $100 USD was wasted, nobody takes responsibility, nobody helps at all, and customer service is nonexistent.

Disney told me that I've never bought anything through Booking.com or Klook in Japan under any circumstances because they aren't licensed to operate there. They buy services from Japanese agents as intermediaries, so they can't resolve any problems. This applies to hotels, plane tickets, tours, trains, etc.

Don't fall for it. A plane or train ticket is incorrectly issued, and there's no solution. Simply buy a new ticket and then complain to them well in advance, as they never respond.

Update: after 48 hours, they offered a credit for the full amount and when asked for a refund they asked for some more time. Just got the approval on it so I am re-reviewing from 1 star. ORIGINAL: Spoke to 3 agents in a 12 hour timeframe. We booked Disneyland Paris tickets dated for July 2. There was a record breaking heatwave in Paris with red… Read more

alert meaning you could not be outside more than 30 mins and less if you’re elderly or a child. I have an 18 month old so I was not going to risk it. I asked for a simple change to the date to July 3 when the heat wave broke and they told me at 12PM that I needed to wait UP TO 12 hours for a response. I followed up at 5PM and they told me to wait at least the full 12 hours. I tried again at 12AM (the full 12 hours) and the third agent said it’s at least 24-48 hours I need to wait which means by the time I will likely hear from someone, we will be flying home. Awful customer service. The tickets are legit but don’t book unless you’re absolutely certain there will be no extenuating circumstances that will arise for you. Learn from me as I’m out almost $300 and got nothing but automated responses.

Super easy and stress-free! I was worried about my Australian credit card being rejected on the official Disney site, but Klook accepted it instantly. The QR codes arrived in my email within minutes, and I was able to link them to the Tokyo Disney app without any issues. Highly recommend for international travellers!

Excellent driver SUN Zhi Sheng to Mutianyu Great wall, He suggested early departure 6:30am to avoid the crowds, bypassed the great wall shuttle bus and got us VIP parking within 100m of the cable cars at Mutianyu. It felt like we had the whole place to ourselves on arrival at 8:30am. Note: he has a seven seater comfortable car, took us to a local breakfast eatery halfway there, but he doesn't speak English.

My daughter recommended me to purchase train tickets from Klook Travel, which was a very good experience. Klook Travel made things lots easier by providing all important information to users, eg: refund policy; Train times; Luggage requirements, etc. Strongly recommended this site.

We used Klook Esim for India. We could not work out how to activate per phone. Lucky we had two phones and two esims. You have to scan a QR Code with your camera to activate. So we scanned each others QR Code. So one phones account was linked to the other phones usage. Don't know how you can possibly scan your own phones QR code with its camera. Absolutely the stupidest app instructions I have ever encountered. DO NOT USE.

I booked three rooms at Nannup Hotel through Klook for my family, including three children, and received a confirmed booking. When we arrived late in the afternoon, the hotel informed us they were fully booked and had cancelled the reservation. Klook did not send any cancellation notice, so we had no idea the booking was no longer valid. Because… Read more

of this failure in communication, there was no accommodation available in the area and we were forced to drive three hours back late at night with the kids. This caused significant inconvenience and stress for my family. This is the second time something like this has happened to me when using Klook, and it is completely unacceptable. Based on these repeated issues, I would not recommend Klook to anyone.

Bought an esim from klook for my travel to Taiwan. Pre activated the esim before leaving Australia in the hope it would work as i disembarked in Taipei. It didn't so after a couple of days trying various settings i went to Chunghwa and bought a physical sim from them. No problems after that Klook support was no use because i couldn't contact them.… Read more

When I finally received a response from them they suggested I should have asked their partner Chunghwa to sort out the Klook problem??? There was difficulty enough with language already. Buy a SIM on arrival as I have always done is the best choice. Staff at the airport are multilingual and experienced. So much easier and reliable.

My flight was cancelled due to the conflict in the middle east. Although most booked tours didnt have insurance, Klook were so helpful and understanding to my situation and reimbursed me for most tours. Thanks. 5 Star service and highly recommeded. Will be back to klook

I was dissatisfied with my experience. I purchased a Barcelona travel pass that included a cable car ride. Despite arriving during operating hours, the cable car station was unexpectedly closed. Since the ticket couldn’t be used, I requested a refund but was declined without a clear reason. Unfortunately, this left me with a negative impression.

Booked a car hire in Nagoya instead of Nagano. Cancelled the day of because of this mistake. Was not able to pick up the car and lost 100% of my money. No refund. Went all on cancellation fees supposedly.

Tried to book the spacia x train to nikko and had our booking cancelled, even though we booked well in advance they advised the tickets were sold out. Going through another site would have been better and we would have gotten tickets for when we wanted.

I booked an eSim for Thailand which worked well however Klook then charged me for an additional eSim for USA that I did not order. I had to cancel it and request a refund for something I didn't order. I think that Klook call this a promotion. I call it unethical behaviour.

Klook customer service agents go above and beyond to help you. The range of tours, activities etc is First Class. The ability to pay in your local currency is a real bonus. If something needs clarification, you can rely on Klook to get you the information you need. That's peace of mind.

Hi all, Please don’t give these folks a hard time. After all, it’s just a humble family business run by two people… and their trusty chatbot. The chatbot is excellent if you’re looking for copy-pasted answers straight from their FAQ page, but not much else. I booked my JR Pass two months in advance, and surprise—no pass ever showed up. With two… Read more

weeks left before my holiday, I finally managed to break through the wall of silence. The resolution? They graciously cancelled my booking and handed me 10% “Klook cash.” Not sure what that is, and honestly, who’s brave enough to trust them again?

Meanwhile, https://www.japanrailpass-reservation.net exists. It’s $200 cheaper, you can switch languages, you get immediate confirmation, and you can actually reserve seats right away. What else do you need? Maybe a chatbot that doesn’t ghost you.

Booking was great, ticketing and messages were fast. However, got a cancellation at 2am for the day we’d booked tickets to Segway from Santa Monica to Venice Beach (California, USA), advising that the operator had cancelled without reason. Called operator, they advised they don’t use Klook, and never received a booking. Thankfully refund came through promptly, so I re-booked directly through operator.

Booking was made with Klook for an Avis rental vehicle. We required a 9 seater, booked and confirmed a 9 seater. On the day only a 7 seater was available at no fault of our own, apparently Klook's system told Avis' system a 6 seater.. Cost for 9 seater was $1,500.00 AUD and the cost for the 7 seater was $450.00. Do you think Klook can provide a… Read more

refund for their error for the difference? No. They was to provide us 'Klook credits' equivalent to about $300AUD. Now attempting a charge back. Disheartening, thought we were supporting a business trying to provide a good service and more reasonable price point to consumers - how wrong I was.