Kmart Questions & Answers

My order number 598724197 It’s been delivered to the BP Smithfield as I wasn’t home. It’s should have delivered Fairfield West Post Office which it’s normally redirected to there. If I am unable to pick up at Smithfield BP station what will happen to my parcel please???

A week after my item arrived it went on special in store for $10 less. Do I need to take the item back to the store to get a refund or can I get a store credit from Kmart online?

I want to change my online store and it will not allow

How do I get invoices for my online purchases

I just placed an order through the Kmart app for click and collect and it is not showing up in my orders at all, no confirmation email or anything, now I don’t even remember what I ordered! Can you please update your app to show PENDING orders too? Very frustrating

If I order from Kmart online for $65 and free delivery (not one pass) and I have to return an item will I be charged for delivery if I return in store.

I just did an online order for home delivery. At no time did it tell me how much the delivery fee would be. I have just received a message to say the delivery fee was over $300 I have tried to cancel this order but can’t speak to anyone. This is ridiculous.

I placed an order online and on the tax invoice it doesn’t have the size of pyjamas or dressing gown . Does that matter

I placed a order today 23/03/2025 9:12pm Total of $57 as seen on bank which has been charged.but still no order number via email or no order confirmation either.The email for order was [Content Removed] phone number: [Content Removed] used one pass please help

On 17 Feb 2025 I ordered and paid for a Queen bed head. I received an order confirmation immediately but a couple of days later got a new phone and the confirmation can't be retrieved. Now 3 weeks later no shipping info ,delay info or any update, certainly no delivery. Had I known about this poor service ,I wouldn't have ordered and are considering cancelling for a refund. Not good enough, you really need to do better. John R Demarchi.

Hi I ordered a parcel online from kmart on the 19th of January it has been almost ten days, and I have no updates about when the parcel is coming. It has only said that it has been shipped. I am worried because I ordered another parcel after this one and it came in like three days. I really want my clothes parcel to be delivered I don't know what to do

I ordered the items and paid but I haven't receive confirmation mail from Kmart

I haven’t received my order confirmation email I ordered last night

I made a payment through PayPal last week and am still yet to receive an email confirmation of the order....How can I find out what my order number is or when it will be deliver?

Hi there. I ordered 4 items 15 Oct 24 and received a confirmation to collect 1 item, with the remaining items expected within 2 days. I’ve seen these remaining items at a Kmart near me. Can you confirm when my order will be ready or can I cancel and I’ll collect items myself from Fountain Gate? Thankyou

Kmart wishing tree..... organised collection of toys and money for kids... OK.. but there must be a Kmart paid employee who is supposed to anticipate enquiries before anyone questions the vagueness of this promotion. So rather than sending out info about how much money has been raised for kids ( by Kmart??) they should be also explaining what Kmart actually donated in addition to the donations of the unaffiliated public. That Kmart employee should be answering for this and making sure the 37th Kmart wishing tree promotion is branded according to who is funding it first (on the heading) then who is supporting it written in small print on the footer of the poster.

I remember walking out the store with a redundant gift and realising that it would have to be a return trip to refund (which Kmart always does without hassle), I was shown the wishing tree appeal and asked if I could donate money, I didn't want to get into the phone tap donate etc and I didn't have cash, so I just dropped this redundant toy in there. (With the sales docket stuffed in).

I hadn't considered why Kmart was promoting this wishing tree, because I quickly realised that I didn't get a ticket in a prize draw, so I was on my way. I did notice it was branded Kmart's 36th wishing tree.

Now I receive this notice from Kmart...

The Kmart Wishing Tree Appeal raised over $7.9 million in donations across Australia and New Zealand. That's an increase of 24% on 2022, with gift donations also increasing by 25% to over 350,000 nationwide. All to help make the lives of Aussies in need a little brighter at Christmas. We're so proud of our wonderful Kmart community and we'd like to thank everybody involved in making our 2023 appeal such a huge success.

Blah blah blah... Kmart Kmart Kmart donated many MILLIONS of dollars worth to charity for kids.

But what did Kmart actually donate? I have been searching for some information about how Kmart must have 'matched' dollar for dollar the monetary donations given by customers to Kmart for the charity, but I haven't found info like that yet. If Kmart is only passing on the donations from customers by holding up a huge cheque with Kmart logo on it and headline that this cheque is from KMART .... wishing tree... then it seems like a lot of kudos for providing a bit of logistics assistance to collect and hold the donated items (many of which were purchased from Kmart) until the Salvos pick it up for sorting and distribution. It also seems like a bit of corporate double dipping if the items are purchased from Kmart by a customer and then given to the Salvos by Kmart (under the wishing tree in their name).

If the wishing tree was Salvos Wishing Tree proudly supported by Kmart and others, that would seem better.

So how much actually money did Kmart contribute? How much of that money comes from the executive management team who thought up this Kmart branded promotion (all on six figure salaries). ???

Why isn't all of this known and readily available information in the messages that are being sent around to promote this corporation

Hi, I ordered online tonight paid through PayPal and payment went through but never got a order confirmation email. When I didn't get the email off kmart went back and saw that the item I thought I ordered was still in the Cart so I thinking there was a glitch in your system that why I didn't get my email. Can you please me please? I have all the photos of the paypal payment and bank payment coming out and the items I ordered as well.

Not matter what I do, clear cache, change password. I cannot get the Kmart website or app to sign in with my One Pass account. I have linked them in the One Pass website. It keeps saying 'sorry we're having difficulties connecting your Kmart account and couldn't sign you in. So annoying and frustrating. I just want to be able to claim by free delivery which is what I got the One Pass account for! Thanks!

I'm truly frustrated with the current situation. My order has not been delivered, and despite multiple inquiries, I have received no feedback unless I initiate contact. The courier informed me three times that they couldn't locate the item at the Kmart warehouse. Kmart claims it's at the Get It Fast depot, while Get It Fast insists they can't find it at Kmart. This lack of clarity is extremely frustrating, and I'm eager to understand what is causing this discrepancy. How can you provide a solution for this problem? I paid for the order and I still did not receive and nobody knows what is happening.

Why the no help and no response?! They said they'd pass it on to further management, and haven't responded in the couple days since. No info about what I paid for, no confirmation email, and the money has still been given. I tried emailing for answers, and have gotten silence in response. I want the damn books I paid for or my money back.