Kogan Agora KALED473DSMTZA (47") Questions & Answers
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When I turn on the TV its stuck on the loading screen then after 45 seconds. It turns off
I have the same issue did you fix the problem?
KALED55KU8000SZH modal When I turn on the TV its stuck on the loading screen then after 45 seconds. It turns off. Does any one what to do with this error?
When l on the TV . Power is coming but no sound or pictures. No signal "icon display .
How do I get the TV back to normal viewing
Hi i have i have KALED473DSMTZA. Tv is not responding when i go to the play store it shows not responding and not able to install any app.
I need a replacement remote control which remote do I buy?
i can not find a firmware update for my KALED49KU8000SZC can i use the 55" firmware KALED55KU8000SZC ? this so frustrating - Tv goes to Loading screen 45 seconds then turns off back to standby, any other suggestions
tv remote code
Hi
What file do I download to reboot my 47"TV? As the screen just has Kogan on it and will not load
regards
Upgrade Kogan tv 65 inc successfully but stuck on reset what I will do
Hi, thank you for your question.
Please continue to respond to the emails you have been receiving from our Help Desk for technical and warranty support and we will be happy to assist you in resolving this issue.
Where can I download firmware for 47?
Hi Jessica, thank you for your question.
For assistance downloading the firmware file for your TV, please contact our Help Desk for assistance here: external link
When I turn my kogan 48" led tv off by power switch it wont come back on for 24 hrs or more then suddenly it comes good and I can turn it on again. If I just leave it on standby and use remote to operate it there is no problem. Unfortunately I am in the habit of turning televisions off at the power switch. How can this problem be fixed??
Hi Bruce, thank you for your question. From your description, it sounds as those there may be an issue with your TV's internal components, which may require repairs to fix. Please contact our Help Desk for technical assistance here: external link
Tv power light comes on but nothing on the screen just black. Any ideas?
Mine just did exactly the same thing. Have your found any information about this Mark?
Hi im having the same problem. Does anyone know what to do.
i upgraded my kogan agora smart tv,then after turned itself off did not turn on and now my tv do not show anything please help me thanks
Why if i use youtube and it say "there is error for networking 410" and i tried to update the youtube but the youtube looks freeze on the screen. Why should i do to use youtube?
When trying to do a firmware update it freezes at 2%, i have tried multiple usbs all formatted in fat32, ive tried power cycles and also different usb ports. Still no luck
I have an issue where the TV is rebooting and getting stuck on the white kogan loading screen.
I have done a factory reset and power cycle as per you help website.
I tried to call your help line 1300304292 but I stay on hold for a while then it gets disconnected.
What can I do?
Hi Chris, apologies for the issues you're experiencing. We'd recommend trying a firmware upgrade to see if this resolves the issue. Please double-check that your TV product code is 'KALED473DSMTZA'
Please see the following link for the step by step instructions showing how to upgrade your TV firmware:
external link
cannot start tv , smart tv loading on screen all the time will not boot? Any help?
kaled55uhdzb
Hi Ken, Sorry to hear about the issues. We'd recommend giving the firmware update a try. Please see the instructions in the link below: external link Please double-check that your TV product code is 'KALED55UHDZB' as installing the wrong firmware can cause issues.
If the issue persists, please get in touch with our support team at external link
My Kogan 47 inch smart TV won't load pass smart TV loading. I tried to upload the firmware it says upload failed any help?
Hi, Thanks for your question and we're sorry to hear of those issues. There are a couple of reasons a firmware update might fail, to work through the possible issues it would be best if we can troubleshoot via our help centre.
You can contact us by phone (1300 304 292) or online (https://www.kogan.com/au/help/question/new/complete_question/support), or if you'd like to advise your order number we can arrange someone to get in touch.
Similar to other on this page, my 47" KALED473DSMTZA was reboot by itself and is not stuck on the loading page. I have downloaded and tried to install the firmware but it gets stuck on 2%. Is there a fix?
Hi Phil, Thank you for your question and we're sorry to hear you're experiencing these issues. If the firmware update isn't going through, you can try a power cycle prior to giving it another shot: external link
As well as that, we recommend downloading the firmware update file again, just in case it's become corrupted in downloading.
If the issues persist, please get in touch with our Support team so we can work through the issue, you can call on 1300 304 292 or submit an online inquiry here: external link
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