Kogan 5-in-1 Combo Scanner Questions & Answers

Hi Graham, That scanner is a terribly cheap and nasty, nasty piece of Chinese-made RUBBISH. I send mine back to KOGAN for a refund. It just provides are really terrible quality scan of your photos. I have the KOGAN Premium Scanner (Also made in China - but then again EVERYTHING seems to be made there) but it is okay. Quite a good result can be obtained! It's not great, but it is a million times better than the 5 in one rubbish. Send it back for a refund, or if that's not possible, simply throw it in the bin and move on with your photography and scanning with a better product. Unfortunately, there are barely any decent scanning products out there at the moment.

put slides in have sd card in press mode press capture right arrow once to show solid square not film press capture capture it works

Sorry I don’t know. I sent this back to Kogan as the quality was dreadful. The 14Mp combo scanner is the better product. Although, the colour reproduction is not quite good enough.

I’m sorry I have no idea. I couldn’t get it to work properly and the few photos I scanned were soo bad I notified Kogan and sent it straight back for a refund. I bought the Premium 14 Mp scanner which is quite a lot better. Not great, but 100% better than the one you have. I suggest go to the Kogan website and arrange a return for credit and buy the Premium scanner.

Don't even try. The machine does not work, and is absolute rubbish. Throw it in the bin.

I eventually copied over 400 slides sucessfully this is how I did it in point form:- SD card inserted turn on machine press mode press ok/capture press mode right arrow to slide symbol press ok/capture then ok/capture to save I HOPE THIS WORKS FOR EVERYONE HAVING PROBLEMS regards Lynn

Has anybody returned this heap of junk to Kogan and sought a refund?

what is the point of plugging the USB into a PC ????

Send it back. It’s useless.

Yes you are right. Thanks

I am having the exact same issue. Am beginning to think it is the SD card. When there is no card I the machine all of the menus work fine. The moment the SD card is put into the machine it says goodbye and turns off. If I start with the sad card I the machine then it automatically turns off.

I'm having the exact same issue too. Very frustrating and disappointing. Looks like the hassle of a return.

i was having trouble as well, when i went to save, the options did not come up, i got the goodbye message as well. what i found fixed it, was to change the sd card holder to a different one, once i did that, it worked

Hi Dorothy. The instructions are Chinese to English translations and are useless. I’m afraid that this particular scanner is junk. I had it and sent it back for a refund. The quality of the scan is shocking. It’s a piece of Chinese made junk fit for one purpose and that is the RUBBISH BIN! Maybe ask for a refund, as I think Kogan should stop stocking such a junky unit and send them all back to China. If you sent it back, Kogan should refund you, as the unit really does not work properly. There is a scanner that does work and that’s the Kogan Premium Film and photo scanner - 14MP. I have it and it’s fine. Maybe replace your with this one - you will find it quite good.

Will never work. Throw it in the bin like I did. Absolute con.

You’re right there! I had it one day and sent it right back. Rubbish.

Thanks for your replies. I have discovered how to get the slide function. You press OK more icons appear including one for slides. The quality is not great but the slides are very old and not in good condition. I am quite happy with the unit now.

I eventually copied over 400 slides sucessfully this is how I did it in point form:- SD card inserted turn on machine press mode press ok/capture press mode right arrow to slide symbol press ok/capture then ok/capture to save I HOPE THIS WORKS FOR EVERYONE HAVING PROBLEMS regards Lynn

Thank you for the details. I have successfully scanned my slides now Dorothy

This is the same problem I am having

the included instructions are very tricky and I couldn't get it to work either, I ended up finding instructions online and eventually got it to work, however the results are very disappointing, the images come up very dark and I wouldn't recommend this scanner if you want to scan old slides.

Can you describe tricky, I just can’t follow them very unclear

I eventually copied over 400 slides sucessfully this is how I did it in point form:- SD card inserted turn on machine press mode press ok/capture press mode right arrow to slide symbol press ok/capture then ok/capture to save I HOPE THIS WORKS FOR EVERYONE HAVING PROBLEMS regards Lynn

Does anyone know what diameter the power supply plug is as i have lost the original one. Stuart

Hi Lynne what type of SD card did you use. Every time I put an SD card in the unit it switches off and says goodbye.

I don't believe there is any autofocus adjustment, only fixed. Did not have any problem with that. The biggest problem I had was colour correction was very poor for negatives. In fact its terrible. I will most likely have to get additional software to correct it . There should be a test negative for calibration purposes... Not ..

This product is totally rubbish. Kogan should stop importing this kind of rubbish. I was not able scan at all. Very difficult to contact customer support of Kogan.

My three units ended up in the recycle bin at the local tip

I should have read these reviews before purchasing Only fit for land fill

Yes, hindsight is a real nuisance. Mine was a present that I stuck away for too long until I had the time, warranty ran out and too late to get a refund. And Kogan no help whatsoever.

damn i didn't read this review. I have all of mentioned problems. What expensive rubbish this is.

G'day Dev L. Sorry to hear another bad luck story about the Kogan 5-in-1 Combo Scanner. Every so often, I drag my unit out in the hope it has had a miraculous cure, but no, disappointed every time. I borrowed a friends little unit, called, Qpix Digital Film Scanner, Model No. FS-170, not much bigger than a Rubics cube, only does slides, very restrictive, but did the job. He said his son bought it for him from Kmart, but I haven't been able to trace it there. Google it and a couple of products come up for about $70, just make sure it is in Australia, one was at Regents Park near Sydney. I just did a rough job. In case I ever win Lotto, I will pay the 80cents to $1+ each, for someone do do them professionally. Thanks.

I think it is a dud. I have had three units & none worked satisfactorily. One thought, did you insert the SD card first?

yes i was unaware it even needed an sd card my last scanner from transonic was a simple plug and play device with a disc

Yes I bought the sd card with it and inserted before I turned on thanks for your answer. Surely this product should be withdrawn

same

G'day Heather L. No You cannot save direct to computer and good luck trying to get it to work anyway.

Yes you can. On my Mackbook - open finder & you should see the file, I think named no name. Open it up & you should see all photo files. You can open & file where you want them. Also mine downloaded into Dropbox file named camera uploads ( that is when it worked sometimes)

1. Make sure you use the mode button twice if necessary, ist to select film then ok 2nd to select slide (the second icon from left) then ok, then push ok/capture 2. That was also one of my problems which I could not solve. had to turn off power & try again which was only successful sometimes.

Any luck on this Norm? My machine goes blank/power saving mode when I press "capture" and nothing is saving to SD card.

G'day All, Don't worry, I haven't forgotten about this. I took my machine to JVP on the 18th of May 2020 and am still waiting for them to call me. Rest assured, when I know, you all will know. Thanks for your patience.

Set up the machine, turn on and press Mode and icons should come up on the screen, use the arrows on the left to scroll to whatever you are trying to scan, press OK/Capture, the another set of icons should come up, again use the arrows to move to whatever icon you need, press Ok/Capture. Make sure everything is in place before you turn the machine on. Thanks.

Thank you Norm - I have done what you have suggested but photos are still more like negatives - cannot get the positive yet. Will try again tomorrow - Blessings

I am having problems also mode button does not show the icon for slides but somehow I did get it once copied 36 slides successfully but now cannot get the slide icon whew this is very trying, if I could afford to toss out my machine I would but I can’t so I have to persevere

I have given up trying to get it to work. Total waste of my money and still getting offers to buy one

Make sure you follow the basics; insert SD card before pressing power button. Also try a low capacity SD card, 8 or16 GB' s. You could also switch off at power point and switch on again after about 20 seconds. Press the mode button before the 12 seconds are up. Read instructions again very carefully and keep trying, as I did. Good luck!