Kogan Agora Smart LED TV (Full HD) KALED43SMTZA (43")

Kogan not so smart tv – Either these tv's are useless as far as smart tv's go or I am not savvy enough to work it. Have spent countless hours either trying to get netflix working on this tv and researching other posts with the same problem. Would have been better off buying another brand and a chromecast. Anyone got any idea how to get netflix working as I have had no luck downloading the app.  Show details

Worst TV with extremely slow and poor support with no real solution – Not sure how smart but this TV is only good for watching live TV. Any other function such as pause live TV works very poorly. eg: If I pause longer than 30 mins then when I resume it starts from 15 mins lapsed. YES, my USB is large enough to record enough live TV or pause live TV. Also my TV does not update or able to check for latest software… Read more

updates. As per the slow process of troubleshooting with Kogan tech I have updated the firmware and the version has also been confirmed with the tech but still nothing has resolved my issues of pausing live tv longer than 30 mins or check latest software update. Kogan rep has been going back and forth with email (5 days with slow reply) for days now and the best they came up with is my USB drive could be faulty. Which cannot be true as I have tested the issue on more than 2 USB drives. Also avoiding the other issue of software fails to check for updates completely. Is it too hard to ask for a functional TV or should we just expect it to be crap cos it's cheap? Regardless the price it needs to be functional specially when the TV is still under warranty.

Picture is almost 3 dimentional – The picture quality is as good as I have seen on tvs that cost many times more. Speakers are not surround but the quality is good and can be altered tone wise to suit.It has 4 HDMI ports and other ports for older accessories. The remote is well marked and easy to use. I have it connected to the internet by bluetooth. If I bought another one I would not look anywhere else. Gordon  Show details

More than I expected – I bought this Smart TV on the recommendation of a friend. I expected to pay more than double for it as I had seen them in other catalogues. Many of my friends have other makes but all say it is better than theirs even when they have paid more than double the price. It is very easy to use with no hiccups, It has 3 HDMI ports, enough for everything… Read more

I need. Sometimes the picture is like 3D depending on the program we are watching. I got a 5 year warranty for $99. The item was received 2 days after ordering and is still in as new condition. I am very happy with the Company and the TV.

What a terrible TV. Never buy it or go near it – I bought this smart TV buy it is terrible. Changing the channels freeze, so called smart TV is not really smart. Navigating through the setting and apps is a nightmare. I finally found the Netflix but do not bother with it. Never buy this TV just because it is cheaper than some of the main stream models.  Show details

Crap! Just Crap! – 1.For its quality its really crap! Quality is conparable to a tube tv, who watches non-HD this days? 2. I used a wall mount for this... with just 2 months used, the "supposed" strong wall mount screw holes bent.... i have pictures. If given the chance... stay off their brands.  Show details

Bad operating system – Operating system is really bad. Remote control is not fully compatible. I am not able to cast videos from mobile and from you tube or from any other app like stan, netflix. There is regular error on youtube ( unfortunately youtube stopped working. Not at all happy with the purchase, want refund.  Show details

No Support at all have been basicly told to bad your tv dosnt work we dont want to know – bought a tv from kogan in December, it started with an issue in Feb with the weather app that stopped it from working properly. I applied the firmware update as instructed by support that is where my problem has now started from prior to the update my homeshare app was fully functioning it was able to find my pc and I could watch thing straight… Read more

form my files it no longer can find my pc. I first reported this issue on the 29th March now after a dozen emails and three phone calls, I still have no resolution have done everything that has been suggested to me with no results. I am extremely unhappy and want something done about it. I bought this smart tv to be able to do the very thing it can no longer do after many emails and phone calls now find out it is a fault with the previous update that has caused the issue kogan can not get their software right. Have now been told I have to wait for a patch to be developed, are you serious? No also have issues with netfix iso app not functioning was sold a tv that clearly was miss advertised as netfix compatible and smart. I just want my money returned as they have told me a repair or replacement is not an option.

Update so they basicly have no idea what is wrong with the software and don't care this is the latest reply

Ted (Kogan.com Help Desk)

May 11, 14:44

Hi Renee,

I have had a further discussion with the testers and been able to test the app myself on a post-update TV.

In testing the app, we found the IP addresses of network-linked computers and were able to navigate shared folders and open files within them.

I understand these aren't the same results you were experiencing, and that you were having success prior to the firmware update.

The potential points of failure in this kind of issue are many, and while the TV able to access both Wi-Fi and devices across your network through Homeshare, we cannot say that there is reason to believe the TV has an issue.

Our recommendation is to try another app with similar functionality, such as the DLNA app which is also installed by default. As well as this, the advantage of the Android platform the smart TV runs on is access to thousands of apps on the Play Store.

I'm sorry we won't be able to assist further with the Homeshare app, as we have provided as much information and troubleshooting as is possible for an issue like this.

If you have any other queries or concerns, please don't hesitate to contact us.

DO NOT BUY FROM KOGAN.COM

43 Agora Smart TV – Only had it a couple of days so here are my initial impressions. It works well enough as a TV. I think the picture is very good and sound quite acceptable. Priced well. I'm not interested in cable services so I have nothing to add about its function in this area. Wasn't too hard to set up without referring to a manual but couldn't find any… Read more

explanation of the remote so I'm still searching for a "mute" button. I stumbled around to find various functions including wireless set up, connection to internet searches, youtube, virtual mouse, and realized without a keyboard or mouse it's tedious. Maybe the Kogan checkout should be updated to suggest you might want this and why. If you want to use it more as a computer you should definitely buy a keypad.

As I only have wireless services with a limited data download I have concerns as to whether I can turn off updates and if this thing will want to suddenly download a new operating system and give me billshock. No obvious information on this included.

My last TV was an LG and though not SMART, had many connection points including optical digital, rca and hdmi. Kogan has not included rca or optical digital so some adapters are required.

Headphone connection is not good.Possibly defective, Mini plug hole is the only option which seems to work ok with my mobile phone earphones. The supplied mini into 3 rca female adapter (audio and video) didn't give a clear signal. My wife works early and if I want to use the tv at night I need headphones, so this is annoying not to have a simple solution. Problem of buying online is you don't see these details easily.

I want to connect it to wireless headphones which have RCA connections. No RCA connector points in or out. This means my DVD player is now also extinct without finding some kind of adapter rca to hdmi which may or may not work??

Thinking I could connect some external speakers. No optical out or rca cable out. There is digital coaxial out. I have to buy a cable to see if that works.

I was keen to see if I can get my mobile phone to share its screen. Downloaded the software into my phone and haven't got it to work. Hoping it would be something like Google Chromecast usb plug in device but without having to buy the peripheral device. If I can screen share with my phone I can use the tv efficiently in my music tuition business. Doesn't seem like it is going to work. I don't have a router as I just have wireless services which are mobile hotspots. Maybe I need a router but at this point I'm just confused.

So I am in the market for another tv for my office music tution business but I am not certain if this will be another Kogan at this point.

If the product lasts I guess I won't be too upset, As there are many complaints on this review site about breakdowns I am slightly nervous.

WORST SERVICE AND PRODUCT BEWARE!!!!!! – I had my TV for 2 months and kept getting an error that said launcer failed.. After googling the issue i came across a thread where Kogan admited to the issue and that they were "Working on a firmware update" solution A few days later instructions were given to update. i followed these to the mark and it did not work... i contacted chat and… Read more

they advised the exact same thing! i did it again and the update worked but the screen then became distored and make a funny noise..

They advised that noone would be able to talk to me as all senior staff were not available (Friday afternoon) and that none could call me back till monday..

I was forced to go on that weekend to buy another TV as i had family coming over for a screening event of a very important family event... They then told me that i need to send the TV back and this would take 14 days. i have pushed so hard for a refund as i dont need the TV anymore as the stupid thing is broken and its a Techinical fault and because of there porr service and faulty product i am now out of pocket for needing to buy a new TV. not to mention its now been over 2 weeks and they expect me to wait another 14 days to look at the thing

They also expect me to buy a box to transport it back in. Who keeps the box i live in a very small apartment with no storage...

Service is terrible, you get what you pay for so beware and just go to one if the bigger chain stores, spend more and actually get some service..

I have asked several times for a member of management to call me but they just keep sending stupid emails

I am so stressed over thsi whole process it causing me anxiety and wasting so much of my time!

Foxtel GO will not work on jailbroken device – Kogan did your firmware upgrade to fix the "Launcher has stopped" jailbroke the device?? I followed the link suggested by kogan - https://www.kogan.com/au/help/kaled43smtza-tv-firmware-upgrade/ As per the link, I reset it to factory reset too. Because of ths I'd to re-install all the apps. Foxtel GO is displaying - " Foxtel Play will not… Read more

work on jail broken device "

This TV has given so much pain in less than a month of purchase ( Bought it on 22nd Feb).I already regret it not sending it back within 14 days!!

.

Anyways back to kogan, did your firmware cause this issue? Whats the solution.

Most Dissappointing Thing I Have Ever Bought – I am devastated that this TV purchased as a birthday present for my husband is such a failure. Despite resets, power cycling, reloading firmware etc - the problems persist! The Launcher message remains. At one point was actually able to watch TV and change channels. Next evening we were back to square one. I will be demanding a refund today.

"Unfortunately, the launcher has stopped" error that wont go away and cannot work on anything – I purchased a TV from you on 24th January and have had continuous issues - now I have this error that wont go away. I have done a factory reset and about 4 power cycles, your CS cannot help and instead keep sending me emails saying we are working on a fix. There is no response to social media posts and I get pre-drafted email responses when I… Read more

contact your customer service team. Absolutely unacceptable. I cannot use the television for the purpose I bought it for! Where is the update on the situation seeing as obviously this is an ongoing issue with a number of people that has been flagged for almost a week now? Not happy at all.

Buyer beware! Faulty TV: Launcher has Stopped – Same issues as others however I have done a full factory reset, turned off Internet and I can't even use mine as a dumb tv. It's stuck on black screen "unfortunately, launcher has stopped". Can't access anything else! Including the DTV. Last night I could watch DTV, this morning, nothing. This TV is 100% useless. I will be having my bank issue a… Read more

chargeback reason code 53 (faulty merchandise) I suggest everyone does the same.

The company is unwilling to offer I quick solution or a refund.

So far so good – I purchased this TV before reading the reviews and was expecting a real lemon, however we got this for Xmas mainly for Netflix and Youtube. The set up was simple and we have watched countless Netflix Movies and Youtube clips. Quite happy. Navigation is challenging though! However the kids have mastered that part much better then me.  Show 5 replies

Crap – AFL app is asking to turn on location services when it is already on. Crap. Also doesn't work with any of the free to air TV app. There is no scroll bar on either the side or bottom. Absolutely terrible. Logan is crap crap crap!

A Smart TV with limited 'Smarts' – Having received this Kogan Smart TV at Christmas, I was keen to join Netflix and enjoy the ride. I was disappointed to be informed by Kogan support (politely) that: "The TV has compatibility issues with the following applications, ABC iView, TenPlay, 7Plus, Stan.com, Presto, Spotify or Netflix, aside from these mentioned you are able to play other programs." Not so Smart...

Garbage- I threw it out - literally – This is the only device I have that does not stream Netflix in my house. Netflix works great on my children's cheapo tablets and on my phone and laptop, etc. I purchased it only for Netflix and it is next to useless. Power-cycling and clearing the memory cache don't help and neither did the latest firmware upgrade. Occasionally it is watchable but… Read more

usually it either freezes or I get audio with no video. Tech support is less than helpful with repeated suggestions of power-cycling. This is just as irritating as this damn TV. No wonder the price has been dropping so quickly. Unfortunately for me I paid top dollar as a pre-order and shipping. I will not purchase from Kogan again. Ever.

Update, this is now sitting near the garbage bin but it does not fit. Not only is this garbage but it does not fit in the bin and now I will have to make other arrangements. Maybe the help desk has some ideas how I can fit in my bin? Is there a Kogan skip bin service? That would be the first helpful suggestion for a use of this product. If my review will help even ONE hard working Australian to save their money and buy something different, then it is worthwhile. Customer support/ help desk are hopeless and their products are worthless. Buyer beware.

Don't be fooled – I bought this TV as for a Smart TV, it is well priced. But that's where the positives end. From the initial setting up of this product, through to the endless resetting in an attempt to revive some kind of functionality in the 'Smart TV', this product is beyond frustrating. The android system does not seem to cope with the functions you want in… Read more

a smart tv rendering it absolutely useless. It is not a firmware issue as Kogan might suggest, it is the general functionality of the TV itself.

Here's a few issues I experienced...

The cursor for the remote seems to disappear frequently so you don't know what you are highlighting, this is when it's not locked or frozen. When this happens I have to switch the TV off at the power.

The TV guide function only previews one channel at a time, and you have to change channels to view the program times. Rather than a full guide of all channels. A TV guide's purpose is to avoid frequently changing channels. Utterly stupid.

When connecting a USB device, it does not recognise folders, and instead previews all the content as icons rather than lists. This can be frustrating to scroll through.

When viewing a video the rewind/fast forward function seems to jump way further, rather than slowly skipping through so you can stop at the scene you want to view.

The remote itself isn't great - no alpha keys. Shouldn't a Smart TV requiring endless entering of passwords, searching net, etc. be provided with a remote you can actually use the alphabet with rather then a slow loading soft keyboard or having to purchase an additional wireless keyboard?!

When streaming from Netflix, there was a lot of pixelation. I did another test streaming through Apple TV, and there was no pixelation which suggests to me it's not an ISP connection issue, rather how the TV itself streams the data.

Given you want a Smart TV to stream from the internet. This product is so offensively terrible, you really need to heed these warnings and not bother.

I recommend getting a regular HD TV and pairing that with a much more efficient user friendly Apple TV. The older models are now quite affordable.

SO NOT Smart TV – I read the reviews and guess what I have EXACTLY same problems. Kogan should be absolutely embarrassed with such an UNSMART TV. My reception is now cutting in and out, I have NEVER had a reception problem with any TV in my house. Nothing short of a money back solution would be the responsible customer service response to this disaster. If this review stops someone from buying this TV, that would be a fair outcome.

Heap of Rubbish ... Do Not Buy !!!! – I bought this product a few months ago. 43' Kogan Smart TV. The setup instructions (particularly for the Smart TV are utter crap and the Help Desk is even worse). After struggling through and finally setting up, the Weather Widget on the home page does not sync with the locality. Moving around the screens is also very "clumsy". I would send it back except for the cost and don't expect any help from Kogan. Worst product ever purchased.