Liberty Financial Investments

The worst lender ever!! Do not in any way borrow from these people. In the last 10 years they have taken $152,000 in interest on a $220,000 loan. We have only paid off $28,000 of the principal. Why?? Because it’s a superfund loan and they can!!! It’s disgusting. I’m now selling the property!!

Pretty average, high interest rates , high monthly fees but I knew that from the start . Wait until you are discharging your loans . The absolute bad attitude, rude staff that you deal with . Wendy should definitely not be dealing with customers. From 6 loans down to 1 . Can’t wait for the last one to be moved .

Experience with seeking investment loan without an agent – Very prompt and professional service Staff most courteous indeed I highly recommend this service Show reply

Worst bank – Have 2 investment loans at more than 8% interest rate. Difficult to navigate account overdue and staff they do not know the software Liberty is using it became more stressful. Transaction takes 2-3 business days to process it’s not worth paying high interest rate and delay in processing. Would not recommend Liberty finance biggest mistake ever by mortgage broker

I would change Banks/Financial Institution for anything – Liberty/Secure Funding is the only bank/broker/lender out of alllll the goggle lending institutions that would even look at me! I knew I had full capacity to meet allll my financial commitments but noooo other one would even give me a chance! I've always dreamt of buying my own home, but never thought it could happen, let alone have an investment… Read more ·  1

home as well! I have no one else to thank but Liberty/Secure Funding and of course the wonderful and exceptional Czarina. She was soooo patient, compassionate to my lack of knowledge and understanding. She was just totally AMAZZZZING! I promise, if interest rates go to up to 15% while other Big 4 banks are 3% I will NEVER JUMP SHIP!!! I'll go down with Captain Czarina! lol

A terrible decision for serious investors and they don't adhere to their own policies – I am a professional investor. After using Liberty for some resi investment finance our broker put them forward for a new commercial purchase. Their assessor showed somewhere between a complete lack of understanding of simple financial concepts and utter incompetence. They delayed our purchase week after week with different and contradictory… Read more

requests. The deal was finally killed by them stepping well outside their own lending policy. If your affairs are simple and your holdings are limited, then they may be ok, but if you are a serious investor, you need to stay well away from Liberty.

Incompetent service provider – This lender failed to properly understand our situation and requirements. They consistently were not able to meet the deadlines of the contract and requested additional irrelevant documentation in the 11th hour of each milestone. We were given conditional approval and were then declined due to an issue not stated as a condition. We sought a loan… Read more

for 250k on 1.2M purchase and had outstanding serviceability and Liberty could not help. Working with Liberty cost me in excess of 10K and we did not secure the contract due to their negligence. Do not work with Liberty, they have extremely poor ethics.

Horrible company to deal with – I've had a horrible experience with this firm. We have had our commercial loan with them for almost 3 years. I can't access statements online, when i ask for them they don't send them. Now we are trying to refinance with another firm they keep messing me around with the settlement date. Do yourself a favour and go with another company.

Awesome Service – Salim was great to deal with. He was always prompt getting back to us and made the whole transaction seamless and stress free on his end. Will definitely be dealing with Salim again in the future. Show reply

Poor Customer Service, pathetic on hold message (which after half hour drives one insane) – Unable to resolve customer service insurance of property value through initial calls (both these were taken by polite and well meaning individuals - thank you [Name Removed] and one other) Call elevated to [Name Removed] - who was also unable to resolve or offer a solution (1 hr) Continual harassment for insurance policy (which I have provided)… Read more

and text for something that needs to be resolved (unauthorised removal of funds from account for insurance policy I have)

Great Communication – Marko was fantastic throughout the whole process. Accesible at all times and very detailed in his communication. Highly recommend the Liberty product and looking forward to the next transaction with Liberty. Show reply

Fast, Efficient Service - saves the day – Diane Jones of Liberty Finance was so efficient and helpful, she really knows her products, and was able to help us when another broker could not, and our application with them was dragging out over months. We were so relieved to be rescued by Diane, she pulled out all the stops and got us over the line. Yes, we had a deadline, and thanks to… Read more ·  1

Diane, we made it. So much appreciated, we are forever grateful. Liberty is most helpful with self employed clients, they have good products to suit.

SMSF Rate Reduction – Ben was excellent, listening to our request for a review and responding quickly with a favourable outcome in a reduction for us. Looking forward to continuing our relationship with Liberty. Show reply

SMSF rate reduction – Thanks Ben - for organising the rate reduction. Your efforts are most welcome. We need to reward our loyal customers - if we ever wish to retain them. In a low interest environment - we need to be seen as a partner that is there for our customers every step of the way! Show reply

Service is Second to None – There are more competitive interest rate loans on the market, however the service I receive from Liberty is worth paying a higher rate, quality customer service really does make a big difference and achieves a high level of customer satisfaction. Show reply

Lower Interest rates please – Similar to Amando below, I'm disappointed that when the RBA reduces the cash rate, interest rates are not passed on in full by Liberty and won't entertain a review to reduce rates outside the RBA movements despite good track records with repayments and long standing relationships. Despite IO loans, the rates should be below 5% at least, (three… Read more

loan) Callum was very responsive and attentive but unhelpful in reviewing rates. given what else is in the market.

Interest Rate Review – We have 4 properties with Liberty, all with very high interest rates. After talking to the retention team, they have given us a significant reduction in 1 property and the other 3 are still higher relative to what we can get from the market. Callum is very helpful and prompt in answering my queries.

Excellent Customer Service – Jacob Bullen efficiently assisted me in seeking an interest rate review on my investment property. He came back to me with comprehensive details and the outcome in a timely manner. Show reply

Bait and Switch – Signed up for LIberty loan. Interest rate increased 50bps as soon as I signed. Rates have reduced 100bps by Reserve Bank. Liberty offers 10bps. Disappointing outcome. I had considered getting a new loan with Liberty but not after this experience.

Fantastic alternative to the Big 4 – Been dealing with Jacob Bullen who has exceeded my expectations. He is professional and prompt in handling my loan. I would recommend Liberty to friends and family. Well done Jacob! Show reply

Very poor at discharging loans – Liberty Financial were a bit better than others for the sign up process and the same as others during the life of the loan. The end of the loan is where their operation was unacceptable and led to the 1 start rating. I have two major issues with Liberty. The first is that it took 3 phone calls in 4 months after paying out the loan for them to… Read more

actually process the discharge. They lied in the first two phone calls and stated that they were processing it. The additional issue is that they mailed the discharge letter/statement and the certificate of title to the wrong address even though we updated to the correct mailing address. Imagine the legal expenses and grief if someone takes that certificate of title to the lands dept to register as their own! That certificate will go electronic in 6 months time so we're probably still at risk during that time. Hopefully, someone just put that original letter in the bin since it wasn't their name on the address.

In summary, good at the front end (as is everyone when they're setting up to take your money) and woeful at the back end with discharge and completely careless with the mailing address.

Too easy!! – I called for a rate review on our home loan and Investment loan. Within in minutes Athan informed me that a home loan interest rate reduction would be applied. Athan was helpful and courteous.. Show reply