Liquorland Online store

If I could give zero stars, I would. I tried to purchase again from liquorland to see if anything has changed. Nothing has changed, I still couldn't purchase, I was given the same response over and over that my purchase could not go through, due to bank issues. Despite using different cards and sufficient funds available. It kept saying to try… Read more

again, you haven't been charged for this transaction. Problem still hasn't been rectified after all this time. So I'm still not a customer of liquorland, instead I purchase at Dan Murphy's and they price match anyway. Liquorlands loss.

Can Coles greed get any worse? Are you aiming for trillions now, not billions? Control us in everyway? Just went to do my weekly online purchase at Liquorland. Can't do that anymore. I have to log into a Coles account. One day soon the language we need to use in describing these greedy beggars will be permitted by on this site. Sorry, my local, Coles screwed you over because I am stuffed if I will bow to this sort of blackmail.

they deliver every where else in ydney , wont deliver my area, not that is a bad area either!! I spend hundreds of dollars a shop. just ordered from BWS, getting delivered very soon. bye bye liquoralnd, thanks for treating me like a loser just because of my postcode. guess i will have to give coles the flick as well

The absolute worst delivery & service. 7 days to be delivered to Gold Coast. Products were damaged. Customer service team would only offer $10 off next order! This would be the worst online service i have ever experienced. Even Alibaba is more reliable

Today (Friday 6:01pm) I placed an online order for 1-hour express delivery. Soon after (6:11pm) I received a text advising the order was packed and ready. After 2/12 hours I called the contact number the had been provided - 1300 300 640. After a… Read more

few minutes of delays they checked my order and said that Doordash had not collected it. My order was with Liquourland not Doordash. I asked what had happened and what follow up was occurring. Apparently nothing had occurred at all! They had no solution for their problem either and it was very quickly apparent that it was now my problem to sort out with the store. They eventually let me know where the store was (Redcliffe Warehouse) They flatly refused to provide any names or contact details of the Area Manager or anyone else responsible for the issues, just their titles. They also refused to contact the store. They then said I should call back on Monday? I then asked to speak with a supervisor or manager to escalate the matter and they hung up. I then contacted the store who stated that it was in fact the on-line team who were responsible for contacting Doordash and they had nothing at all to do with deliveries. They explained and confirmed that the order was packed and ready, but that nobody from Doordash had come to collect it. They do not follow up either, so clearly the Liquorland system is designed for the Customer to initiate and follow through with all post-failure actions. They then put me back through to Customer services, but it was a busy tone. I then called it again myself (8:54pm) when surprisingly I was eventually faced with the same unhelpful/original person. They proceeded to repeat their demand for me to call Monday, refused to speak to me, threatened me not to call again and promptly hung up. This is probably the most illogical, insane and most distressing on-line experience ever. Not sure what has happed to this business over the last 12 months, but I’m done with the utter incompetence and stupidity of the Liquorland on-line offering. If this is where Coles is headed, I wont bother even considering trying its supermarket on-line platform either.

Liqourland will accept your order and then take your money. They will even send you and SMS to tell you your order is ready but when you get to the store it isn't and some of the items you ordered are missing. I am told they are going to start to use AI to "improve" the process. I don't hold out much hope. Show details

I'm nearly 80, and pretty grumpy a lot of the time. And when things don't run in a straight line for me, I generally arc up about it. But Coles/Liquorland have changed dramatically in their delivery/online stuff. Liquorland is now run by Coles. It's brilliant. IMO, they don't put a foot wrong. The site has been streamlined and makes it very… Read more

easy to use...DAN MURPHY'S TAKE NOTICE!!! Indeed, I've stopped using Dan's because it had become so bloody complicated. Thanks Coles, for getting this right! I'll go so far as to say, this outfit is probably the best online ordering service in Oz.

Ordering from them is usually good, but every third time it's a miss: - Order may not not contain all items (in particular - when I order a 24 case of beer and get a 4-pack instead - Despite advertising ~60 min express delivery turnaround, this may be 1.5 hours, or may be 3 hours. Miraculously, when I contact customer care, the order becomes… Read more

dispatched within minutes.

All in all, if you're not desperate to have the delivery ASAP, this is less of a problem, but if you time the delivery to a certain time frame, this may be inconvenient.

Not Happy – I recently purchased a bottle of whiskey for my elderly mother. Disappointing to hear this shipment could not be delivered, despite several previous purchases being delivered to the advised address. The shipment has now been sent to a "collection point". My elderly mother will find it almost impossible to collect. Unfortunately future purchases will have to made elsewhere.

This review is for both the online so called Customer Assistance Service and physical store also. I can't believe how Coles LiquorLand can justify being called a business of any sorts. Had my first and LAST online experience and can't believe the absolute disaster this organisation has created. Sure, you might "eventually" receive your order, but… Read more

not fully complete and definitely not in the timeframe promised. Tried to call CS for assistance with a enquiry and some lazy beligerant little turd, working from home, made me feel that I was interrupting his day!! I received no assistance but instead referred to their mountain of Online Terms and Agreements and Rules, and then had the call ended without warning! Called the Store, and didn't even get the chance to make my enquiry, and yep, a rude disgusting bogan female voice said something about "thems the rules" and slammed the phone down!! Why did I even bother? Never again! I don't even drink alcohol, but do keep supplies for Family and Friends occasions. Always check Product Review.

Place an orderfor delivery. Had the charge come up on my credit card. 3 hrs later no delivery so checked online. They had no record of my order. Calked them and was told they had a technical glitch. Cancelled the order. Still waiting for a refund.

If i could give a minus star i would! Ordered on Tuesday for a delivery Fri or Saturday (this is for Saturday guests), i am in South Australia. They don’t post from their own local stores only from Victoria, but you find that out after you pay. Its been transferred so far to two facilities in Adelaide and sitting there since 6.38am Friday but no… Read more

one can tell me where it is!!!! It is now 3.30pm Saturday. Phoned their hotline but they dont care, offer nothing. I don’t need it now. I can get a refund but only if i return the items that i don’t have! Not sure how that works. I would recommend going with Dan Murphy’s, they delivered in less than an hour, from payment to delivery, yet Liquorland can’t manage to do it in 5 days!!!!!!!!

Not sure what's happening to Liquorland,but it's impossible to actually sign in,I've done all the Coles link previously and today I just can't sign in, wanting me to do it all again ,if your sales have dropped,this is why,U are losing customers

Their offers compete OK with those elsewhere, but I would always check elsewhere. Their 60-minute delivery offer is just annoying, though. For the last good couple of months, it's simply gone to mush. Why is something that is so very unreliable even offered? Lately, all it does is cause issues as I can't plan anything close to around..................Maybe they just like annoying customers???

When I order wine, I don’t expect it to take over a week to deliver it! More trouble than it’s worth. Only order if you fancy a drink next year, as this is how long you will be waiting to drink your order.

Overall Liquorland have a professional reputation. Yesterday I had a dispute with a customer service representative. Through no fault of hers she was not able to explain why there had been a policy change to customers purchasing wine on line. I requested her to get a manager or supervisor to phone me the following day. I confirmed I would… Read more

available AM upto 10 am and anytime after 3.00 pm. It appears that lower to mid management do not see the value of speaking with a customer as I have not received any phone contact. Most disappointing from a major retailer who preach the value of customer retention. Most unprofessional! I do not believe Liquorland management understand the customer is the most important person in their business. I do not expect the Coles group to respond

Bought some beer, at a very good price, on a Thursday night. I was able to get "Free Delivery" cause I spent over $200.00. However, although I was eligible for Express Delivery, this option was NOT highlighted; hence available. I chose the "Free Delivery"option, expecting the store, 5mins away, would send it. However, it was sent from Melbourne & arrived 5 days later!! BEWARE if you expect a speedy delivery!!

Frustrating when you place an order, pay for it and then the item is out of stock, holding up your order and get no notification. You could be waiting weeks for your order and in the meantime, another item goes out of stock. Really unprofessional trade practices. They need to address this but they probably don't give a cr#p. Under the Australian… Read more

Consumer Law, businesses are legally prohibited from accepting your money if they know, or should know, that they cannot supply the item within a promised timeframe. They must be upfront about stock availability and delivery estimates before taking payment so think twice before ordering with them.

After placing an online order that initially went through, I later received an SMS saying it had been cancelled and that I should reorder. When I attempted to reorder, the price had increased significantly. That’s not good customer service. I won’t be rushing back to Liquorland — especially when there are plenty of better options available.

Placed a $200+ Order for 60 minute EXPRESS delivery from Jandakot on 02/04/2026. After a minute wait, still nothing. Rang their 1300 number, after they checked I was told 1 of my items wasn't available in whole. They had not made any attempt to contact me. The customer service representative COULD NOT HAVE CARED LESS, he actually found it amusing that I was now without my order for Good Friday.

Useless Manor Lakes store I’m extremely disappointed with the service from the Manor Lakes store. We’ve ordered delivery multiple times, and every single time the order has been shandled. The deliveries have either been incomplete or sent to the wrong address altogether. This level of inconsistency is unacceptable, and it’s frustrating to… Read more

repeatedly deal with issues that should be basic operational. Customers shouldn’t have to chase their orders every time. Extremely disappointing!

Online express order was delivered incomplete by Doordash. I rang the store and was told the driver missed one slab on the counter and was told to ring the Online Orders Hotline. I did so, was on hold for 5 minutes waiting to speak to a person and meanwhile used the online chat function instead of waiting any longer and hung up. There's now no ETA… Read more

as to when this will be handled because I can't wait on the phone any longer to speak to a human who can assist. Such a run around and waste of time considering this was a 60-minute delivery. Never again.

Did an on line order , invoiced and accepted. Next day advised they only had limited stock, not the first time this has happened. I was offered substitute wines and this became confusing, cancelled order.

SKYY vodka the product description claims its comes from California filtered through Californian limestone and enriched with the taste of Pacific minerals. Turns out its made and bottled in Milan Italy. About as misleading as you can get. Contacted Liquorland but did not seem interested or to understand the problem. Guess its buyer beware.