Liquorland Online store

Giving 1 star because for some reason I now have to sign into Coles to sign into Liquorland, massive issue ,what are U doing,I'll shop elsewhere,U make it so hard just to sign in

When I order wine, I don’t expect it to take over a week to deliver it! More trouble than it’s worth. Only order if you fancy a drink next year, as this is how long you will be waiting to drink your order.

Overall Liquorland have a professional reputation. Yesterday I had a dispute with a customer service representative. Through no fault of hers she was not able to explain why there had been a policy change to customers purchasing wine on line. I requested her to get a manager or supervisor to phone me the following day. I confirmed I would… Read more

available AM upto 10 am and anytime after 3.00 pm. It appears that lower to mid management do not see the value of speaking with a customer as I have not received any phone contact. Most disappointing from a major retailer who preach the value of customer retention. Most unprofessional! I do not believe Liquorland management understand the customer is the most important person in their business. I do not expect the Coles group to respond

Today (Friday 6:01pm) I placed an online order for 1-hour express delivery. Soon after (6:11pm) I received a text advising the order was packed and ready. After 2/12 hours I called the contact number the had been provided - 1300 300 640. After a… Read more

few minutes of delays they checked my order and said that Doordash had not collected it. My order was with Liquourland not Doordash. I asked what had happened and what follow up was occurring. Apparently nothing had occurred at all! They had no solution for their problem either and it was very quickly apparent that it was now my problem to sort out with the store. They eventually let me know where the store was (Redcliffe Warehouse) They flatly refused to provide any names or contact details of the Area Manager or anyone else responsible for the issues, just their titles. They also refused to contact the store. They then said I should call back on Monday? I then asked to speak with a supervisor or manager to escalate the matter and they hung up. I then contacted the store who stated that it was in fact the on-line team who were responsible for contacting Doordash and they had nothing at all to do with deliveries. They explained and confirmed that the order was packed and ready, but that nobody from Doordash had come to collect it. They do not follow up either, so clearly the Liquorland system is designed for the Customer to initiate and follow through with all post-failure actions. They then put me back through to Customer services, but it was a busy tone. I then called it again myself (8:54pm) when surprisingly I was eventually faced with the same unhelpful/original person. They proceeded to repeat their demand for me to call Monday, refused to speak to me, threatened me not to call again and promptly hung up. This is probably the most illogical, insane and most distressing on-line experience ever. Not sure what has happed to this business over the last 12 months, but I’m done with the utter incompetence and stupidity of the Liquorland on-line offering. If this is where Coles is headed, I wont bother even considering trying its supermarket on-line platform either.

Liqourland will accept your order and then take your money. They will even send you and SMS to tell you your order is ready but when you get to the store it isn't and some of the items you ordered are missing. I am told they are going to start to use AI to "improve" the process. I don't hold out much hope. Show details

Ordered for express delivery. When it hadn't arrived and we hadn't received a notification of dispatch I contacted the online number. Informed that the local store had now closed. I asked why they didn't contact me to say there would be no… Read more

delivery. No answer. I asked what happens now and was told tha they would deliver it sometime tomorrow. When I said no one would be home which is why it was arranged for today the care factor was zero. I said I will pick it up tomorrow. Told that an email would be sent about this. Guess what - no email. First time I have used Liquorland and definitely last time. There was no customer care. No customer contact. They shouldn't offer Express if they have no plan on doing it. Sorry but your customers time is just as important as yours.

Ordering from them is usually good, but every third time it's a miss: - Order may not not contain all items (in particular - when I order a 24 case of beer and get a 4-pack instead - Despite advertising ~60 min express delivery turnaround, this may be 1.5 hours, or may be 3 hours. Miraculously, when I contact customer care, the order becomes… Read more

dispatched within minutes.

All in all, if you're not desperate to have the delivery ASAP, this is less of a problem, but if you time the delivery to a certain time frame, this may be inconvenient.

Not Happy – I recently purchased a bottle of whiskey for my elderly mother. Disappointing to hear this shipment could not be delivered, despite several previous purchases being delivered to the advised address. The shipment has now been sent to a "collection point". My elderly mother will find it almost impossible to collect. Unfortunately future purchases will have to made elsewhere.

Actually great customer service – I had an order damaged, and had to be sent back to them. I called customer service and they were super helpful, got me a same day delivery with the same items, resolved in 10 minutes. Super helpful, I'm actually surprised at the negative reviews, I've ordered online from them multiple times and received products in good condition + a small gift every time.

Bought some beer, at a very good price, on a Thursday night. I was able to get "Free Delivery" cause I spent over $200.00. However, although I was eligible for Express Delivery, this option was NOT highlighted; hence available. I chose the "Free Delivery"option, expecting the store, 5mins away, would send it. However, it was sent from Melbourne & arrived 5 days later!! BEWARE if you expect a speedy delivery!!

Frustrating when you place an order, pay for it and then the item is out of stock, holding up your order and get no notification. You could be waiting weeks for your order and in the meantime, another item goes out of stock. Really unprofessional trade practices. They need to address this but they probably don't give a cr#p. Under the Australian… Read more

Consumer Law, businesses are legally prohibited from accepting your money if they know, or should know, that they cannot supply the item within a promised timeframe. They must be upfront about stock availability and delivery estimates before taking payment so think twice before ordering with them.

After placing an online order that initially went through, I later received an SMS saying it had been cancelled and that I should reorder. When I attempted to reorder, the price had increased significantly. That’s not good customer service. I won’t be rushing back to Liquorland — especially when there are plenty of better options available.

Placed a $200+ Order for 60 minute EXPRESS delivery from Jandakot on 02/04/2026. After a minute wait, still nothing. Rang their 1300 number, after they checked I was told 1 of my items wasn't available in whole. They had not made any attempt to contact me. The customer service representative COULD NOT HAVE CARED LESS, he actually found it amusing that I was now without my order for Good Friday.

Useless Manor Lakes store I’m extremely disappointed with the service from the Manor Lakes store. We’ve ordered delivery multiple times, and every single time the order has been shandled. The deliveries have either been incomplete or sent to the wrong address altogether. This level of inconsistency is unacceptable, and it’s frustrating to… Read more

repeatedly deal with issues that should be basic operational. Customers shouldn’t have to chase their orders every time. Extremely disappointing!

Liquorland online order wouldn't go through. Contacted Liquorland via phone. They said my bank was the issue and I needed an authorised code from my bank called a 3DS. I've never had to do this before and never heard of it, she said it's been in place for 2 years. How or why would I contact by bank for authorised consent to purchase at… Read more

Liquorland. I have my card and details in front of me, I tried both my cards. I said I've ordered before and never had an issue. She was rude and hung up me.

Online express order was delivered incomplete by Doordash. I rang the store and was told the driver missed one slab on the counter and was told to ring the Online Orders Hotline. I did so, was on hold for 5 minutes waiting to speak to a person and meanwhile used the online chat function instead of waiting any longer and hung up. There's now no ETA… Read more

as to when this will be handled because I can't wait on the phone any longer to speak to a human who can assist. Such a run around and waste of time considering this was a 60-minute delivery. Never again.

Did an on line order , invoiced and accepted. Next day advised they only had limited stock, not the first time this has happened. I was offered substitute wines and this became confusing, cancelled order.

SKYY vodka the product description claims its comes from California filtered through Californian limestone and enriched with the taste of Pacific minerals. Turns out its made and bottled in Milan Italy. About as misleading as you can get. Contacted Liquorland but did not seem interested or to understand the problem. Guess its buyer beware.

I placed an order with Liquorland between 11am and 12pm today for fast delivery.  I received an email that the wine could not be supplied, but the 1 litre Jim Beam Bourbon would still be delivered. After many hours of waiting, I received a text saying the remaining part of the order was cancelled and to contact Coles Liquor Corp Bloomfied Street,… Read more

Cleveland.  There was no such place on Google.  I rang 2 Coles Liquorland shops in Cleveland.  The first was unhelpful.  The second kindly gave me a phone number that was able to see my order and the gentleman said the Bourbon would arrive in 6 minutes.  About 3 hours later (5:38pm), I again contacted the same number and a lady again said the order would be on its way in the next 90 minutes.  

Around 6:47pm the Uber Driver called me and said he had arrived.  I said I am waiting out the front and he wasn't there.  He asked me my address, which took approximately 5 minutes for him to understand.  I spelled it out several times slowly, and he was still stuck on the first letter.  After a painfully long time, the driver had my address and then informed me, I had given the wrong address.  I assured him I did not and if it was wrong, the fault was on their end.  He again mentioned the address was wrong.  He also said something that sounded like he would not be able to deliver the order tonight.  I explained that I have been waiting all day for this order.  He said he would be there in 7 minutes. 

When he arrived, I showed him my order with my address on it.  He said I gave Uber Eats the wrong address.  I said I never ordered through Uber Eats, again showing him my order through Liquorland with the correct address.  

This was very unprofessional of him and topped off a horrible day dealing with Liquorland employees, and a system that failed at every point from ordering something they couldn't provide to making a mistake with my address AND NAME, then blaming me for the error.  Apparently, my last name also went from ****** to Howard. 

Liquorland should be ashamed of both their performance and the treatment of their customers.    

I have wasted 7 hours, made 5 phone calls waiting around for a "Fast Delivery".  I endeavoured to give Liquorland feedback prior to posting, but the email was not monitored, customer service went to error code, and the online chat person said she could not verify me as they were having issues with IT. She suggested we address our complaint to their subcontractor, Uber. The online chat person offered me a $10 voucher on my next order, but could not accept feedback? Obviously, just plugging leaks at this stage with no effort to fix them.

I placed an order for two boxes of beer. One was delivered. Courier was puzzled as it said box 2. 6 days and two calls to customer service - nothing. Other box not delivered, no explanation. Certainly no sign of a replacement order.

Customers of Liquorland – BEWARE! First Choice recently switched over to Liquorland. First Choice service 8.5/10. Liquorland service .5/10. Placed an order online. A week later I get a message from the Postal Service, “Tried to deliver. You weren’t home.” An absolute lie. Not only were we home all day, we have a dog that goes berserk… Read more

should anyone come up the driveway. Called Liquorland and complained. “Oh, that happens all the time.” So will they re-deliver? No way. Once it’s at the Post Office they said they considered it delivered. They told me to drive to the post office and get it myself. I drive to the Post Office. They’ve never heard of me or my order. Called Liquorland. “Oh, we’re really sorry. In the next day or two you’ll get an email from us, offering you a re-delivery or your money back.” Three days later I get a card in my mailbox from the post office: your package is at the Post Office and will be held for seven days. The same day I get an email from the Post Office: Your account will be closed tomorrow. What account? I drove to the Post Office and picked it up from one of the surliest clerks I’ve ever had the misfortune to come across. Obviously, Dan Murphy’s now has a dedicated customer.

Tried ordering from Brookside in QLD. Whole order was cancelled because of one item that "was not in stock". Arrived to collect remainder of item - item was in the fridge. Jarred who was serving was rude and raised his voice when he attempted to explain how he can't do his job. Worst online ordering experience ever - will go to Dan Murphy's instead :)

Purchased on Liquorland online over 1 month ago, chased AusPost a few times with long phone calls, finally found out the bottle was damaged. During the whole process, neither Liquorland nor AusPost communicated with me for the issue. I then called Liquorland to find out what's next. Been on the phone call with customer service for 12 minutes,… Read more

put me on hold twice, insisting on me is not the right person for the order.

With multiple black and forth explanations, the customer service finally understood she was looking at the wrong section (sender vs receiver), even after I pointed out multiple times she needs to differentiate the two.

Bad communication, and bad customer service quality.

The absolute worst delivery & service. 7 days to be delivered to Gold Coast. Products were damaged. Customer service team would only offer $10 off next order! This would be the worst online service i have ever experienced. Even Alibaba is more reliable