Liquorland Online store

After placing an online order that initially went through, I later received an SMS saying it had been cancelled and that I should reorder. When I attempted to reorder, the price had increased significantly. That’s not good customer service. I won’t be rushing back to Liquorland — especially when there are plenty of better options available.

Placed a $200+ Order for 60 minute EXPRESS delivery from Jandakot on 02/04/2026. After a minute wait, still nothing. Rang their 1300 number, after they checked I was told 1 of my items wasn't available in whole. They had not made any attempt to contact me. The customer service representative COULD NOT HAVE CARED LESS, he actually found it amusing that I was now without my order for Good Friday.

Today (Friday 6:01pm) I placed an online order for 1-hour express delivery. Soon after (6:11pm) I received a text advising the order was packed and ready. After 2/12 hours I called the contact number the had been provided - 1300 300 640. After a few minutes of delays they checked my order and said that Doordash had not collected it. My order was… Read more

with Liquourland not Doordash. I asked what had happened and what follow up was occurring. Apparently nothing had occurred at all! They had no solution for their problem either and it was very quickly apparent that it was now my problem to sort out with the store. They eventually let me know where the store was (Redcliffe Warehouse) They flatly refused to provide any names or contact details of the Area Manager or anyone else responsible for the issues, just their titles. They also refused to contact the store. They then said I should call back on Monday? I then asked to speak with a supervisor or manager to escalate the matter and they hung up. I then contacted the store who stated that it was in fact the on-line team who were responsible for contacting Doordash and they had nothing at all to do with deliveries. They explained and confirmed that the order was packed and ready, but that nobody from Doordash had come to collect it. They do not follow up either, so clearly the Liquorland system is designed for the Customer to initiate and follow through with all post-failure actions. They then put me back through to Customer services, but it was a busy tone. I then called it again myself (8:54pm) when surprisingly I was eventually faced with the same unhelpful/original person. They proceeded to repeat their demand for me to call Monday, refused to speak to me, threatened me not to call again and promptly hung up. This is probably the most illogical, insane and most distressing on-line experience ever. Not sure what has happed to this business over the last 12 months, but I’m done with the utter incompetence and stupidity of the Liquorland on-line offering. If this is where Coles is headed, I wont bother even considering trying its supermarket on-line platform either.

Liqourland will accept your order and then take your money. They will even send you and SMS to tell you your order is ready but when you get to the store it isn't and some of the items you ordered are missing. I am told they are going to start to use AI to "improve" the process. I don't hold out much hope. Show details

Ordered for express delivery. When it hadn't arrived and we hadn't received a notification of dispatch I contacted the online number. Informed that the local store had now closed. I asked why they didn't contact me to say there would be no… Read more

delivery. No answer. I asked what happens now and was told tha they would deliver it sometime tomorrow. When I said no one would be home which is why it was arranged for today the care factor was zero. I said I will pick it up tomorrow. Told that an email would be sent about this. Guess what - no email. First time I have used Liquorland and definitely last time. There was no customer care. No customer contact. They shouldn't offer Express if they have no plan on doing it. Sorry but your customers time is just as important as yours.

Had an issue with order online. Called to make an complaint to way it was handled. Customer service then tried to cover up their mistake and put it back on the system . Basically what I believed to be told was rubbish and made me feel even worse.… Read more

Need major system overall and customer further customer service training. Absolutely disgusting didn't appreciate being lied too said good bye and hang up. Never again

Useless Manor Lakes store I’m extremely disappointed with the service from the Manor Lakes store. We’ve ordered delivery multiple times, and every single time the order has been shandled. The deliveries have either been incomplete or sent to the wrong address altogether. This level of inconsistency is unacceptable, and it’s frustrating to… Read more

repeatedly deal with issues that should be basic operational. Customers shouldn’t have to chase their orders every time. Extremely disappointing!

Liquorland online order wouldn't go through. Contacted Liquorland via phone. They said my bank was the issue and I needed an authorised code from my bank called a 3DS. I've never had to do this before and never heard of it, she said it's been in place for 2 years. How or why would I contact by bank for authorised consent to purchase at… Read more

Liquorland. I have my card and details in front of me, I tried both my cards. I said I've ordered before and never had an issue. She was rude and hung up me.

Online express order was delivered incomplete by Doordash. I rang the store and was told the driver missed one slab on the counter and was told to ring the Online Orders Hotline. I did so, was on hold for 5 minutes waiting to speak to a person and meanwhile used the online chat function instead of waiting any longer and hung up. There's now no ETA… Read more

as to when this will be handled because I can't wait on the phone any longer to speak to a human who can assist. Such a run around and waste of time considering this was a 60-minute delivery. Never again.

Did an on line order , invoiced and accepted. Next day advised they only had limited stock, not the first time this has happened. I was offered substitute wines and this became confusing, cancelled order.

SKYY vodka the product description claims its comes from California filtered through Californian limestone and enriched with the taste of Pacific minerals. Turns out its made and bottled in Milan Italy. About as misleading as you can get. Contacted Liquorland but did not seem interested or to understand the problem. Guess its buyer beware.

I placed an order with Liquorland between 11am and 12pm today for fast delivery.  I received an email that the wine could not be supplied, but the 1 litre Jim Beam Bourbon would still be delivered. After many hours of waiting, I received a text saying the remaining part of the order was cancelled and to contact Coles Liquor Corp Bloomfied Street,… Read more

Cleveland.  There was no such place on Google.  I rang 2 Coles Liquorland shops in Cleveland.  The first was unhelpful.  The second kindly gave me a phone number that was able to see my order and the gentleman said the Bourbon would arrive in 6 minutes.  About 3 hours later (5:38pm), I again contacted the same number and a lady again said the order would be on its way in the next 90 minutes.  

Around 6:47pm the Uber Driver called me and said he had arrived.  I said I am waiting out the front and he wasn't there.  He asked me my address, which took approximately 5 minutes for him to understand.  I spelled it out several times slowly, and he was still stuck on the first letter.  After a painfully long time, the driver had my address and then informed me, I had given the wrong address.  I assured him I did not and if it was wrong, the fault was on their end.  He again mentioned the address was wrong.  He also said something that sounded like he would not be able to deliver the order tonight.  I explained that I have been waiting all day for this order.  He said he would be there in 7 minutes. 

When he arrived, I showed him my order with my address on it.  He said I gave Uber Eats the wrong address.  I said I never ordered through Uber Eats, again showing him my order through Liquorland with the correct address.  

This was very unprofessional of him and topped off a horrible day dealing with Liquorland employees, and a system that failed at every point from ordering something they couldn't provide to making a mistake with my address AND NAME, then blaming me for the error.  Apparently, my last name also went from ****** to Howard. 

Liquorland should be ashamed of both their performance and the treatment of their customers.    

I have wasted 7 hours, made 5 phone calls waiting around for a "Fast Delivery".  I endeavoured to give Liquorland feedback prior to posting, but the email was not monitored, customer service went to error code, and the online chat person said she could not verify me as they were having issues with IT. She suggested we address our complaint to their subcontractor, Uber. The online chat person offered me a $10 voucher on my next order, but could not accept feedback? Obviously, just plugging leaks at this stage with no effort to fix them.

I placed an order for two boxes of beer. One was delivered. Courier was puzzled as it said box 2. 6 days and two calls to customer service - nothing. Other box not delivered, no explanation. Certainly no sign of a replacement order.

Customers of Liquorland – BEWARE! First Choice recently switched over to Liquorland. First Choice service 8.5/10. Liquorland service .5/10. Placed an order online. A week later I get a message from the Postal Service, “Tried to deliver. You weren’t home.” An absolute lie. Not only were we home all day, we have a dog that goes berserk… Read more

should anyone come up the driveway. Called Liquorland and complained. “Oh, that happens all the time.” So will they re-deliver? No way. Once it’s at the Post Office they said they considered it delivered. They told me to drive to the post office and get it myself. I drive to the Post Office. They’ve never heard of me or my order. Called Liquorland. “Oh, we’re really sorry. In the next day or two you’ll get an email from us, offering you a re-delivery or your money back.” Three days later I get a card in my mailbox from the post office: your package is at the Post Office and will be held for seven days. The same day I get an email from the Post Office: Your account will be closed tomorrow. What account? I drove to the Post Office and picked it up from one of the surliest clerks I’ve ever had the misfortune to come across. Obviously, Dan Murphy’s now has a dedicated customer.

Tried ordering from Brookside in QLD. Whole order was cancelled because of one item that "was not in stock". Arrived to collect remainder of item - item was in the fridge. Jarred who was serving was rude and raised his voice when he attempted to explain how he can't do his job. Worst online ordering experience ever - will go to Dan Murphy's instead :)

Purchased on Liquorland online over 1 month ago, chased AusPost a few times with long phone calls, finally found out the bottle was damaged. During the whole process, neither Liquorland nor AusPost communicated with me for the issue. I then called Liquorland to find out what's next. Been on the phone call with customer service for 12 minutes,… Read more

put me on hold twice, insisting on me is not the right person for the order.

With multiple black and forth explanations, the customer service finally understood she was looking at the wrong section (sender vs receiver), even after I pointed out multiple times she needs to differentiate the two.

Bad communication, and bad customer service quality.

The absolute worst delivery & service. 7 days to be delivered to Gold Coast. Products were damaged. Customer service team would only offer $10 off next order! This would be the worst online service i have ever experienced. Even Alibaba is more reliable

Don’t bother. Online delivery states 1 hour free delivery for orders over $100. Our order was packed at 10am and at 230pm we were advised an Uber was on the way with our order. Two cancelled Ubers later, we were advised to call vintage Cellars directly as the delivery was cancelled. We called vintage cellars and they had CANCELLED our WHOLE… Read more

order and turned the Uber away as the Uber hadn’t showed up within the hour. We weren’t advised and had to chase a refund. Worst customer service EVER!

Typical bricks and mortar company playing at ecommerce. Don't bother buying online as the service is terrible. Customer support both on phone and live chat must get their training from a 1985 manual on customer service in the 21st century. I ordered drinks, all in stock, Liquorland took my money. The day of delivery nothing. No emails with any… Read more

status updates, no txt messages either. I called the 1300 number and spoke to an arrogant argumentative lady who kept referring to no stock and Australia Post. I had to ask her who she worked for, Liqourland or Australia Post as she seemed more interested in Australia Post although, I had to point out that Australia Post do not sell alcohol. So, stock showing online = YES, order confirmation = YES, money taken from bank = YES, delivery = NO. CX agent told me no stock on a particular product although they confirmed in order and took money. No resolution from the agent, could not tell me when my order would arrive and said it would be sometime in the next few weeks...for drinks...hmmm. I went to the Liquorland website to look for a complaint form, guess what, nothing in sight as they do not have one. Thought I would waste more of my time and try live chat, equally as bad as their phone support. The male chat agent told me the same thing and guess what, didn't provide any alternatives or solutions. I wrote a paragraph for him to read so he could maybe re-type it and use ut to appease my frustration but guess what, he didn't. I suggested that for the items in stock, they could send express and it gets delivered in less than an hour and for items out of stock either cancel these or wait until they are in stock as that would be a decent customer experience. Agent didn't bother. Moral here, never purchase online from Liquorland as it is obvious they are not serious about customer experience for the majority of people who shop online.

Liquorland's online promo didn't work and then wasted HOURS trying to get the discount that should have been automatic. Staff are ignorant about how things work, state 'facts' that are entirely wrong, and barely compensate consumer for problems encountered and time wasted. (Better to just buy from the other guys who'll BEAT their prices and are genally without hassle).

Grant B driver is very rude, aggressive and dangerous. I ordered drinks from Liqourlands Macarthur with a total over $200, free delivery. First delivery missed one Japanese whisky. I rang up sales service, they made new order with one that whiskey. The driver came with tracking, to save time and I was rushed to pickup my daughter, so i… Read more

waited and met driver, Grant B, at drive way, open his door at arrival, to show him my ID. He shouted out, threatened me!

I rang store to complain, but showed me to contact Uber, Uber refused me cos they do not know me. The store staff called me again, the manager already know. And gave me emails address that I can send video of the altercation, but it was bounced back, i googled their email but also bounced back, only photos accepted.

I only want to send the video as a proof. And I want this driver cannot harm me and other customers.

I am wondering if I should also show this to police, because i do not fell safe when he said he would bash me he saw my face again before entering his car. He knows my address, he knows my id.

He cancelled order himself with a reason i am intoxicated, but i was NO alcoholic alcohol influence at all!

Consequently, after picking up my daughter, I drove to store to pick up and met store staff and showed him the video.

I have not heard anything from Coles regarding this matter.

For some reason, my video file cannot upload here, it it 7mb.

Deplorable customer service. Every time I've ordered, I've either had the wrong stock delivered, the order hasn't gone through to the store or their so called "express" delivery needs to be chased when I've heard nothing for 3 hours! Hours wasted either waiting on calls to their customer service line, the store or sitting waiting for order confirmation. Don't bother with this retail outlet. Absolutely useless!

Every time I go to login to my account I get a "Invalid user and/or password (#1909)". I try to reset password but never receive an email even though my email is known to them. I have to re-register using a different email but once I log off the same thing happens again. Their website "contact us" is total garbage as you can only "chat" with a… Read more

bot. Going into the store is also useless as they just tell you to use the online "help" It's not worth using them for the few "specials". Dan Murphy is never a problem and have better prices both normal and sales.

After wasting more than an hour selecting products worth over $300 in an online order for my fundraiser event, I discovered at check out that Liquorland doesn't deliver to Redfern! In fact Redfern is the ONLY suburb in NSW excluded from delivery! WHY? In their Delivery FAQ's they state: "We're unable to deliver to any area that is classified by… Read more

the Australian Government as a dry zone;" .... [*I've lived in Redfern for over 30 years - it is NOT now, nor has it ever been a Dry Zone.] .... "or areas determined by Coles Liquor based on state and local legislation and restrictions and Coles' responsible supply of alcohol policies having regard to our commitment to harm minimisation." [This statement is utter rubbish: Coles owns Liquorland yet Coles DOES deliver alcohol to Redfern, ordered online with their home delivery service.] So what's the REAL reason? This singular deliberate omission appears to be BLATANTLY DISCRIMINATORY & at the same time glaringly inconsistent. I find it unbelievable that they havent been called out on their antiquated attitude, & apparent oblivion to the fact that council's 'gentrification' & redevelopment of the area - MANY YEARS AGO - included the forced relocation of the majority of Redfern's long-standing indigenous community to areas in Western Sydney such as Parramatta & Liverpool which, according to the 2021 census BOTH have significantly higher Aboriginal & Torres Strait Islander residents than Redfern. Woolloomooloo has the highest indigenous population in the inner city but that area is not excluded. On top of these anomalies, Coles double standards are utterly outrageous!! How can the mother company justify operating on a policy completely opposed to the exclusion dictated to their subsidiaries including First Choice & Vintage Cellars AS WELL AS Liquorland? This is overt racism, it is unacceptable & needs to be exposed & addressed immediately. I intend to take it up with Coles after first raising a complaint with Liquor & Gaming NSW - Coles must be held accountable.