Liquorland Physical store

I rushed out to purchase some items from Liquorland and after battling lunchtime traffic, I arrived at liquorland at 12.40pm only to find the store was closed until 1pm…….? A store such as liquorland closed at lunchtime?????? Clearly Coles has put customer service last and cut back on staff so the poor shop keeper had to close the store to either… Read more

have lunch or go to the bathroom. SHAME ON YOU COLES for abusing staff and wasting customers time and fuel……! That is a disgrace!

Placed an order for click and collect at morayfield wharehouse for a family gathering on the weekend only to turn up to collect and be rold by rude staff one of the items from my order was out of stock so they have canceled my order without an email or phone call extremly rude staff and have been told my $350 dollar refund could take 5 days... thanks for wrecking my family easter party horrible service do not shop here Show details

Your website states opening on Thursday Friday at 8am. But apparently it changed at Christmas time, now opening at 9am. So here I sit waiting.....it's mid February. CHANGE YOUR WEBSITE!! You've had 1.5 months to prevent inconveniencing people. Show details

I placed a complaint on the Liquorland site for the Cooks Hill store yesterday about how rude, unknowledgeable and ignorant the male employee was (only employee on site in the morning). Their response was to phone a 1300 number which I have no… Read more

intention of doing and, in addition, if you look at other poor reviews it is their generic response. This is a clear indication they don’t give a toss & I will not return. I went to Artisinal Cellars, Newcastle. Their service was exceptional. Avoid Liquorland Cooks Hill at all cost or convenience & go to Artisinal where there is free underground parking for 2 hours(old David Jones Newcastle site).

I have been served by PJ on many occasions and he is the reason I keep coming back. He always greets everyone entering the store with enthusiasm and always offers help before you even ask. It is always a delight to walk into the store and to see his smiling face. Show details

I’d like to commend Sean for his outstanding customer service. From the moment he discovered I’d been overcharged, he was courteous, proactive, and genuinely committed to making things right. He went out of his way to track me down and resolve the issue, showing incredible kindness and professionalism throughout the entire process. Since then,… Read more

I’ve seen Sean working at another store, and he continues to be just as kind, caring, and helpful. His warm and consistent approach makes every interaction a pleasure. He truly goes above and beyond—Sean is an absolute credit to your team!

Sean you are amazing!!!

Great Staff – You have wonderful staff in your store at Eden Rise.. Yannick in particular. No other bottle shop in the area compares, never had anything but the best service here.

I have been double charged for transactions TWICE in the past 2 months. Of course there is no easy way to contact them about it. The website says there’s a chat option but there literally is no chat option. I am never given receipts upon checkout so I am unable to go back to the store to get refunded. I only have proof from my bank accounts of the… Read more

duplicate transactions. I have managed to do a chargeback through my bank to get the funds back but really, this should not even be happening. Twice in such a short amount of time is baffling. How many other people do they blatantly rob and actually get away with it? I refuse to go there anymore, way more hassle than it’s worth.

No longer sell fat lamb ginger beer. Quite a lot of products have been dropped by liquorland recently. No point in trying to compete with Dan Murphys if you drop products.

Not surprised to see all the 1 out 5 star reviews on here about Liquorland physical store I called head office over a week ago now regarding a staff member providing incorrect instructions on a promo as well as the attitude from this person towards me and other customers Jess in the call Center took down all of my information “begrudgingly”… Read more

without giving me a case number - I specifically asked for a manager to call me

Ever since then - no phone call - instead I have been writing a novel on messenger back and forth for over a week with someone without company knowledge (maybe AI or a bot which is infuriating) - rather than someone picking up the phone and calling me ?!

Liquorland hide behind their logo - BWS and Dans are very customer focused

not a liquorland warehouse. wesfarmers is run by ret#rds ripping off the shareholders. liquorland newstead are too busy rearranging the store for no good reason to bother keeping stock. Show details

Used click and collect for order, rang store after confirmation to make sure it was available as I was travelling over 100km for pickup, salesman said yes I'm looking At your bottles ready to collect. Got to the store and said none available, lady said none available so obviously someone had sold my order to a friend or for cash under the table Show details

I was a regular daily customer at the North Adelaide (SA) store. Recently, the female manager said something under her breath as she walked away behind the counter. I’m a bit deaf, and didn’t quite hear, so I asked her to repeat it. While still turned half away, she said in an aggressive voice: “Most of us don’t like to be coughed on and given… Read more

diseases”.

I have a chronic sinus condition, which causes me to “harumph” or clear my throat on a regular basis. It’s nothing to do with any infectious condition. Nonetheless, I always try to cover my mouth. Perhaps I forgot on that occasion. But the manager’s instant and aggressive rudeness, out of the blue, to a friendly regular customer, was really quite confronting.

I can understand why business owners might hire unpleasant aggressive people for back office roles. But in customer facing roles? No thanks. I’ve taken my regular daily business elsewhere.

always has only 3 6packs of dry lager whenever i go there. never a carton. I asked why? the the manager, she said "oh, that's cause someone comes in and buys one" but this was the 4th time this has happened to me. I said are you sure you're not breaking cartons up to maximise sales? she said "of cause not". So I went in the next morning and sure… Read more

enough there's a 6pack in the fridge. so buying a carton of dry larger cost 60$ at Shellharbour liquorland. how deceitful

Went into the store today with my 18 year old daughter. I was purchasing wine for myself. When I got to the counter my daughter was asked for ID. I told him it was for me, not her. He refused to serve us. Since when must all parties show ID? Utter ridiculous. Lost my business for ever.

The plan was to be more competitive following the phasing out of First Choice into Liquorland. Their promise of "If" you find a cheaper price we will match it, It should say "When" (and you will) find a cheaper price we will match it. I wonder how many people just presume they are the cheapest prices when in fact they are not. Purchased cider… Read more

and cask Port tonight and after price matching saved $10 on 2 items! Another recent visit found the shop floor with a pallet of Pale Ale on the floor in the store with absolutely nothing on the floor in the walk if fridge. The team member had to go look for himself. I go there because it is handy, but I always do my homework on the others pricing before buying anything.

Why would Tori at LL Kincumber be behind the counter playing games on her phone? When there is stock on a trolley in the stockroom that should be put out? The shop should be faced up and bottles with dust on them cleaned The pallet and pallet jack sitting in the middle of the shop should be removed. She has a male worker who arrived at 2pm… Read more

because Sharon went home due to an unforeseen incident Her behaviour as a retail assistant is unacceptable Please retrain her asap Thx The Mystery Shopper

Staff at Ingleburn NSW 2565 don't know how to redeem Flybuys points. At Campbelltown I had to swipe my card and use a pin number yet Ingleburn staff don't even know how to do that. Show details

Worst Ever Customer service – I orded click and collect,went into Redcliffe store Ashmole Rd Redcliffe. Told by staff he does not do click and collect. Told me he uses his legs to get his purchases. I asked where are the click and collect orders kept, as I looked for them in cold room,and they are not there. He told me they keep them in the tabacco cupboard and on the floor… Read more

behind the till. Worst customer service. He then served four other custmers that came in after me. I explained I am a senior, elderly, and not good with tech. He humiliated me, my BP and axiety went through the roof. Continued to shout and talk over my request for help. Saying" I don't know "Mate"! I don't do click and collect!!" over and over. He yelled continuously making out to the other customers I was being rude. The other customers did not know I had already paid $100 for my goods. After all customers left he then went out back and got my goods. I had showed Id and reciept on phone when I finaly realized what I had to do no thanks to him. I am scared of his person now. In all my life and a career as full time hairdresser have I ever copped such illmanered and rude service.

Liquorland Elizabeth St Melbourne CBD – I see that the average rating for this store is 1.7 and I can now see why. Liquorland Elizabeth St store hours are listed as 9am - 10pm. I arrived at 9.45 to see a clock on the door that says 9.30am opening and a sign that says 10am - 10pm. I waited until 10.10 and seeing people inside, I knocked on the window. The Manager opened the doors but… Read more

said he had a delivery and wouldn't open for another 30 minutes. This is all fine although really chaotic and bad business. I said that the website showed opening hours of 9am on Fridays at which stage he slams the door in my face. If he's a franchisee, he is damaging the brand: if he is an employee, he needs serious customer service training.

Disgusted – I went in to buy a Mini bottle of wine 187 ml of yellow tail and they want $8. $3.50 - 3.99 everywhere else. That's a disgusting difference. Not sure how they justify that amount.

IRRESPONSIBLE SERVICE OF ALCOHOL – Low alcohol beer is not available at Liquorland South Windsor NSW. We went twice in a matter of days and there was none on both occasions. So much for RESPONSIBLE SERVICE OF ALCOHOL! The first day we went there we were told a shipment was due the following day. When we returned, we were told BOTH CASES WERE SOLD. TWO?!!! ONLY 2 CASES!!! … Read more

What a joke. We went elsewhere and there was plenty of low alcohol there so we will never return and waste our time at Liquorland South Windsor. We tried to email a complaint to Liquorland but, dont bother, because an automatic reply was "thank you for your email but our customer service emails are not monitored". So their customer service is as pathetic as their commitment to responsible service of alcohol.

Incompetent Staff, Incorrect information on Website – Ordered products that where stated on the website. 3 cartons of beer, 2 carlton dry and 1 tooheys old. My husband attends the store to pick these up and was told we do not stock tooheys old and would not let him have the other cartons of carlton that they keep in stock. All they then had to do was issue a refund for the tooheys old product. … Read more

Incompetent staff at the store and did not want to sort this issue out. My wife had to ring customer service to get this problem sorted. We asked for a refund of all the beer and said that we will never shop at Liquorland again. Pathetic.

Rorting or otherwise? – Just bought Moet & Chandon marked down to $60 from $70. Storeperson tried to charge me $75 until we walked over to the shelf. I told her this happened last time too with Grant Berge sparkling charged at $27 when it was marked at $20. That time I had paid already before I realised and queried it. That time they were very apologetic. This time she… Read more

was very dismissive, told me it was ‘just technology’ and ‘who knows?’ It’s unacceptable. I feel like it must happen a lot if it can happen to me twice in two visits. I think many people either won’t notice if purchasing other items as well, or won’t want to make a fuss.