Still waiting for my money, after 2 months plus
I received an email from the Australia Post to say that my Visa Load&Go Card (a prepaid card) was expiring and would not be renewed, as Australia Post was withdrawing from the sale of the cards.
One of the options, that I was given, was to have the balance of my card ($436.30) posted to my home address via money order.
I choose that option 17 April 2020.
About a month later I enquired, via the Australia Post website, about the progress of the money order.
My enquiry was not answered, but I was given a phone number to call, 1300 665 054.
When I called this number 22 June 2020 , I was informed that my request to post my balance had been received, but there was no timeframe as to when the money order would be posted. ...The person, to whom I spoke, was located overseas. I was not given the name of the person to whom I spoke and I was not given any log number of my enquiry. Due to the delay in receiving my balance via money order, I now have doubts about doing further business with Australia Post and their new collection of prepaid cards. Australia Post Everyday Mastercard Australia Post Travel Platinum Mastercard Australia Post Gift Card by Mastercard Cash Passport Platinum Mastercard I find this very disappointing, because as an Australia citizen and taxpayer, I wish to see Australia Post thrive, so it can continue to serve the Australian people, which it normally does well. However Australia Post has not done well with my prepaid card, and if it is happening to me, I guess others are suffering as well. Notes - Card issued by Heritage Bank limited ABN 32 087 652 024 AFSL/ACL No. 240984
Follow up to my last review
I loved my Load&Go card & never had any problems. I was waiting for my new card & went online, only to discover that it was being phased out & as I had a lot of money on it I wasn't too impressed. I rang the 1300 number & got a lady who said that if I didn't produce a BSB number I would lose my money. Next day I rang again 7 got a lovely lady who was so helpful & it looks as though my money is in my bank. It's a pity that the card has gone so now I'll have to search for another debit card. I don't like giving credit & banking details so the Loa...d&Go was perfect. I'll miss it. Now they are refusing to let me have my $776.24. Last week I was blocked when I tried to contact the site. Today I received an email telling me that my money won't be returned. Please, if you or your friends have one of these cards, warn them.
Love my Load and Go!
I love my Load & Go card. It makes online shopping a breeze! I feel safe knowing that, even if the worse comes to the worst, a hacker can't access my bank account. What's more, I can never overspend!
Three cheers for Australia Post for having such a great card.
Load and go does not release funds for payments.
I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless , or can I fix this problem. I have tried few website , they are very reputed supermarkets but load and go has rejected the payment.
It's Cheap, but the price is speed
I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.
The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.
Useless product. Did not allow me to check a balance or with cash overseas
The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost
Great Product for a Credit Alternative
I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!
The Visa card experience
As with Les of Brisbane, my reloadable Visa card expired and when I visited Aus Post, I was directed to its replacement being the Mastercard.
All of my re-occurring bill payments didnt get paid, my daughters mobile accounts were deactivated etc. When I contacted Aus Post I was directed to Mastercard where I was informed that the new card doesn't provide for ongoing deduction.
The response to Les of Brisbane's similar issues was that the new card is better - I am yet to see how having a replacement card which does less than its predecessor is better...................
load and go Australia post debit card
I bought the load and go from the post office. when I first bought the load and go card. it was great they were good for 3 years. I would go to the drive through at Mc Donalds by the time I payed with my card by the time I drove to the next window. I would have a text sent to my phone. it would tell me how much I spent. what my balance was. you could put in $10 at a time not $20 as is the case now. my cards were corrupted on 2 separate occasions. now you have to put in a minimum of $20. the cards are good for a year. I only put money on the card 2 days before my bill is due. when you buy something you don't get a notification on your phone reguards your balance.
One star is too good for this rubbish
Customer service (ha ha) in Asia somewhere says that its the merchants fault that I can not pay my bills with my Visa reloadable. Load N Go. I follow all the on line directions as to how to put funds on my card but my bank wont accept the number. Again the incomprehensible service chap says that its my banks fault. Totally hopeless. AVOID this card. Frustrating, inconvenient and useless.
Load&Go was good - its replacement is a TRAP !!
I've used two or three Load&Go cards over several years - occasional problems, but always able to be resolved. But the Visa card is now not sold by Auspost - instead I was pointed to an Everyday Mastercard when my Load&Go card expired at end of June. After attempting to update (manually) my Toll account and having it fail, I was informed by the Everyday team that this Mastercard cannot be used for tolls, subscriptions, or regular monthly automatic payments. Since one of the major uses I had for my card was to manually top up my Toll account...every few months, this new card is USELESS to me, and I will be going back to the PO on Monday for a refund. Beware anyone else who thinks the Everyday card is a direct replacement for the Visa Load&Go card. In closing, does anyone know how/where I can buy a new Visa LoadnGo card - even if not from Austpost?
Questions & Answers
My Visa Load and Go card will no longer operate and I have twice rung the number on the card since June to ask about having a money order sent to me. It seems a very long time that I am waiting for the several hundred dollars to be sent to me. I am not happy to give my bank account details over the phone to someone I do not know. How long will I have to wait for return of my balance from card please.
Ibne F.Australia Post
I’m sorry you’re experiencing this. Did you get any ref no for the conversation?
Australia Post Prepaid new red card. I cant get onto a site to check balance of card and transactions...where to I log in.
Ibne F.Australia Post
Thank you for your enquiry.
We’re sorry to hear of the issues you’re experiencing when attempting to retrieve or understand your balance.
You should be able to check your balance and transaction history online by logging in to ‘My Account’ at https://everyday.card.auspost/login or via the Australia Post Everyday Mastercard App. However, if there are any discrepancies with what is being reflected, please contact Card Services on 1800 549 718.
Alternatively if you’re still experiencing the issue, I’d be happy to contact you directly to investigate. If you’d prefer this, can you kindly send us a private message providing your full name, contact number and email? A member of the Mastercard Service Quality team will get in contact with you.
I have forgot my pin number what can i do ...Help please
Ibne F.Australia Post
Load&Go Reloadable cards are no longer available for sale and will not be renewed. If you have an existing reloadable card, you will have received an email or SMS to advise you that your card will not be renewed. If you have not received such info, I'd advise you to call our support team on 1300 665 054 to receive your remaining card balance.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.