Still waiting for my money, after 2 months plus
I received an email from the Australia Post to say that my Visa Load&Go Card (a prepaid card) was expiring and would not be renewed, as Australia Post was withdrawing from the sale of the cards.
One of the options, that I was given, was to have the balance of my card ($436.30) posted to my home address via money order.
I choose that option 17 April 2020.
About a month later I enquired, via the Australia Post website, about the progress of the money order.
My enquiry was not answered, but I was given a phone number to call, 1300 665 054.
When I called this number 22 June 2020 , I was informed that my request to post my balance had been received, but there was no timeframe as to when the money order would be posted. ...The person, to whom I spoke, was located overseas. I was not given the name of the person to whom I spoke and I was not given any log number of my enquiry. Due to the delay in receiving my balance via money order, I now have doubts about doing further business with Australia Post and their new collection of prepaid cards. Australia Post Everyday Mastercard Australia Post Travel Platinum Mastercard Australia Post Gift Card by Mastercard Cash Passport Platinum Mastercard I find this very disappointing, because as an Australia citizen and taxpayer, I wish to see Australia Post thrive, so it can continue to serve the Australian people, which it normally does well. However Australia Post has not done well with my prepaid card, and if it is happening to me, I guess others are suffering as well. Notes - Card issued by Heritage Bank limited ABN 32 087 652 024 AFSL/ACL No. 240984
Follow up to my last review
I loved my Load&Go card & never had any problems. I was waiting for my new card & went online, only to discover that it was being phased out & as I had a lot of money on it I wasn't too impressed. I rang the 1300 number & got a lady who said that if I didn't produce a BSB number I would lose my money. Next day I rang again 7 got a lovely lady who was so helpful & it looks as though my money is in my bank. It's a pity that the card has gone so now I'll have to search for another debit card. I don't like giving credit & banking details so the Loa...d&Go was perfect. I'll miss it. Now they are refusing to let me have my $776.24. Last week I was blocked when I tried to contact the site. Today I received an email telling me that my money won't be returned. Please, if you or your friends have one of these cards, warn them.
Love my Load and Go!
I love my Load & Go card. It makes online shopping a breeze! I feel safe knowing that, even if the worse comes to the worst, a hacker can't access my bank account. What's more, I can never overspend!
Three cheers for Australia Post for having such a great card.
Load and go does not release funds for payments.
I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless , or can I fix this problem. I have tried few website , they are very reputed supermarkets but load and go has rejected the payment.
It's Cheap, but the price is speed
I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.
The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.
Useless product. Did not allow me to check a balance or with cash overseas
The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost
Great Product for a Credit Alternative
I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!
The Visa card experience
As with Les of Brisbane, my reloadable Visa card expired and when I visited Aus Post, I was directed to its replacement being the Mastercard.
All of my re-occurring bill payments didnt get paid, my daughters mobile accounts were deactivated etc. When I contacted Aus Post I was directed to Mastercard where I was informed that the new card doesn't provide for ongoing deduction.
The response to Les of Brisbane's similar issues was that the new card is better - I am yet to see how having a replacement card which does less than its predecessor is better...................
load and go Australia post debit card
I bought the load and go from the post office. when I first bought the load and go card. it was great they were good for 3 years. I would go to the drive through at Mc Donalds by the time I payed with my card by the time I drove to the next window. I would have a text sent to my phone. it would tell me how much I spent. what my balance was. you could put in $10 at a time not $20 as is the case now. my cards were corrupted on 2 separate occasions. now you have to put in a minimum of $20. the cards are good for a year. I only put money on the card 2 days before my bill is due. when you buy something you don't get a notification on your phone reguards your balance.
One star is too good for this rubbish
Customer service (ha ha) in Asia somewhere says that its the merchants fault that I can not pay my bills with my Visa reloadable. Load N Go. I follow all the on line directions as to how to put funds on my card but my bank wont accept the number. Again the incomprehensible service chap says that its my banks fault. Totally hopeless. AVOID this card. Frustrating, inconvenient and useless.
Questions & Answers
Can Load&Go be used for an eBay account, both buying and selling.
Priscila L.Australia Post
I'm afraid we no longer sell these cards, you can read about our new prepaid card, Everyday Mastercard here though -https://auspost.com.au/money-insurance/prepaid-cards/everyday-mastercard
Can I receive the statement of my load & go card for the financial year 2018-2019 (01.07.18-30.06.19) please? Thank you
Priscila L.Australia Post
Happy to get someone to look into this for you. Can you please send me a private message with your full name, address, email and phone number? Also the card ID number, this number is on the BACK of the card, please do not share the front numbers.
Have just found lost Load and Go Reloadable, valid thru 09/19. What happens to my money - can I claim it?
Casey K.Australia Post
Hi Mr Woody,
Just to clarify, this is your card, is that right?
You can claim any unused balance, just call 13 13 18 with your details and the card on hand :)
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