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The Prepaid seem useless too.
These seem to be useless. Can't use it for an Australian editorial to pay for an ad. Couldn't use it for dating app subscriptions either. I used to have success with the load and go - a shame they've killed these off.
Load n Go Visa
Load n Go Visa is no longer available at Australia post office.s..There was a falling out with Visa and as a result all of the cards available no longer have tech support. As such you can forget trying to load the Visa card you have.
Limited use and support is null.
The card has limited use as it can not be used at some supermarkets. Support over the phone , on line or at the Post Office is null for neither of my cards (Everyday and Travel Platinum). Real waste of money.
Still waiting for my money, after 2 months plus
I received an email from the Australia Post to say that my Visa Load&Go Card (a prepaid card) was expiring and would not be renewed, as Australia Post was withdrawing from the sale of the cards.
One of the options, that I was given, was to have the balance of my card ($436.30) posted to my home address via money order.
I choose that option 17 April 2020.
About a month later I enquired, via the Australia Post website, about the progress of the money order.
My enquiry was not answered, but I was given a phone number to call, 1300 665 054.
When I called this number 22 June 2020 , I was informed that my request to post my balance had been received, but there was no timeframe as to when the money order would be posted. ...The person, to whom I spoke, was located overseas. I was not given the name of the person to whom I spoke and I was not given any log number of my enquiry. Due to the delay in receiving my balance via money order, I now have doubts about doing further business with Australia Post and their new collection of prepaid cards. Australia Post Everyday Mastercard Australia Post Travel Platinum Mastercard Australia Post Gift Card by Mastercard Cash Passport Platinum Mastercard I find this very disappointing, because as an Australia citizen and taxpayer, I wish to see Australia Post thrive, so it can continue to serve the Australian people, which it normally does well. However Australia Post has not done well with my prepaid card, and if it is happening to me, I guess others are suffering as well. Notes - Card issued by Heritage Bank limited ABN 32 087 652 024 AFSL/ACL No. 240984
Follow up to my last review
I loved my Load&Go card & never had any problems. I was waiting for my new card & went online, only to discover that it was being phased out & as I had a lot of money on it I wasn't too impressed. I rang the 1300 number & got a lady who said that if I didn't produce a BSB number I would lose my money. Next day I rang again 7 got a lovely lady who was so helpful & it looks as though my money is in my bank. It's a pity that the card has gone so now I'll have to search for another debit card. I don't like giving credit & banking details so the Loa...d&Go was perfect. I'll miss it. Now they are refusing to let me have my $776.24. Last week I was blocked when I tried to contact the site. Today I received an email telling me that my money won't be returned. Please, if you or your friends have one of these cards, warn them.
Love my Load and Go!
I love my Load & Go card. It makes online shopping a breeze! I feel safe knowing that, even if the worse comes to the worst, a hacker can't access my bank account. What's more, I can never overspend!
Three cheers for Australia Post for having such a great card.
found it so easy to walk into a post office ask for what I needed and guess what did get what I wanted and with great customer service and to top it off even a smile,
Just what I was after...
now I can shop online and in store...and it helps me not to over spend...best thing I ever came across..now that Its Christmas shopping time I dont have to overspend ...l just top up my card and use just what is on there...
This is perfect
This i find safer when making payments,to other banks plus still learning,i have not used my card for a while and just wanted to know if its valid.would be great help in my future purchases
Best thing since sliced bread
I don't know how I lived with out my load and go card, I couldn't now. I feel safe online or in shops. I use mine all the time everywhere
Load and go does not release funds for payments.
I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless , or can I fix this problem. I have tried few website , they are very reputed supermarkets but load and go has rejected the payment.
It's Cheap, but the price is speed
I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.
The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.
Useless product. Did not allow me to check a balance or with cash overseas
The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost
Great Product for a Credit Alternative
I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!
It no longer exists
It is now a MasterCard,
My one was frozen accidentally by MasterCard who apologised but the damage was done .
I was not notified they had frozen it and I had received a parking ticket
Questions & Answers
what is the balance of my card number [Number Removed]
It's never safe to post your card number online. Please remove that from the question.
You will need to call card services on 1800 549 718 to get whatever remaining balance is left on your old Load and Go card transferred.
How to add a new card
Would you be able to give us a bit more information about what you are trying to do?
You've posted this question about a Visa Load & Go card but this was a product that was discontinued some time ago now and is no longer available.
Thanks for getting back to me but I have sorted the problem, thankyou anyway.
I have an expired go and load card and I want to find out if I have any leftover balance in it. I try to go post office but they can not find out for me. Who should I contact???
If you call 13 13 18, our support team can arrange for any remaining balance to be transferred to your bank account :)
Get an answer from our members and Australia Post representatives
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