Load and go does not release funds for payments.
I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless , or can I fix this problem. I have tried few website , they are very reputed supermarkets but load and go has rejected the payment.
It's Cheap, but the price is speed
I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.
The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.
Useless product. Did not allow me to check a balance or with cash overseas
The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost
Great Product for a Credit Alternative
I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!
The Visa card experience
As with Les of Brisbane, my reloadable Visa card expired and when I visited Aus Post, I was directed to its replacement being the Mastercard.
All of my re-occurring bill payments didnt get paid, my daughters mobile accounts were deactivated etc. When I contacted Aus Post I was directed to Mastercard where I was informed that the new card doesn't provide for ongoing deduction.
The response to Les of Brisbane's similar issues was that the new card is better - I am yet to see how having a replacement card which does less than its predecessor is better...................
load and go Australia post debit card
I bought the load and go from the post office. when I first bought the load and go card. it was great they were good for 3 years. I would go to the drive through at Mc Donalds by the time I payed with my card by the time I drove to the next window. I would have a text sent to my phone. it would tell me how much I spent. what my balance was. you could put in $10 at a time not $20 as is the case now. my cards were corrupted on 2 separate occasions. now you have to put in a minimum of $20. the cards are good for a year. I only put money on the card 2 days before my bill is due. when you buy something you don't get a notification on your phone reguards your balance.
One star is too good for this rubbish
Customer service (ha ha) in Asia somewhere says that its the merchants fault that I can not pay my bills with my Visa reloadable. Load N Go. I follow all the on line directions as to how to put funds on my card but my bank wont accept the number. Again the incomprehensible service chap says that its my banks fault. Totally hopeless. AVOID this card. Frustrating, inconvenient and useless.
Load&Go was good - its replacement is a TRAP !!
I've used two or three Load&Go cards over several years - occasional problems, but always able to be resolved. But the Visa card is now not sold by Auspost - instead I was pointed to an Everyday Mastercard when my Load&Go card expired at end of June. After attempting to update (manually) my Toll account and having it fail, I was informed by the Everyday team that this Mastercard cannot be used for tolls, subscriptions, or regular monthly automatic payments. Since one of the major uses I had for my card was to manually top up my Toll account...every few months, this new card is USELESS to me, and I will be going back to the PO on Monday for a refund. Beware anyone else who thinks the Everyday card is a direct replacement for the Visa Load&Go card. In closing, does anyone know how/where I can buy a new Visa LoadnGo card - even if not from Austpost?
Handy to have but not great.
I have had a Load & Go Visa card for a while now and it has been fantastic... but.. Why all of a sudden is the card being selective on when it will work? I used my card successfully 5 times last night on one site and had 6 failed attempts on another - this was a site I have previously used without issues. I got this card for online shopping as I do not have a credit card. I contacted the site that was rejected and they showed me proof of the card being the issue, not them. The customer service number for Aus post load and go was far from easy t...o use. I gave up after several attempts - Is it really so hard to ask for a HUMAN to talk to, nothing worse than pressing a whole heap of numbers being shoved from one area to another through an automated service. I don't want to buy another card to see if that is going to work or worse still, discover it too has limited use. I would really like to get this sorted out - with a human if at all possible..
I recently lost my prepaid card, and per the information provided on the Aus post website on the Load and Go Prepaid Card ( https://auspost.com.au/money-insurance/make-payments/explore-online-payment-alternatives/loadgo-reloadable-visa-prepaid-card#tab2 ) I'm entitled to a free card replacement, yet when I contacted them over the phone, the employee tells me thats NOT the case and I will have to pay $7.95 to get a new one, DISREGARDING what they've already written on their website. When I bring his attention to the post, he mentions how they're "working on it".
How dishonest is that?
Haven't had any problems
I have used the Load & Go card for years now and have not had any problems with it. I've never had issues with setting it up or putting money on it. I prefer to add money onto it at the P.O. as it loads onto the card straight away. Transferring online takes a few days to appear. I use it for internet purchases and it's been great.
$400 missing from my card.
I loaded $400 onto my card at the Fairy Meadow Local Post Office today at 3pm. I checked the card's transaction records at 6.30pm and there is no record of the transaction. The $400 has simply disappeared. NOT HAPPY. Fortunately I still have the receipt. Should I contact the police?
Good for online purchases
Bought a Australia Post Load n Go Visa card, I use it for oversea purchases, it can be used for anything, also its reloadable and doesn't expire for 3 years, the only negative I have for this card are the fees, $0.09 fee per transaction expect for loading funds into card.
sold wrong product
This card replaces the Load and Go Travel Card, which has apparently been discontinued.
I am going overseas, and needed the wallet feature the travel card had. This new card does not have that feature and will take a transaction fee every time I use it overseas.
Short of spending the money, I have been unable to find a way to transfer the money out and onto a useable card.
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Questions & Answers
i can find my balance of my card and used it the other day, but is less in the account than i spent. Is there a way of tracking what i have spent, there has been $26.37 less and have no idea why. thanks for your help
As my sole income is the Age Pension, which is paid weekly and some payments are needed on a monthly basis I purchased a L&G Auspost Reloadable Visa card with an expiry date of 05/20. I have set my bank account to make a scheduled fortnightly, as the Pension is paid fortnightly, payment to my L&G Visa and it worked for the first couple of times but then my bank account was duly debited BUT the funds did not appear on the L&G card, even after almost a week. This means that my money is being held by the system. This morning I tried, via my bank's online banking, to make a small transfer to test the system and it has also failed to appear. The first few times the scheduled payment was made the result was there on the right day by the time I got out of bed.
What is going on?
Please reach out to the Load and Go team for assistance. Their number is on the back of your card :)
Priscila L.Australia Post
I'm sorry for the issues you've had with your card and fortnightly loading payments. The info Moonie provided you is correct, please reach out to the Load and Go team for help with this, they have access to the systems to be able to access your account.
My partner and I decided to give this load and go card a shot... we stupidly didn’t write down the email and password to our card... if we forget these details, what do we do?
I would suggest contacting the Australia Post Load & Go department on their 1300 number, they'll help you!
The Auspost Load and Go people will be able to assist. A suggested next steps if you have the PIN is to withdraw any money on the card and close the account. These things are sort of useless.
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