Follow up to my last review
I loved my Load&Go card & never had any problems. I was waiting for my new card & went online, only to discover that it was being phased out & as I had a lot of money on it I wasn't too impressed. I rang the 1300 number & got a lady who said that if I didn't produce a BSB number I would lose my money. Next day I rang again 7 got a lovely lady who was so helpful & it looks as though my money is in my bank. It's a pity that the card has gone so now I'll have to search for another debit card. I don't like giving credit & banking details so the Loa...d&Go was perfect. I'll miss it. Now they are refusing to let me have my $776.24. Last week I was blocked when I tried to contact the site. Today I received an email telling me that my money won't be returned. Please, if you or your friends have one of these cards, warn them.
Love my Load and Go!
I love my Load & Go card. It makes online shopping a breeze! I feel safe knowing that, even if the worse comes to the worst, a hacker can't access my bank account. What's more, I can never overspend!
Three cheers for Australia Post for having such a great card.
Load and go does not release funds for payments.
I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless , or can I fix this problem. I have tried few website , they are very reputed supermarkets but load and go has rejected the payment.
It's Cheap, but the price is speed
I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.
The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.
Useless product. Did not allow me to check a balance or with cash overseas
The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost
Great Product for a Credit Alternative
I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!
The Visa card experience
As with Les of Brisbane, my reloadable Visa card expired and when I visited Aus Post, I was directed to its replacement being the Mastercard.
All of my re-occurring bill payments didnt get paid, my daughters mobile accounts were deactivated etc. When I contacted Aus Post I was directed to Mastercard where I was informed that the new card doesn't provide for ongoing deduction.
The response to Les of Brisbane's similar issues was that the new card is better - I am yet to see how having a replacement card which does less than its predecessor is better...................
load and go Australia post debit card
I bought the load and go from the post office. when I first bought the load and go card. it was great they were good for 3 years. I would go to the drive through at Mc Donalds by the time I payed with my card by the time I drove to the next window. I would have a text sent to my phone. it would tell me how much I spent. what my balance was. you could put in $10 at a time not $20 as is the case now. my cards were corrupted on 2 separate occasions. now you have to put in a minimum of $20. the cards are good for a year. I only put money on the card 2 days before my bill is due. when you buy something you don't get a notification on your phone reguards your balance.
One star is too good for this rubbish
Customer service (ha ha) in Asia somewhere says that its the merchants fault that I can not pay my bills with my Visa reloadable. Load N Go. I follow all the on line directions as to how to put funds on my card but my bank wont accept the number. Again the incomprehensible service chap says that its my banks fault. Totally hopeless. AVOID this card. Frustrating, inconvenient and useless.
Load&Go was good - its replacement is a TRAP !!
I've used two or three Load&Go cards over several years - occasional problems, but always able to be resolved. But the Visa card is now not sold by Auspost - instead I was pointed to an Everyday Mastercard when my Load&Go card expired at end of June. After attempting to update (manually) my Toll account and having it fail, I was informed by the Everyday team that this Mastercard cannot be used for tolls, subscriptions, or regular monthly automatic payments. Since one of the major uses I had for my card was to manually top up my Toll account...every few months, this new card is USELESS to me, and I will be going back to the PO on Monday for a refund. Beware anyone else who thinks the Everyday card is a direct replacement for the Visa Load&Go card. In closing, does anyone know how/where I can buy a new Visa LoadnGo card - even if not from Austpost?
Handy to have but not great.
I have had a Load & Go Visa card for a while now and it has been fantastic... but.. Why all of a sudden is the card being selective on when it will work? I used my card successfully 5 times last night on one site and had 6 failed attempts on another - this was a site I have previously used without issues. I got this card for online shopping as I do not have a credit card. I contacted the site that was rejected and they showed me proof of the card being the issue, not them. The customer service number for Aus post load and go was far from easy t...o use. I gave up after several attempts - Is it really so hard to ask for a HUMAN to talk to, nothing worse than pressing a whole heap of numbers being shoved from one area to another through an automated service. I don't want to buy another card to see if that is going to work or worse still, discover it too has limited use. I would really like to get this sorted out - with a human if at all possible..
I recently lost my prepaid card, and per the information provided on the Aus post website on the Load and Go Prepaid Card ( https://auspost.com.au/money-insurance/make-payments/explore-online-payment-alternatives/loadgo-reloadable-visa-prepaid-card#tab2 ) I'm entitled to a free card replacement, yet when I contacted them over the phone, the employee tells me thats NOT the case and I will have to pay $7.95 to get a new one, DISREGARDING what they've already written on their website. When I bring his attention to the post, he mentions how they're "working on it".
How dishonest is that?
Questions & Answers
Can you reload your post office reloadable master card online from your bank account
I'm guessing you can, but I don't do internet banking. I always go to the P.O.. Have a look at the little booklet they gave you when you bought the card or phone the P.O. and ask them.
I'm not really the person to comment on Load&Go cards as I've been told that I can't have the $776.24 that was on my card. I had no idea that the cards were to be discontinued & only found out when I went online to find out when my replacement card would arrive. I rang the 1300 number & was told that my money would be in my bank account within 14 days....didn't happen. My email was blocked & the next one was when I was told that my money wouldn't be returned. I then contacted the Banking Ombudsman & was given a case number but there will be a delay because of the Corona virus which is fair enough. Load&Go was terrific & not connected to my bank account. I want a debit card that is not connected to my bank account as there are so many horror stories. I'll probably get an Australia Post Mastercard as I live in a small town & do some online shopping for things that I can't obtain locally or in the next town which is 100km away.
Ibne F.Australia Post
You can reload:
- At any participating Post Office
- Online via My Account
- Using the Australia Post Travel Platinum Mastercard App available on the App Store and Google Play
For further details, please have a look at https://bit.ly/2XiVD71
I need to transfer the remaining cents on my Load&Go card to my new Everyday Mastercard before the Load&Go card expires next month. How do I do this?
Take all your remaining money out (I can't remember if I bought something or did it at the P.O.) then put it into my new account. You can't transfer it.
Ibne F.Australia Post
Load&Go Reloadable cards are no longer available for sale and will not be renewed. Please call our Load&Go support team on 1300 665 054 and quote your card ID number.
I wanted to pay a bill with my load a d go card with expiring date of 04/20 still had a week to go and the post office said it had expired didn,t know why said to ring 1300 number on back of card tried 3 times waited so long now i'm trying this way still no luck told to contact bank which bank?
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