30 questions from our users
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
What are the application fess for a new car loan? How do I find out if my car is on your "green Car" list without having to give you my private contact information? You have an online chat for questions, make it useful.
Hi there, regarding application fees all the details are listed on this page: https://www.loans.com.au/car-loans/buying-personal-car/new-car-loan
To find out if your car qualifies as a green car, you...can call us on 13 10 90 to have a car lending specialist confirm this for you.
Our homeloan - owners occupied with you are still 3.34%, it is no where near the advertised rate. why?
Hi Jason, thanks for your question. Earlier this month we announced we are reducing our variable home loan rate by 0.25 percent for all existing customers, effective Thursday 26 March. We're always lo...oking for feedback on ways we can improve our service. If you have any further feedback or questions please do let us know.
Im looking at a car loan. Is the interest rate offered today locked in for the duration of the loan or can loans.com.au put Up the interest rate at any stage of the loan period?
Hi Adam, all of our car loans are fixed rate so the rate does not change during the life of the loan.
Is the advertised interest rate of 4.89% what Ill be given if I apply today. I mean once I apply and loans.com.au give me approval. It won't be approved for say 8.0% interest? The 4.89% interest rate ...is exactly what I'm approved on? In other words, if I apply for the loan today can you guarantee that I'll only pay 4.89% on approval?
Do existing customers get locked out from lower interest rates advertised?
How long does it take to get the loan from initial application?
It took 10 days all total .I applied on 10th July money was in account on 18th July..
3 weeks for me but I got pre approval first (took approx 1 week & added all required docs/ info) I hesitated for a while but then found a property really quickly. Pre approval to approval 3 weeks - it...could’ve been less if I wasn’t indecisive. Pretty quick service if all your ducks are lined up
How long does it take for money to transfer from loan account to a different bank account?
Hi Michelle, our cutoff is at 2pm AEST so if the transaction is completed by then, we will send it off that afternoon. What time it appears in the account at the other bank, depends on the receiving b...ank’s transaction policy. It can take up to 2-3 days.
If I leave loans.com do a get the $300 fee per loan split or is this only per security.
I'm sorry Dan I don't understand your question. Would you be able to please call our Customer Service team to discuss? You can reach them on 13 10 90.
Customer service that takes an hour plus on hold before you finally get to someone
Could you please explain why transfers are not carried out on the weekends?
For example If I transfer from an external account on a Friday morning, the money will not show up in he loan account until Monday afternoon. Yet if I transfer on Tuesday, transfer arrives next day.
This means additional interest, as it is calculated daily, yet we can't transfer daily. Unfair
Very keen to see loans.com.au’a response to this one....
The days of interest yield they are retaining make a significant increase to the true cost of our loans. As a customer this is a real concern ...
still no response from loans.com.au
Hi Connor, any funds you send from an external account will be received on the following business day but we make it effective from the date sent NOT date received, so your interest is reduced immedia...tely. Banks don’t process transfers on weekends so your Friday transfer doesn't show up until the next Monday but you still get the interest benefit starting from Friday. If you have any further questions please call us on 13 10 90 or message us directly and our Customer Care team will give you a call.
Does loans dot com au allow to top up the existing loan on investment loan? If not, do you allow to top up the existing owner occupied loan? I know that borrowing capacity, financial capacity and revaluation of the property are still required I just want to find out if they allow to top up the existing loan? Thanks
Looks like they only answer the questions that are easy & suit them.
Hi Regina, sorry about the slow reply to your questions. A third-party website is not an appropriate forum for us to give detailed information about our products without knowing your personal circumst...ances and the exact product you are asking about. To contact us, please visit us at our website loans.com.au where you can chat online, book a call, send us an email or call us directly on 13 10 90.
For a car loan does money go to me first to then pay the dealer or do i have to organise for loans.com.au to pay the dealer?
Hi Alex, I am afraid I am unable to help you on this, I have 2 investment property loans with them, not a personal loan.
Hi Alex, if you take out a car loan with us, we will pay the money directly into the dealer’s account. Just send us the invoice, which should include the dealer's bank account details, and we will arrange payment.
I am considering refinancing with loans.com.au.
I'm thinking about whether their offset account is a good idea. If I were to go for the offset option and move our daily banking to them, how well does their system work compared to larger banks? I currently have accounts with two banks, and have noticed lately transfers made in the morning appear at the other bank on the same day. Does anyone know if loans.com.au have similar processing times to these other banks? It's pretty handy now that we don't always have to wait for overnight transfers any more!
I have three loans with Loans.com (two with offsets) and can vouch for the simplicity and usability of their online services, as well as the functionality of the offset accounts. You also have the ab...ility to instantly transfer from your offset account to your loan account online. Payments can be made online to any account, Bpay payments are also easy. I cannot vouch for same day transfer to external accounts however I guess that this might occur in some instances. I've never had a payment not happen next day. P.S. I am not being paid for this review...
I’m thinking of refinancing my home with this lender. With all the reviews I’ve read about them raising the interest after signing has me worried. Will they really raise my interest and repayments as soon as I sign? What are the hidden costs if any? I know it’s going to cost around $1200 to refinance but no ongoing costs after that apparently. Am I correct?
Hi Debbie, we financed away from ANZ as we were on Interest only and ANZ upped our Int rate by .55% Loans have always been less than the big banks on their rates,
IF reserve keeps the rates stable I ...
In my contract it says 'a management fee interpreted as commission is payable over the life of the loan. The amount of commission is not certain at this date'
Does anyone know roughly what the ongoing fees are?
Hi Sam, our home loans have no ongoing fees. Could you please contact Customer Care or message us your name and contact number and we will call you discuss the contract details. You can reach us on 13 10 90.
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