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MetLife

MetLife

1.0 from 13 reviews · View Statistics
See the Best Income Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.0
13 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(13)
  • Value for Money
    1.4 (8)
  • Transparency
    1.1 (8)
  • Customer Service
    1.0 (8)
  • Claim Resolution Time
    • 3+ months (5)
  • Claim ApprovedYes (2) · No (5)
Previous
Next
Sue_Sydney
Sue_SydneySydney
  • 6 reviews
  • 4 likes

The Worst Insurance Company Ever!

published
Value for Money
2/5
Transparency
1/5

BAD do not consider them EVER

published

When it comes to making a claim, they draw out the process addressing one issue at a time. The claim was a my husbands life insurance upon his death. It took over twelve months. Where other insurance companies paid within 2 months. This was extremely distressing and I had to continually chase them up all the time. I would warn people NEVER choose any type of insurance with this company.

Value for Money
3/5
Transparency
1/5
Nathan M
Nathan MMurrumbidgee Region, NSW

Metlife are pathetic.

published

Ongoing claim since 2018. Metlife are undoubtedly the worst Insurer to deal with. I am a injured police officer. I have a severe physiological injury and I am unable to work. An application for TPD was made in 2018. TAL paid out within months, Metlife have deliberately delayed my claim and have only made my injury worse.

Value for Money
1/5
Transparency
1/5
Shaista R.
Shaista R.Greater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes

Insurance claim never ending nightmare

published

My claim has been going on since last year 2019 .It's July 2020 and still unresolved claim. Utterly unreliable customer service. They never bother to respond. Take weeks and months to do so. Repeatedly asking for the same evidence for the claim and still not satisfied . Horrible experience. Never trust or choose Metlife.

Value for Money
1/5
Transparency
1/5
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Fair Go
Fair GoSydney, NSW
  • 9 reviews
  • 12 likes

Don't Trust Super Funds and their buddy insurance companies

published
Value for Money
1/5
Transparency
1/5
Suzanna
Suzanna
  • 19 reviews
  • 20 likes

One star is the least you can give them.

published
Value for Money
1/5
Transparency
1/5
Marie Hart
Marie HartSouth-Eastern Region, NSW
  • 6 reviews
  • 12 likes
  • Verified

MetLife will deny your claim, then advise you that you are a fraud

published

My policy was part of a group insurance policy for NSW Police officers via First State Super. I made a claim in 2015; for TPD. MetLife denied they were the insurer for two years. Once the Government Overseer became involved they admitted they were the insurer, then denied my claim as I travelled overseas. Despite the fact I had to purchase business class tickets and get special permission to travel with restricted pain killers.four years and still counting looks like we will have to go to court.

Value for Money
1/5
Transparency
1/5

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David S.
David S.Greater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Premiums Doubled

published

After holding insurance with CareSuper through Metlife for a number of years I get a notice from my super fund advising the premiums have doubled. They are using the change in super legislation as the excuse to gouge.

Value for Money
1/5
Transparency
2/5
Stressed Out
Stressed OutLaunceston
  • 2 reviews
  • 5 likes

Do not waste your time!

published

Paid dead money basically, had them continuously take out on the wrong day even though fixed countless times, go elsewhere! Will never recommend or use again, hope they can sleep at night.

Insurance claim madeNo
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jasper88
jasper88Perth, WA
  • 3 reviews
  • 14 likes
  • Verified

Metlife certainly will not help you through a difficult period and fails in Customer Service.

published
Insurance claim madeYes
Jason L
Jason LMelbourne
  • 2 reviews
  • 2 likes

Judgmental, awful time-wasters who take ages to do anything

published
Insurance claim madeNo
Matt
MattMelbourne
  • 9 reviews
  • 11 likes
  • Verified

Discarded like trash.

published

It's only fair to fellow consumers that I share my experience with this company to ensure they make an informed decision. I applied for life insurance via my superannuation provider and on the application form I did the right thing and mentioned the fact that there was a family medical condition as required, however not that it's impacted me. After clicking submit I was rejected straight away and now blacklisted by the company, very poor business morals, no follow up, no medical, disgusting.

Insurance claim madeNo
Income Insurance

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worse insurance company ever

published

Declined to pay out on IP & TPD claims. Took 1/5 medical reviews and used it to decline. Even ignored medical review they arranged themselves. Statewide super also supported Metlife in declining. They did offer 30% of claim value to settle while denying liability. That was refused. Of course everything is offered on a confidential, nil liability basis. Suggest if you have a settlement conference you tape record it.

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