MetLife

MetLife has failed to accommodate my disability needs in the claims process. This is very disheartening and has caused significant health deterioration. I asked the modifications to be made to accommodate my disability but they were ignored. Show details

3 months so far and gotten absolutely nowhere. Claims offices lies repeatedly saying ‘we haven’t heard back from doctors’ I call said doctors who all have contacted MetLife and are waiting on them. MetLife then refuse to speak with me and just hang up every time I call. Absolutely woeful customer service. Had to go to AFCA to try and get anything… Read more

done. Just a disgraceful organisation with Vicki and Danielle both needing to be fired immediately for lying.

I supplied them with all my up date pay slips with my on going injury . I explain to them how l have not complete my 2024 to 2025 tax return as yet ,like all insurance companies always looking for a escape goat or a loop hole not to pay .They only look at one months pay slips supplied and they got back to me with a figure of earning only 24… Read more

thousand dollars for the financial year ,what a joke l told them you get a least 48 thousand dollars a year being on the doll. Don't use this company lies lies lies I told them to go back to school and learn how to count . They speak to you like you area id*ot .

Having dealt with a significant number of insurance companies in my line of work, dealing with Metlife for a personal claim has been truly refreshing. The staff have been friendly, warm, helpful and responsive. From my first email enquiring about the claims process, I received answers to my questions but also compassion for my situation. Whilst I… Read more

have had to follow up a few matters during my claims assessment process, the staff I spoke with really demonstrated the good parts of humanity. It has been a really lovely change liaising with an insurer who has clearly trained staff to respond with compassion.

Great experience – Really shocked to see all these negative reviews though everyone has their own experience. I couldn't thank MetLife more, my case manager Courtney actually really valued my life and cared for my situation which was terrible. Helped me in the quickest manner possible to have my TPD claim go through. Very thankful as my interaction with MetLife has changed and likely saved my life, thanks again Courtney :-) Show details ·  1

Understanding and caring – I have MetLife life insurance with terminal cover through CareSuper. I was not well enough to fill in the claim forms for many months when I was diagnosed with a terminal illness but MetLife stayed in touch and paid promptly once I lodged my claim. They made the entire process of claiming very easy. Show details ·  2

Terrible experience from start to finish. Extremely frustrating to deal with. Still awaiting owed payment for my last month of recovery. It was due to be paid in October, now December and nothing. During the 10 months of injury, I waited a total of 7 months (over the injury period, -2 months cooling off period of course) for payments that had… Read more

been mixed up, delayed, and never followed up from their side. Always had to chase up, with two accounts of threatening to follow legal action to receive owed funds. That's zero payment and nil communication from this company and my contact for insurance that's vital when you cannot work and mortgages, school fees and daily living doesn't pause. I would give them 0 stars if I could.

Centerlink and donations from close family members allowed me to keep my family home during my injury. The paid insurance for this exact circumstances failed miserably. The many apologetic emails and verbal apologies I received after complaining each time were pathetic. "I totally understand how it must be hard paying your home loan without any income" and "I'm very sorry you didn't receive your monthly payment, I'll make sure it gets sorted in 10 business days".

I cannot believe this company can legally continue to operate. I partially blame myself, I must spend time to transfer my Superfund to another company instead of falling into the trend of "I'll do it later when I have time". Perhaps that is why many continue to stay with the same company due to convenience.

If I had to only rely on them when supporting me during a time of crisis and need (financially), unfortunately myself and my two young daughters will be forced out of our home. Ongoing apologies won't help with that Metlife. However, it's comforting to know that all your staff understand what I was going through. Not enough to actually do the one thing you are meant to do.

Like all insurance companies they try their best to get out of paying claims. There is no empathy or customer service you arecJust a number!!! Im in the process of making a claim amd others have reported waiting months without hearing a anything. Ive had one phone call and one email Show details

This is an unethical and dishonest company that operates more like professional robbers than a service provider. Their practices are deceptive, their communication is evasive, and their behaviour shows a complete lack of integrity. They prioritise taking money over providing genuine support or honouring their responsibilities. Be extremely… Read more

cautious and read every detail carefully before engaging with them, or better yet, look elsewhere for a trustworthy insurer.

Unfortunately I can't give zero stars. I attempted to reinstate my Income protection insurance, which I previously held. It was denied, due to high BMI, a completely outdated & inaccurate measure of health. Extremely discriminatory Show details

So disappointing. Went through my Superfund to obtain life insurance, TPD and income protection. The first sign something was awry, was that my premiums had increased from the initial quote even before I had done any testing... Why?? Then I was told my blood pressure was high, even though I was told my level was fine when I took it, that it was… Read more

"on the high side of normal but nothing to worry about". There were a couple of other minor things from several years ago that are no longer relevant. They denied me TPD and income protection and then increased my premium for life insurance by 100% - I kid you not, 100%!! When I asked for the final premium figure, they said they couldn't give it to me, only the fund can. MetLife would have to be one of the worst companies I have dealt with. They are disgraceful. There's no transparency. It's also disappointing because now I'm actually thinking of changing superfunds just to access a different option. Shame on you MetLife.

Unfortunely this company just sttolen… Unfortunely this company just sttolen my money,i paied life insurance to metLife for more then 4 years,never made a claim-when my life went a bit more dificult and i was stoped to pay by direct debt(because at this moment i can't set up a direct debt)they told me they dont have other ways to make payments and… Read more

my policie will cancel itself if i dont pay-I WANT PAY ...they dont have other way for me to make payments,so i ask what happen with all the money i put there for 4 years ,basicly they will keep it for them -Really?? is not my fault-i want a solution,they dont gave me one so please be honest people and gave me my money back!!!! Also the lady who talked with me by phone just sound stupid ,i explained all my problem they just dont care -they work like robots!!

Scams. Paying premium weekly then when it comes to claim been waiting 6 months no communication I have to keep following up and still no outcome but happy to STEAL my money weekly!!! Show details

C_54055 your not protected your a pest to them – Been dealing with Metlife for 12 months now for income protection. I have been getting sent around in circles still with no payments. Thank you metlife for making my kids fatherless. I Show details

Stay away – Organised crime, stay away, good for taking your money then giving you peanuts. My accident was back in April now I've had to sell both of my car's to cover bills, I signed up for $6000 a month. Now I'm only getting $250 a week. Show details

Administrative processes are utterly incompetent – Have not had to make a claim and hopefully I never will because their administrative processes/staff seem to be completely incompetent. Each year I have to make numerous phone calls/emails to get a tax statement from them (last year the statement arrived in November so after the deadline to submit a tax return, even after I had emailed and called… Read more

them numerous times over a period of several months). I pay my premium annually in April, why can't you send a tax invoice once it's been paid? Or at least provide the tax statement before the deadline to submit the tax return. And also, despite multiple requests to update my address because they had a incorrect address on file, the letters still kept being sent to my neighbour. If they can't even handle simple administrative tasks such as updating an address and providing a tax statement, god only knows what a nightmare it would be to deal with them if I actually had to submit a claim.

Unethical – I am shocked by such a shifty insurance company. They offer funeral insurance but will only pay out after registration of death. All other funeral insurance will be paid out on medical death certificates. However, according to Metlife, the minimum requirement is a registered death certificate. Consider that registration can only be submitted… Read more

after cremation or burial and can take up to 6 weeks. The Australian police authorize cremation and burial based on the medical death certificate. This "minimum requirement" is just an unethical, selfish manner to delay payment. The reason why we take out funeral insurance is to pay for funerals, not to payout eight weeks after the death. rather than spend your money with Australian Senior or any other company than Metlife.

Awful experience, similar to others – Applied for life, TPD and income protection insurance through my superannuation (Hostplus) which was sent to MetLife. Several months later, they tell me it was rejected for a blood test result they did which is inconsistent with decades of my medical history, including blood tests I did with my own GP at the same time. I tried to ring to have it reviewed and that went nowhere. What a waste of time. Show details

Denied for income protection for no true health reason – Declined income protection insurance last year due to CRP level being above normal. This took about 4 months to be decided after medical tests and reports. Was told to reapply once the level is normal or there’s a reason. No decrease to CRP in a year. Have had doctors said that it is not a concern, no health issue is present and other… Read more

investigations, I reapplied for insurance to still be denied.

Now have it on my record I’ve been declined for this insurance for a nonesensical reason. Will be changing super funds to go elsewhere and apply elsewhere for insurance.

Wouldn't recommend – Waited over 3 months for an assessment to change my cover which was ultimately denied due to an incredibly minor health issue that's now non existent. Happy to review my cover again in 12 years though.. wouldn't waste my time. Show details

Would give zero star if I could – This insurance provider asked for an incredible level of detail regarding my health, which I was happy to provide. I responded to question after question across several emails seeking more and more clarification and then got to the stage where only my doctor would be able to provide the detail required, which I advised. Then while I was waiting… Read more

for my doctor to get back to them (they were away for long period of annual leave), I got a voice mail that a decision had been made but no detail. Tried to call back the person who left the message to get details and she never picks up or returns my call. Then to add insult to injury I got a letter from my super, who I initiated theapplication through, saying they had been informed metlife told them I didn't want to continue with the application so it was now closed. I never informed anyone I wanted to cancel the application and in fact we were just waiting on info from my doctor. I wasted hours of time completing the application and now it's been closed and I can't even get hold of the original case manager to get clarification of what happened. What a joke.

shocking service – My husband broke his hand three months ago and after paying for insurance for 20 years has made a claim for income protection. Has never claimed before. Still not getting paid. the person who has been put in charge of his claim does not return any calls. He has been on hold for an hour one day before deciding to give up Message after message… Read more

has been left and no return call. He called again yesterday did not get to speak with the claims person yet again. Must be very busy He was then advised by the person that answered the call oh your claim is approved just going thru the process. When asked when he will get paid was told dont know I wonder if they can appreciate not having an income for this duration So yes this company is a shocker dont have any expectations you will get no service and no payment.

Deserves 0 stars – After months of the application process, they're still asking me to provide a medical authority to get my reports. This was provided at the very start, literally months ago. This clueless mob will keep requesting the same thing over and over again. I've even confirmed this by speaking to their underwriter, they keep changing underwriters for no… Read more

apparent reason, who don't bother to read the previous notes, and keep requesting the same authority. Just unbelievable incompetence from this useless mob.

Worst insurer and insurance process i've ever seen - do not go near them with 100foot pole – Worst insurance application process, procedures and customer services I've ever experienced in my life - would not recommend to ANYONE - stay away, i'm in the final throws of application process after 4 months and will be declining and speaking to AFCA asap. If its this hard to apply imagine trying to get $$ when you need it! Go and speak to an insurance broker or similar instead... Show details

0 if possible already in contact with AFCA – Already been in contact with Australian Financial Complaints Authority (AFCA). Metlife never communication or follow up as promised (or just as paid to do by customers). Terrible customer service at every turn. Paperwork completed and sent back months ago, but now nearing 120 days later close to 30 days past the waiting period for claim payments… Read more

and I still do not even have confirmation if approved or not. They will LIE directly to you over and over again. Seems it's the same story across the board.

Rip off insurer – Not good value. They a avoid paying claims. No wonder there is underinsurance for life insurance Australia. They act in bad faith when they are meant to act in good faith. Show details

Like getting blood out of a stone – After being involved in an accident almost four months ago, I was told by my super company that I could put in a claim with MetLife (their insurer) after 30 days from date of accident. I submitted my claim form along with relevant documents and after multiple phone calls and emails, I still haven’t received anything nor are my emails being responded to anymore. Almost four months waiting and still no resolve. Show details

Very bad service, and the start very good but after ...good luck,Not happy at all – Very bad service, and the start very good but after ...good luck, will never answer your questions straight forward, the keep saying we will get back to you , hardly the did, no Show details

Income protection – Once I put my claim in I waited 6 weeks not 10 days no one returned emails when I called I left msgs no one returned then I had to provide more paper work then took another 4 weeks finally they said payment has been paid yep ok nothing and I getting first 2 payments for Jan and Feb it's now 29 April and been off work 4 months still no money Show details

Seems like an insurance company that would make 60 minutes for dodgy dealings – IP insurance have an unusual issue have a 30 day wait lodged in August pulled some clause out of the magic hat that it's some preexisting condition and now have a 12 mth buffer to drag the claim out and also write to every doctor I've ever been too which most of them won't probably responed so they will just deny on the phone some smooth talking… Read more

slim shady pom rude as buggery it seems to be a metlife procedure to first deny and or throw a hole heap of obstacles to not pay out on legit claims seems like something you hear about on 60minutes it's just a junk policy

The Worst Insurance Company Ever! – Check who your superannuation uses for their Income Protection. I didn't know HostPlus sub-contracted out their income protection insurance to MET LIFE. So if it's MET LIFE, do NOT use them! They are possibly the worst Insurer to deal with. This company heightened my stress levels by not being transparent, every time I rang for an update there… Read more

was an "extra" new step in the process it had to go through, dragging my income protection claim out for over 6 months... before ultimately declining it. Then add further 3 months when i contested it by reporting them to AFCA it still did nothing. You'd think a service with the name "Income protection" would be your safety net if/when you're temporarily out of work but No. Make sure you have savings as they will drag everything out to the latest possible date.

And the "Case Manger" they give you, is not on your side by they way (they have targets for claims not paid out). In the middle of the claim process i had major surgery and coping with that was easier than dealing with them. That's how bad they are! MET LIFE if you're reading this... your customer service staff should undergo empathy training considering anyone who needs to claim is in a vulnerable situation.

BAD do not consider them EVER – When it comes to making a claim, they draw out the process addressing one issue at a time. The claim was a my husbands life insurance upon his death. It took over twelve months. Where other insurance companies paid within 2 months. This was extremely distressing and I had to continually chase them up all the time. I would warn people NEVER choose any type of insurance with this company. Show details

Metlife are pathetic – Ongoing claim since 2018. Metlife are undoubtedly the worst Insurer to deal with. I am a injured police officer. I have a severe physiological injury and I am unable to work. An application for TPD was made in 2018. TAL paid out within months, Metlife have deliberately delayed my claim and have only made my injury worse.  Show details

If you are a woman, do not get MetLife insurance. The void policies target typical women’s health issues as a reason to not payout. Show details

Scum bags. Very disgusting behaviour. Look at the ABC article Failure to declare tests after urinary tract infection sees cancer patient's insurance voided Show details