Moochies Connect

Disappointing product – Complete waste of money. Battery time quickly gets shorter and shorter until it cannot even make it to their recess at school. Plan is difficult to cancel- you have to email through your sim number etc. I personally would choose another brand!

Terrible – Terrible product do not waste your money. Battery requires constant charging does not last 24 hrs and signal is ridiculous you need to be close enough to the child for it to work. Customer Service is a joke have emailed several times requesting cancellation of sim no reply.

My ASD son can’t live without – I emailed customer service, and Jess could not have been anymore helpful if she tried. She saved the day. She has posted out the charger for my son, and has saved this mum a lot of stress. Thank you so much Jess for all your help today. Show details

A great watch – A great watch to give peace of mind as I know where my daughter is. Easy to charge and use . Mia and the other employees were very helpful and spent time helping me to set up the watch as I had lost the QR code Show details

Great after sales support – I made an incorrect purchase via the website and the Moochies after sales support team were super fast and helpful to have it resolved. Such awesome service from Lana and Vicky. Much appreciated!

Worst product don’t ever buy!! – My daughter brought one for her birthday and doesn’t even work. Set up the sim and paid for credit monthly set up and watch can’t even make calls/texts. Sent emails and still no response, even took another month’s payment even though watch doesn’t work. Rip off and absolute worst product Show details

This product doesn’t work – Bought this watch for my daughter’s birthday in the hopes it would allow communication for school pick up/ after school care etc. As a single mum without any support I was hoping this would relieve some day to day single parenting stress. Unfortunately the watch network has never worked, and we cannot use it for its intended purpose. I’ve… Read more

contacted the company repeatedly asking for my monthly contract to be terminated and a refund for the watch, but they have not answered my emails and I’m still getting charged. My next step will be contacting the consumer ombudsman, if there continues to be no response.

Product doesn’t work correctly and terrible customer service – Purchased a moochies watch. Activated a sim and plan. Monthly instalments are being deducted. Since activating three months, the product and sim has not worked. I have messaged mooches support, through chat on the website, chat on the app, emailed multiple email addresses and multiple social media accounts. Have not had one response and they… Read more

continue to deduct payment from my account. The battery of the watch last a couple of hours and there is no way to get in contact with any support. I just want a refund for the product and monthly deductions to be refunded and cancelled as the service has not been used

Do not buy anything from this fraudulent business – I would give zero stars if possible. I've encountered all the problems people have listed here - a product that simply doesn't work. Most galling though is the utter lack of customer service. I sat on the '24/7 live chat' online for five hours with no acknowledgement whatsoever. I've emailed three different Moochies addresses over 10 days with… Read more

no reply. I even tried social media - again, no reply.

It seems to me this is a corrupt business that knows it's under-delivering but playing the numbers game to make off with as much ill-gotten gains as possible before it's inevitably shut down. I've reported them to the ACCC ... here's hoping they take action and swiftly.

Horrible customer service – Purchased 2 odyssey watches and have had problems with both, after long emails and weeks of troubleshooting to be finally told the watch is faulty, sent back and received new watch 3 weeks later, Second watch given as present brand new in box and same issue, troubleshot over a few weeeks with emails back and forth and screen shot of watch stats,… Read more

given the news that new replacement would be sent, warehouse sent replacement watch bands but no watch, been chasing customer service for nearly a month and can’t get a reply,

They continue to take money for the sim plan on a watch that can’t be used via sim, only on wifi

Do not deal with this company, Very dishonest and won’t answer your emails,

Warning… – Terrible! It’s impossible to cancel your subscription, they will continue to steal money out of your account for as long as they want and customer service just ignores you.

Moochies connect kids watch – I purchased one of these watches and had trouble receiving a phone number after paying for a sim subscription. I notified moochies customer service and the said my watch had a faulty sim. I was told to send it away to an addresses provided and they will send it back after a sim replacement. I instead went and returned it to place of purchase and… Read more

got a replacement watch. Upon setting attempting to set up the second watch I purchased and a second sim subscription. I experienced the same faulty sim issue accordind to customer service, they said again for me to send this second watch to get the sim replaced. Moochies something needs to happen. Very disappointed and would not recommend this product.

Unfair charge – Very hard watch to use for my son and misconduct customer service, the service was cancelled and the watch returned and the system still charge me for SIM plan. Totally not recommended. Show details

Useless ! Horrible product – Do not buy!!!!!!!!! After taking a week of back and forth emails to finically set up. My daughter has started school and now can’t even call me. $30 wasted each month. It’s actually useless. Nothing not it works properly and I receive no notifications on my phone to even tell my daughter has msg. You have to Constantly check app. I will be demanding a refund as the product isn’t able to be used as intended and sold for. Show details

Rubbish, waste of money! – App sign up has issues. Calling doesn’t work through app. Texts don’t have alerts to watch, slow to update, many many many issues and it’s brand new, just opened and setup today. Took hours to try to troubleshoot before contacting the useless email provided as a help desk. They take way too long to reply and no contact number. After service is atrocious to put it politely! Don’t waste your money…. Show details

Waste of my Life – Absolute Garbage (This product should be removed from all sales) false and misleading advertising. This was purchased to protect my daughter, 2weeks ago we dont ever get 5hrs of use and being 10 year old little girl with no mobile catching the bus from home to school, what is the point in selling this?! this product is destroying your… Read more

companies reputation. we got it to keep in contact with her and to know her whereabouts at any time. I have sole parental responsibilty for my daughter so this was ameant to be a game changer for us. dissapointed to say the least I should have purchased a GPS watch from Temu for $19 its probably crap but its $160 cheaper minus the subscription. either way both are crap one just promising the sky and takes your wallet. the other is what it is.

This company is a scam the gps is never correct, my daughter was laying in wallis creek for the whole day the app declared , but in reality she was in class at school, they charge you a subscription fee for something that dosent even work. Can never call her the app just freezers, it does not upate anything, eg heart rate, steps, loaction, messengers. Does not send or receive messages instantly. It took 3 hours for my messengers to show up on the watch Its just garbage guys. If you want to keep your kids safe or at an arms reach do not buy a moochies.

TAKING IT BACK TO BIG W TOMMOROW AND GETTING MY FUNDS BACK HELL YEAH GONNA BUY SOME POT PLANTS :}

Bad battery life, bad app - not impressed – We bought a watch for my daughter's 8th birthday. The first watch we bought got stuck in German and we couldnt fix it. The battery also lasted about 5 hours. After all the difficulty of setting up the sim, getting the app to work, adding contacts, we had to return it. We bought a second watch, and a newer model of the Connect. Luckily, this time… Read more

it is in English, but the battery life is still horrible. It doesn't even last a school day (the whole purpose of the purchase). The app is clunky and doesnt work well. There is an issue where voice notes and photos dont sent (apparently IT is releasing an update to fix this?). The battery is my biggest issue, however. When I contacted support they told me (quote): "some customers think it would last as much as a normal watch would, which sadly is a mistake as our watch is more similar to a phone, than a simple watch that only displays the time.". I am so confused by this response, because yes - obviously - that is why we bought the watch? And why we pay a monthly sim plan for it? Like a phone??? Even charging the watch fully over night, low screen brightness and GPS tracking once an hour, it still only lasts 5 hours. All in all, I am disappointed with this product and would not recommend others buy it. **UPDATE** The direct debit didnt go through and the watch had to be 'reactivated'. Queue an "issue with the simcard" (of course) and the watch didnt work for a week at all. Now the watch is connected again, but it can't send messages, can't answer phone calls and STILL can't send voice notes. Customer service is rubbish. Dont waste your money. .

Appalling battery. Clunky app. Access to customer service limited. Avoid – Purchased a Moochies Connect watch in Jan 2023 over a standard watch both to set an alarm to remind our 8yr boy for a late morning once-weekly music lesson at school and to access the feature rich options in the watch. The setup was not straightforward and needed factory reset a couple of times before linking. The first day of use the battery… Read more

life was so terrible that the watch shut down before the alarm could go off giving the watch a ~4 hour battery life from full charge. Used the watch approximately 4 times over 4 weeks in which we attempted multiple troubleshooting to extend the battery life as recommended by the Moochies site and other forums. This was also tested overnight. The best we got it was 6 hours from full charge to flat. Following this the watch spontaneously disconnected from our phones and the app became dysfunctional and would not connect correctly again. Losing the features made it a standard watch that would tell the time but only for a few hours (due to poor battery). We put the purchase down to a bad choice and never used it again. I was reminded only of the purchase when I saw we were still being charged for the SIM. I tried to contact customer service via call or chat to stop the subscription but there were no options to do so. After 1 week of multiple email back and forth we managed to get to the point of unsubscribing but this required the watch to be charged and connected (again this took multiple attempts. Ultimately the saga of the watch ended after a combined use of ~16 hours and ~50 hours of troubleshooting and charging. The only positive comments were the emails from the customer support were supportive and kind.

Bottom line - Avoid this watch

Nothing but trouble – Bought this for my daughter birthday a year ago, it worked for for a month then had nothing but trouble with the app, couldn't login or get it to work. Can't even login to cancel the subscription. Contacted support without a resolution. Too much hassle for something that should be that complicated. Show details

Don't buy this watch! – Sadly my daughter spent all her saved pocket money on this watch and I have wasted alot of time binding/unbinding installing the app/deleting and reinstalling the APP, writing to customer service and now finally writing this so no one else will make the same mistake we did. *customer service response time lags. *battery life is terrible...maybe a… Read more

couple of hours fully charged we have only had the watch for 6months probably got to use it for about a month or so. *APP is clunky. *had to bind and unbind a few times when it stopped working. *lastly I could make calls to it but my daughter couldn't call me.

Basically it does not function how it is meant to, do NOT waste your money.

Would rate 0 if I could – For the third time in 6 months my account gets charged and when product is used it tells me that it does not have credit. This is a joke

Great Watch, Terrible App – Since purchasing this Watch there have been so many issues with the watch not working because of the App. Either the App has been down (as it is right now) which means I haven’t been able to take off class mode on Holidays, send SMS from my phone, get SOS or location. At one point I was having to disconnect the WiFi every time he went out so the… Read more

calls would work… this was their solution. To try and get the App to work once I was told to uninstall and re install it as there was a new App. They forgot to tell me this would mean the Watch would need to be paired again which needed the Watch to be deleted from the old App from their end. Issues have taken over a week of ‘chat’ to resolve because they can take over 24 hours to reply. Considering this only gets used on holidays and weekends it renders it useless for that period every time it plays up. Moochies please do not tell me to email you for support. That is the problem here. You have denied me a refund because I purchased it from a store except the product I bought isn’t faulty it’s your App and support.

Absolutely terrible – I made the mistake of not listening to the bad reviews. This thing is a joke. Nothing but trouble since purchase... including sim being cut off even though it was paid up to date, watch turning itself off, completely inaccurate GPS, terrible battery... the list goes on. Do not waste your money - trust me! Now Moochies is simply telling me to bring it back to the shop (which is a 3 hour flight from me) Show details

Won't bind to phone – Bought brand new from Myers and paid for the plan. The watch won't bind to the app. Please tell me the solution to this. Have done it all with the reset, uninstall and everything in between. This has been the most annoying and stressful experience I've ever had after buying something brand new. It's supposed to be easy. What's going on??? Show details

Absolute Joke – Does your company make a habit of stealing people's money? My account was charged for the monthly credit yet when we try and use the watch it says the account is deactivated please recharge. I had money taken out of my account two weeks ago so why is it, it is telling me to recharge. Then when I email I get some generic response completely… Read more

avoiding my question of why the account is deactivated even though I've been charged. How can you say it is 24 7 help when I only get a response every two days at midnight? I refuse to let this go. What is the number to actually talk to someone because it feels like I'm banging my head against a brick wall Reading all these reviews other parents like myself have purchased this watch for emergencies with their kids and not one of us can get any help. This is appalling behaving and it needs to be escalated. If I don't have a response I will be going higher.

Complete waste of money and time – Bought this watch for my son, can't even get it to work always saying sevice unavailable. Have robbed me of my money. The customer srvice is appalling. Do not bother buying this product. Battery life is terrible only lasts like 2 hours. Just want my account cancelled. Show details