Moochies MW12

Props to the tech supports – I couldn't and still can't get the watch to function like I would like for it. Thank you to Cami, Ron, and Myles for your exceptional support. They troubleshoot for me, although it was late hours. But they've worked with me, so thank you

Moochies team offer great customer service – Excellent, prompt service offered by Cami, Gabby, Gabe, Lucy, Mia, Matt and Jess. This is a very efficient customer service team. Show details

Moochies network issue – Customer service at Moochies is a 5 star for me. Mia who I have dealt surprisingly with twice now at seperate times through live chat Extremely pleasant & great at her job. Show details

Help from matt – Matt from live chat was great at helping me with the issue, that Telstra has cancelled the Sim in my son's watch and that moochies will fix for free

Absolutely horrid Le don’t recommend at all – Please stay away from buying I’ve had 2 years of hell from these people ! Still left with a watch that won’t work and no help ! Show details

Very disappointed in product – We are now on our 3rd watch and it will not charge. Our first was great and lasted almost 2 years and we only replaced with the Connect model earlier this year as the battery was not lasting very long anymore. Purchased the newer model and worked okay for a little while but this one too stopped charging intermittently, when it did charge it would… Read more

die again very quickly or if it was not removed from the charger at 100% and turned off before needing to be used it would stop charging and run down super quick again. Contacted customer service and they were great, I sent it back for testing and they sent me a replacement within a short time but we have had this replacement for less than a week and it now won’t charge again. Have tried the cable in multiple points throughout the house that work with other devices so it is either the cable or device itself. Moochies customer service is great and very helpful but the product is very disappointing. Haven’t contacted them again yet as I’m sure I will just have to send it back again or buy another charging cable and go through the whole process again.

Amazing customer service! – Absolute brilliant customer service from MATT GABE and GABBY! Everyone of them took me step by step and worked together to resolve my problem really appreciate it. Thank you!

Best customer service from CAMI – CAMI gave the best customer service I have ever encountered. Prompt replies and always will to help. The service made me want to buy from them again. Thanks Cami Show details

Excellent watch and excellent customer service – My daughter absolutely loves her Moochies watch, it's easy to use for her and it's peace of mind for me..it has a tracker (which isn't always 100%, accurate but its gives a good idea) and I can control which contacts she can call and who can contact her. The live chat is great if I have questions and recently had an issue which Matt and Gabe dealt with brilliantly, excellent customer service. Show details

My daughter loves her watch – Excellent watch , GPS very accurate, phone calls work great, messages come through instantly. Had a slight issue with the internal sim card after we didn't use the watch for a while but *Gabe* from customer service went over and above to sort it all for us in record time. 5 stars for this product and customer service, Thankyou Moochies Show details

Great device – This is a great service and fantastic device It has gave us peice of mind. For good while allow us to track our kids and call / receive calls/ video calls to keep in touch with them amazing bit of kit. The only down side is the battery life as it will last a day but continued use with calls, ect. It will dwindle however it is fast chargING and after lunch/ dinner they can be back out again playing in no time Well recommended ! Show details

Excellent customer service – My daughter has been happily using her Moochies watch for over a year now. When we had issues with it now for the first time, Cami from Moochies Customer Support was extremely helpful, polite, and responded very quickly to help us troubleshoot and resolve it. Thank you!

Wrong strap sent – Happy with the quick response from Matt and Ron and the quick resolve of my issue. Show details

Cancel my plan – Rita was amazing to work with, she help me very quickly ❤ she is amazing. Thank you Rita for your help assistants

Good Quality Good Service – I bought two of the product for my kids, this made it a lot easier for me to contact them and it gave me comfort knowing that they are safe. The service agents (Cami and Mat) were really nice they answered all my questions almost immediately and professionally. I am very glad that I bought it.

dont buy, not working – set up and paid for the sim plan, was told it will take 2 hrs for the connection. then go to bed, wake up and was told the credit in the sim is all expired, need to recharge again...i dont even use the phone, come on! SC is good, bu thte produce is 0/10. DONT BUY! Show details

This watch is not fir for purpose – I have had so many issues with these watches. Yes customer service is always obliging and asks you to return the watch and replaces with another, but then the same scenario of more issues in a few weeks later. I’ve had issues with QR codes, GPS, not turning on….now both watches speakers have blew. I don’t feel the reviews on here are fair as… Read more

they are reviewing the customer service not the product. Yes customer service are helpful but that does not make up for a very poorly performing product. It’s a disgrace that moochies continue to produce a product not fit for purpose and take good money off of people.

Zero stars - Lots of energy wasted with this purchase :( – I bought the Connect model, the initial setup was fairly easy, the problems started as soon as I wanted to see how the gps location worked, logging in the Moochies app on my phone the gps report said the watch was somewhere in the United States (we dont live in the US so this was not a possibility). Then I contacted Moochies which is a pain, you… Read more

could wait in line on the chat for hours without ever progressing, so the 24/7 support claim is not real to me based on my experience. After several attempts they suggested to reboot the watch and clear the app cache on my phone, this worked for a while but then after 1 hr the gps position was in the middle of the ocean, again not accurate at all. This was fixed again by following the procedure described previously. But the problem appeared again the next day.

Also, I wasn't able to call/ ring the watch from the Moochies app itself, it would hang up automatically after a few seconds. After contacting Moochies they requested to reboot the watch, but this didnt help, they said the watch could be in a location with poor coverage, which is not accurate as I was standing next to the watch with other people around us and noone was reporting poor mobile coverage. This issue came and went intermittently.

We tried sending voice msgs from the watch but the voice recording volume from the watch was very low, this wasn't an issue with the receiving phone as I made sure the phone volume was up high to the max.

I returned the watch and requested a full refund, they said the 30 days already elapsed from the initial purchased date, but I received the watch very late due to the xmas congestion, and after explaining this to several people on the chat they agreed to refund the money, but I haven't received yet, let's see what happens there.....

I don't think our watch was faulty as our friend has a watch from the same brand (different model) and they report similar issues. I think it is just how the watch is and the buyer has to deal with those issues.

I wouldn't recommend this watch to anyone. Now we are looking to buy an Apple watch which can be set up with a family account and I can restrict who calls or msgs the watch.

Good luck is you purchase this watch.

Product not refined – Numerous times GPS locator showed my son in Kansas and California, and often still showed location at home despite being elsewhere. Instructions aren’t intuitive and required a bit of trial and error to get going. Interface is reasonably good and the app has potential but just isn’t anywhere near as slick as an Apple Watch (for instance). Battery… Read more

life is not anywhere near the 3 days claimed…minor use had it run out by late afternoon.

Returned for refund

Customer service – Will from Moochies was very quick to respond and able to rectify the issue with my the moochies app extremely quickly and very helpful. Definitely recommend this product for kids Show details

Terrible!! – Set up of the watch required intervention. GPS had my son travel from Brisbane to Kansas in USA in 30 mins. Multiple SOS alerts daily that are false. Screen protector has smashed on the first day of use cutting fingers on the glass. Battery life is absolutely crap. Returning this item to Costco tomorrow and replacing it with an old phone and SIM card. Very poor product 1 star. Show details

Great customer service! – Bought the Moochies watch and had a little hiccup in setting it up. Will, the customer service patiently assisted in every step of the way! My son is super happy with the watch, which can call and clearly communicate, as well as txt & voice message & video call. I highly recommend the product and well done to amazing support staff in the business! (Telstra should learn a thing or two lol) Show details

Amazing watch for my son – Really love it . The customers service is perfect especially Nate and Rita , they are really really nice to help me step by step to fix my watch . Really appreciate ! Thanks all !

Great customer service from Ron!!! – My son is super excited about finally having his first Moochie watch. Although we had a little bump in getting the watch up and running, thanks to one of the team from Moochie (Ron) who very promptly solved our problem and we are ever grateful to him. Because of his very prompt response and his exceptional customer service skill has really… Read more

convinced me that I have not wasted my money. Message from my son to Ron: Ron you are the best Moochie staff member ever!!!!!!

Suspension of sim – I emailed Moochies to suspend my daughter's sim. Purely because of lockdowns and home-schooling. She is not going out to need to wear it. I received an email back from Ron, no longer than 15 minutes later, letting me know that he had received my request! Amazing service! Thanks so much Ron and hopefully we are out of this global mess soon, so we can reactivate. Thanks again!

Robbie is awesome!! – I was having issues getting my sons watch to work. Robbie was on it about answering my emails within the same day. He was extremely helpful and now it works! Thank you so much!! Show details

Iffy at first, but Ron to the rescue! – I got my watch in the BIG W toy sale for my daughter’s birthday. I had some issues setting it up (out of Moochies control) but the customer service Ron provided was phenomenal. He has been in constant contact over the last week, keeping on the network providers back to get things moving. He asked for more daughter to select two bands for… Read more

compensation, even though it wasn’t Moochies problem, and blew my mind when she received 3 bands and a screen protector. Just when we were about to try a replacement watch, he heard back that our SIM should be working! Ron to the rescue! I cannot thank Ron enough for his supportive words and the help he has given over the last week. If anyone there needs a raise, it’s this guy!

I’m yet to make my mind up on the actual product, but I’m certainly pleased with their customer service! Thanks again Ron, you’re a champ! Absolute legend.