MSP Photography

We brought school photos and my daughter's grade 1 portrait photo looked terrible. It's as almost the photographer was taking her photo with his or her eyes closed. Think zoolander. School photos aren't cheap and her portrait looks like one of her classmates took it.

There are two of my child in the same class photo. They removed another child and cloned my child to replace him. Zero response and support from the company. Took them 7 weeks to reprint. I am genuinely concerned that this company uses unknown AI algorithms to edit photos. Our children’s images might be used for illegal purposes. DO NOT RECOMMEND!!!!!!!!!

Photos never delivered to school, I caught them out in a lie, and now I have to wait another 2 weeks for reprints. Not even an apology, just some smarty pants girl saying she is sorry I feel like this as if it’s my fault they stuffed the order up. Disgusting behaviour.

Great customer service via email at Bundoora Branch – My experience with the Bundoora branch has been absolutely amazing. Very helpful staff, prompt replies to emails, always happy to answer my enquiries and they even helped me access old shootkeys for digital downloads. My daughter's primary school used this company and I'm so glad that her high school also uses MSP Photography because their customer service is second to none.

5 years of Happiness! – I’ve had 2 girls receive their school photo packages from MSP for the last 5 (and 3 for my youngest) and I honestly couldn’t be happier! They take such lovely photographs! Even the whole class pics always look great - that must be such a challenge!

Thank you MSP – My son decided he would have a Mullet for his grade 12 school photo. The photographer from MSP had my son turn his head slightly, this angle hid the Mullet.

I am extremely disappointed with the quality of the school photos recently taken by MSP professional photographer. The lighting in my daughter’s portrait is significantly flawed — there is a harsh glare on her hair that makes a round portion of her head appear grey. My daughter has had school photos taken by various photographers over the… Read more

years, and we have never encountered such poor quality. When paying for these packages, we expect a basic level of professionalism and technical skill. Instead, the results are worse than what a ten‑year‑old could capture on a basic camera.

Based on my experience, I cannot recommend this photography service.

Had school photos taken in march now may rang to speak to someone about when they will be delivered she read a statement out when I asked her if the school had given permission as that is at the start of the statement she started to read it out again I said I know what you said but am asking if the school has given you permission to print them she… Read more

hung up on me nice customer service if school uses this company again they won’t be getting my custom just rude

I thought it would be sweet to have both my boys in a photo together! Well! One son looked like himself. The other looked like an AI version - of I’m not even sure what! We are so disappointed. What’s worse is his face shoot looks nothing like this AI version. Sadly disappointed as I was really looking forward to these pictures.

Our schools decided to change to this, after using 'The School Photographer' for years. MSP is rubbish in comparison. We happily paid the previous photography business, to get high quality photos in protective plastic sleeves, with print quality digital downloads. MSP's cardboard sleeve leaves the overpriced photos vulnerable to damage and is an… Read more

awkward size that doesn't sit evenly with previous years photos on a shelf, jutting put to paper cut anyone who dares to walk to close. Having to sign up for an account with all our personal details is ridiculous. No surprise spam calls and phishing emails increased after that. Selling off our details for extra profits? The packages are a scam. No one needs a million little photos. There should be a smaller package option! We loved using 'The School Photographer's photo calendar and photo bookmark each year. This year was a total disappointment with MSP Photography. Parents need to band together and boycott these rip off businesses. Oh and yes, another messy hair photo here too, from having photos after lunch break i.e hat. What happened to taking pride in ones work?

Super expensive, child’s photos come back with messy hair. Such a rip off whole family’s are struggling! Having to pay $150 for 2 children’s photos plus a sibling photo. I expected much better photos and atleast someone to fix my child’s hair sticking up

Terrible quality photos and over priced. And special group photos (e.g. School Captains or School Sports Teams) is the biggest rort I’ve ever seen. MSP don’t send out an order form for these photos as you need to ring them and order these over the phone and then they charge $20 Archiving Fee !!! So one group photo costs $50 in total. They certainly have parents/carers over a barrel. No thank you, I’ll go without.

Talk about having you by the short and curlys! Every year the prices go up. It feels mercenary. In a few years the prices have nearly doubled for a basic pack. I want my child to remember their friends in each year but it's frustrating how having a monopoly means they can keep hiking prices.

I love my daughter dearly but her school photos were the worst photos I’ve ever seen of her! Her lips were together like she wasn’t ready, they zoomed right in on her tinny little face making her look like she had a massive head. And to think they charge so much for zero effort is disgusting. Why are schools using them still!

Absolutely hate my daughters photos, seems as though they didn’t even try to get her to smile.. the digital photo I received is such poor quality I had to take a photo of the physical photo.. will not be purchasing again if the daycare use this company

Overpriced school photography . They want the payment months before you actually get the photo. Why wont the state education department get another company to do the school photos ?

Worst customer service, unhelpful, punitive, blames everyone except there own policy. I wish the school did not use this company. Every year it's another horrible rude phonecall instead of supportive communication. I wish I could give them 0 stars. This is not a one off problem, it's been ongoing for years. They have the monopoly over the schools. Something needs to change. I'm not the only family that feels like this.

Absolutely disappointed by the customer service received when contacting the Gold Coast Northern Rivers Branch today. I wanted to enquire about the possibility of purchasing 2024 & 2025 portraits of my child. i didn't need a whole pack. i was hoping to buy either a wallet size photo of each year or perhaps just a digital copy of each year that i… Read more

could print myself. purchasing 2 packs, even at the lowest cost would be well over $100 and completely excessive for my needs. the lady who answered the phone was rude and abrupt and decided it was best to try an educate me on how a franchise worked rather than seeing if there was anything at all she could do to help. she told me i would have to buy the group pack which is $39.00 and then purchase the additional portrait download which would be another $20.00 on top. i would have to do this for both 2024 & 2025 years equaling $118.00.. and that's not including the $15 on top of both years because we weren't able to purchase in time.. so all up it would be $148.00 just for two wallet sized photos ... make this make sense? my school used to go through advantage life photography.. i have no idea why they would change when this is the customer service, limited options and price expectation received. Advantage life gives the option to order just the digital photos and i got the previous 6 years of headshots for all for $40.00!! if it was up to me i would not purchase through these guys again but sadly its the schools decision and now because of this pricing structure and rude staff on the phone at this company, we are without the possibility of having the photos of our child. they need to consider digital copies or at least a package for a single portrait being an option for family who just don't need those huge packages.. so disheartened by this whole thing.

Unfortunately very unhelpful company. My daughter missed her year 6 photo and thus didn't have a photo for her grad book - the school admin staff requested for them to use last year's photo for her grad book or an alternative photo taken by the school. This was refused by MPS. They offered for us to drive over a 2hr drive in order to make up… Read more

the photo which unfortunately was not feasable. Reading all the other reviews below it's not surprising the company is so unhelpful. I have asked the school to re-consider using them in future.

They charge a $20 “late” fee if payment is made within 2 weeks of the photos being taken. It took them over 4 months to deliver the photos and the photos I received were absolutely awful! At least half the class wasn’t looking and the individual photo was so terrible. These are meant to be professional photographers, you’d think they at least try help the child with the pose. This year the school has changed who takes the photos thank goodness!!!

So angry!! For the amount you charge per school package, one would assume you would take a few photos and not give the parents one where you haven’t done anything. Nothing I’m fine. I’m just the kid is blinking. Hopefully you won’t be used for our schools photos next year!! Absolute [Content Removed]!

They take your money. You pay for the digital download. There is nothing to download. They can find your shootkey so you can pay. Try entering the same shootkey and you can't get any photos. Over-priced scammers. Can't wait to be disappointed by the actual photo if that ever shows up.

Just got my kids photos today and they are the worst ever. My daughter’s hair are all over her face, they could at least ask them to fix it a little. Hair always get messy because of hats etc. The family photo wasn’t taken in enough light and is so dark. Completely hopeless

Shocking customer service and awful organisational skills. I have twins attending the same class and ordered the Siblings Premium pack. Other than the order confirmation automated email, two months have passed and I had no word from them. I paid more for the digital photo and not even that came through email. Digging into the issue, I found out… Read more

that they didn't even take the photo I paid for and were suggesting to take the kids to the studio to take the photos I paid for. Why could they not have done the job when they were supposed to? No compensation, no apology, no excuse, just shoving the client around like they're important.