2Muama Enence Instant Translator

Muama Enence Instant Translator Questions & Answers

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Alan H.
Alan H.

When I speak in English and require it to be translated to Mandarin it only shows the text. However, when I speak in Mandarin, it provides an audible translation as well as text. I principally bought this to help with a partially sighted Mandarin speaker so I need an audible translation from English to Mandarin. How do I do this?

David C.
David C.

Whenever I start the App I get the permanent message Scanning for Devices - even if I collect manually. The translator shows as two separate devices - V5 and V5_BLE. Only V5 can be connected too, but both will pair. What is the problem. Would changing the device name in my Bluetooth settings help?

david d.
david d.

Hello, I purchased a translator without the box that has the QR code. How can I connect the translator ?

Malcolm W.
Malcolm W.  

Hello David, the QR code is just for the benefit of the phone, it leads you to the enence site to download the app required for the use of the translator, https://enence.com/app

Tony Y
Tony Y

i have set up my translator correctly. When I speak there is no translated response to the device. The translation can be seen on the app screen.

ty r.
ty r.

I received my device and let it charge all night. The device will not power on unless it is plugged in. It is acting like it is not holding a charge or there is no battery in the device. Is this an issue that is common?

Herns P.
Herns P.

Does Muama Enence have Creole?

Craig H.
Craig H.

Can you use the Translator while making a call on your cell phone. I'm trying to use it for a cell phone conversation?

Louise B.
Louise B.

Can you please describe or show video of how to attach strap to the instant translator. Seems impossible to attach

Muama
Muama   DM   

Hi , Thank you for reaching out to Enence!

We are more than happy to help you out with this. On the bottom right of the translator, you will see two connected attachment holes. Use a paperclip and pass the strap clip through both of the connecting holes. Once the strap clip has passed through the connecting holes, make a loop from the strap clip and drag the remaining strap through the loop to lock the position of the strap permanently.

We hope this helps, but please let us know if you have any other questions.

Have a great day!

Enence Support Team

Claire L.
Claire L.  

I've tried this but in order for it to work the clip has to bend back up and it can't. It's impossible!

Matt
Matt  

Using a paperclip is the incorrect solution. I had to use a twist tie off of a loaf of bread and stripped the plastic off of the twist tie to expose just the thin twist tie wire. I formed a small hook in the end of the twist tie wire to get in the one hole and out the other I then made a small hook in the other end of the twist tie wire and put the strap loop string in the wire hook and pinched the hook tight to the strap loop string and then I used needle nose pliers to grab the end of the twist tie wire that I had gotten to stick out of the other hole and then pulled the twist tie wire with the wrist strap loop string through. This approach with some patience worked well. A paperclip is too stiff and cannot be manipulated into tight enough bends to finesse the wire through the holes in the side of the device and pull the wrist strap string through. Hope this helps....

NancyL
NancyL  

Slight modification, slip string onto original hook after it is in both holes, then close the wire loop and pull through. Thanks million for the success!

Brian C.
Brian C.

Can this product work without data or Wi-Fi?

Linda E.
Linda E.  

No. Google translate on your phone is a better choice...and it is free

C-Booe
C-Booe  

It is the most useless device ever! It needs to taken off the market. Save your money and download an app. It works nothing like it's advertisement.

Muama
Muama   DM   

Hello C-Booe and thank you for reaching out to Enence! We apologize for any and all technical problems you may have experienced while using the device. We highly recommend that you reach out to our technical service team through our contact form - external link  to help solve the issue.

Again, we are sorry. Thank you for your time.

Enence Support Team

Tommy T.
Tommy T.

instructions as to how to make this device work for me. Do I need the app on my cell and to carry my cell everywhere with me so that it is close to the translating device.?

Muama
Muama   DM   

Hi Tommy, Great day to you, we highly recommend that you reach out to our technical service team through our contact form - external link  to help solve the concern.

Looking forward to hear more from you!

Enence Support Team

Mike C.
Mike C.

How do I change the voice on Enence from female to male? I am a male.

Muama
Muama   DM   

Hello Mike C, Greetings, and please contact our technical support staff via the contact form at external link  to help resolve the issue.

Very interested in hearing more from you!

Team Enence Support

Greg W.
Greg W.

Yeah I received mine unfortunately after I read your reviews but what I want to know is why do you need all my debit card information for me to make this work it raises flags for me?

Linda E.
Linda E.  

I don't think they asked me for that info when I was trying to get it working. I would be hesitant to give it to them

Muama
Muama   DM   

Hello, Thank you for contacting us! We really appreciate it.
You may refer to our contact channel - support@enence.com so that one of our representatives can discuss your concerns.

We're committed to providing excellent customer service and are looking forward to hearing from you.

If there's anything else, we can do for you please let us know. Have a great day!

Enence Support Team

Paul A.
Paul A.

Battery replacement. Any help?

Muama
Muama   DM   

Hello and thank you for reaching out to Enence! We apologize for any and all technical problems you may have experienced while using the device. We highly recommend that you reach out to our technical service team through our contact form - external link  to help solve the issue.

Again, we are sorry. Thank you for your time.

Enence Support Team

קרן הגליל מ.
קרן הגליל מ.

I got my new translator and downloaded the software and paired the unit with my phone. I get on the screen only HELP, Troubleshooting and CLOSE. NO WAY TO START USING THE TRANSLATOR. the unit is on.

Scammed
Scammed  

I wish I had answers for you.

My Muama Enence Instant Translator was a waste of money.

Returns are sent to Lithuania.

The return policy is way too costly and I never received a refund.

Total scam.

Muama
Muama   DM   

Hello and thank you for reaching out to Enence! We apologize for any and all technical problems you may have experienced while using the device. We highly recommend that you reach out to our technical service team through our contact form - external link  to help solve the issue.

Again, we are sorry. Thank you for your time.

Enence Support Team

Paul A.
Paul A.  

Battery to replace

Sandy G.
Sandy G.  

I had that problem, too, but it was because there were no instructions to tell you to plug in the translator and hold the center button for 2-3 seconds to turn it on. If you're already in the app when you do this, it won't pair. So, after I turned it on, I closed the app, then re-opened it and it worked great. The only other issue is that the instructions show buttons labeled A and B. I have no letters on my app or device. On the app, I discovered that the left (green audio button was comparable to the A button and the right microphone button was comparable to the B button. ON the device, the word ME at the bottom of the circular dial was the one to push when I spoke, and the one with the microphone at the top of the dial is the one to push when the other speaker spoke. I hope this helps. Mine is working great now... but I had to figure all this out on my own.

Muama
Muama   DM   

Hello and thank you for contacting Enence! We regret for any technical issues you may have encountered while using the gadget. We strongly advise you to contact our technical support staff via our contact form at external link  for assistance in resolving the issue, or you may reach us at support@enence.com one of our representatives can discuss your concerns.

We apologize once more. Thank you for your consideration.

Enence Support Group

William Rath
William Rath

I purchased two translators, one for myself one for a friend. Both my friend and i found it to complicated
( we are not that tech oriented ) can i return these devices?

Paul E.
Paul E.  

You need to pair with your mobile phone via Bluetooth. But even talking slowly the translation was poor. Stick with Google translate its free and much better.

Muama
Muama   DM   

Thanks for your time William. We appreciate your feedback regarding our products and services. This will definitely help us improve the overall customer experience.

Please note that your feedback has been forwarded to the rest of the team for careful consideration. However, please contact us at external link  for further support and clarifications regarding this matter.

Let us know if you have other questions.

Mike
Mike

I've downloaded the App on my Samsung phone, ensured my phone is connected to WIFI and Bluetooth is on but the App just instantly shuts down ? what can I do ?

Mike
Mike  

No I'm not a plant nor a tree, I am just trying to get the Translator to work, if you cant help me then don't trouble yourself

Muama
Muama   DM   

Thanks for your time Mike. We appreciate your feedback regarding our products and services. This will definitely help us improve the overall customer experience.

Please note that your feedback has been forwarded to the rest of the team for careful consideration. However, please contact us at external link  for further support and clarifications regarding this matter.

Let us know if you have other questions.

George
George

How much does the Muama Enance cost?

Rob
Rob  

Anything they want to charge..I ordered one unit for $114....they charged me for 3 units totalling $365..refused to cancel my order completely...they are [Content Removed]. Do not buy from them ..they are unscrupulous.

Dr De Garis
Dr De Garis  

A$123.
But did not work

Muama
Muama   DM   

Thanks for your time. We appreciate your feedback regarding our products and services. This will definitely help us improve the overall customer experience.

Please note that your feedback has been forwarded to the rest of the team for careful consideration. However, please contact us at external link  for further support and clarifications regarding this matter.

Let us know if you have other questions.

Sunbeam vac 550
Sunbeam vac 550

Does it translate Indonesian to English?

Dr De Garis
Dr De Garis  

Am sorry but I returned defective device & do not know the answer

Muama
Muama   DM   

Thanks for your time. We appreciate your feedback regarding our products and services. This will definitely help us improve the overall customer experience.

Please note that your feedback has been forwarded to the rest of the team for careful consideration. However, please contact us at external link  for further support and clarifications regarding this matter.

Let us know if you have other questions.

Muama
Muama   DM   

Hi Thanks for your question, for your reference here is the overview of Muama Enence Translator,

Advantages:
Have a real-time conversation with anyone on this planet.
Package inclusion: 1 Enence Translator unit, 1 USB cable, 1 Strap
Up to 4 days of battery life
Have real-time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds
Requires internet (mobile data or WiFi) to work
Available in 36 languages: one of them is Indonesian.

Let us know if you have other concerns at external link . Have a great day!

Terry B.
Terry B.

Where is Enence made?

Russell
Russell  

China

Muama
Muama   DM   

Terry, thank you for your question. The concerns you brought to our attention are understandable and frustrating.

Our customers should know the manufacturer of the item they ordered. However, there are sometimes numerous steps that the product goes through.

Ie: Japanese specialists design the product, the logistics of the product is done in Lithuania, and fulfillment centers located around the world, such as in Canada. This can change the location of the item, not necessarily where it is made.

When we order the items you put in, we choose the closest, readily available, highest quality product from a warehouse. The warehouse may be in China. We wish to provide the best service to all of our customers, so we choose which warehouse provides the quickest and best service.

Apple is similar to this model. You purchase a new phone that was designed in California but made in China.

Furthermore, those who are still interested in learning where their products are made and shipped from can visit external link . This is the terms and conditions page which lists the manufacturers that we work with.

We are sorry that you had to deal with this or that you felt misled. Is there anything else we may be able to do for you?

JaapW
JaapW

My device does not charge any more , if plugged it signals ‘red’ for few seconds and than stops , i used the device in total maybe thirty hours in total , pity
What can i do, how to change battery?

Muama
Muama   DM   

Hi there, we apologize for the delayed response. Please email us at reputation@enence.com so we could assist.

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