621 reviews
It's hard to describe how ordinary this service was. I moved offices, and the agent passed on my details without my consent, probably for a commission. At first I thought the service saved me having to call both my power and internet company, however I ended up spending multiple days fixing the errors, and paying double connection fees. They… Read more
connected me to the wrong electricity meter, meaning another building resident had their power disconnected the transferred to Origin by mistake. They also moved my internet to a new account, leaving my old accounts open, meaning I was charged double fees on everything. After spending hours on the phone to both providers, I was able to rectify the errors, but am unfortunately out of pocket $300 in fees. If you are moving house and have a simple switch, they are probably fine. However if you have any complexity whatsoever, don't use them.
This business presented itself to me as a service which compared utility options when moving into a new home and suggested the best option for me to use. The electricity contract that I was signed up to is significantly more expensive than other options available to me. I am actively working to change to a different electricity supplier. I will… Read more
never use this service again, I will never use origin in any capacity whatsoever again. Absolutely disgusted with this business.
Hi Josh! Thank you for taking the time to leave a… Read more
Reviews with attachments
Exceptional service from Josh at My Connect – This link was provided by a MY CONNECT agent after I asked him a how I could contact a manager to compliment his performance. I was phoned by Josh from My Connect today to arrange a bundled electricity and fixed wireless internet plan for my new address. Previous experience with My Connect, and especially with this representative today, exceeded… Read more
my expectations. Josh was polite, efficient and professional. He answered my questions patiently, and clearly explained rules and options. He was knowledgable about providers and plans. When required to play recorded information from the chosen provider Origin, or read scripts, he was careful to explain why and when this was needed, and prompted me when our live conversation resumed. He apologised for policy requiring him to repeat requests for information already provided. Josh has an exceptional personal manner which I believe represents a significant asset for My Connect. I asked how I could extend a complement about his performance to his manager. He thanked me and agreed to send me a link. I feel that this representative, whom I do not know personally, deserves to be recognised and rewarded for the exceptional service he provided. I would welcome an opportunity to speak directly with his manager. I thoroughly recommend Josh and My Connect to others.
MC does what they promise & I dealt with the most delightful customer service lass ever! – I left a request on the website for a quote from MC late on Monday night. At 9 am Tues I got a call from the most efficient, engaging, informative & genuinely friendly CSA I've ever encountered. NB:I used to supervise call centres. I've known a good few. She found me a brilliant bundled deal for my new gas, electric & NBN connections, got my… Read more
water supply into my name & a modem on the way all for far less than I'd anticipated paying.
I can't say her name for privacy reasons obviously but I would suggest MC should retain her services at all costs. She even offered what turned out to be accurate advice on where I could quickly source quality, affordable bedroom furniture. A total sweetheart. Give her a raise.
I will be recommending this service to others & I rarely do that because actually receiving service is so rare these days. It always feels like being used as a disposable resource but not this time thanks to the lovely yung lady from Brum.
Well done everyone at MC especially that lass. To her I say "Orright, Bab" Fond regards from a grateful old lady.
MyConnect: Half-Baked Job – We recently had a deeply frustrating experience with MyConnect's customer service, which my flatmate handled as she manages our utility accounts. We were dealing with a gas connection issue that MyConnect failed to set up properly, leaving us potentially liable for 18 months of back pay. The representative, [Name Removed], was incredibly rude and… Read more
condescending, constantly cutting off my flatmate and shouting over her. He shockingly raised his voice multiple times, which is not the level of customer service one would expect. Instead of taking responsibility, [Name Removed] blamed Origin Energy and us, despite it being clearly MyConnect's duty to ensure our utilities were correctly set up. Despite providing evidence like screenshots and messages confirming our diligence, [Number Removed] went on the defensive and ignored the proof. His behavior was absolutely despicable; he should not be in a role where he handles customer complaints if he cannot do his job properly. This whole process was extremely frustrating, belittling, and shocking. At the end of the day, you're better off setting up the accounts yourself and doing the due diligence you'd expect from their service. Worst experience ever.
Please stop calling me – Contacting me multiple times during the day while I am at work is not going to make me want your services. I have received the EXACT same voice message from [Name Removed] each time. Its so frustrating.
Hi Sonia, We are saddened to hear about your… Read more
Positive reviews
Jarryd was honestly nice as hell. Dude is charismatic, kind and made the process interesting 11/10 love the guy. He helped me make an educated decision on my utilities that saved me a bunch of money. He was patient, (I have ADHD and sorta suck at speaking coherently sometimes) and he was happy to be helping me through the process. Even gave me… Read more · 1
contact details so if I ever needed help in the future, I would get into contact with him again.
Legitimately though please someone give this guy a Christmas bonus or a raise.
Jared was lovely straight to the point and helped guide me through all of the transition for electricity water, gas, and Internet. He made the process more than easy. Show reply
Tom was extremely efficient, helpful and enthusiastic when I called with a connection issue. He had knowledge to provide accurate advice and instructions. He made direct contact with the client immediately following our phone call and then sent a confirmation email in a very timely manner. Top service provided, Tom is fantastic to have on your customer service team
Negative reviews
Very helpful initially,, during the sign up process but that is where it stops. Anything further, a little more detailed is met with lipservice and more services being pedalled. I am sorry I ever came across them. When I tried to submit this review this service offered mediation with myconnect and asked me to wait 15 days before submitting it so… Read more
myconnect can try to resolve the issue.
I now ask is this review service independant or biased, affiliated with,,,
No doubt, My Connect is the worst service I have experienced so far in Australia. I had already advised the staff that I had already connected the electricity and gas by myself when they called me. Then he asked me, 'How about the water?' I advised him that I have connected the water by myself as well. However, suddenly I received a message… Read more
mentioning that myConnect connected the water for me. I got very surprised and very angry about it. Without my permission, they connect the water for me, plus I have already told them that I have already connected the water by myself. How strange they are!
Worst service & experience I've ever had. The pomy bloke was a smart butt, no value or help, ended up just going with it as I needed power urgently. and then when I check the confirmation emails with Origin, he got the address wrong anyway, so ended up going direct to Origin, awful experience as a multiple business owner, sackable behaviour. would not recommend using these guys
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Recent reviews
My connect have an absolute star on there team, special shoutout to Noel he was absolutely incredible and very very friendly. 5 stars and would absolutely recommend. Absolute legend Show reply
The whole experience of switching my electricity and internet over was so much easier than I thought it would be. The information was clear and easy to understand and the person who helped me was so friendly.
I was assisted by your team member Ashley and being a first time customer , Ashley walked me through the process with patience and understanding. I’ll be happy to use your services again. Thank you Ashley Show reply
Ashley was extremely helpful and knowledgeable. She made the process so easy. Super efficient and we managed to have a laugh as well. A very enjoyable experience. Thanks Ashley
MyConnect made the utility connection process really easy and stress-free. Their team was friendly, efficient, and kept me updated throughout the setup. Everything was connected on time and without any issues. Highly recommend their service to anyone moving into a new home! Show reply
This was my second time using Connect, and their service was fantastic and quick. I had just started a new job and was moving all in the same week, so I was under a lot of stress. I spoke to Elle, who was incredibly helpful. She took the time to explain all my options for electricity, gas, and internet, making a confusing process simple and clear Show reply
Excellent customer service. Friendly, informed and genuinely helpful with no nonsense. Will use MyConnect again and recommend to family & friends. He should be CEO before too long... not joking. So watch out the rest of you latte sippers. Seriously, he was a breath of fresh air and represents what REAL customer service people should me. Let him run some seminars... Jan & Cam Show reply
Highly recommended! Using MyConnect took so much of the stress out of the moving process. I tried it for the first time and I’m really glad I did. The service was smooth and efficient, and Troung was extremely helpful and professional throughout. Thank you for making the experience easier! Show reply
Ashley was amazing! So so sweet definitely made it an easy process! She explained everything so carefully and fluently I honestly don’t know how she said everything without messing up once!
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The Moving Home Specialist - Abbey, was absolutely amazing, explained all the new start up costs and legal information when I called to get a same day connection. Would highly recommend MyConnect. If you see this Abbey, thank you very much for your patience and time with me, answering all my questions, your customer service is amazing!! Thank you ☺️
Eric has a gentle voice, and there is a little humor in his patience. There is no pressure to communicate with him at all. He took pains to answer every detail question for me, which made me feel respected. I am glad to receive his Chinese service.
Applied online, just moved into a new property with no gas. Everything was approved I was told 3 days for connection through AGL and that was confirmed via text and email (3 business days). Its now 3 business days no connection, was told by AGL there was no booking in place made by Myconnect to get the gas hooked up. Have to wait another 2-3 business days I was told. Cold showers! Great!
Hi Jacob, We’re really sorry to hear about the delay… Read more
Jade has been very helpful, cooperative and patient in advising and resolving my queries in setting up new electricity, energy and internet connection. She was able to advise me with the best ongoing plans and helped setting my new connection on the same. She was clear, thorough and effective in the work she is doing, I wish her all the best. Show reply
Just spoke to Ashley who assisted me with connecting electricity and internet to my new home. Ashley was extremely friendly, thoughtful and thorough, she spoke clearly and was extremely knowledgeable. Ashley was an absolute pleasure to deal with Show reply
I received a phone call with an offer of their services after buying a house recently. I asked them to wait several days until I contacted them, and the representative pleasantly agreed to do so. However, within 5 minutes I received emails and multiple text messages which continued all afternoon (I ignored them). When the messages continued the… Read more
next day I finally replied to ask them to stop. I am not interested in dealing with anyone who does not listen to my simple requests as a potential customer - it indicates that they would not listen to me as an actual customer.
Tell ATCO do not turn off the gas at a property registered as connected through myconnect – I used my connect to ensure a continuation of gas and electricity between tenants. This didn’t work. Although gas was registered as connected from Feb 3 the gas was turned off by previous provider on Feb 5 which resulted in gas hot water heater requiring a plumber to reignite. My connect response was they knew this could happen. It’s simple. Ask… Read more
ATCO to advise previous providers to read the meter but NOT TURN OFF THE GAS as this will result in a disconnection of a service that is registered as connected. Give it a shot and logic might win.
Signed up for most expensive plans – Person on the phone was nice enough but did not explain which plans they were signing me up for, and put us on the most expensive possible plans with Origin energy. Didn't realise this until we got slugged with the bills. My fault for not checking sooner but would recommend avoiding this company like the plague.
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Hi there, We are really sorry to hear about your… Read more