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671 reviews
5 Sonia V.  · Alex was very helpful, polite and knowledgeable. Thankyou for the free Netflix
5 Colin Quarrell  · excellent service and expert knowledge. was able to answer questions.
5 Bruce C  · So simple to arrange everything with one phone call. Checked comparison prices and was best. Follow up service was great
5 Neil Walters  · My experience with ConnectNow was very good, their staff member was knowledgeable and provided all required details and outlined the process very well.
5 Joe  · Efficient seamless service with excellent customer service. Will save you a lot of time. Highly recommended.
4 Lynette Edwards  · Quick and easy process. Would be great if you could connect more services than AGL and Netflix

Reviews with attachments

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Karin Williams
Karin Williams
  Verified

I got a phone call and an email, I answered questions next in I am connected with no stress.

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Shelley Gold
Shelley GoldNSW
  Fair Incentive Verified

Honestly, quick, easy and painless! Not ever have I experienced such efficient service. Thankyou connectnow your lifesavers

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Basil Leo
Basil Leo
  Verified

Easy to set up utilities for your new home – Easy to get connected, Great service. friendly staff Overall great service.

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Greg
Greg
 

Pushy service. No follow up or follow through – Not happy at all. Connect now were very pushy over the phone when offering their services and would not take no for an answer. Even when I said I can just do it myself. I reluctantly said yes because they assured me that it would be quick, 30 minutes later and 100 questions...The worst part is they didn't do the disconnection to the old property… Read more

and I was still being billed for water and gas that someone else was using. Poor. I recommend you do all the moves yourself.

Positive reviews

Parish Kelly Harmer
Parish Kelly HarmerNSW
  Verified

I spoke with a lady who was amazingggg!!!! I don’t necessarily remember her name but she was the most helpful, answered all my questions and reassured me how everything would work! I really do wish I remembered the lady’s name, but I do hope she reads this and is reminded and is aware she is an amazing person!

Ashleigh Rhodes
Ashleigh Rhodes
 

Shona Sommer has been an incredible support to our team at Barry Plant Bundoora through her work with Connect Now. She is fantastic to deal with—always approachable, professional, and genuinely invested in our success. Shona makes a real effort to regularly visit the office, build strong relationships with the team, and keep everyone engaged. Her… Read more

energy and encouragement provide great motivation for us to stay focused and hit our targets. We truly value her ongoing support and the positive impact she has on our office.

Nicole
NicoleVIC
 

Shona is amazing, nothing is ever too much. Her follow up and contact is the best I've seen, friendly but not pushy and always ready to help. I get calls all the time from other companies but would never even consider switching no matter what any one offers. No one could beat Shona's enthusiasm, kindness and service.

Negative reviews

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uasujfgiqawe9
 

May work if you are lazy enough... Going to the service provider's website is much easier than answering dozens of questions over the phone. They even managed to trigger a credit check before I agreed to their proposed connection, somehow. And their offers are not competitive at all.

Robert Guy
Robert GuyNSW2 posts
  Verified

Problem I found given i am applying for multiple rental properties the address information or what real estate was not being provided so i could not complete until I am being advised what property am i approving the connection.

Alisha
Alisha4 posts
 

Suggested to set up our interest with Dodo and bring our own modem. Have had nothing but issues and cannot get interest connected even after a month. Have cancelled.

Recent reviews

Bren
BrenVIC5 posts
  Verified

Easy process to arrange connection of internet, gas, electricity and water at my new address (though I did cancel the internet application, as I received a better offer from my current provider when I called to disconnect their service at my old address). The service was friendly and knowledgeable. Recommended!

Lisa Collins
Lisa CollinsVIC
  Verified

When I recently secured a rental property, the agents put my details to Connect now- I received an sms and call and was able to organise connection of power, gas and internet all.in one call, very helpful free service!!!

Utility Connection Services

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Sammy Komen
Sammy KomenWA
  Verified

It was easy and quick. I only had to take a 5 minsute phone call, and all my utilities were setup ready for my move in. I'll definitely be using this service again- highly recommended.

Sara McCann
Sara McCann
  Verified

Moving was made so easy with Connect now. They provided a fantastic service. Very friendly staff and nothing was a problem for them. Would highly recommend them to guide you through your new property or rental as they did it with ease and efficiency.

Philip
PhilipNSW2 posts
  Fair Incentive Verified

Simon from Connectnow was very helpful in explaining in detail the service they provide saving me time and frustration having to call round all my services . Connectnow did all that for me It’s a relief when your stressed out with moving

Annemarie Bird
Annemarie BirdVIC
  Verified

I’m extremely happy with my service today, I was assisted by a gentleman named Robert who just took all the stress of moving house so much easier. I’ve already told my son about this service and he too will be using it.

Michaela A
Michaela A
 

Isaiah was extremely helpful and made organising my electricity for my move quick and stress-free. He was friendly, clear and efficient, and explained everything really well. The whole process was smooth and easy thanks to him. Highly recommend Connect Now and Isaiah’s service!

Peter Finlayson
Peter Finlayson
  Verified

Extremely efficient service. Not my usual experience when managing business. Andrew was calm and very helpful. Nothing was a problem. Its a pleasure to have this experience as this is not the normal, however, expected service. Well done Peter

Keah-Che Pickerin
Keah-Che Pickerin
  Verified

Emily was an absolute delight to deal with. She was incredibly knowledgeable, answered all of my questions with confidence, and immediately understood the plans I’d been considering — even suggesting better options that suited my needs perfectly. Her bubbly personality and genuinely positive energy made the whole process easy and enjoyable. I’ve… Read more

worked with Connect Now before, but after this experience specifically, I’d honestly recommend going directly through the company. Everything was smooth, respectful, and even sprinkled with a few good laughs along the way. Highly recommend Emily - thank you!

Kirsten Partyka
Kirsten Partyka
  Verified

Fantastic service from both staff who handled my calls. Were able to solve my problems and get my new iinet service hooked up and ready to go with 24hrs. Prompt follow up and friendly staff.

Jules Holt
Jules HoltVIC
  Verified

What a great service, so convenient the lovely Kesaia was very helpful and knowledgeable. She knew her stuff and made the process so easy, she was very patient and nothing was too much trouble. Thanks for handling this for me, one less stressful thing to worry about when moving.

Utility Connection Services

Find out how connectnow compares to other Utility Connection Services

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Firelle
Firelle2 posts
  Verified

connection was very supportive in making a complex process become simple. They were referred to me from the real estate agent that I was buying my house through and they efficiently sorted my energy, gas and internet.

Adelaida Merdanovic
Adelaida MerdanovicWA
 

While dealing with moving in stressful situations like that it was great to have help from connectnow and they sort everything out for you. Staff member was friendly, explained all my questions and guided me through the process. Well done! To be better in future would be nice if they could offer more options for customers that want to choose- with who they want to connect their utility.

G.T.
G.T.QLD3 posts
  Verified

I was impress by the professional and polite manner of the guy I spoke to. I got the call while I was at work which was a little inconvenient but he was patient enough to wait while I was serving a few customers so I could finish getting done what was needed.

Nicole T
Nicole TVIC
 

ConnectNow & Shona have been amazing to deal with. The service itself, it very easy to use and being able to provide our renters an extra service which is convenient for them is a real bonus. Shona has given above expected customer service which is really appreciated!

Garry Hill
Garry Hill
  Verified

Connect now has connected the services to my new address without much fuss or drama, working almost annonomously with just fleeting indications by text or email reminding me of their subtle presence and their focus to provide what they solemnly promised.

Natch Surana
Natch SuranaVIC
  Verified

The customer service reps were very friendly and helpful! Although I did not use the service options they provided, I can recommend this service for anyone moving into a new building!

Heidi
HeidiQLD3 posts
  Verified

Great Service which made Moving House much less stressful. They are super knowledgeable and thorough and take the hard work out of changing service providers, amongst other things, when you move. They are patient and helpful and I thoroughly recommend them if you are moving out or into a new property.

John L
John L2 posts
  Verified

Moving house is a stressful experience, you have to pack and unpack, organize removalist and get Gas, Electricity and Internet connected. I was contacted by a staff member from Connectnow. The service I got was God sent, it took all the pressure of the Utility connections, Gas, Electricity and Internet. All done for me through a phone call. The… Read more

lady I was speaking (couldn't remember the name) was so helpful, got me the best deals for my needs. It was a pleasant experience in times like these. I am a happy customer and highly recommend. Cheers John

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