671 reviews
Reviews with attachments
I got a phone call and an email, I answered questions next in I am connected with no stress.
Honestly, quick, easy and painless! Not ever have I experienced such efficient service. Thankyou connectnow your lifesavers
Easy to set up utilities for your new home – Easy to get connected, Great service. friendly staff Overall great service.
Pushy service. No follow up or follow through – Not happy at all. Connect now were very pushy over the phone when offering their services and would not take no for an answer. Even when I said I can just do it myself. I reluctantly said yes because they assured me that it would be quick, 30 minutes later and 100 questions...The worst part is they didn't do the disconnection to the old property… Read more
and I was still being billed for water and gas that someone else was using. Poor. I recommend you do all the moves yourself.
Positive reviews
I spoke with a lady who was amazingggg!!!! I don’t necessarily remember her name but she was the most helpful, answered all my questions and reassured me how everything would work! I really do wish I remembered the lady’s name, but I do hope she reads this and is reminded and is aware she is an amazing person!
Shona Sommer has been an incredible support to our team at Barry Plant Bundoora through her work with Connect Now. She is fantastic to deal with—always approachable, professional, and genuinely invested in our success. Shona makes a real effort to regularly visit the office, build strong relationships with the team, and keep everyone engaged. Her… Read more
energy and encouragement provide great motivation for us to stay focused and hit our targets. We truly value her ongoing support and the positive impact she has on our office.
Shona is amazing, nothing is ever too much. Her follow up and contact is the best I've seen, friendly but not pushy and always ready to help. I get calls all the time from other companies but would never even consider switching no matter what any one offers. No one could beat Shona's enthusiasm, kindness and service.
Negative reviews
May work if you are lazy enough... Going to the service provider's website is much easier than answering dozens of questions over the phone. They even managed to trigger a credit check before I agreed to their proposed connection, somehow. And their offers are not competitive at all.
Problem I found given i am applying for multiple rental properties the address information or what real estate was not being provided so i could not complete until I am being advised what property am i approving the connection.
Suggested to set up our interest with Dodo and bring our own modem. Have had nothing but issues and cannot get interest connected even after a month. Have cancelled.
Recent reviews
Easy process to arrange connection of internet, gas, electricity and water at my new address (though I did cancel the internet application, as I received a better offer from my current provider when I called to disconnect their service at my old address). The service was friendly and knowledgeable. Recommended!
When I recently secured a rental property, the agents put my details to Connect now- I received an sms and call and was able to organise connection of power, gas and internet all.in one call, very helpful free service!!!
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It was easy and quick. I only had to take a 5 minsute phone call, and all my utilities were setup ready for my move in. I'll definitely be using this service again- highly recommended.
Moving was made so easy with Connect now. They provided a fantastic service. Very friendly staff and nothing was a problem for them. Would highly recommend them to guide you through your new property or rental as they did it with ease and efficiency.
Simon from Connectnow was very helpful in explaining in detail the service they provide saving me time and frustration having to call round all my services . Connectnow did all that for me It’s a relief when your stressed out with moving
I’m extremely happy with my service today, I was assisted by a gentleman named Robert who just took all the stress of moving house so much easier. I’ve already told my son about this service and he too will be using it.
Isaiah was extremely helpful and made organising my electricity for my move quick and stress-free. He was friendly, clear and efficient, and explained everything really well. The whole process was smooth and easy thanks to him. Highly recommend Connect Now and Isaiah’s service!
Extremely efficient service. Not my usual experience when managing business. Andrew was calm and very helpful. Nothing was a problem. Its a pleasure to have this experience as this is not the normal, however, expected service. Well done Peter
Emily was an absolute delight to deal with. She was incredibly knowledgeable, answered all of my questions with confidence, and immediately understood the plans I’d been considering — even suggesting better options that suited my needs perfectly. Her bubbly personality and genuinely positive energy made the whole process easy and enjoyable. I’ve… Read more
worked with Connect Now before, but after this experience specifically, I’d honestly recommend going directly through the company. Everything was smooth, respectful, and even sprinkled with a few good laughs along the way. Highly recommend Emily - thank you!
Fantastic service from both staff who handled my calls. Were able to solve my problems and get my new iinet service hooked up and ready to go with 24hrs. Prompt follow up and friendly staff.
What a great service, so convenient the lovely Kesaia was very helpful and knowledgeable. She knew her stuff and made the process so easy, she was very patient and nothing was too much trouble. Thanks for handling this for me, one less stressful thing to worry about when moving.
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connection was very supportive in making a complex process become simple. They were referred to me from the real estate agent that I was buying my house through and they efficiently sorted my energy, gas and internet.
While dealing with moving in stressful situations like that it was great to have help from connectnow and they sort everything out for you. Staff member was friendly, explained all my questions and guided me through the process. Well done! To be better in future would be nice if they could offer more options for customers that want to choose- with who they want to connect their utility.
I was impress by the professional and polite manner of the guy I spoke to. I got the call while I was at work which was a little inconvenient but he was patient enough to wait while I was serving a few customers so I could finish getting done what was needed.
ConnectNow & Shona have been amazing to deal with. The service itself, it very easy to use and being able to provide our renters an extra service which is convenient for them is a real bonus. Shona has given above expected customer service which is really appreciated!
Connect now has connected the services to my new address without much fuss or drama, working almost annonomously with just fleeting indications by text or email reminding me of their subtle presence and their focus to provide what they solemnly promised.
The customer service reps were very friendly and helpful! Although I did not use the service options they provided, I can recommend this service for anyone moving into a new building!
Great Service which made Moving House much less stressful. They are super knowledgeable and thorough and take the hard work out of changing service providers, amongst other things, when you move. They are patient and helpful and I thoroughly recommend them if you are moving out or into a new property.
Moving house is a stressful experience, you have to pack and unpack, organize removalist and get Gas, Electricity and Internet connected. I was contacted by a staff member from Connectnow. The service I got was God sent, it took all the pressure of the Utility connections, Gas, Electricity and Internet. All done for me through a phone call. The… Read more
lady I was speaking (couldn't remember the name) was so helpful, got me the best deals for my needs. It was a pleasant experience in times like these. I am a happy customer and highly recommend. Cheers John
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