MyTransfers

I booked an airport transfer with MyTransfers (Booking ID 2012331) and it was the worst travel service experience I’ve ever had. Our flight landed at 06:00 in Athens. I have timestamped photos proving this, plus a message sent at 06:28 confirming we were in the arrivals hall after clearing customs and collecting luggage for a family of five. The driver was nowhere to be seen.

We waited in the arrivals hall from 06:30 onwards and never saw him. At 07:15, a kind gentleman at the airport called the driver (“Tzoulio”), who admitted he had already left after “less than an hour” of waiting despite MyTransfers’ own policy allowing up to 60 minutes wait time after landing. I have a photo at 07:25 still in the airport waiting for a pickup that never came.

Key facts • No missed calls from the driver (proven with my call log). • No text, WhatsApp, or email attempt to reach me, despite MyTransfers having my contact info. • I contacted MyTransfers directly from the airport asking where the driver was and was told he “should be in the arrivals hall with a sign” he wasn’t. • The driver left before the full waiting period expired. • Just because the driver claims to have been there at some point does not mean the service was delivered. I was not picked up.

When I contacted MyTransfers for a refund, they repeatedly sent copy-and-paste template responses claiming “service was provided,” completely ignoring all my evidence timestamped photos, call logs, and even their own policy wording.

This company took my money, failed to provide the service, refused to take accountability, and ignored clear proof that I was where I was supposed to be, within the correct timeframe.

MyTransfers’ behaviour is unacceptable, disgraceful, and unethical. I am now pursuing a dispute through my payment provider, filing a complaint with consumer protection authorities, and considering a police report for theft of service.

Do not trust MyTransfers if anything goes wrong, they will deny responsibility, ignore your evidence, and hide behind template emails. There are far more reliable transfer companies out there.