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My journey with NAVMAN.
TOP section is the background story.
Please read the BOTTOM section for the resolution..
This is my 3rd Navman. First one was great, made our trip to Queensland a breeze back in 2007. Second one, not bad to use, used it to navigate the wineries of Adelaide and SA for a couple of years before someone decided they needed it more than me and stole it out of the car. Thought I'd buy a bigger one to replace it. The MY690LMMT. Nice big screen. Same relatively easy operation / software. Mostly very accurate and finds addresses easily. Battery? Hopel...ess as everyone else says but it lives in my vehicle and is never handheld so no biggie there. My problems began just around the 12 month mark when the screen became unresponsive and inaccurate to touch. I returned the unit to JB HiFi and it was sent back from Navman shortly afterwards working OK again. Here we are just over 12 months since and same problem. Screen either not responding to input or at times if you want to use one letter when attempting address input you have to deliberately use the key next to it. I have rebooted. I have performed the factory reset as described on the Navman help pages. No deal. I'm certainly not going to open it up or send it to a tech. I like this product (line) but I don't consider 12 months of proper operation before needing to go back to the manufacturer for service an appropriate lifespan. Thanks to this site and the help of NAVMAN / MITAC customer relations team my problems have been completely resolved. I now have a replacement unit which is functioning (and in use as I type...my wife has it) perfectly. Navman's rep guided me through the process of resetting the unit before requesting I send it back to them. In a very short time they discovered the unit was faulty and generously replaced it even though the warranty was (only just) expired. Top marks to all concerned and a special thank you to Ronel my customer liason contact.
Purchased in June 2019 at JB Hi-Fi Retail Stores for $126.40.
Very disapointing product
Thought I would replace my Garmin and use it in the second car and purchase a new Navman GPS and dashcam from JB Hi-Fi. Well after two and a half years of ownership I've finally had to review this product.
Maps look OK and most speed limits were fairly accurate. Had no problems finding addresses.
The screen is large and easy to read.
The BATTERY!! Even from new the battery would hold no more than 5 minute charge. Ridiculous! If the vehicle is left overnight it would not stay charged enough to the start the next morning and require a...
Purchased in December 2018 at JB Hi-Fi for $135.00.
The pro's - the unit is reasonably easy to use. The large screen makes it easy to see and operate.
The disappointing aspect of the Navman690LMMT is the battery life is in basically zero. The unit is slow to update and you cannot trust it to provided accurate information about speed zone or red light cameras. I have tested the responsiveness of the unit against known redlight cameras and speed cameras and it is unreliable and inaccurate.
Purchased in October 2020 at The Good Guys for $150.00.
I've had this unit for over 18 months and have never been able to successfully use it. It shuts itself off at random intervals, and I cannot ever get more than 15 minutes of use out of it before it shuts itself down. Very disappointed. Would not recommend it to anybody. I have had (and still do have) other Navman models that work fine, but this model is rubbish.
Purchased in April 2019 at JB Hi-Fi.
It almost casused me accidents. Very slow sluggish and clunky interface
This GPS is very slow and doesn't respond to quick changes in my meavoures. For example, when I do take an exit off the motorway, it takes like a minute to update for the next move. One time I was forced to stop in the middle of the exit (sometimes that have 2 lanes or roundabouts after an exit) so that the gps would show me the way.
It doesn't keep pace on roadworks or any road changes over the years and yes I did update the GPS and maps before I went and also the speed limits are very wrong. In some sections when the GPS tells me the limit i...s 80kmh when infact it is 50kmh. Some are speed camera monitored so be careful not to trust the GPS. In the end had to turn to my trusty android phone for help. For the trip home, the gps was in the boot never used and I want to thank my sammy phone for it's help. I wonder what kind of CPU it uses because the interface is very slow to respond and clunky to use. I would not even dare to take it on the next roadtrip.
Purchased at JB Hi-Fi.
great is my MY690LMMT
I like my Navman, it's so handy. It tells me when i'm speeding, it warns me of slippery or winding roads. It's easy to find addresses and program it to get to places you don't know previously. it does all i need it too and is easy to operate. It will even find through the food menu the closest KFC. :)
The bad-The unplugged battery life is pathetic. Every now and then (very rarely) it refuses to start until i pin the reset hole.
i'm happy with it, find it essential on every journey i take and would buy the upgrade if one was offered that is better ion a heartbeat.
Purchased in October 2018 at navman direct Upgrade offer for $181.00.
Total failure as cannot save more than 4 places and navdesk is useless.
Navdesk which came with the unit did not work and was told by navman to replace it with version 2 which has very few of the original functions. When saving places it allowed for four places then failed to save more, Navman told me to reset/clear reboot, same thing occurred. Navman told me to do the same again same thing happened cannot save places !
Purchased in March 2020 at Officeworks for $148.00.
A load of rubbish
When connected on Navman just keeps rebooting. As a result can not update maps or look at trip information. Have moved to different USB port but still happens, tried different cables and still the same. System is no use if it cannot be updated
Purchased in March 2018.
Navman used to be right up there with quality, but not anymore, they have just gone super cheap rubbish.
NAVMAN AUST, everybody is saying it !! Your unit is a FAILURE !!!
I am now on the 2nd MY690LMMT as the 1st one just shut down about 2 months after l bought it and wouldn't start so it was replaced by the Good Guys. Then had the same issue as everybody else is having only 15 minutes use after the unit is unplugged and the battery is flat, so there's no time to plan a trip in the house because the unit just goes flat. Everybody on here Navman has the same issue so why keep denying it.. Its a UNIT issue....
Now l'm trying to download maps for FI...
Purchased in June 2019 at The Good Guys for $178.00.
Very poor Battery life
My unit only lasts for about an hour from fully charged to flat when being used in the car. Works well then goes flat. Has to be taken out of the car and recharged. Very poor performance when using on short trips
Purchased in June 2019 at Officeworks for $170.00.
worst I have had
From when I got this unit the volume was never loud enough , I complained to navman to be told reset it , upgrade the software and maps , this did not work , presume everyone else who has complained has had the same thing. Even while parked with windows up with traffic passing the bluetooth volume was unusable, I have a navman 400 that worked great I thought this was an upgrade it was not. After returning the unit to navman they told me everything was fine and the speaker was intact even though it was unusable , you could not hear anything cle...arly from it driving , it would also alert me to things after I have passed them . I refused for them to return it to me in an unusable condition as the advertised bluetooth was unusable and traffic alerts could not be heard , they kept it a while longer and offered to send me another unit , an upgrade a cruise 650mmt. and out of the box that did not work , it could not load maps, went through startup , time format , date format etc etc then went to loading maps , from there it would cycly back to setup again and again , so the replacement upgrade new in the box had to go back AGAIN . been without a navman for more than 2 months , not happy at all , the cruise 650mmt is my next review. My advice for anyone with a my690lmmt with low volume speat to the ACCC for unmerchantable quality , they advertise bluetooth for a unit in a car it would be expected to work because they advertise it as a feature and it is unusable
This is my second unit (replaced under warranty after argument with store). Exactly the same problem!!! Fully charged and as soon as unplugged, turned off and not used, battery flat in less than a day. Absolutely no way I would get another one as it is just not worth the hassle. Especially as the same fault in two units clearly indicates a model fault. Might source an aftermarket battery to see if the problem can be fixed, otherwise it will go in the bin and another brand purchased. It's a pity as other Navman units previously owned were very good.
Purchased in February 2019 at Harvey Norman Retail Stores - Electronics for $199.00.
Refuses to turn on at times
This unit is very frustrating. There are times it just point blank refuses to turn on. I can unplug it , use the power button at the back, nothing seems to get it to wake up right away. If you leave it plugged in, it MAY decide to power up after 15 to 20 minutes! So frustrating it's almost beyond words. Trying to navigate out of Sydney (I live in Adelaide) was a nightmare and had to use Google maps to head home after picking up a vehicle to take back to Adelaide.
Purchased for $175.00.
It cant even find my house - drives right past it
I programmed my Navman to go HOME - it sent me right past my house, told me to turn right into the next street, go half way along the street, do a U-turn then go back into my street and left into my house - blind Freddie could do a better job. It doesn't know where it is and where it is going. This isnt good for a GPS , i would be better to buy a Labrador and a white cane.
Purchased in November 2019 for $144.00.
Don't buy a Navman MY690LMMT! Absolutely frustrating experience
I bought the Navman MY690LMMT about 2 weeks ago. The problems started when I wasn't able to get a sufficient charge using the Navman usb to the PC. The GPS was plugged in over 2 nights but still no full charge. I had to reset the unit after the first charge as it wouldn't turn on. The contradictory instructions in Navman's manual didn't help. This unit has consistently lost charge while always plugged in to the car adapter when in use. Twice it refused to turn on at all, and both times I had to charge it from the PC for some reason. I emailed ...Navman support several times asking them to tell me the best way to charge it but each time they replied with cut & paste answers from the web that didn't answer my questions at all. The last 2 weeks have been extremely frustrating and a complete waste of time. I explained the situation to Officeworks and they gave me a full refund. I'm back to using my old Garmin Nuvi with old maps for a while as it never had a problem charging and is at least completely trouble-free.
Purchased in November 2019 at Officeworks for $178.00.
Questions & Answers
Navman My690LMMT ,
I have had this item a couple of years now, and from the beginning it was always a problem when you pressed on accept, well not having used it for a few months, when I finger press accept now it will not engage at all. my email is [Email Address Removed], if could shed any light on it I would appreciate it very much.
Hi Steve O.
Thanks for reaching out to us!
Please head over to our online self-help resource at www.service.navman.com where you can find an answer to most of your questions and concerns.
If you can’t find an answer to your question, send us an email at email@example.com and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
The Navman Team
Hi, while trying to update the maps, I accidentally clicked on smart recovery button. Now my device is blank everything gone off. Now, pop-up dialogue says, "Downloading the latest data", but seems doesn't progress at all. What can I do? By the way, warranty is expired. Unfortunately, device was used only once since purchased in Oct 2018.
Thank you for reaching out to us!
We are sorry to hear that the map update installation and the Smart Recovery did not go through successfully. Please send an email to our email support team at firstname.lastname@example.org with your Full Name, Phone number, Shipping Address, Serial Number, Date of Purchase, Place of Purchase and we will arrange your device to be sent back to our service center for software and map update installation.
The Navman Team
I cannot get the voice command function to work. It would appear that the microphone is not recieving an audio signal or has failed completely. Is there any way to test the microphone is recieving an audio signal.
Regards R Prudius
Thank you for reaching out to us!
Regarding your concern, it sounds like the device is not recognizing your voice at all and the microphone might be faulty. Please private message us or send an email to our email support team at email@example.com with your Full name, Phone Number, Shipping Address, Serial Number, Date of Purchase, Place of Purchase and we will arrange your device to be sent back for service.
The Navman Team
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|Category||GPS Navigation Systems|
|Features||Free Map Updates|
- MPN: 4205007
- GTIN13: 4713264281165
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