Australian Dumbed Down Version of Netflix
1. Australians are being fed a dumbed down version of Netflix with multiple foreign language movies & series. English is the language of Australia but it is not respected by Netflix.
2. Complete series are not always available. Instead Netflix drip feeds two programs at a time once a week. This causes a loss of continuity & is very frustrating compared to other streaming services. Netflix customers are paying a premium price for a substandard service.
not enough horror movies
if a movie is part 1, they dont usually have the part 2 to continue watching, only on some movies or seasons. selection of horror movies is rubbish a lot are in other languages. i noticed a movie will be rated high horror themes though after watching there wasnt any.
Signed up for "free 30 day trial" and charged 2 weeks later.
I signed up for the free trial where you have to submit your payment details. Clearly states that you won't be charged if you opt out within 30 days. The free trial forces you to select the most expensive option $19.99 per month. Tried it, didn't find anything I wanted ( mainly old TV shows ) so I decided to give it a miss, but after only 2 weeks they charged my account. Clearly deliberate misconduct and effectively fraud. Will not respond to emails. About to refer to consumer authority. On reviewing comments here, it seems the free trial offer and then illegal charge has only started in the last few months.
Rubbish customer service
Signed up for a free 30 day trial....everything worked fine. Then became a paying customer and since then most days unable to login, keep getting message “We’re having trouble playing this title at the moment. Please ty again later or select a different title”. After selecting over 20 different titles without success then tried again later with still no change. Contacted Netflix, was told my account wasn’t current, finally convinced operator I was in credit who then tried several things and eventually I had reception....problem, I then lost everything else on my tv - no Foxtel, no local stations, nothing. Really is rubbish with zero customer service.
Welcome to the Readers Digest Version of Netflix
Imagine that someone took all of the content available on Netflix US and deleted most of the Marvel movies, scores of recent release films, great TV shows like Dexter and the original Twilight Zone, and then filled the vacuum left by this content with mostly crappy movies and TV series from Japan, Korea, India, Thailand, and other non-English countries. Well someone has, and it's called Netflix Australia.
Charged for "free trial"
2 months after I signed up for a free trial I realized I was charged. I searched the app and it said that they do a charge and refund straight away to verify the account. I was never refunded. It's only $20 but it's the principal. When I called up netflix the guy was putting the blame on me, asking if I used it for longer than a month and telling me I must have joined before already. The answer is no and no! They charged me on the sign up date and just never refunded! This helpful customer service a**hole just told me plain and simple, I'm not getting a refund! That's it. So much for free trial! Don't tell me it's free and then charge me!
Never any solutions
Have had to call Netflix multiple times since I've had it, so many issues with it. No other issues whatsoever with any other apps or features of our TV, even Stan works perfectly fine. Yet Netflix "customer service" just ends up blaming our TV every single time without any investigation. Such a shame the service is appalling.
Worst service ever
My account was hacked. They asked for a paypal billing id which does not seem to show om Australian paypal. The alternative was to provide this id from the email they sent me when I first started. In the end the only thing I could do was cancel. On the phone and chatting they were rude. I'm a computer programmer but they spoke to me like I knew nothing about computers.
Contacted Netflix for support following a constant error code of an unblocker or proxy issue. Investigations with our service provider and a TV technician to look at our TV revealed no issue with them but only Netflix. Yet Netflix will not acknowledge this despite these error codes being all over Google with multiple users having the same issue. 1 hour on the phone with absolutely no resolution - constant run around and then to be sent an email to simply fill out a useless form that is not monitored and have no time limits in response. Simply the worst service I have ever experienced. Netflix is not worth this pain.
I have just discovered Netflix has been overcharging me for years.
I have just discovered Netflix has been overcharging me for years. My original account was in America but was changed to Australia when Netflix began in Australia. They have since been charging me in American dollars while I receive the Australian service. This is definitely not the same service as received in the US. This has now resulted in a loss to me of over $70. When I try to recover this amount I am given the run around by this company. We have just had a royal commission in Australia about our banking system and our banks charging for services they don't provide. It appears they are not the only company in the world doing this.
Also ripped off by 'FREE' trial
I was emailed a 30 day free trial offer from Netflix. I accepted it and was immediately charged a one month subscription fee. I rang them and they wouldn't refund it because the offer was only for people who had never used Netflix before. They said I have apparently accepted a Netflix free trial in the past and so didn't qualify for the new free trial. I have no recollection of using Netflix before. If they knew I wasn't a new customer why did they email me an offer for which only new customers were eligible?
Ripped off by 'FREE' trial
Responded to 30 day free trial and joined for standard service and was automatically upgraded to premium (wow) however premium requires 25mps and our internet cant cope so no free 30 day movies . Rang Netflix and they wont drop us back to standard service which is 5mps until we are contracted . Although in breach of several consumer laws in my opinion it's 'bad luck cant help' At least we can withdraw 3 days prior to the so called 30 day free trial . As you can see by the following reviews Netflix is better avoided and in my opinion suffers questionable corporate morality .
- ‹ Prev
- Next ›
Questions & Answers
Why is it that when songs played on the Korean variety show Men On A Mission are always overplayed by a totally different song or beat?
FYI nexflix. We have 5 profiles. Myself, my wife and kids 14, 12, and young ones (8 & 4). I have parental controls set that anything over PG require a parental code which is good. But the loop hole is once you override one (eg a Harry Potter movie that might be M) once done unles they log off or turn it off they then have full access to anything on Netflix M and above!!! So don’t thing you are giving a temp access to a particular movie or show or episode. Once you put in password they can go for it!!!! That needs to be seriously addressed. Apple has with Apple TV and iTunes. Netflix needs to do the same!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.