I tried to get help today from Netflix support, the connection kept cutting out plus I could hardly understand what she was saying. I have the basic Netflix subscription, I can watch it in my bedroom but not in the lounge room, it just circles at 0%, the support person told me it’s not compatible with my TV as it’s a Netflix with ads subscription, terrible customer service.
Charge me $28.99 a month and then won't let me watch anything because they say I'm using too many screens. Total rubbish I only have one TV with netflix setup on. It just lists the same show four times, says it's my profile that's currently watching the same movie four times and thus I'm not allowed to watch it a fifth time on my tellie. Support… Read more
were just rude and said it's not their issue, which is ridiculous. So cancelled my sub. Customer service for these large corps is just insane, cheaper to just ditch you as a customer than pay someone to troubleshoot an issue with their tech.
Netflix promised that if you don’t pay to eliminate ads that the ads would disrupt the show. What a lie! Over the course of time they certainly do disrupt the show. They have added more and more ads. Shame on you Netflix!!
Reviews with attachments
This new setup, where you can’t use other wifi’s is a huge issue, especially when it is your own device, that you will be taking home with you again. I cannot use my iPad at work (where I work with kids who watch Netflix for educational purposes). I work for myself and I should have access for what I have purchased at all times. I shouldn’t have… Read more
to spend money on an extra account and make up a fake email address just to use my normal account outside of home. The other issue with the extra email, is that it doesn’t save what you already have on your account, so you don’t know where you are up to. This is a huge issue and goes against the rights of the customers who are paying for the account. Not to mention that kids who are flying on planes and are travelling outside of home, cannot use their accounts…… the logic here is terrible.
Recently, Netflix has taken complete control of my layout design. *Therefore, now, I cannot easily get to my recent choices etc or to my old choices of genres & do a search etc. *To get to Search I have to flick through a batch of enlarged videos, that start up, if you hover too long. **Whereas before, I could flick to the side & straight up to… Read more
'SEARCH' I cannot 'readily' access the LIST of GENRES - eg. Comedies - Action - Kids & Family - Horror - Documentaries etc etc >> Netflix has now become NON-USER FRIENDLY. **Prior to this change, I always thought it was a great USER FRIENDLY APP. It's so bad, that I'm thinking of ditching Netflix. NB: I realise I'm part of the group of people they are using to trial this out. But Netflix is planning to change to this crappy layout permanentlyfor everyone. Obviously, a pack of morons put their heads together to ensure we no longer can easily make choices about what we watch. Therefore ensuring we are pushed (through sheer frustration) into watching their latest stuff. ***There's plenty of other TV APPS to choose from.
Lovvvve Netflix, absolutely hate the new formatting. Not at all impressed
On the Netflix app on ps4, it read welcome to your new plan. I didn’t change my plan and Netflix wanted to know what sort of ads I wanted to see. I was quite happy paying 12.99 monthly, with no ads. Now the rorters want 18.99 monthly, which Netflix is definitely not worth that amount. Greedy shareholders and a scam!!
Doesn't load, crashes everytime I use, nothing good anymore to watch. Generally unsatisfied!
Latest follow-ups
New content is poor viewing – Their new Movie releases are becoming increasingly poor quality movie making .Tv shows are good I must admit with high quality story lines .
Follow-up · I cancelled my subscription! Older movies where almost non existent with very little quality content. Tv shows had a good variety to be honest .Still lacking in classic tv shows though . Yes the interface is very good
WARNING!!! - NETFLIX ARE STEALING FROM ME - They are taking an extra S6.99 from my account. Just how many people are now being robbed. This is not fare. We are loyal customers. Stealing from an invalid pensioner is a very low act. Are Netflix that desperate. 14 January 2026.
Follow-up · This mob is a disgrace. I am far from happy with this company. One star is being way too kind. TOO BIG TO FAIL. They eventually refunded the $6.99 but there is no way we should have had to be stressed out. It took me ONE HOUR to find their phone number. NOT GOOD. The Netflix operator treated me like fool saying it was our fault. We bought a new… Read more
Cancelled my account in September after hearing about an increase in subs...not worth the increase! I was paying $18.99. I have noticed today that I have been charged for October and November @ $20.99. When questioned they said that it was… Read more
reactivated. When asked for a copy of the email to reactivate, the gent could not give me one. However, he said he can credit me only the November charge but not October and will delete my Debit Card so that it cannot be charged again. My issue with Netflix is the re-activation of my account without my authorization. I will be taking this up with the necessary Ombudsman as this is fraud on a major scale if it happens to others.
Follow-up · Did not refund the charges Netflix made against my account. And could not provide me with a copy of my so-called reactivated account 2 days after cancellation. They deducted a further 2 months before I noticed the deductions and queried!!
Positive reviews
What a pleasure it is to not constantly be asked for additional payment to watch shows, as on other sites, after having already paid for the original service. It’s becoming almost impossible to watch anything without being asked for extra payment, while still paying the monthly fee. Good on you Netflix
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I signed up with a friend. I guess Netflix like alcohol is best enjoyed in moderation. If you binge on it you just validate the law of diminishing returns ( those who paid attention during Economics lectures would know what I am talking about and how that relates to everyday life.) It has the the good the bad and the ugly. I enjoyed watching some… Read more
really good shows like Eva lasting ,Queens gambit ,s#x education, Merli , Never have I ever Physical 100. Some documentaries on Money health science finance are really insightful. I guess if you are only looking to satisfy your heidonistic persuits like a porn addiction Netflix or any other streaming service will never be enough to satisfy that kind of avarice or rapaciousness. Best enjoyed in small doses.
Netflix customer service/product improvement – Netflix appears to have the opportunity to provide customers with effective: online streaming services phone/contact services I, as have many, many people, have loved and enjoyed Netflix for many years. Without any judgement or malice, Netflix has two choices, either do nothing and continue on their current path and face closure of their… Read more
business, OR make a few minor changes and provide effective services and grow and advance considerably. As Netflix has an excellent (I mean, "excellent") pool of worldwide clients it is strongly recommended that they choose to provide effective services to streaming and client contacts.
I wish everyone well. Take care.
Negative reviews
I don’t understand why most new Netflix movies are so dark even when they’re shot during the day. I can’t see the actors or many times anything………I feel like I should just cancel my subscription turn off the tv and watch the screen at least that would save me some money……..
Outraged by Title “Benedata” advertised as a religious movie depicting true events in 16th century Italy which was a cover of Graphic blood and gore, Lesbian SEX on the scale of a sleazy XXX porno movie. We are Christian and are appalled that this would show up on our movie options.
A lot of series are European and dubbed in English. Actors in a lot of shows are unknowns and pour acting. I Also movies are what I have seen in the past. Years ago. I do a lot of surfing and spend about up to half hour watching then try and find another show. Netflix spend a lot of time on series than movies. Although have come across on a few movies that are worth watching. Show details
Recent reviews
Rubbish all the same. Small details overlooked like when watching a movie they speak in a foreign language for w sentences and it just says speaking foreign language in subtitle. You miss out on most of the plot because they’ve overlooked 2 sentences. Defeats the purpose of watching the movie. Paying for half products seems to be the norm nowadays and netflix is no different
You lazy money grabbing pathetic morons. Sometimes you find the same movie on two channels. Play the same movies over and over and over again. At the moment I am watching location location location from 2009. What the hell is wrong with you people. Why are you so lazy and trying to rip off your loyal customers. On another panel you are playing… Read more
Skippy from the 1970s. Nobody wants to watch that trash. There are so many great though could be playing, so many great series you could be playing but no you need to brought out garbage that nobody wants to watch because you know people are gonna still pay for it. I hate you and I can’t wait until you are destroyed.
Lodged a complaint with Netflix to seek a refund. Netflix have no formal complaints process, so I had no reference number. Every time I contacted Netflix I had to explain everything again and was given different answers. It became impossible to follow up on my complaint and Netflix have not contacted me, so lodging a complaint with Telecommunicaitons Ombudsman.
Debited my account for 4 months after canceling!!! Now won't refund me. Say they can't find my account / profile details. Asked if I could provide bank statements to refund me and now they ignore me!!!
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Good range of movies and shows, a bit slow bringing on new movies and shows and push meaningless wrestling and boxing ‘events’ and mobile games a lot. Worst part is the increases in prices that have been followed worsening products - monthly download limits, repeated problems being blocked for using a VPN (and when we proved that we weren’t, it… Read more
was then the ISP’s fault and they didn’t even pretend to be interested in fixing it, saying that the ISP had to contact them via their generic help chat), lots of glitches in movies, poor and inaccurate subtitles and even a limit on how often you can watch some shows. The amount of advertising has become absurd, 3 to 5 at the start of a show or movie and randomly appearing throughout the streaming and no option to fast forward even part way through the ad. Given the amount of cookies, you’d think the ads would have some level of customisation but it’s become like free to air TV.
Loads of crap all in one place. Who makes this rubbish. Occasionally there is something reasonable to watch but wading through so much rubbish can be frustrating.
Ending our subscription after 10 years. The recent remake of Frankenstein shows the direction the service is heading. Cultural appropriation goes both ways. Ask Disney how that's going.
Follow-up · We have kept our Stan subscription and Amazon Prime. But 99% of the time, everyone is watching YouTube.
Regularly cuts out during viewing with msg that makes no sense. Try to contact via website but, after wasting time explaining issues, system fails and no contact is possible. Customer service is woeful and Netflix is a total waste of money.
No communication re the recent price increase. What is it now 3 hikes in a year. Should be ashamed of yourselves.The quality of shows has deteriorated. The only reason why I'm still in there because of the kids section. Time to explore other options. Absolute greed!!
Have tried cancelling subscription two months in a row. Rebilled the next month and said they were happy to have me back. Thought I might have stuffed up, so meticulously followed instructions to cancel. Each time I got cancelled received. Again… Read more
they 'were happy to have me back' and billed me for premium service. Crooks of highest order, I miss the video shop.
Follow-up · There was no undo, have notification of cancellation twice. Cancellation instructions look clear enough, but take your time, there is an obscure button, that could be read either way Premium service is explained on site very clearly, and I did not need that. There was no help from Netflix. Launched PayPal dispute which got me last month refund. Highly recommend PayPal when an option for any payment.
Rip offs, and play same [Content Removed] and old [Content Removed] all the time started at 14.99 now bloody 28.99 [Content Removed] so bloody rude and not worth do not get Netflix, I've been a loyal customer for a long time and get nothing for money but repeats.
I'm so sick of ending a movie I like to watch with a previews straight away. Sometimes I want to drift off to the credits. And yet I can't do that. Even if I try. Also Netflix only shows are rewashed garbage. About to cancel my subscription, absolutely the worst sub out there these days.
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