Nick Scali Barbuda

Great customer service, the design and build are great, but the fabric is not so much – We have a relatively large living room, and since my husband wants to buy a recliner sofa set we went on a search to find a nice set at Nick Scali. Customer Service My husband and I were very happy with the customer service at Nick Scali. We came to the store not long before they were meant to close, however, never tried to hurry us or made us feel hurried. We already did a bit of shopping around for a sofa set before we came to Nick Scali, so we knew what we wanted. We were fast at picking the model. Before finalising the purchase - the store had already closed at this stage - we were not sure what colour to pick. I was indecisive about the Grey and Beige colour, the Salesman could not help in this aspect, but he brought over the Manager, who was very friendly and we could tell he was happy to help, which was nice, considering we were holding them back at work. We showed the Manager the colour of our floorboard, he consulted us about how light colour would open up a room while dark colour would close the room up. As I was more inclined to the Beige, he assured me it would suit our floorboard. Even though I was happy to go with the Beige, they were willing to let me bring home the fabric palette, overnight, so I could compare the 2 colours against my living room colour scheme to see how well they match, and they were happy to fix the colour selection for me after I finalise my decision, but I was fine with the beige so I just finalised the purchase on the spot. They said it would take up to 14 weeks to manufacture the couch. They provided the ETA upon finalising the paperwork. A few weeks before the ETA, they knew that they would be running late, so they contacted us to let us know the updated ETA. We appreciate the timely update. On the day of the delivery, the 2 delivery men asked us where we wanted the sofa and which side we wanted the chaise to be on, then they just went about and very swiftly completed the assembling for us. The whole customer service was very good.

Sofa set The set that we purchased comprised of the 3-Seat Electric Recliner With Adjustable Headrest + Chaise and 3-Seat Dual Electric Recliners With Adjustable Headrests. These are fairly large in size, and each would comfortably fit 4 healthy-sized adults. We like that the design is quite neat, classy, and minimalistic and the light brown wooden legs compliments nicely with the colour scheme of our open-plan dining and living area.

Functionality As the name says it, one sofa has one recliner while the other has two. We chose this sofa because the headrest can be adjusted, as this is a must-have criterion for me. The headrest on the recliners can be automatically adjusted while the headrest on the chaise and middle seat has to be manually adjusted. I like that the headrest can be adjusted as far as completely vertical. The mechanic of the recliners is very solid, and sturdy, and transitions very smoothly into recliner mode.

Fabric I wanted a biege color to visually open up the living room, the fabric and colour that I chose was Ancona and A 2071 Natural. I like everything about this couch, but minus one star because the fabric is not of very good quality. My husband and I work fairly long hours, we also spend minimal time in front of the TV - often that would be when we use the couch. We only had the couch in mid-March of 2023, this year, but we noticed that the fabric already has noticeable lint after having it for 6 months, the fabric thread also comes undone on its own.