Bought one from FB Marketplace that was practically new from an airbnb unit that didn’t happen. Thought I was getting a great deal until the fabric started piling the first week. I followed the website’s instruction (philips fabric shaver+ vacuum on low) but the piling keeps returning with a vengeance. I worry I might shave the whole fabric bald/thin. I expected more from the brand. I messaged customer service but they would not entertain without the receipt. Clearly it’s less than 5yrs old and under warranty (navy blue only came out in the last 2yrs). They do not honour their warranty! So disappointed with the brand.

I am so happy with my couch and ottoman! For someone living on their own, it is easy to put together, super comfortable and sturdy. I love it! I was also so impressed with the service from start to finish - communication was great and it was that easy to order and have delivered. Thank you Koala! I will be purchasing more of your products soon.

We have had our 3 seater couch’s for just over a year now. They are incredibly comfy and we love them however they have already started piling. For the price we paid I would of expected more time out of them before they started to pile. Very disappointing and we won’t be buying anymore from them when we go to replace our other couch as we don’t want the same issue.

Have been waiting 3 weeks and still no couch. Customer service keep telling us the same thing “ we are waiting on the courier to respond and will be their tomorrow.

Bought the Koala 3-seater couch in July 2020. It’s just my partner and I at home (no kids, no pets) - so disappointed to see this piling in such a short period. As we live in Darwin we don’t qualify for the free returns otherwise we would have definitely sent this back!
I contacted Koala customer service and they just offered a $20 refund to buy a fabric shaver or to be added on their waitlist for a Koala fabric shaver when they have stock.
For the price tag, the quality just isn’t there.

We were looking to purchase a quality sofa which would not only be comfortable, durable and appealing to the eye, we needed a sofa which was module in design to fit up the stairs of our unit, and the Koala sofa met all of the criteria.

The three seater is wonderfully long, the two seater is just as comfortable, and the ottoman is fabulous. I love my couches, the material is soft, the arm rests are not too high and not too low - and I like that they are flat so a glass or mug rests easily on them. The cushions are a great firmness vs softness. I put all of them together on my own with clear and concise instructions - it wasn't the easiest thing in the world with the 3 seater, but it's doable.

Comfortable, easy purchase and delivery process and great customer service.
I am very happy with my purchase of the Koala lounging couch. To start with the delivery staff were very friendly and helpful. The couch came in parts which easily fit in the apartment elevator. It wasn't too tricky to put together on my own either. I was so happy, I have now purchased the Koala Sofabed too.

I ordered this sofa a week ago and the agreed upon date was Friday 16th October 2020. I have just received a phone call on Thursday to be told that I now have to wait 2 weeks. I disposed of my old sofa to make room for the new one earlier today and now I’ll have to sit on the floor for 2 weeks. I haven’t been reimbursed or any kind of consolation

UPDATE : they shipped one from Sydney and it should be with me in Brisbane within 5 business days late as opposed to 2 weeks late. Plus I was gifted $50

The couch cushions are too soft, so you tilt forwards at all times. The fold out design, while convenient, doesn’t work as it’s way too firm as a mattress. I had high expectations as it was so well reviewed, but will unfortunately be returning it as we’ve had two guests stay on it, and both said our normal couch would’ve been more comfortable to sleep on!

Super fast delivery, easy to assemble for 2 people and thoughtfully designed. It's comfortable, big enough for 3 and the colour and fabric look great. Everything valcros down so none of the cushions move and it's easy to clean. The little turtle toy has become our sons favourite night time cuddle buddy! Feels good knowing something as simple as buying a new couch can have a positive environmental impact.

Very comfortable couch. It's deep too. Durable fabric. Great colour. Great length too. Highly recommend the koala couch - they're making some great furniture over there! Do it, just buy it!

koala furniture shop is one of the best sops in Sydney, it has a lot of modern furniture, perfect models. Actually i have bought dining table and chairs and living room from their store , very good price , perfect quality, highly recommended.

The koala sofas are great value for money, the perfect mix of comfort and firmness, easy to assemble, and it was a super quick delivery. We previously had a large L shaped 3 seater lounge and have replaced it with a 2 + 3 seater and ottoman. It has transformed our living room. If I am being super picky my only suggestion would be tweaking the wooden legs to a narrower style but that did not impact my eagerness to purchase

Product is great, fast delivery. However you can't expect one person to carry 5 boxes up to the top level of the apartment. I asked him to help and he said just use your shoulders. I'm no where near as big as him. Driver refused to bring it up and only bought it to the elevator because I basically had to pleded with the driver to help. Pretty poor form