Koala Sofa

We have purchased two sofas - a 3 and 2 seater, as well as an ottoman. For all, delivery was prompt, we easily got them in the lift, assembled and sat. Very happy with the quality, comfort and customer service.

The design offered a way to get a good sized sofa into an apartment via a narrow entry - the 3 seater is extremely comfortable. The ottoman complemented the sofa perfectly.

The couch is really comfortable. My only issue is that after only 2 months the fabric is pilling which is frustrating would have been 5 stars if not for this.

Very happy with the sofa but unfortunately the original product I was sent was faulty, it took hours of frustration to work out the issue. After contacting Koala a new piece was sent 2 days later, but this in itself was time consuming because one truck collected the faulty piece and a separate truck delivered the new piece many hours later in the afternoon. Very happy with the sofa but I ordered for the convenience of four hour delivery and it did not end up convenient at all.

I was really impressed with the whole purchase experience to the delivery been well informed and would recommend it. I have had trouble assembling it but other than that I was happy with the product and its really comfortable.

Easy to put together with two people,
Comfy to sit on & sleep on. Quick delivery & not waiting for a couch was a highlight. I recommend this couch to anyone that needs a comfy couch without waiting or an expensive price tag. Very happy with it.

Exactly what I was after and love that the material can be unzipped for easy cleaning! The ONLY thing that could be a problem is I find wood splinters and small shavings can find their way into the fabric. But I guess that wont a problem once the house renovations are complete ;)

Once assembled, half the seat base is made up of the backrest and firm cushions, leaving 450mm of firm seat to sit on. Super awkward and uncomfortable to sit in. Very dissapointed. Have taken to the Tip Shop and written off as a bad experience, (not viable to return from my location). Lesson learnt about buying from hype. On the positive side, It looks good, good service, quick delivery.

We were happy with the ordering and delivery process, and importantly the product itself. It was easy enough to put together, as long as you line up the frame, and the video was very useful. Both the sofa & ottoman look great, we chose grey, it's very comfy too. We are very happy so far with our purchase, thank you Koala!

It looks stylish, love the navy colour. I am a little old lady and for me it was not as easy to put together as the video implies, but I managed the first few pieces and then asked friends for help with the back piece. No worries. Really happy with my purchase.

I don't know where all these shinning 5 star reviews are coming from, this sofa is literally the worst I've ever sat on in my entire life. The fabric piles really really badly. Can feel the metal frame every time I sit down. It's so upsetting knowing how much I paid for this, I wish I had just ordered a leather couch instead, the most regretful purchase of my life so far. I hope I save someone some money with this review. Don't waste it on this sofa, trust me.

It took two of us multiple hours over two days to finally be able to put this thing together. You really have to squeeze the side panels inwards to be able to get the back to fit into the brackets.
It's less than a month old and the fabric on the cushions is starting to "ripple" and it's never looked great from behind - you have to velcro the fabric to the base so getting it taught, flat and smooth is near impossible. Should have saved our money and gone to Freedom.

Had to move out due to a housemate moving overseas for work. I needed a couch and rather than wait weeks and weeks for a couch I tried out a koala which only took a few days after I ordered. It's comfy as.

Easy online ordering, good quality product.

But when the delivery arrived, they refused to move it up to my unit even with elevators so I had to move whole queen size mattress, bed frame, 3-seater sofa and ottoman boxes from loading bay to my home. ( I ordered sofa with bed frame & mattress)

I'd never expect some appliances or furnitures only to deliver to loading bay.

Also there was small gaps between backseat and arm rest but simply pushing hard worked.

The sofa is just fine, however what i actually hated was the instruction. The video in youtube shows how easy to build the sofa, but they did not specify that the sofa does lean a bit when you try to assemble it, it took me and my wife an hour to figure out its not like attaching legos together like what the video shows.

Love how the sofa looks and the length is perfect for lying down. I did expect it to be more comfortable but it is comparable with other sofas that are much cheaper. I would also have preferred it to be wider to sit on comfortably. It really is not as easy to assemble as described in the video. It depends on the manufactured parts, which from my experience is inconsistent. Two people for assembling would be ideal. Customer service is excellent though. That, I could not fault. Not a sofa I would highly recommend but will keep mine because it is too much trouble to return.

Easy online ordering experience, fast delivery , great quality product . Super easy to build. I would highly recommend this product. I ordered 3 seater with ottoman and will be ordering another 2 seater and 2 ottoman shorrtly for other rooms in the house

We ordered a two seater, three seater and ottomon. The service and delivery were wonderful. The couch however did not end up suiting our needs so we returned it within the 120 night trial period. This is where Koala excelled and exceeded my expectations. This process was seamlessly easy. The couches were picked up and my money refunded in a matter of days. What an outstanding company! Are you able to teach your customer service to all other companies? They have a lot to learn from you!