Koala Sofa

I ordered the sofa at 8.30 in the morning and it was delivered before lunch. The video on their website helped in putting it together and it was relatively easy, although 2 people make it a lot easier.
Really comfy, very stylish.

I have bought both a couch and ottoman from Koala and have been blown away by their customer service. Their products are super comfy, make you feel right at home and have a super premium feel to them, but they also come from a company that feels really Australian and really local. Even though i initially had a small issue with my ottoman, I still cannot recommend them enough because the customer support team was amazing in resolving my problem; they emailed promptly and spoke to me one on one like real people, no standardised messages etc, you can tell they are proud of their company and it's made me a life long customer. And ill repeat it because its import- Super comfy couch!!!!

I had read lots of reviews and had thought they sounded like what I was after. Admittedly the instructional videos could have been a little more detailed and I didn’t find written instructions until after I finished the three seater. Customer service were great on the text chat to answer my questions whilst assembling. Had them for 8 weeks now, I have 9 year old twins, a dog and cat (that rule the house) and they are still perfect. Haven’t washed covers as yet but pet hair barely shows and grubby marks wipe clean with water and a cloth. Super comfortable, the 6’4 husband can easily lie out and fall asleep. Good clearance underneath for vacuuming.
Everyone comments on how comfortable they are when they visit.

The sofa came in the allocated time slot.
( side note - Driver was very unhelpful and would not assist with moving the boxes into my elevator. He said his job is to deliver it and not assist)
The sofa came in a few boxes - it was easy to put together - would of been easier for two people though.
I struggled a little.
The couch itself after two weeks use started pilling and sagging
Koala offered to pick up and replace that part of the sofa. This was a good experience.
However the pilling started again on the sofa so I guess that wasn’t a fix.
And it is a poor quality product. Is sagging again and pilling. Very unfortunate.

I really enjoy the koala couch. Very comfortable to nap on and sit.
Not good if you have pets, my dogs nails gets caught on the fabric and causes little loops to form :)

Called months ago for a replacement back pillow cover. The zip broke in the washing machine. Several calls later.... still no cover. I gave up and took it to be repaired at the cost of $65 for a new zipper. It has now pulled out of the fabric. So my lounge looks crap!

I purchased this couch due to Koala claiming it was easy to take the cover off to clean. Unfortunately this is not the case, under the care instructions it states ‘Do not remove cushion covers for separate cleaning or washing even though they may have zippers‘ which completely contradicts the Q&A section that states they can be removed. Very disappointed in the pilling as well. I’ve had the couch less than a year & it has not worn well in that time.

Easy to order. Delivery next day. Put together in minutes. So comfortable and looks great. All cushion covers zip off and can be washed. No need to get them cleaned which saves money and time.

I absolutely love the look and how comfortable my Koala sofa is. What I cant stand is the pilling. I have to de-pill at least once a month and it looks great for about a week.

We have purchased two sofas - a 3 and 2 seater, as well as an ottoman. For all, delivery was prompt, we easily got them in the lift, assembled and sat. Very happy with the quality, comfort and customer service.

The design offered a way to get a good sized sofa into an apartment via a narrow entry - the 3 seater is extremely comfortable. The ottoman complemented the sofa perfectly.

The couch is really comfortable. My only issue is that after only 2 months the fabric is pilling which is frustrating would have been 5 stars if not for this.

Very happy with the sofa but unfortunately the original product I was sent was faulty, it took hours of frustration to work out the issue. After contacting Koala a new piece was sent 2 days later, but this in itself was time consuming because one truck collected the faulty piece and a separate truck delivered the new piece many hours later in the afternoon. Very happy with the sofa but I ordered for the convenience of four hour delivery and it did not end up convenient at all.

I was really impressed with the whole purchase experience to the delivery been well informed and would recommend it. I have had trouble assembling it but other than that I was happy with the product and its really comfortable.

Easy to put together with two people,
Comfy to sit on & sleep on. Quick delivery & not waiting for a couch was a highlight. I recommend this couch to anyone that needs a comfy couch without waiting or an expensive price tag. Very happy with it.

Exactly what I was after and love that the material can be unzipped for easy cleaning! The ONLY thing that could be a problem is I find wood splinters and small shavings can find their way into the fabric. But I guess that wont a problem once the house renovations are complete ;)