AI reviews summary
NordVPN receives highly polarised feedback, with a sharp divide between users praising responsive customer support and those reporting severe technical failures and predatory billing practices. While many find the service reliable for geo-blocking, a significant number of users report that the software compromised their system stability or internet speeds.
Pros
Cons
Verdict
NordVPN is a capable tool for users needing to bypass geo-blocks, provided they engage with support via social media for the best technical assistance. However, consumers should be extremely cautious of the auto-renewal system and verify currency denominations before purchase to avoid significant overcharges. It may not be suitable for users with complex local network setups or those unwilling to perform intensive troubleshooting.
I contacted NordVPN support regarding a connection issue and what I thought was a subscription problem. The support representative responded quickly, investigated the issue thoroughly, and helped me identify the actual cause. It turned out that my subscription had expired, not a technical issue on NordVPN’s side. Professional, courteous, and very efficient support. Thank you for your assistance! Show reply
Fantastic support and quick response. I had issues logging in my VPN and had a through chat with the team in application X, and I was assisted and now everything is working perfectly. Thank you!! Show reply
- +4
Last year I have purchased a VPN from NordVPN and I installed the application to protect my computer. Then the entire hell broke loose. About 30% of everyday use programs stopped working. My home internet slowed down about 40%. The websites I've been visiting or working with started showing messages saying "The website can not be reached". If… Read more
think that their technical support may help you, you're probably delusional! First you have to go through the exhuasting chat ith a bot, that provides all unnecessary staff you didn't even ask for. You have to have hell of the experience with those stubborn bots trolling you for hours, before you actually force them to transfer you to a live person. And then they sell you the same routine what the internet providers, perform a hard reset of your modem, check the connection nonsense, restart your computer etc., etc., treating you like you're born yesterday. After that they send you bunch of emails, how to mess with operating system and change protocols you normally wouldn't have to and wouldn't want to. Of course even if you change anything and everything the NordVPN application still wouldn't work. So you start all over, the frustrating and desperate attempt of calling them, wasting you precious time and hoping for the best. Aa-aa! No way! Now, if you are lucky enough to get through to live person, they would ask to send some pictures to them, but they ould send an email hat exactly they want. This is endless, never ending story, ping-pong game, you call them, they dismiss you with some cr#p, it doesn't ork, you call them again, like a vicious cycle, until you give up! But now, I am so done with that. The program doesn't even open anymore. Although, the user name and email is correct, I cannot to login, because the password I've been using for past 11 months is being rejected. If you ant to save money go for something Australian or something like [Name Removed] which apparently is the best. I lost $200 after great discount they gave me for signing up for 24 months. Not worth even 20 bucks, rubbish and false advertising.
Reviews with attachments
BEWARE OF THEIR AUTO-RENEWAL SCAM! They wont refund your payment even if you informed them right after they deduct money from you account. Worst customer service! I did not even used it that much because it does not let me play mobile legends with my friends overseas due to lag issues.
Hello there, Keith! We are sorry to hear about this… Read more
1 Star: NordVPN Completely Broke My Working Linux Setup I bought NordVPN to add some privacy to my browsing on three MX Linux machines. Instead, it turned a perfectly stable system into a nightmare. I spent days troubleshooting, thinking something was wrong with my Samba file sharing, Pure-FTPd server, or even USB hardware — only to discover… Read more
NordVPN was the problem. Before installing NordVPN everything ran fine: Samba shares between my PCs worked smoothly, Pure-FTPd server accepted connections from LAN clients, and plugging in a USB thumb drive never caused any issues. After installation, none of it worked properly anymore. Samba shares became inaccessible — connections would hang, time out, or give access denied errors even though permissions were correct. Pure-FTPd server stopped accepting LAN connections — clients couldn't reach it, and passive mode just timed out. The worst part was inserting a USB thumb drive: the mouse and keyboard would freeze for seconds or minutes, making the system unusable until I unplugged the drive. I tried everything: resetting permissions, restarting services, clearing caches, reinstalling Samba and FTP tools, checking firewall rules, unloading kernel modules — nothing helped. I even researched MX Linux's unique architecture thinking that was the issue. It was only after a lot of trial and error that I realised NordVPN was interfering with local networking, routing, or kernel events. In the end I had to completely uninstall NordVPN from all three PCs. The uninstall process was messy too — apt purge alone didn't remove everything. I had to manually delete configs, repo files, keys, directories, and even blacklist kernel modules. After rebooting each machine, everything went back to normal: Samba shares work, Pure-FTPd connects, and USB drives mount without freezing input. NordVPN has proven to be a piece of shit on Linux. It upset a perfect running system, wasted hours of my time, and caused far more problems than it solved. Avoid it if you value stability on your local network. 1 star — and I regret every second I spent with it. But I have to give massive praise to the MX Linux development team. Their tools are outstanding. MX Tools (especially MX Package Installer, MX Service Manager, MX Samba Config, and MX Tweak) made it possible to quickly diagnose, fix permissions, restart services, and get my system back in order without hours of terminal hacking that other distros would have required. In my honest opinion, MX Linux is the number 1 distro on the planet — nothing even comes close. The way they package everything with user-friendly tools and still keep it powerful and stable is unmatched. If you're on Linux and value a system that actually works without constant fighting, MX Linux is the one.
My NordVPN subscription was set to expire without auto-renewing. After I cleaned up my devices and… Read more (+1 reply)
Money Robbers, cancelled but still trying to take the money.
Hello. We're very sorry about this problem! Could you… Read more
Resolve my issue real quick with clear guidance, etc. Issue resolved after tried the agent suggestion. Show reply
Had it for 2 years, Windows and MacOS, excellent! – Great speed and connectivity! Good prices too, especially since they very often have discounts. They also sponsor Critical Role and the Distractible podcast, so clearly, these people have great taste. The only issue I've ever had, was iCloud not wanting to sync with the VPN running. Turns out, the Appstore version has a IKEv2 protocol as an… Read more · 1
option, the side loaded version (the one from their site) does not, for some reason. But, their support was extremely helpful and competent, not to mention polite. Issue solved!
I am not tech savvy BUT – Thanks to Brad who was supper helpful I was able to resolve my issue and gave me hope! I just wanted to quit and as for my money back but Brad was able to understand my frustration and walked me through. Thank you Brad! Show reply
Casey is a rockstar csr!! – She helped me reset my MFA smoothly. I do recommend her. Great work! Show reply
Ryan is a very good customer service, he help me lots~ – Ryan is a very good customer service, he help me lots~ Show reply
Great! Super helpful! – Great service, Ida was really nice, super skilled and helpful! Thx Show reply
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Help center review – The help center is realy good they guide to solve my problem till it fixed,thanks to the team.special thanks to Mr.Dwayne Show reply
NordVPN Cheating – When I was checking out the total value was showing in $ and tax country was showing as Australia. But when billed it was 1.5 times the total amount, when i checked with Nord VPN they said even if it shows Australia they bill in US dollars, and dont specify that in their checkout page. I find this as cheating. They NordVPN don't have customer review page, but shows highly reviewed when we search and in their website.
Hello. We're sorry for any inconvenience caused. Please… Read more
Walk Tru on how to add NordVPN to your devices – I was very pleased with both NordVpn people helping me and being patient. They were very supportive in figuring out where I was on the website. Show reply
Excellent service – Reasonable price with a large number of locations and servers, very good support, beautiful and attractive appearance of the app and the high speed of the servers, I have experienced from Nord VPN service. Show reply
Latest follow-ups
Positive experience with expected outcomes – The customer support staff worked tirelessly to get the correct information from me to allow for the changes needed on my account. They kept me informed on progress each step of the process, great job Show 2 replies
Follow-up · No issues with original setup nor operationally for past 2+ years, setup info was all supplied & reviewed within a few business days. Still satisfied with vpn, but for my purposes a dedicated ip address was not needed, but worked in the background, without issue. Great service
I have only subscribed in the last 5 days. After reading glowing reviews I was surprised to find it so slow. I feel like Ive gone back to the days of dial up in the 90's. I press on a basic site like Google and have to sit back and wait for it for… Read more
at least 30 seconds, let alone trying do more interactive work on websites. To get anything done I have to keep pausing the connection for 5 - 15 min's which sort of defeats the purpose of having it. I have tried changing settings here and there but nothing seems to help. I am guessing I will have to try cancelling my subscription & see how I go at trying to get a refund???
Follow-up · The didn’t seem to make a difference what time of day. I was using a 3yo Mac Studio & I am located in Berwick, Vic Australia. I did cancel and they were very good about it and were quick to refund me.
Hello! We’re sorry to hear about your experience. That’s… Read more (+1 reply)
NordVPN – NordVPN has been installed on 4 of our PCs for more than a year. Easy to install, setup, & use. Connects quickly, stays connected, and has less than 5% loss in connection "speed". One minor 'issue' regarding 'Web Protection' was quickly addressed and resolved by the Nord team. I Highly Recommend NordVPN and NordPass. Show 2 replies
Follow-up · We found NordVPN & NordPass in Dec. 2022, and have only had one minor issue that was quickly resolved by Nord techs. They just keep getting better. Subscription cost is a bit higher that what I'd like to pay, but I've also found 'you get what you pay for'. I still highly recommend NordVPN & NordPass.
Positive reviews
I feared that they removed Nigeria from the list of servers, so I messaged them and the customer service person directed me to how to trouble shoot it and find what I requested for. xx Show reply
I had an issue with my subscription and contacted customer support. They were responsive, clear, and happy to process a refund. Instead, they offered a very generous long-term extension at a fair price, which I chose to accept. The communication was professional throughout and the issue was resolved smoothly. Overall, great customer service and a positive experience. Show reply
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Been a costumer for a while now. As a professional, i needed a VPN and NordVPN never let me down. I also had to contact their costumer service twice and service was rapid and above my expectations. Happy costumer here :) Show reply
Negative reviews
Bought Nord as we were going to China in Nov. the trip was put off until April and I did everything Nord told me to do both Before we arrived in China and as soon as we arrived in China. Nord did not work at all. All Wi Fi providers we had in every Hotel or Internet cafe or even friends houses who had Wi Fi detected it immediately and… Read more
disconnected the link to Wi Fi it would not even allow me to connect to the limited Internet available in China. I used expensive Mobile Data to connect to Nord and they were no help at all the little they told me to try would need total access to the internet that because of the fact that Nord does not work in China I did not have. It might work in some places but if you are going to China Nord is a total Scam and the only thing worse than the product is the Customer Service.
Hello, Edwin. We are so sorry to hear about your negative… Read more (+4 replies)
Slow, flaky connection...constantly reconnecting...not a good experience at all! For a simple service like VPN, one would expect a much more stable connection and interruption free experience...but that was not the case at all...after trying it for over about a month....I have cancelled the subscription.
Hello. We're truly sorry to hear that the experience… Read more
NordVPN used to be a solid choice for anyone wanting to access geo-blocked content, like watching sports from overseas. However, these days it’s becoming less effective as more services are blocking Nord. On top of that, frequent and ambiguous temp files created by Nord trigger constant firewall alerts, which is a hassle if you’re trying to keep… Read more
your system secure from Malware and Viruses. And let's not forget the extra verification steps every time you log in on a new device. Unfortunately, it feels like NordVPN is more cumbersome than it’s worth now. If you’re looking to watch sports or access content overseas, you might want to look into other VPN providers. Updated 16/4/26, Nord replied below asking me to reach out to support. I have already dont that its a waste of time, they just waste your time instead of using common sense. that said, why am i to reach out to support when your software has the problems i stated above, this is just another example of poor service, a canned message that gets sent to everyone and no change happens.
Hi, thank you for taking the time to share such detailed… Read more
Recent reviews
That’s the worst thing that I could spend my money. NO WORK AT ALL, it’s totally USELESS. I waste more than 1 hour with the worst costumer service for absolutely nothing, the assistant made me do 100 steps with no success. DONT WASTE YOUR MONEY WITH IT!!!
Hello, Bruno! We’re really sorry to hear about your… Read more
Terrible experience with NordVPN. Speeds are consistently slow, and the connection drops out far too often to be reliable. It’s frustrating trying to use it for streaming or even basic browsing. Customer service is just as bad—slow responses and unhelpful, generic replies that don’t actually fix anything. To make matters worse, once you’re past… Read more
the 30-day period, they won’t offer any refund, even if the service clearly isn’t working properly.
Overall, not worth the money. Would not recommend.
Hello there, Zac! We are sorry to hear about your… Read more
It was a good VPN to. Begin with, but it got buggy towards the end and when I cancelled it and uninstalled if from my phone I had to call tech support to get my network working again on my phone
Hello, Kai! We’re sorry to hear that your experience took… Read more
I used Nord VPN for several years then had problems with it so I cancelled it on 27/9/25 and a week ago they tell me they are going to renew my prescription and charge my bank account, I am still tying to stop them but they dont seem to be interested in and tell me maybe I have another email account, which I dont, so they are not trust worthy, so be warned if you ever leave them you will have trouble stopping them taking money from you
Hello! We are sorry to hear about your negative… Read more (+7 replies)
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Hi Woody, we’re sorry to hear about the difficulties… Read more (+5 replies)