Bought Nord as we were going to China in Nov. the trip was put off until April and I did everything Nord told me to do both Before we arrived in China and as soon as we arrived in China. Nord did not work at all. All Wi Fi providers we had in every Hotel or Internet cafe or even friends houses who had Wi Fi detected it immediately and… Read more
disconnected the link to Wi Fi it would not even allow me to connect to the limited Internet available in China. I used expensive Mobile Data to connect to Nord and they were no help at all the little they told me to try would need total access to the internet that because of the fact that Nord does not work in China I did not have. It might work in some places but if you are going to China Nord is a total Scam and the only thing worse than the product is the Customer Service.
I have only subscribed in the last 5 days. After reading glowing reviews I was surprised to find it so slow. I feel like Ive gone back to the days of dial up in the 90's. I press on a basic site like Google and have to sit back and wait for it for at least 30 seconds, let alone trying do more interactive work on websites. To get anything done I… Read more
have to keep pausing the connection for 5 - 15 min's which sort of defeats the purpose of having it. I have tried changing settings here and there but nothing seems to help. I am guessing I will have to try cancelling my subscription & see how I go at trying to get a refund???
Slow, flaky connection...constantly reconnecting...not a good experience at all! For a simple service like VPN, one would expect a much more stable connection and interruption free experience...but that was not the case at all...after trying it for over about a month....I have cancelled the subscription.
Hello. We're truly sorry to hear that the experience… Read more
Reviews with attachments
BEWARE OF THEIR AUTO-RENEWAL SCAM! They wont refund your payment even if you informed them right after they deduct money from you account. Worst customer service! I did not even used it that much because it does not let me play mobile legends with my friends overseas due to lag issues.
Hello there, Keith! We are sorry to hear about this… Read more
1 Star: NordVPN Completely Broke My Working Linux Setup I bought NordVPN to add some privacy to my browsing on three MX Linux machines. Instead, it turned a perfectly stable system into a nightmare. I spent days troubleshooting, thinking something was wrong with my Samba file sharing, Pure-FTPd server, or even USB hardware — only to discover… Read more
NordVPN was the problem. Before installing NordVPN everything ran fine: Samba shares between my PCs worked smoothly, Pure-FTPd server accepted connections from LAN clients, and plugging in a USB thumb drive never caused any issues. After installation, none of it worked properly anymore. Samba shares became inaccessible — connections would hang, time out, or give access denied errors even though permissions were correct. Pure-FTPd server stopped accepting LAN connections — clients couldn't reach it, and passive mode just timed out. The worst part was inserting a USB thumb drive: the mouse and keyboard would freeze for seconds or minutes, making the system unusable until I unplugged the drive. I tried everything: resetting permissions, restarting services, clearing caches, reinstalling Samba and FTP tools, checking firewall rules, unloading kernel modules — nothing helped. I even researched MX Linux's unique architecture thinking that was the issue. It was only after a lot of trial and error that I realised NordVPN was interfering with local networking, routing, or kernel events. In the end I had to completely uninstall NordVPN from all three PCs. The uninstall process was messy too — apt purge alone didn't remove everything. I had to manually delete configs, repo files, keys, directories, and even blacklist kernel modules. After rebooting each machine, everything went back to normal: Samba shares work, Pure-FTPd connects, and USB drives mount without freezing input. NordVPN has proven to be a piece of shit on Linux. It upset a perfect running system, wasted hours of my time, and caused far more problems than it solved. Avoid it if you value stability on your local network. 1 star — and I regret every second I spent with it. But I have to give massive praise to the MX Linux development team. Their tools are outstanding. MX Tools (especially MX Package Installer, MX Service Manager, MX Samba Config, and MX Tweak) made it possible to quickly diagnose, fix permissions, restart services, and get my system back in order without hours of terminal hacking that other distros would have required. In my honest opinion, MX Linux is the number 1 distro on the planet — nothing even comes close. The way they package everything with user-friendly tools and still keep it powerful and stable is unmatched. If you're on Linux and value a system that actually works without constant fighting, MX Linux is the one.
My NordVPN subscription was set to expire without auto-renewing. After I cleaned up my devices and… Read more (+1 reply)
Money Robbers, cancelled but still trying to take the money.
Hello. We're very sorry about this problem! Could you… Read more
Resolve my issue real quick with clear guidance, etc. Issue resolved after tried the agent suggestion. Show reply
Had it for 2 years, Windows and MacOS, excellent! – Great speed and connectivity! Good prices too, especially since they very often have discounts. They also sponsor Critical Role and the Distractible podcast, so clearly, these people have great taste. The only issue I've ever had, was iCloud not wanting to sync with the VPN running. Turns out, the Appstore version has a IKEv2 protocol as an… Read more · 1
option, the side loaded version (the one from their site) does not, for some reason. But, their support was extremely helpful and competent, not to mention polite. Issue solved!
I am not tech savvy BUT – Thanks to Brad who was supper helpful I was able to resolve my issue and gave me hope! I just wanted to quit and as for my money back but Brad was able to understand my frustration and walked me through. Thank you Brad! Show reply
Casey is a rockstar csr!! – She helped me reset my MFA smoothly. I do recommend her. Great work! Show reply
Ryan is a very good customer service, he help me lots~ – Ryan is a very good customer service, he help me lots~ Show reply
Great! Super helpful! – Great service, Ida was really nice, super skilled and helpful! Thx Show reply
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Help center review – The help center is realy good they guide to solve my problem till it fixed,thanks to the team.special thanks to Mr.Dwayne Show reply
NordVPN Cheating – When I was checking out the total value was showing in $ and tax country was showing as Australia. But when billed it was 1.5 times the total amount, when i checked with Nord VPN they said even if it shows Australia they bill in US dollars, and dont specify that in their checkout page. I find this as cheating. They NordVPN don't have customer review page, but shows highly reviewed when we search and in their website.
Hello. We're sorry for any inconvenience caused. Please… Read more
Walk Tru on how to add NordVPN to your devices – I was very pleased with both NordVpn people helping me and being patient. They were very supportive in figuring out where I was on the website. Show reply
Excellent service – Reasonable price with a large number of locations and servers, very good support, beautiful and attractive appearance of the app and the high speed of the servers, I have experienced from Nord VPN service. Show reply
Another one that has been ripped off by this company charging over double 2 weeks before renewal due - do not use
Hello, Travis. Let us apologize for the inconveniences… Read more
Latest follow-ups
I would give it zero stars if I could. I had turned my auto renewal off many times but they keep turning it back on in the background and they think i not noticed. Happened last year and again recently. They slap you with exorbitant renewal fees… Read more
and even though they email you in advance, they do not tell you how much it is to renew for another year and they also take the money from you before your subscription ends. Neither of which they should not be allowed to do!!! They have refunded me the fee they were not allowed to take but refusing to take accountability and are not compensating me for all my losses due to exchange rate differences. Contact centre keeps passing you on from one person to another, its nothing but frustrating when they have zero empathy. Save yourself the headache and DO NOT subscribe to this company who steals from your account when they have no authority.
Follow-up · Follow up was absolutely terrible. They provided a refund however the refund had a shortfall and they kept saying contact ypur bank. My bank has nothing to do with it. They constantly tried to push blame on me, even though i did the right thing and turned off my auto renewal, nord somehow magically turned it back on in the backend and claim they… Read more
Hello. We're sorry to hear you've had negative experience… Read more (+4 replies)
Nord took out my autorenewal two weeks early without sending me text or email reminder. I requested refund due to two weeks before it was the due date. Nord replied No Refund because you can only cancel 30 days after your initial payment (ie. 1st… Read more
year payment). I wrote back to tell them payments are taken out on the due date not before and I will be giving them very bad review.
Follow-up · Their tone was simply formal, they said that they had emailed me prior to the early auto renewal, I re-checked email, spam, bin etc to find nothing & I let them know nothing was received. They stuck by their policy about not refunding cause mine was not a new service nor within 30 days of new service only. Also my renewal was now paid until 2026… Read more
Hello. We're very sorry about this experience. We always… Read more (+4 replies)
Upgrade my subscription service – I was a little disappointed when I found out I could no longer get a 3yr subscription plan. It was so much more convenient to do a 3 year then for the now yearly. I talked with Maeve and she advised me that I could qualify for an addional 18 months… Read more · 2
to my 1 year subscription for free. So I took it. Maeve was very professional addvised me why NORVPN was going to a 1 year and then suprised me with the additonal months. Maeve was very professional and we did the change very quickly.. Thank you NORDVPN and Maeve.
Follow-up · Well, I can't comment on any of your points as they have not responded to any of the issues that know off. I haven't used NordVPN on my laptop as it causes a great deal of delay issues. I have a plan to upgrade some of my hardware to see if that fixes the issues as it works well on my wife's Laptop.
Positive reviews
I had an issue with my subscription and contacted customer support. They were responsive, clear, and happy to process a refund. Instead, they offered a very generous long-term extension at a fair price, which I chose to accept. The communication was professional throughout and the issue was resolved smoothly. Overall, great customer service and a positive experience. Show reply
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Been a costumer for a while now. As a professional, i needed a VPN and NordVPN never let me down. I also had to contact their costumer service twice and service was rapid and above my expectations. Happy costumer here :) Show reply
I can access apps that are blocked for people outside the UK and then when it stopped working once, for whatever reason, their help support sorted it out immediately. Definitely would recommend ;) Show reply
Negative reviews
NordVPN used to be a solid choice for anyone wanting to access geo-blocked content, like watching sports from overseas. However, these days it’s becoming less effective as more services are blocking Nord. On top of that, frequent and ambiguous temp files created by Nord trigger constant firewall alerts, which is a hassle if you’re trying to keep… Read more
your system secure from Malware and Viruses. And let's not forget the extra verification steps every time you log in on a new device. Unfortunately, it feels like NordVPN is more cumbersome than it’s worth now. If you’re looking to watch sports or access content overseas, you might want to look into other VPN providers. Updated 16/4/26, Nord replied below asking me to reach out to support. I have already dont that its a waste of time, they just waste your time instead of using common sense. that said, why am i to reach out to support when your software has the problems i stated above, this is just another example of poor service, a canned message that gets sent to everyone and no change happens.
Hi, thank you for taking the time to share such detailed… Read more
That’s the worst thing that I could spend my money. NO WORK AT ALL, it’s totally USELESS. I waste more than 1 hour with the worst costumer service for absolutely nothing, the assistant made me do 100 steps with no success. DONT WASTE YOUR MONEY WITH IT!!!
Hello, Bruno! We’re really sorry to hear about your… Read more
Terrible experience with NordVPN. Speeds are consistently slow, and the connection drops out far too often to be reliable. It’s frustrating trying to use it for streaming or even basic browsing. Customer service is just as bad—slow responses and unhelpful, generic replies that don’t actually fix anything. To make matters worse, once you’re past… Read more
the 30-day period, they won’t offer any refund, even if the service clearly isn’t working properly.
Overall, not worth the money. Would not recommend.
Hello there, Zac! We are sorry to hear about your… Read more
Recent reviews
It was a good VPN to. Begin with, but it got buggy towards the end and when I cancelled it and uninstalled if from my phone I had to call tech support to get my network working again on my phone
Hello, Kai! We’re sorry to hear that your experience took… Read more
I used Nord VPN for several years then had problems with it so I cancelled it on 27/9/25 and a week ago they tell me they are going to renew my prescription and charge my bank account, I am still tying to stop them but they dont seem to be interested in and tell me maybe I have another email account, which I dont, so they are not trust worthy, so be warned if you ever leave them you will have trouble stopping them taking money from you
Hello! We are sorry to hear about your negative… Read more (+7 replies)
When I first subscribed to Nord VPN, they were cheap, and in the background, now they take over your computer, making it unusable. I have cancelled my autorenew, but am unable to get a refund they are more like the scammers I was trying to keep out. Sites that I have been using for years will not load with Nord running; my only option was to… Read more
uninstall it completely. They were rated as the best, now I will rate them as the worst!! They are like Norton AntiVirus, completely overtook my computer.
Hello. Please accept our apologies for the frustrating… Read more
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