2NordVPN
2NordVPN
4.3

680 reviews

PositivevsNegative
82% · 556115 · 17%
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Rates and Fees
4.2

Reviews

680 reviews
Rockstar C.
Rockstar C.
  Verified

Good live chat support

Very good support from Arsenio Fernandez, he was very kind and informative during live chat.
Michael C.
Michael C.
  Verified

Patient and professional. Nora went out of her way, above and beyond

Nora was awesome!! She took the time to check up on my my renewal discount and I appreciate it greatly. Show reply
Rates and Fees
Gary Peers
Gary Peers
  Verified

Positive experience with expected outcomes

The customer support staff worked tirelessly to get the correct information from me to allow for the changes needed on my account. They kept me informed on progress each step of the process, great job Show reply
Rates and Fees
Alison
Alison
  Verified

Starting out as a non tech savvy person

I’m sure it’s the right platform for most people but I’m not tech friendly so found it all a bit daunting to try & work out how to get onto websites - there are no instructions but again - I guess you’re just supposed to know! Show reply
Dino H.
Dino H.
  Verified

Great VPN with Dedicated IP optin

using this service for years, mobile and laptop, windows and linux, even using dedicated ip option. great service and support

Salvador Santos was a great help many times in the live chat :) Show reply

Ben
Ben
  Verified

Very Positive

Experienced a problem with updating the new version to such extent that all stopped working.
Trouble shooting towards the solution worked well with help of bot and Lucas Padillo.
Excellent job and finally access to new system. Looks impressive! Show reply
Paul W.
Paul W.
  Verified

Great Service

NordVPN provide a great service, it works well and is being improved all the time.
The help desk is responsive and, well, helpful. I had an odd issue and Arsenio Fernandez helped me through it and was very knowledgeable and polite. Show reply
amir
amir
  Fair Incentive Verified

good allow

Exellent technology, Fasting allow, good research, helpful ideas and sometimes else. Show reply
Don F.
Don F.
 

Excellent Support !!

I use a Window 11 machine and Windows 11 is rapidly changing so it is hard to keep up with the changes. But NordVPN was able to solve my problem and get everything working right again very quickly. Show reply
Josue G.
Josue G.
  Verified

Failed at a refund, but great customer service

I got NordVPN by mistake, and in the refund process there were a few problems, but the customer service in the chat was just GREAT. Never have I encountered a place where the customer service was this good. Show reply
Omar A T.
Omar A T.
 

do not trust any other vpn service, only Nord

NordVPN is pretty good. At first, when I bought it, I loved it. I connected and felt protected. I made my whole family connect to Dark Web Monitoring. It’s very easy to use, and it does a great job at blocking ads and trackers. I saw NordVPN from Scammer Payback on YouTube.

But what would make this 5 stars is if I could add Incogni to my current plan and not have to fork over 50 bucks. Pretty good other than that. I recommend it always. Show reply

Rates and Fees
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Daniel
Daniel
  Verified

Nord VPN

The customer support is great, reacting promptly and efficiently. However I used Nord VPN a few times (may be five) a couple of years ago using my son's login and it was much easier, more intuitive. I still have to find how to be connected only when I want it ! Show reply
James
James
  Verified

Continually Good Experience, great support!

Renewal sneaks up on ya (email went to junk in my case), but support are more than willing to assist in rectifying changes to the subscription you want. Cheers to Andrea Molinero for the friendly, efficient support and getting it sorted. Show reply
David  Fulcher
David Fulcher2 posts
  Verified

Great service, great product, great protection

I had an issue when first installing, contacted Nord for help online and they were very quick to respond, issue resolved very quickly. Should add it wasn’t a fault of the product.
Extremely happy with my Nord VPN, and knowing help is available quickly if required. Show reply
Rob
Rob
  Verified

Professional, competent help

Patiently answered all my questions in a professional and friendly manner. I am a retired IT professional, so I have dealt with dozens of tech support desks over the years. Also, I have an uncommon, and complicated network setup. The help at NordVPN is efficiently tiered to help all from fresh newbie, to grizzled professional. Show reply

Questions & Answers

seamus.mckenzie.7
seamus.mckenzie.7

Why ,the advertised price in Australia being charged US Dollars . Even though the site acknowledges I live in Australia and would be charged in Australian dollars .. Very deceptive and down right dishonest .

Goanna300
Goanna300  

Yes, I wondered about that, too - but decided Nord's recruiting payment-algorithm seems determined to run without minimum human intervention, its geolocation part simply doesn't always work.
(Report them to the ACCC if you care enough).

seamus.mckenzie.7
seamus.mckenzie.7  

They did not charge me the advertised price or inform me it would be in US Dollars..

NordVPN
NordVPN   DM   
triks_melb
triks_melb

nerfherder could you explain what you use your VPN service for as your review doesn't seem to reflect what myself and others find from NordVPN?

nerfherder
nerfherder  

Hi Triks_melb,
Like any other VPN user, I use NordVPN for a secure connection. I have no issue with the performance of their services. Best of luck with your search for a service that suits your needs.

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