Best VPN Providers

Based on 1,824 reviews
Surfshark

Surfshark 🏆 2026

4.4  Summary
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Adeline L.
 

Absolute joke. With Surfshark on, my internet speed is soooo slow that I can't even load a simple Google Maps direction, and so many basic websites… Read more

take forever to load... if they ever do. I also get blocked by LOADS of websites. Mind you, everytime I PAUSE Surfshark for 5min... it works perfectly fine. So basically the idea of security is a joke cause i always have to turn it off to do normal things.

This is happening on multiple devices, multiple browsers, multiple networks.

I followed their instructions on their supposed Help Centre, nothing worked. I then contacted their support team, they kept asking me to do things, I did, nothing worked. They even suggested I turn off all of their own features in the app... why am i paying for features if you tell me to turn them off?

I eventually asked for a partial refund for the next 6months that I paid for but clearly won't be using since their product is defective. They refused and referred to the terms and conditions.

I WAS THROWN AROUND to 5 PEOPLE for over 3HOURS! All of them asking the exact same things, sounded like robots that just copy/paste answers, they did not listen to my answers, and they kept bouncing the issue around.

I further explained that under Consumer Law, these terms and conditions of "no refund" is - in fact - illegal, if the product does not deliver the promised features. Which is doesn't.

STAY AWAY from this service - it's pretty much a scam.

Surfshark
Surfshark    

Hello, thank you for sharing such detailed feedback. We… Read more

NordVPN

NordVPN

4.1  Summary
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Souphead VIC 21 posts
 

I really don't like their sales tactics. They Compare Nord VPN with lesser known VPNs like the consumer is stupid Compare it to the larger players if… Read more

you're honest. I use Nord VPN I don't like their sales tactics at all. Saying I was vulnerable because I disabled automatic purchase when the subscription runs out. I did this because I don't trust their pricing. This was intentional, and advertising yearly plans but only showing the weekly price. I probably won't use them again. Nothing wrong with the VPN works well. It's all about their sales tactics. But hey don't take my word Google it.

NordVPN
NordVPN    

Hi there, we're sorry about leaving such a negative… Read more (+2 replies)

PureVPN

PureVPN

2.2  Summary
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Rob M. VIC 2 posts
 

SCAMSTERS... you can't unsubscribe as no facility to cancel. You have to go through 4-5 messages before they will cancel. Do yourself a favour & find another provider that's honest.

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DashingDasher 9 posts
   Verified

Nonsense provider 0 support have contacted them several times about issues they refused to respond. Cancelled my service twice. Avoid them unprofessional.

ExpressVPN

ExpressVPN

1.5  Summary
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smiley NSW 66 posts
 

Subscribed to express vpn one year +. A good price it worked as described. Slick app. User friendly good communication. Large global connection… Read more

choice. Multiple devices protected phone pc tv. Attempted to renew subscription November 2026 with renewal options ( no auto renew) and multiple devices (3).The express vpn bot tried hard however after 40 minutes the bot could not sort it and I had had enough annoying. I then applied for a full just renewed refund. Went vpn shopping.The bot dropped off and I then had a real person chat. The refund ($83US) was provided in quick fashion. Customer service as advertised. Nice. So while the renewal process was convoluted the service whilst I was financial was good. In total they deserve a top rating. Smiley

3lions SA 186 posts
 

Best VPN – Surprised to read the couple of reviews on here, as I've been using this VPN for a couple of years & I've not experienced any of the issues. I pay $7 a month and it's the best VPN, I'd highly recommend it

KeepSolid VPN

KeepSolid VPN

2.4  Summary
AGM QLD
   Verified

Trash company. Decided to remove features then add them back under a pay wall. Will be reporting to the ACCC as this against Australian consumer law… Read more

as the original purchase stated the features included and the timeframe (lifetime and last time I checked I'm still alive)

CyberGhost VPN

CyberGhost VPN

1.6  Summary
Matthew B. NSW
 

EDITED: The vpn didn't work, and they do make you jump through hurdles to get the refund - but the info is there, and even though the 'support… Read more

person' is clearly a bot - it goes through. Mine was immediate.

Earlier review: I, much like many of you reading these reviews, feel a proper tw@t I didn't take 10 seconds to research the reviews. We've all been stupid.

Kenneth NSW 53 posts
   Verified

The best I have used – Personal security is crucial when using the internet, and a VPN is one link in the chain. It means your ISP (and the government-mandated metadata… Read more

retention) can't trace your internet usage, and you are protected from advertisers and crooks.

I have had subscriptions with a number of VPNs, and trial accounts with several more. PrivateVPN is by far the best I have found by far. It is very fast, and works well with a wide range of hardware. I have a somewhat bespoke linux-based home network. When I had initial problems setting it up with PrivateVPN, a linux expert contacted me and gave me instructions that worked exactly as I needed. I haven't had a hiccup in the 2 weeks since.

They offer a free trial, and a month's money-back guarantee. At time of writing (August 2022), they have a special of 3 years at $US2.00 per month, which is a bargain.

Urban VPN

Urban VPN

5.0  Summary
JKM NSW 12 posts
 

I was in need of a reliable VPN. Due to geoblocking I was not able to access many sites including financial. My intensive internet search coupled… Read more

with discussions with friends brought me to Urban VPN. Ever since, I am using this VPN. I have found it to be very reliable and fast. Icing on the cake is it’s FREE.

Only downside is it does not work on iPhone! I would request Urban VPN officials to please launch Free Version for iPhone too. Will be of great service to the community. Thanks

IPVanish

IPVanish

2.1  Summary
Steven NSW 3 posts
   Verified

Had 2 accounts with IPVanish 1 business and 1 personal, they lost my credentials\login tech support was a joke. Had half a year without service and… Read more

while trying to go-through their support. Have over 30 emails with the same blah blah did I try reset my password, we don’t have you on file and my favourite are you sure you registered with us. After showing my subscriptions with my bank transactions of date, time and amounts got nothing. Absolute rubbish response and 0 accountability. I was a member from 2016 so this was not a little misunderstanding this was a blatant disregard of a once loyal member. I used my 2023 invoice since they already have the others I sent via email to their support team.

Proton VPN

Proton VPN

1.9  Summary
Jeff 5 posts
   Verified

Absolute trash, free is more reliable, paid is garbage connection failed regularly. Connection is better on the free servers, scumbags. Paid is a few… Read more

minutes to at most an hour before connection fails, worked ok for 6 months, last 9 months absolute trash, support zero help, dishonourable scumbags, avoid like the plague. This company should not be allowed to operate ion Australia. Damn you morons.

VPN Unlimited

VPN Unlimited

2.6  Summary
KMinOZ 37 posts
   Verified

Okay for occasional use – I tested VPN Unlimited for a couple of days. Speed was initially okay and it could work for hours but then I had times where the connection simply… Read more

stopped or was slow. The Win 10 software is over 100MB which is excessively large and a bit cumbersome. There is a limit of 5 devices which should be enough for most users. I may try it again for infrequent use on public Wifi but at the moment I am testing others for reliability and speed. Support was very responsive and honoured the 30 day money back guarantee without issues.

Jayden B. 2 posts
   Verified

Use to work with Kayo, not anymore – End of 2021, Bullet VPN worked fine with Kayo AFL, F1 & Ashes series streaming from UK. HD quality. 2022 is a different story, continual stopping of… Read more

stream, "Error 008" and "Media Playback Issues" messages from Kayo. Quality of stream is also very poor and pixelated. Bandwidth was still fine at 70mbs. Requested that if they could not provide the main service they advertise to Australians overseas (Kayo streaming), do not charge me until you can provide it reliably. Continued to be charged and given the, "we are not sure why it is not working, we will investigate the issue", when I asked when I could expect resolution to the issue, an answer was not provided. If you are looking to watch Kayo overseas, fine a different VPN until these guys sort the product out.

VPNSecure

VPNSecure

1.0  Summary
Jules
 

Disgusting pathetic liars. New owners purchased the company, didn't do their due diligence, and SCREWED existing customers. Just disgusting, almost certainly criminal behaviour.

ProHoster

ProHoster

No reviews Summary
HMA

HMA

1.0  Summary
Blark NSW 20 posts
 

HMA VPN has no support. They cancelled their email address and their message portal goes nowhere. I am $90 out of pocket for a 12 month subscription that has no activation code. Avoid.

Njalla

Njalla

1.0  Summary
Jacky H.
   Verified

Never use Njal.la – I have 5 domains in their system currently. About one week ago, I found 2 of my sites stopped counting traffic, and after checking, the reason is… Read more

that their DNS was changed .

I checked all my emails, they've never send any emails about it to me before.

and then I found I lost control to all my domains in Njala, I couldn't do any editing to them, so I tried to contact them via support ticket, and they never reply.

So I have to try everything else I can. I found their twitter account so I posted the same questions under their tweet.

Guess what? They blocked me~~~!!!!

I totally have no idea why they treat their client like this~~~!

I thought maybe I did something wrong, maybe I have problem with my tune, so I tried again by submitting another ticket.

This time, they replied:

Yes, they said:

Yeah, you can move them all to another registrar that would like to help with your crap.

What the crap~~~~!!!!!

Though I am not native speaker, I am able to feel that it's very impolitely, feels like they hate me so much.

For God sake, what is going on~!!

I have no idea why, and I am feeling I am losing all these domains, which I've invested at least 700$ on them (purchasing domains and investing on site SEO).

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Meanwhile, I found someone have the similar story on twitter.

That's the story and the whole story, I didn't hide anything (except my domains).

I don't know why they treat their customers like this and I don't know how to get my domains back.

I will never use their "service" again.

I would suggest anyone who wants buy Nja.la products, stay away !!!

TunnelBear

TunnelBear

1.0  Summary
Rory S NSW 3 posts
 

Previously would have said 5 stars however post Dec 2025 with free features restricted, Tunnel Bear doesn't compete with paid VPN or free VPN, so if… Read more

anybody was asking me, I'd say look up something like Tom's Guide and you'll find 20 or 30 better options to try... shame, but the old story with greedy NFI Capitalist pig tech bros trying to get rich and losing with a capital L on their foreheads...

Systweak

Systweak

1.0  Summary
J R 11 posts
 

waste of time and money – Tried a new Antivrus found one l haven't heard of before SYSTWEAK, well, l paid the subscription thru Amazon, downloaded what l thought was the… Read more

whole setup only to be told l need to cut & paste a serial No which l tried to find contacting them numerous times, gave up in the end, thanks for nothing Systweak!!!

Belka VPN

Belka VPN

1.0  Summary
Mark VIC
   Verified

Is it a scam? – Promises a 30-day money back guarantee to try their VPN service. I tried and it didn't suit my needs so I cancelled and immediately requested the promised refund. No refund, no responses, nothing. A scam, avoid!