Ola Cabs

AVOIDDDDDDD – i had an awful experience with ola over 2 months ago, the driver decided he would cancel my booking because he wouldn’t come to my friends address, leaving me to walk home drunk on a two hour long walk… sent a complaint email because the ‘customer service’ on the phone were useless and said this was the best way, and still to this day have never… Read more

received even an acknowledgement !! don’t really know why no one wants to reply, probably embarrassed what a load of rubbish their cab app is, with rude staff. anyway just if you’re looking for a trustworthy cab service, don’t use ola, biggest rip of load of rubbish i’ve ever paid for, and i had paid a lot to them over the years before this happened, now they’ve BANNED me for using the app, just says ‘not available in your area’

Don't use this company if you want to get anywhere – To start off I ordered an Ola cab at 5:30 to get to work by 6:00. While traking the ride on the app he took a 5 minute detour along back streets making some rubbish excuse about traffic. When he finally came to pick me up he took another completely pointless detour adding another 5 minutes to the trip. I was late to work by 15 minutes because this guy couldn't follow the directions on the map.

Harassment and hooliganism – I live in Australia and recently traveled to India in January. I was in Madurai and decided to go to a nearby shopping center, which I could have walked. I was an outsider in Madurai and didn’t know the local language, hence decided to book an OLA auto first, and when I didn’t have luck with auto, I tried booking an OLA Cab as well. Every time,… Read more

the app will show that the driver is about to arrive, and when only 1-2 minutes are left, the app will change the auto and driver details, and the same process will follow for another 8-9 minutes. Calls to the drivers during this 50-minute ordeal were mostly unanswered, few refused to come when I contacted them. One even asked me to pay Rs140 while talking to me over the phone, this amount was double the amount the OLA app was showing for the ride. I refused and the driver did not turn up, I must say that the auto drivers in Madurai are the worst crooks to the extent of being called an organized gang, which I have never seen in any part of the world.

Utterly Frustrated, and after waiting for about 1 hour, I decided to book an OLA Cab. When the cab was 2 mins away, the driver called me and said he was NOT coming and asked me to cancel which I refused because I wanted to travel and I knew that cancellation would cost me. I took no action and let the booking lie there. Later, I realized there is a Cancellation Charge in my account which after such an ordeal sounded like hooliganism and extortion by OLA’s racket. I contacted support and reported this on 09/01/2024 (CRN7976949542), when no action was taken by OLA, I reported the matter again on 17/01/2024; and to my deep shock, disgust, and to my anguish no action was taken again.

Today (17/02/2024) I tried again through the OLA app and spoke to various BOTS and humans ( CRN7976949542) but no solution.

I am hopeful that the email I have sent to the grievances and the nodal officer will get appropriate attention, and I will get relief from this ordeal, harassment, and hooliganism.

Nice job – Which of the following are vehicle checks that should be done daily ? 1. Check under the car for obvious leaks. 2. Check the tyres for proper inflation. 3.Check the wiper 4.Check the break pads . Which are the correct answer.?

Nafisa from customer care needs a raise! – Was having an issue with payment and Nafisa Iqbal completely sorted my issue perfectly, sorting something in which I thought was completely unfixable, single-handedly changing my view of the company as I was never going too use the app again ever, thought I was being ripped off... perfect resolution and wording of her response and I felt a bit sorry as I had worded myself quite aggressively :D Show details

Ola is what you need, every time you require cab – Ola is the best among all rides available in Australia. Best price all the time. Highly recommended. I completely stopped using other ride app since I have found Ola. Great work team

Scammers – Had no issues until I ordered a ride only for it to be cancelled by the driver I was then charged a $10 cancellation fee. Upon complaining they shut me down...give these shonks a wide birth.

TERRIBLE! – After ordering 2 drivers both cancelled when they were on their way - making me late for my appointment. I was then charged $26.31 for a no show - I have tried contacting support 4 times with no refund

Took them a month to check my documents – Nearly 1 months trying to sign up. Customer support is rubbish. Pointless and hopeless Sent them 3 emails got 1 reply after 48 hours Stay away

Often rides have been canceled – So I’ve booked a ride and it said 18 minutes away, from Elizabeth Quay to an address in the city…. 19 min later still 18min away. Why? I ring, no answer Last time I used it the driver stopped for petrol and even bought himself a coffee…

Useless – Ordered a ola cab this morning and no one accepted the fare. Reordered it about 7 times and nothing. Absolutely useless ended up getting a workmate to pick me up after an hour of waiting. It was about 4.45 am Monday morning.

High price – Price is very high than DD when did charge $24. Ola charge $69 not fair price at all I never recommend Ola at all u have to improve lot crap service I ever seen

Custom Support team is totally Mental or physco people – I request to Add a car into my account which take 27 days to add my car. Every 3 days later I call and staff have no idea what to say and what to do. Only repeat that"it will take 24 to 72 hours" and your vehicle will be add. I get 11 tickets only for adding the vehicle. Drama start after add vehicle. When my vehicle add after 27 days, I try… Read more

to go online then my account was not working.

Mean when they add vehicle, they did something with my account and my account did not goes online.

Now I call they and tell them the issue but unfortunately some mentally disabled people work there , they give me ticket number again and again but no one concern about the issue or solution.

I mean they think ticket is issue and job is done.

After a week I call and talk supervisor, he escalate the issue with some higher team (may be Narindra Modi) and then the ask me upload your all documents again.

Mean my driver account they have to redo everything and then my account will be work.

Any how it's 2nd month and nothing happens positive.

By the way I leave the hope from that side also.

0 rating for this kind of non sense team and company OLA Ride share.

0 stars if I could!! – you take the money before the actual ride and have silly fees on top of it! Also you have drivers accept the ride but they don’t even complete it or know where they are going!! Waited half an hour just for my driver to get lost 5 minutes away from pick up point!!! Also cannot get in contact with them at all!! It is ridiculous! Should be shut down because you guys don’t know how to do your job properly!!

Multiple cancellations by drivers – I had 2 drivers cancel on me this evening. Everytime I try to book on Ola, the drivers cancel when a better ride comes along. Ola you have 0 control of your drivers. Booked with Uber and car showed up in 5 mins. Shame on you Ola.

Check your credit card transactions when using these thieves! – Charged $210.00 for a 12 minute 6km journey - driver did not end the trip! Ola customer service allegedly refunded the money to my account - liers, no such refund. Had to dispute with PayPal before I was reimbursed! Be aware, they are absolute rip off merchants who should be shut down. Check any transactions you have ever had with them!!

What a bunch of thieving c's – I recently got a ride which would have normally cost about $30-$45 with other companies But then not only did I find that they had taken $102 as so called pre authorization but on top $94 for the fare The fare was supposed to be about $50 but then they added a PEAK PRICING TOP UP of $40 A figure they just made up and must have done before they… Read more

took the pre authorization otherwise why would they take $102 for that Then you can't contact them and they just don't give a f**k Worst ever

Long waiting times and useless service – I would probably give zero rating. Why don’t the drivers pick their phones? When you book it, it shows driver is moving towards you, but then the wait times gets longer. And the audacity, they don’t pick their phones and sometimes they even cancel.

It’s just wast of time and great a lot anger – Mate DONT drive for them , you will be losing a lot of time to get thinks don, when I say a lot of time means months and wast a lot of time to get started because of useless app then wast a lot time with there technical support and al of time with untrained staff over the phone you think after that all you will get online ???? Hahaha No :-) :) … Read more

you won’t get online even you do the same thing over and over Honestly I don’t think they even exist here in Australia just go to Uber or Didi or any others ride share don’t wast your time

Lost Belonging – I left a jacket in the ola, have contacted them multiple times via their messages, no response, except they close my ticket as resolved!!! Last message I received from them advised that apparently they cannot get in contact with their driver & I could get in contact with authorities who can then contact them & then they can assist!!! Honestly ridiculous!!! I will not be using them again!!!

Be prepared to be let down – On at least 3 occasions when I have used the OLA app to get to important engagements, the driver has cancelled the job at the last moment, leaving me abandoned & furious. There is never any explanation of the drivers decision, even when the app shows their car to be very close to the pickup point - can only assume they received a better offer. On… Read more

2 other occasions OLA tried to charge me for rides that never showed up - turned out that the drivers had gone to the wrong address. Apparently this is very common with OLA drivers who are not proficient GPS users. i have now deleted the app & will never use them again. A P Dennis.

Ola is not safe at all after 5 cancellations at 2am Sunday morning – ola drivers pick and choose which fare they take and cancel the ones they don't want to do....I hope their daughters get stuck out at that time of the morning

UNKNOW DEDUCTION FROM MY BANK ACCOUNT – Ola unable to explain me why there is a deduction from my bank account without a ride taken with them , a transaction reference numbers provided to them together with other details as well. I will report the matter to police and the fair trade commissioner.

If you need help from support, forget it! – I left my belongings in Ola's car a week ago, contacted Ola via support and email (which is no longer being monitored) four times and no response!!! No phone number, no one who can help you resolve this situation. Bad service, bad!