Great concept with low cost outlay but extremely poor delivery.
Quality of EPL cast is variable. Not once this season have I had good transmission. The last time I watched a 90 minute game it took 115 minutes due to pauses (buffering ?) and the picture quality lacked definition. I cast to my tv from my Ipad and if I knew where the problem was it would help. A rubbish product and Optus need to address their failings or withdraw the product from the market.
Hard to cancel a subscription
Tried to cancel the subscription and Optus really made it to hard. Any other subscription I had in the past from different companies you just go to Manage account and find an option to cancel your subscription. It is not the case for Optus Sport. So be mindful before subscribing as you might not easily cancel your subscription and end paying for something you dont want to use anymore
Terrible service from the beginning
I was sent an activation code and the box doesn’t acknowledge it as valid. When I requested help Optus only referred me to broadband/nbn or mobile. When I managed to get to fetch, the person at the call center did not find a subscription despite the fact I provided the client number.
Optus Fetch Mighty Gen 3 Works great.
Recently upgraded to Optus Mighty Gen 3 from Gen 2. Like the new 4K streaming of Netflix through this device. Easy set up once I had the activation code, and multi room function is great paired with my Fetch mini. No issues with free to air signals, and surround sound mode works great as well. Like the choice of additional Optus movies, and the Optus fetch channel packs have something for everyone.
Stay away from Optus
I asked for a relocation on the 9th of July. It's been more than 3 weeks since I placed the order and I've had multiple conversations with Optus (chat with transcript saved & phone calls). Still nothing... I cancelled the service this morning. 4 hours later, they can't confirm if it's been cancelled. I have been with Optus for many years but lately it's been shocking to the point that I'm moving all my services to another provider.
Fetch Channels changed while changes from Cable to NBN
I was on the $89 Cable plan with Optus and it includes Fetch Mighty and the Entertainment package (plus land line calls etc). However, when switched to the $90 NBN plan, I have to pay extra $9 for the Fetch Mighty and $15 for the Entertainment Package, totally $124 per month. No one at Optus customer services can explain WHY?
Refusing to let me cancel
I requested to have my fetch box internet service cancelled before my last payment was due. Turns out they didn’t cancel and when I contacted them back they put me on hold for 25 minutes in the hope I would give up and not cancel. Called back twice and ensured I was pressing the right options to cancellation team. A Sharna answers and says I’ve been put through to tech support and again has put me on hold for another 30 minutes. Worst service. Slow connection and waste of my money. You’re better off buying the fetch box from Good guys and paying for internet. Saving you thousands of dollars. I Will NEVER again make the mistake and sign up with Optus.
I have Optus TV with the NBN
There are a lot of new release programs usually on BBC First or Universal and I can record 3 free to air and three iptv channels all at once
The Fetch TV box comes with Netflix, Stan, YouTube and hayu apps installed with direct access to all of the catch up offering such as 7Plus, 9now, iview, SBS On Demand etc
Worst TV Ever & Customer service is bad
I had the opportunity to use FETCH which was provided by Optus and lets just say it was the worst service ever, the buffering that kept occurring and the picture dropping out.. Called them endless times to be told ohh it's your phone line.. "they installed the line".. I ended up in the end getting rid of it and just sticking with another service because this was just wasting my time.
Optus fetch mighty box user. The picture quality was poor and often pixelated when YouTube or google chrome cast and Netflix never did. Paid good money to purchase tv series only to find I don’t own them once you return the box you lose all that money and the shows! Optus service was terrible, exceedingly long phone waiting and argumentative ‘help’ on the phone from Optus person. Worst part is they charge you subscription fee even though I did not use any of the items they provided under that subscription. I mainly watched sports which is yet a...nother subscription. I wish Optus never got epl rights. Satellite picture with foxtel was always better albeit more expensive. I was also forced to get a mobile phone subscription (or internet or other Optus product) to get Optus sports. Optus network is terrible at my place. Overall a bad experience.
Only Good Experiences So Far
Too many people have complained about their Optus Yes TV by Fetch, but ever since i signed up for the 2018 FIFA World Cup, i havent been disappointed. The coverage has been great. I have a strong quality cable internet service which means minimum buffering or delays.
Keeps glitching have not been able to watch a single show without it dropping out beyond disappointing DO NOT BOTHER WITH FETCH TV!!! Optus don’t care poor support the number of reviews on this page alone should be sending a message loud and clear but Optus are not bothering to do a thing!
System should have gone live but has not
We ordered the full Optus Fetch, broadband. All the items arrived in a timely manner. Broadband works but that NBN so expected that. The Fetch box was set up, we had a confirmed activation code which did not work.
When you try and contact Optus, they try to push you towards 'the crowd', other customers that have had issues and overcome them. Thats all good but when it must be a technical thing, they cannot help.
Trying to contact someone actually from Optus is a nightmare, be prepared for lengthy and time consuming phone calls or even via the ...
This is my 2nd fetch box and I've had it with optus. First box froze and wouldn't change channel. Called optus 4 times before finally got some info, they couldn't fix so needed to send it for a replacement. Waited 3 days for a new box and now that is frozen aswell. Fix your boxes up before u send replacements.
Then got charged a extra $400 that I'm not paying for apparently not sending the old ones back within 2 weeks even tho it was sent back 2 days after the new one came in. They really need to check their mail and see what gets sent back. I'll be disconnecting my optus fetch. Not worth my money
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Questions & Answers
We watch free to air channels through our TV. However, we switch to fetch when we want to watch The Italian channel. Can the fetch box stay ON? At the moment ,as we are new to Fetch, we keep on switching on /off. Is there an easier way to view all channels without using 2 remotes and switching on /off each time we go from TV to Fetch and vice versa?
Hi , I use fetch to view everything including free to air, Netflix, Stan etc, but you must connect Aerial cable into fetch box first & tune in free to air channels. I have setup the Fetch remote (programmable) to be able to turn on/off our TV, adjust volume etc. Makes life easier if setup this way just the fetch remote to do all, read the help on the remote to setup
Existing two Fetch Set top boxes have been showing ‘box not activated’ for a week now. Numerous calls to OPTUS. Many dropped out. One tech said ‘migrating’ take a few days. Still no service and can’t talk to anyone. Hard to understand how they expect expect to keep customers.
I got my new yes fetch box mighty, i'm trying to set up but it says "box not activated" what can i do for it??
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