Optus Yes TV by Fetch

OPTUS Fetch useless – Do not waste your money on OPTUS Fetch. Drops out and takes several times refreshing to get working again. OPTUS should be reviewed by ACCC due to not supplying the services they charge you for.

Shocking lack of customer service zero communication – Really? Optus You Sell Fetch in a bundle end up dropping it dont alert customers who must endure your poor attitude and complex never ending id process. you support can only repeatedly affirm they will assist but they never actually getr to it . they claim they understand your needs but again its all platitudes but NEVER any actuAL ASSISTANCE tHE… Read more

MINIMUM TIME TO GET A SIMPLE ANSWER if AT ALL POSSIBLE IS 5 HRS + 2 DAYS + AT LEAST 10 MESSAGES AN CALLS EVERY SINGLE SIMPLE QUERY REQUIRES ESCALATION

Abysmal customer service – I mainly watch Optus Sport thru my Fetch Box. I had some recent issues which meant not possible to watch, contacted them, they sent me a new box, which seems like their default position. Despite multiple attempts to elicit the information, they provided no details of how/where to return the old box, after having told me that I would be charged… Read more

$250 if not returned in 30 days.

I have the same technical issues with the new box and have had 3 or 4 phone calls of more than 30 mins plus one series of messages on the App. Yesterday I rang and asked to speak with a supervisor explaining I had already had multiple calls and no solutions. I was told the supervisor will call you, but have received no call.

Sadly this is not unusual with Optus- it might be time to discard the Fetch Box and their broadband service and watch Optus Sport thru another medium (eg Firestick)

Decent system – Optus fetch tv seems to work ok. We have had it many years. Gone through about 3 boxes. When they stopped working optus sent us a new one. Can record tv. Movie box not too many good ones. Can view catch up tv, netflix and rent an ok range of movies.

Very impressed with Optus fetch – Have had Optus fetch for a few years without an issue but recently the set top box started to play up. It was handled by a case manager called Deb who tried very hard to isolate and resolve the problem. He was meticulous in working out what the problem was and I was most impressed with his dedication and product knowledge. I can recommend Optus fetch, they stand behind their product and follow through with any problems.

Love It! – I've been using this for a few years now. Started with the original Fetch unit which did eventually fail after years of use but was very quickly replaced by Optus with the newer Fetch Mighty. I have all of the channel packs so never short of things to watch, and there are a good selection of movies to buy or rent. We use movie box a lot as well… Read more

where you don't have to pay at all. Has all of the catch up channels available as well. Wouldn't go without it.

Class Action against Optus – Optus are basically in breach of contract to many customers over Fetch TV. I had a Fetch bundle with Optus at a contracted price (no real complaints about the Fetch service for me) and after around 7 years they cut off the Fetch service as they are no longer a partner (as of last year Fetch is majority owned by Telstra with Astro Holdings owning… Read more

49%). In my case Optus no longer provided the service as per the original agreement but continue to bill me the same total amount and advise I need to pay the $20 / month to Fetch instead. If the service is $20 and Optus no longer provide it then fine reduce my Optus bill by $20. Well after four phone calls over over an hour each in a two week period they still can't figure it out. Worse they just sent me a bill which itemises Fetch TV charges (a service they don't provide to me). How many other customers sign up for a bundled service only to now have a key piece of the bundle removed with no reduction in cost as a result of no longer providing the service! I would encourage everyone to write to the CEO of Optus, Telstra, and Astro Holdings who are all potentially commercially affected by the conduct of Optus. Details if you want to write: Optus CEO Kelly Bayer Rosmarin, PO Box 888 North Ryde, NSW 1670 Australia. Telstra - CEO Vicki Brady, 242 Exhibition St, Melbourne, Victoria, 3000. Astro Holdings - Simon Cathcart is on their board of directors, he is a co-founder and executive director of Fetch TV, Australia You might be able to email him - @fetchtv.com.au @measat.com @astro.com.my . The Astro CEO is Dato Rohana, 3f,Admnstn Bldg,All Asia Broadcast Cntr, Lebuhraya Puchong-Sungai Besi, Technology Park Malaysia, Bukit Jalil, Kuala Lumpur, Kuala Lumpur (Federal Territory of), 57000. Maybe there should be a class action against Optus.

Terrible customer service – The fetch box was sent to me three weeks ago, it is connected to the internet yet i cannot get it activated by Optus. I have tried on multiple occasions

What a waste of time – So if you want to spend money with Optus hold time is 0.4 seconds faster than the stig in an f1 race car on a straight downhill with wind. If you want to cancel something well buckle up they will make you hold for 20-30 mins to answer and then a further 30-40mins to speak to a manager. More useless than an ashtray on a motorbike.

Worst idea ever – Even though all the promotional material says you can watch free to air tv, my Fetch Mighty box over the last 2 years has stopped being able to access free to air. I used to get some channels, not others. So I rang Optus, they sent me a new box. Now I have access to no free to air channels at all. I've upgraded the antenna cables, use a booster -… Read more

everything short of having to pay additional money to upgrade my antenna. Thing is, the antenna works perfectly when connected to the TV. The issue is the fetch box itself. Rang Optus, technical support advise me that they "do not support free-to-air" service and that I should just watch fetch channels through the fetch box, and free to air either through my tv or catch up. Apparently the box reduces the signal strength. Would be nice if they were upfront about that in the first place, I may have reconsidered my options (eg. looked at Foxtel). Would not recommend Fetch TV at all, and Optus should be more transparent in their promotion and advertising that it might not be suitable for all customers or require an antenna upgrade.

Stupid ads – Firstly, i am paying for subscription to watch sport and the thing is riddled with ads. The most annoying thing is when you try to fast foward, even after the ads, it takes you back to the start of the match. It is almost as though they punish you for attempting to skip an ad. Why can't i fast foward parts of a match without going back to the beginning. Utterly STUPID!!!!

Adverts and more Adverts – Adverts, adverts, adverts,. . . That's all there is to say really. And you have to pay for the adverts. Who's the mug and who is taking the mickey?

Useless as boobs on a bull! – None of the free-to-air channels work and never have despite all the troubleshooting I have done. I give up. The ads go for longer than the TV show itself an the same ads play over and over and over and over again! Shows repeat over and over and over and over again and a good chunk of them are from the last decade!!! It's a complete waste of… Read more

money. I mean what even is the point of it. Drives me completely nuts. As soon as my Optus contract is done, so am I.

IF I COULD GIVE THIS THING 0 STARS I WOULD – absolutely the worst. has no functionality other than Netflix stan and YouTube. it updates at the worst times and randomly turns off even if you're watching something. never get it

Rubbish!!!!!! Ridden with hundreds of adverts – Total waste of money! All you end up watching is 10+ adverts every 5 mins you don’t get any opportunity to watch the actua show. For a mum with a baby (I get 30mins) of rest time and it is soooo frustrating to put up with this

Spoiled by ads – This used to be excellent, but is now being spoiled by adverts. This is not good enough when you are paying for the service. For example, I went to watch a replay from overnight and as is quite normal there was extensive pre match waffle. It only would allow me to skip through to the next set of ads. After FIVE lots of ads the app crashed and I had watch all the ads yet again. NOT GOOD ENOUGH for a service you are paying for.

Too many ads for a paid service – I am paying for a service and still watching ads? Trying to watch a replay of West Ham and Chelsea and if I try and fast forward to half time I get the same ads over and over and over. I have just seen the fifa 22 ad 5 times, NBAK2 ad 5 times, Dexter ad, other TV shows through Paramount 5 times, Isuzu 5 times and then when you think the game will… Read more

start fifa22, NBA2K, Paramount and Isuzu again. At half time in case I missed it the first 6 times again with Fifa22, NBA2K, Paramount and Isuzu please give us a break.

Optus Sport is now a rip off – Optus Sport on Fetch TV used to have the Champions League, but it lost that this year - no reduction in monthly fee. Now, in the Premier League mini matches, they have recently introduced 5-6 adverts at half time - if you watch all 10 games each week it's 10 times the same adverts!! I am wondering what I am paying for if I have to endure adverts,… Read more

and all of this again with no reduction in monthly fee. Less content, less viewing pleasure, more frustration, whilst Optus is saving money and gaining advertising income, but no change in fee. That's what I call a rip off!

Optus Fetch Box hopeless – Already had fetch box replaced once in first year. Now second box is playing up. Picture on Optus Sport randomly washes out or pixelates such that it’s unwatchable. Service centre offers nothing, I think they are not trained in technology. Been waiting 3 weeks now for someone to “ com3 back to me” on the problem. Meanwhile ESPN channels have… Read more

dropped off my menu. Contract expires in February 2022 when I’ll be using another supplier even if I miss out on ESPN. Never again with Optus

Fetch tv great to keep up to date with ads – I have no problem with service but fetch tv 11 ads per break every 10 minutes. You get 30 movies in movie box but they always are the same movies on that week on free to air or just garbage that no would pay for. Lucky I get it free because it not worth paying for

Fetch Box service – Seriously the most incompenent customer services team of any Australian Company I have ever come across. 6 hours on an off the phone over 2 days to try and rectify a problem. I would switch to Foxtel this afternoon after 5 years with Optus if they had the Premier League. Bring on 2023 season when hopefully someone else will bid and we can mov away. You can see why people stream games rather than have to put up with Optus. Show details

No surprises removal – Optus is ripping me off. I no longer have 'no surprises'. No posting from Optus to acknowledge these failures. Re Fitness channels. I get the same thing from YouTube for free.

Misery inflicted on Premier League viewers – If you want to watch Premier League you have been stuck with Optus fetch since 2016 and will be till at least 2022 The service is terrible. 1) There is no point complaining as no-one at Optus is a soccer fan and gets your complaint 2) As games are played at night Oz time you need tor record. There was a chance to record 2 games at once but the… Read more

Optus accountants now only allow one 3) You often do not get the same game as advertised. Often there is a fault recording and you get nothing 4) In spite of endless requests Optus refuse to show replays off-peak when internet is cheaper to record 5) The games rarely can be watched on the computer service due buffering,, failure to recognise your account, or wrong game being shown.etc Hard luck if you are rural and on high speed satellite. Optus haven't got this right at all. Don't bother complaining There is no-one listening 5) The programming is illogical, amateurish and dreadful. Fans want recent or current games Repeats of these are ok. We don't want all the chopped up review type shows or ancient game repeats We don't want non Premier league soccer 6) There is nowhere Optus allow comment on their dreadful performance All the consumer sites are inaccessible for complaints. There isn't the slightist evidence they want to improve

But Heh none of this matters because the avid soccer fan has nowhere else to go. My name is Ronald Priestley and Optus/ Fetch have my details in my account but will they contact me to discuss concerns. In your dreams. I could really help provide an infinitely more worthwhile experience

PS you are obliged to have an Optus mobile which you will find is inadequate in rural areas.

NOT WORTH IT! DO NOT SIGN UP! IT'S SO SLOW! – Optus Fetch is slower than a web browser loading on a 56K dialup modem. It's super slow. It's clunky. It's not user friendly. Optus should be ashamed of releasing something so crap.

Optus sport – Waste of money & time ! Paid for a year subscription for Optus sport $99 & cannot login. Optus have no record of billing and lodged technical issue but they don't respond. Don't Waste your time, if not an Optus customer, they have no record of your billing details. You can't speak to anyone about issue, don't waste your time and money with Optus !

Customer Service is absolute woeful – We have had Optus Fetch TV for many years. The reception box broke on 28/8 and we reported it to them on 29/8. Advised we would have a replacement by 31/8 or 1/9. Didn’t arrive. Rang on 2/9 and told there was a problem with the order and they would to me back shortly to resolve. No reply call was received. Rang on 3/9 and could not get a… Read more

satisfactory answer. Spoke by phone and through online chat. Spoke to at least 8 people through those methods and could not get a straight reply as to what was going on. Told I should get it 4/9, then 7/9 and also told at least 4 times we’ll get it within 24 to 48 hrs. 48 hours have passed and no set top box.

They’re a waste of time, space, money, energy and effort.

Still waiting, but without confidence or expectation of success.

Most negligent staff – Very slow internet. Poorest service. I requested to merge my two bill at one point in April but still coming separately after 4 months. Requesting again & again now in August asking wait for 3 months again.