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Optus Yes TV by Fetch

Optus Yes TV by Fetch

1.9 from 163 reviews

See the Best Pay TV Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
18
4 star
14
3 star
11
2 star
16
1 star
104

Jeffo

JeffoAdelaide

  • 2 reviews

Great concept with low cost outlay but extremely poor delivery.

published

Quality of EPL cast is variable. Not once this season have I had good transmission. The last time I watched a 90 minute game it took 115 minutes due to pauses (buffering ?) and the picture quality lacked definition. I cast to my tv from my Ipad and if I knew where the problem was it would help. A rubbish product and Optus need to address their failings or withdraw the product from the market.


Hard to cancel a subscription

published

Tried to cancel the subscription and Optus really made it to hard. Any other subscription I had in the past from different companies you just go to Manage account and find an option to cancel your subscription. It is not the case for Optus Sport. So be mindful before subscribing as you might not easily cancel your subscription and end paying for something you dont want to use anymore


Michael

MichaelSydney, NSW

Fetch is a low tech piece of rubbish

published

Fetch is a low tech piece of rubbish. Don’t waste your money. It falls off the internet constantly and the attitude from Optus is “couldn’t care less”. Much better to stick with Apple TV and just forget Optus TV

Antony Nyathi

Antony NyathiHobart, TAS

  • 2 reviews
  • Verified customer

Awesome

published

Absolutely the football on Optus sport, best thing happening in Australian soccer broadcasting. Just a great thing. I wish however that they also broadcast Australian soccer games. All cheap prices.

The reviewer stated that an incentive was offered for this review


Hernan R.

Hernan R.Northeast, VIC

Terrible service from the beginning

published

I was sent an activation code and the box doesn’t acknowledge it as valid. When I requested help Optus only referred me to broadband/nbn or mobile. When I managed to get to fetch, the person at the call center did not find a subscription despite the fact I provided the client number.


DHT

DHT

  • 3 reviews

Optus Fetch Mighty Gen 3 Works great.

published

Recently upgraded to Optus Mighty Gen 3 from Gen 2. Like the new 4K streaming of Netflix through this device. Easy set up once I had the activation code, and multi room function is great paired with my Fetch mini. No issues with free to air signals, and surround sound mode works great as well. Like the choice of additional Optus movies, and the Optus fetch channel packs have something for everyone.


Peavey

PeaveyWynnum West

  • 2 reviews
  • 1 like

Stay away from Optus

published

I asked for a relocation on the 9th of July. It's been more than 3 weeks since I placed the order and I've had multiple conversations with Optus (chat with transcript saved & phone calls). Still nothing... I cancelled the service this morning. 4 hours later, they can't confirm if it's been cancelled. I have been with Optus for many years but lately it's been shocking to the point that I'm moving all my services to another provider.


Bill Lin

Bill LinSydney, NSW

Fetch Channels changed while changes from Cable to NBN

published

I was on the $89 Cable plan with Optus and it includes Fetch Mighty and the Entertainment package (plus land line calls etc). However, when switched to the $90 NBN plan, I have to pay extra $9 for the Fetch Mighty and $15 for the Entertainment Package, totally $124 per month. No one at Optus customer services can explain WHY?


Precious

Precious

  • 2 reviews
  • 2 likes

Extremely Frustrating

published

Overall optus sport very very disappointed.
Champions league final went blank at 70 Min. mark among many other problems with optus app.
Picture quality re movement of ball for soccer terrible.
Pausing + fast forwarding a constant problem.

Middian Tee

Middian TeeSydney, NSW

Refusing to let me cancel

published

I requested to have my fetch box internet service cancelled before my last payment was due. Turns out they didn’t cancel and when I contacted them back they put me on hold for 25 minutes in the hope I would give up and not cancel. Called back twice and ensured I was pressing the right options to cancellation team. A Sharna answers and says I’ve been put through to tech support and again has put me on hold for another 30 minutes. Worst service. Slow connection and waste of my money. You’re better off buying the fetch box from Good guys and paying for internet. Saving you thousands of dollars. I Will NEVER again make the mistake and sign up with Optus.


John J

John JGreater Melbourne (Inner), VIC

  • 7 reviews
  • 2 likes

Works Great

published

I have Optus TV with the NBN
There are a lot of new release programs usually on BBC First or Universal and I can record 3 free to air and three iptv channels all at once
The Fetch TV box comes with Netflix, Stan, YouTube and hayu apps installed with direct access to all of the catch up offering such as 7Plus, 9now, iview, SBS On Demand etc


AdamH

AdamHMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

Worst TV Ever & Customer service is bad

published

I had the opportunity to use FETCH which was provided by Optus and lets just say it was the worst service ever, the buffering that kept occurring and the picture dropping out.. Called them endless times to be told ohh it's your phone line.. "they installed the line".. I ended up in the end getting rid of it and just sticking with another service because this was just wasting my time.


Jane D

Jane D

  • 3 reviews

this it perfect

published

we love a optus yes tv by fetch it allows me to record my free to air shows and watch when kids at school while the kids watch all their favourite children channels

The reviewer stated that an incentive was offered for this review


Jay

JaySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Terrible experience

published

wizard motorcycles

wizard motorcyclesSouth East Queensland, QLD

  • 7 reviews
  • 2 likes
  • Verified customer

some good features

published

I have had this system for a few years good when working but have gone through a few fetch boxes. They are quick to send a replacement but always give the wrong code which means a lot of time on the phone sorting out

Dimitri

DimitriMetropolitan Adelaide, SA

  • 50 reviews
  • 17 likes

Only Good Experiences So Far

published

Too many people have complained about their Optus Yes TV by Fetch, but ever since i signed up for the 2018 FIFA World Cup, i havent been disappointed. The coverage has been great. I have a strong quality cable internet service which means minimum buffering or delays.


Richard

Richard

  • 6 reviews

Great!

published

My son love the Cartoon channels and I love the Sports channels. And the free movies. All that and unlimited internet for the same price as other internet providers. I'm never ever changing Optus.

The reviewer stated that an incentive was offered for this review


Myself

MyselfSouth East Queensland, QLD

Absolutely crap

published

Keeps glitching have not been able to watch a single show without it dropping out beyond disappointing DO NOT BOTHER WITH FETCH TV!!! Optus don’t care poor support the number of reviews on this page alone should be sending a message loud and clear but Optus are not bothering to do a thing!


Mikey UK

Mikey UKSouth East Queensland, QLD

  • 11 reviews
  • 7 likes

System should have gone live but has not

published

mandy

mandy

  • 2 reviews
  • 2 likes

Absolutely crap

published

This is my 2nd fetch box and I've had it with optus. First box froze and wouldn't change channel. Called optus 4 times before finally got some info, they couldn't fix so needed to send it for a replacement. Waited 3 days for a new box and now that is frozen aswell. Fix your boxes up before u send replacements.
Then got charged a extra $400 that I'm not paying for apparently not sending the old ones back within 2 weeks even tho it was sent back 2 days after the new one came in. They really need to check their mail and see what gets sent back. I'll be disconnecting my optus fetch. Not worth my money


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Questions & Answers

Teresa

Teresaasked

We watch free to air channels through our TV. However, we switch to fetch when we want to watch The Italian channel. Can the fetch box stay ON? At the moment ,as we are new to Fetch, we keep on switching on /off. Is there an easier way to view all channels without using 2 remotes and switching on /off each time we go from TV to Fetch and vice versa?
Teresa.

2 answers
Colin H.
Colin H.

Hi , I use fetch to view everything including free to air, Netflix, Stan etc, but you must connect Aerial cable into fetch box first & tune in free to air channels. I have setup the Fetch remote (programmable) to be able to turn on/off our TV, adjust volume etc. Makes life easier if setup this way just the fetch remote to do all, read the help on the remote to setup
Colin.

Teresa
Teresa

Thank you Colin for taking the time to answer.
I will try to attend to it.


Bneite

Bneiteasked

Existing two Fetch Set top boxes have been showing ‘box not activated’ for a week now. Numerous calls to OPTUS. Many dropped out. One tech said ‘migrating’ take a few days. Still no service and can’t talk to anyone. Hard to understand how they expect expect to keep customers.

No answers

Jankev B.

Jankev B.asked

I got my new yes fetch box mighty, i'm trying to set up but it says "box not activated" what can i do for it??

3 answers
Jay
Jay

You can call Optus and good luck!

fred f
fred f

Get it activated as per instructions.

John J
John J

You need the activation code that was sent via email or text message.
It will be something like abcdrhh32gh7


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