Orcas Taxis

Customer service 0/10 – I live in the middle of no where and so most of my rides with orca are at least $75.00 the last one was actually $190.00. Today I rung for a taxi and after waiting for an hour for a car to accept the job, the taxi got within four kilometres of the pick up location.. then seven... then nine. I rang through and was told by the automated system that I'd already been picked up. I well and truly had not I was still freezing on the side of the road waiting. The operator then must have put me back on the bottom of the list because I was then going to be waiting another 17 km of travelling time before I was to be picked up. I called the customer line and asked for some sort of discount as I was now about ninety minutes from the time I placed the booking, and still had 15 minutes or so left to wait. I was told I could haggle with the driver that was my only option. I'm not going to do this, the guy is trying to feed his family etc and it's not the same driver that bailed in the prior car, so it's not his fault. And it ran the risk of an argument or confrontation and no one should have to deal with that when either at work, or trying to pay $80 to just get to the shops! I rang again and tried to explain that and was again told to haggle with the hard working driver. Any other service industry business would have offered 25% to 50% off the trip for the head ache, especially when my trips are on rare occasion below triple figure payments. An offer of a 10% discount would have made me feel like I was validated and actually heard, instead of being brushed off and made to feel as though my money and my time and my position as a "valued" customer actually meant something. Poor poor administrative work (I'm guessing this is why the original kerfuffle occured) and terrible customer service. Severely disappointed.

Would not recommend but not much choice – My husband and I were stranded in Victor Harbor wanting to go home to Goolwa and the Orcs Taxi service refused to take us because we were both in wheelchairs and they did not want to "damage their taxis". Being disabled is not a choice we both made but having a serviuce that can assist us is a neccessity. We were stranded for several hours until a carer was free to pick us up.