Lasted just 4-months outside of the warranty period and went faulty. Designed to keep you buying...not to last. The device in itself does the job well enough however if you put too much weight on it the gears can skip or start to make a kind of grinding sound which definitely puts the kibosh on any rest or relaxing you were hoping to get from it. All-in-all it works but the warranty period closely reflects the lasting time in my experience.
Purchased for A$299.00.
Horrible Quality Control
I got the Ucozy neck massager and the on/off button wasn't working well on first usage. Very hard to turn it on and also very hard to turn it off. I brought it back to the osim store and they refused to exchange a new one even I have I my used it twice and bring back within a month. Poor quality control and I am disappointed they will sell products with defects at regular store. Poor after sale customer service.
Purchased in September 2019.
Osim Ucozy Massager
I am so amazed and impressed by this product. I usually dont like machine gadget to replace hand massage. I changed my thinking now...this Osim Ucozy massager really work deeply into my aching and stiff shoulder and neck. I am quite paranoid when contact with machine but this machine really feel like a living hand on massage. I bought one set yesterday and purchase another set today. Thumb up! Greatly recommend!
Excellent Product !!
The best part of this portable massager is it has a heating function and really do the massage. I have a chronic neck pain for 3 years and none of the treatments from acupuncture or chiropractor really works for me, not because they are not good, simply i'm hurting my neck everyday when i work on desk, until recently my GP suggested me to get a electronic massager and use it after work everyday that at least can alleviate certain degree of pain, but still i need to do correct my sitting posture.
On/off switch a complete nuisance
I first purchased the 3D neck and back massager for my bad back last year. Shortly after the on/off switch started causing trouble ie unable to turn on or off then a couple months later ceased working.
We contacted the manufacturer who was very helpful and quickly sent us a new one :)
Purchased for my partner who suffers from spina bifida. She thinks it is great and you can really feel the knots in her back getting out. As the one who holds it on her back neck and shoulders l find the cord to which you plug into the wall pulls out from the massager itself a little to easy and in saying that could be another meter in length. Turning off whilst not hard can prove tricky as a simple press of the on off button simply switches from heated massager, which you would barely notice to non heated. To switch off entirely its a press an...d hold like a mobile. The mesh netting is quite weak looking and l would venture to suggest it could be easily torn if caught ob a button zip even jewellery such as a chain necklace To use on oneself l would image it could be a little difficult but then its always nicer if someone else gives you a massage
Cover is wearing out in certain parts, would like 2 get New Cover 4 it.
Gone in 2 our local Osim with our Enquiry but was treated with Indifference by the Lady Mg n staff doesn't seems 2 knw how 2 deal with us. We r not dressed in Designers Gear nor r we Gen X,Y. or Z so we were Dismissed like r a Bloody NUISANCE 2 them.
Stay away from osim
Design flaw where the button is built in the semi soft cushion of the unit itself. Whenever you press the button it collapses on itself, worsening the contact between the button and the contact point.
I bought 3 units as gifts. One unit failed to turn on after a couple of days. Other two units randomly switch to heat mode or turn off by itself.
Questions & Answers
I love My uCozy3D neck & shoulder massager I purchased for $229.00. It is working well except the cover has come apart in holes n getting caught in the mechanism. Can the red cover be replaced or a new cover purchased?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.