DO NOT BUY!!!!!!
I have never written a review as i do not usually have the time. Although this sterlizer is the worst product ever.
We received this as a gift and we need to descale literally every 2 days, last night 10/12/2019 , upon filling the bottom tray with water i noticed a burning smell halfway through , the bottom tray smoked up , leaving our 4 brand new bottles stinking like smoke ( now unable to use ) and the tray was literally black on one side. Now we have to buy new bottles , a new sterlizer ( I cannot wait " up to a month " for a replacement ) I have no idea why the manufacturer's would take short cuts to make something so bad, possibly affecting my litle one's health if i use the same bottles , pathetic.
Worked well for a short time then burnt.
We really liked this at first and took care to only use purified water in it to help prevent limescale build up. Soon (after a couple of weeks, maximum) it started giving off a burning smell and there was a brown burn mark on the plastic and burn marks on the metal despite us cleaning it. It's a shame because it is more streamlined and convenient than the microwave versions, but it is higher maintenance.
- Verified purchase
It Gets The Job Done
I can easily fit in 7 bottles, which is helpful to not spend long periods of time in the kitchen. Unfortunately the element burnt? very quickly, although we followed all instructions. Also don’t like that even when turned off at the wall, if you knock the button when moving it, as soon as the PowerPoint is switched on, so too is the steamer, so keep an eye out for that!
Purchased in December 2018.
Sterilised once on the stove....this gave me my time back.
I sterilised bottles once by boiling them on the stove before i decided there has to be an easier way. I load 3-4 bottles, teats and lids into the steriliser and it is done and can be handled in about 20 minutes. It does the work when i have other things to do. I have sterilised Avent bottles as well as a Chicco bottle, which despite having a wider lid, it still fits no problem.
Only negative, it does build up limescale quickly.
Do not waste your money!
Purchased this steriliser following a recommendation from a salesperson at our local Baby store. Following first use, the element burnt, leaving the bottles with a horrible burnt smell. I followed instructions to descale, it then burnt again on the second use and large pools of water began leaking from the device. I called customer service and was advised I need to descale more regularly and the leaking is due to warping on the plastic buckets, both of which are not considered faults. I was told there is nothing I can do. I have since thrown the device out and I wish I had done my research before purchasing such a faulty product
Kitchen constantly smells of burning even if I clean after each use
Have only used this product a few times as I’m mixed feeding . Using directions provided - I poured water into bottom compartment - switched on steriliser ect... bottom ( element) unit turns brown with each use. Even when I clean after every use. Bottles still smell burnt and Im not sure how safe they are to to use? If they smell burnt do they taste burnt to baby??? Expensive and not worth cost
Purchased in January 2019 for $200.00.
Steam tray burns
Bought this philips steriliser, which i had difficult times with it even though cleaning the tray and bottles thoroughly it still get the burns. Color is changed to brownish burn marks within 2 times of use. I bought it from toys r us. Can't go to the store as it has been closed forever. I am kind of in dilemma.
Purchased 3 in 1 Avent electric steam steriliser from Chemist Warehouse in August 2018. Have been using it for 4 months and love it from day 1! It is very easy to use, just put 100ml water in the base, push the button and in 8 minutes you have clean bottles, teats and dummies. It is also quiet. Clean and safe, no chemicals or nasties sterilising.
Beats microwave steriliser as plastic is not meant to be used in microwave.
Quick and easy
Recommended to us by hospital midwife - takes only 6 minutes to sterilise 2 layers of bottles/teats/etc. Easy to uses, just put 100ml of water in the base layer and hit the button - very handy for those midnight shifts! Quite compact, so doesn't take up too much space on the countertop.
Went through 3 in 4 months!!
We purchased the Avent steriliser from Baby Bunting and thought 'Philips' would be a good brand. Well this has really been a let down. Each one we purchased just stopped working after a month. I thought it was something we may have done, seems like many suffered the same fate. The mechanism (heating element) should be basic and straight forward, something that should have been perfected over the years. I don't see why they should stop working. I hope Philips repaired the ones we returned and didn't through all that plastic in a landfill.
Stops working! Very faulty + overpriced
I have the 3 in 1 Avent Electric Steam steriliser. For my first baby, it stopped after about 5 months use. I got a replacement from Avent after sending in the faulty bottom. Continued to use it for the next 6 months - after continually cleaning and descaling after almost every use.
Just had my second baby; and the product stopped working after about 1 month. I was using a microwave steriliser for quite some time; then just got around to calling Avent customer service again to see what they could do. They said because the 2 year warranty expired 4 weeks ago there was nothing they could do.
Terrible product and SO overpriced considering how faulty it is!
Will be buying NUK instead.
Quick and easy to sterilize baby items
Stylish steriliser for kitchen tabletop. Doesn’t take up much space but is big enough to steriliser breast pump parts and a few bottles at once. Only takes a few minutes. Only annoying thing is the bottom gets black frequently so you need to clean it with citric acid every week or so.
Love the ease of use. Recommended
It works well but hard to clean
This steriliser generally works well but the problem is it is difficult to clean. I wash all the bottles very carefully. The brown stain starts to appear after 2 months especially on the bottom of the white plate. Now I have to wash with vinegar every day and still can't remove the stain. All the bottles and breast pump parts turned yellow. I'm worried as it provides unclean steam for every cycle. I believe this is not covered by the warranty. I'm thinking about replacing the white plate but unsure about the cost.
A terrible design
Purchased the 3 in 1 Avent Electric Steam steriliser for $214.99 from Farmers. A terrible design! The hot plate constantly turns a brown colour and smells burnt (we have to clean with vinegar every 2-3 days and it is tricky to remove the brown stain!) and my bottles have started turning a brown colour because of the burning hot plate. We follow all the instructions and put the correct amount of water on the plate before each use. Is also a pain having to remove the main part (where the bottles go) to place water in the base before each use. It would be sensible and a lot easier if Philips invented a funnel to tip the water into! A very basic product at an expensive price. Would not recommend!
Much like an explosive baby poop, this baby bottle steriliser has [Word Remmoved] itself twice! The switch on the first one broke within 5 months of use. We then bought a replacement which has the same problem with only another 5 months use. $100 per product is s lot of money for a faulty product as the reviews on this page attest. Severely disappointed and annoyed
Dont Buy ! dissapointed
we bought this for our first but,just two weeks stopped working and we had to change. second one was a whole new unit and it was working only for three weeks. we had to change this for the third time. we bought this from toys r us cairns. Now its leaking water from the middle basket. so they gonna replace this as a goodwill.. they said IT'S NOT COVERED UNDER WARRANTY
had too much hazels with this product for this six months.
Misunderstood - Huge help
These things seem to get bad press mainly because folks do not know how to clean them. A little white vinegar and sometimes some heat and we are golden!
We have Prem twins, and this thing helps us SIGNIFICANTLY.
The modular construction is flexible, it has a short run time and is very convenient.
Plastic and rubber/nitrile do need drying post cycle.
Waste of money
Bought the newborn natural avent pack on 2/12/16 and everything working well for a two weeks. Then the steam steriliser stopped working. Managed to exchange product on 27/12/16 ( thanks baby bunting you're awesome) and this morning 5/01/17 this one stops working ??? I think Phillips should recall the product as this is ridiculous I'm going to get a microwave steamer and stay clear of avent.
Worst thing I've ever bought.
By far the worst product I purchased for my babies. Not only does the machine leak the plate is so burnt I'm afraid to use it as like others have said my bottles smell like burning. I now cannot afford or have time to replace having new born twins so have resorted to a plastic box and sterilising tablets. May I add I followed every rule in the book.....cleaning more than once a week, wiping after use and correct amount of water
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Questions & Answers
I bought the Avent 3 in 1 sterilizer from canada and I have been using it in Egypt for almost 1 year but it suddenly stopped working and the power button is not turning on, so is there anything I can do here!
Philips S.Philips Avent
Hi Sally, thank you for sharing your experience with us. It's unfortunate to hear that your Avent Sterilizer stopped working. We would like to assist you via social media. Feel free to reach out to us via Twitter(@PhilipsCare) or Facebook. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
The Philips Australia Team
Hello I have had an avent three in one sterilizer since 6 years but recently it stopped working. The power button doesn't work anymore. Can you help please?
Philips S.Philips Avent
Hi Wardah, thanks for reaching out to us here about your sterilizer. We're sorry to hear it stopped working. We recommend reaching out to our colleagues on one of the following numbers:
AU: 1300 363 391
NZ: 0800 658 224
Alternatively, you could reach out to us on Facebook or Twitter (@PhilipsCare). Our colleagues there are happy to help you as well.
The Philips Australia Team
I have used Philips Avent 3 in 1 Electric Steam for 5 years and I think it’s too old and burned some part in the bottom of the machine. Should I continue use it or change a new one?
Philips S.Philips Avent
Thank you for your question. We're sorry to hear your Avent Electric Steam Sterilizer has burned at the bottom. That shouldn't happen, and we'd recommend not using it until our product specialists have had a look at it. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand). They'll be happy to help.
The Philips Australia Team
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