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Philips Avent 3 in 1 Electric Steam

Philips Avent 3 in 1 Electric Steam

SCF285/01, SCF284, SCF285/02, SCF286/05 and SCF288
1.9 from 60 reviews

Kitchen constantly smells of burning even if I clean after each use

Have only used this product a few times as I’m mixed feeding . Using directions provided - I poured water into bottom compartment - switched on steriliser ect... bottom ( element) unit turns brown with each use. Even when I clean after every use. Bottles still smell burnt and Im not sure how safe they are to to use? If they smell burnt do they taste burnt to baby??? Expensive and not worth cost

Purchased for $200.00.


Steam tray burns

Bought this philips steriliser, which i had difficult times with it even though cleaning the tray and bottles thoroughly it still get the burns. Color is changed to brownish burn marks within 2 times of use. I bought it from toys r us. Can't go to the store as it has been closed forever. I am kind of in dilemma.

1 comment
Hello Nami. We appreciate you sharing a few words about your experiences with the steriliser. We regret hearing you're not entirely happy with it. However, we'd like to hear more about this. Would you mind contacting our call center team at 1300 363 391? Our colleagues there would be happy to assist you further. We hope you will give it a chance. Kind regards, The Philips Australia team

Love it!

Purchased 3 in 1 Avent electric steam steriliser from Chemist Warehouse in August 2018. Have been using it for 4 months and love it from day 1! It is very easy to use, just put 100ml water in the base, push the button and in 8 minutes you have clean bottles, teats and dummies. It is also quiet. Clean and safe, no chemicals or nasties sterilising.
Beats microwave steriliser as plastic is not meant to be used in microwave.

1 comment
Thanks for your nice review! We're very happy to hear you've been enjoying the SCF285 so much so far. If you ever need our help, please know you're welcome to contact us anytime on social media or you could give us a call on 1300 363 391 (AU) or on 0800 658 224 (NZ). Kind regards, The Philips Australia Team

Quick and easy

Recommended to us by hospital midwife - takes only 6 minutes to sterilise 2 layers of bottles/teats/etc. Easy to uses, just put 100ml of water in the base layer and hit the button - very handy for those midnight shifts! Quite compact, so doesn't take up too much space on the countertop.

1 comment
Hi there, Andrea. We're happy to hear that you've discovered the ease of use and the other benefits of the Avent SCF285/01 steriliser. Thank you for sharing your enthusiasm here with us and have a great week! Kind regards, The Philips Australia Team.

Went through 3 in 4 months!!

We purchased the Avent steriliser from Baby Bunting and thought 'Philips' would be a good brand. Well this has really been a let down. Each one we purchased just stopped working after a month. I thought it was something we may have done, seems like many suffered the same fate. The mechanism (heating element) should be basic and straight forward, something that should have been perfected over the years. I don't see why they should stop working. I hope Philips repaired the ones we returned and didn't through all that plastic in a landfill.

2 comments
Hi George, thank you for taking the time to share your experiences with the sterilizer here. We regret hearing yours stopped working so soon. Did you reach out to our Customer Care about this before? We have a two-year warranty for all our products so that might be a good thing to do. They will also look for the cause of the issue and can advise you on how to prevent this from happening. For example, it's very important to descale the sterilizer regularly. We'd like to ask you to reach out to us by phone: 1300 363 391. Thanks in advance, we hope to hear from you soon. Kind regards, The Philips Australia TeamHi George, Upon looking into this further, we would like for our distributor to contact you directly. Therefore, we'll now send you a private message asking you for your contact details, so that you can share them privately. We hope to hear from you there. Kind regards, The Philips Australia Team

Stops working! Very faulty + overpriced

I have the 3 in 1 Avent Electric Steam steriliser. For my first baby, it stopped after about 5 months use. I got a replacement from Avent after sending in the faulty bottom. Continued to use it for the next 6 months - after continually cleaning and descaling after almost every use.
Just had my second baby; and the product stopped working after about 1 month. I was using a microwave steriliser for quite some time; then just got around to calling Avent customer service again to see what they could do. They said because the 2 year warranty expired 4 weeks ago there was nothing they could do.
Terrible product and SO overpriced considering how faulty it is!
Will be buying NUK instead.

1 comment
Hi Kacey, We can imagine you're disappointed in the product and with the customer service that was offered. Sounds like you've had some bad luck with the warranty policy. :( Did you reach out to 1300 363 391? Perhaps you can try to get a second opinion there, although we can't promise anything. Anyway, we're sorry for the inconvenience and we regret hearing the trust in our brand suffered a dent because of this. Kind regards, The Philips Australia team

Quick and easy to sterilize baby items

Stylish steriliser for kitchen tabletop. Doesn’t take up much space but is big enough to steriliser breast pump parts and a few bottles at once. Only takes a few minutes. Only annoying thing is the bottom gets black frequently so you need to clean it with citric acid every week or so.
Love the ease of use. Recommended

1 comment
Hi Julia, We appreciate that you took the time to share some of your feedback with us and we're glad to hear you like the device! If you ever need some help with it, please feel free to contact our specialists via 1300 363 391. Kind regards, The Philips Australia Team

It works well but hard to clean

This steriliser generally works well but the problem is it is difficult to clean. I wash all the bottles very carefully. The brown stain starts to appear after 2 months especially on the bottom of the white plate. Now I have to wash with vinegar every day and still can't remove the stain. All the bottles and breast pump parts turned yellow. I'm worried as it provides unclean steam for every cycle. I believe this is not covered by the warranty. I'm thinking about replacing the white plate but unsure about the cost.

1 comment
Hello Alex, Thanks for providing us with some feedback with the aid of sharing your experience. In hard water areas it could be that descaling the steriliser is necessary twice per week. Have you tried the instructions shown in this video? https://www.youtube.com/watch?v=drNSU1IamYs We hope this helps you with keeping the steriliser clean, otherwise please let us know. Also discoloration of parts of the bottles and breast pump is quite normal to happen over time and nothing to worry about. Kind regards, The Philips Australia Team

A terrible design

Purchased the 3 in 1 Avent Electric Steam steriliser for $214.99 from Farmers. A terrible design! The hot plate constantly turns a brown colour and smells burnt (we have to clean with vinegar every 2-3 days and it is tricky to remove the brown stain!) and my bottles have started turning a brown colour because of the burning hot plate. We follow all the instructions and put the correct amount of water on the plate before each use. Is also a pain having to remove the main part (where the bottles go) to place water in the base before each use. It would be sensible and a lot easier if Philips invented a funnel to tip the water into! A very basic product at an expensive price. Would not recommend!

1 comment
Hi Jen, We're sorry to see that our sterilizer has not been able to impress, but thanks for letting us know. We can imagine it must be a bit disappointing to discover that the unit might need more cleaning than expected. Unfortunately, the spots on the heating element are unavoidable as with any heating of water, there will be scale. These may turn yellowish or brownish depending on the chemicals/minerals in the water. But these should come off nicely with vinegar. If you like, you can have a look the descaling process in the following video: https://www.youtube.com/watch?v=H69ZwuODc2c, just to be sure. Also, to combat the brown stains, it's important tho check that there are no residual liquids in the bottles before sterilizing. These may be hard to spot at times, but even the smallest drop can drip down onto the element and subsequently burn, causing brown stains and a strange smell. Please know that if you need any assistance, our customer care colleagues are happy to help. You could reach them on 0800 658 224 (NZ) or 1300 363 391 (AU). Hope this helps! Kind regards, The Philips Australia Team

Terrible

Much like an explosive baby poop, this baby bottle steriliser has [Word Remmoved] itself twice! The switch on the first one broke within 5 months of use. We then bought a replacement which has the same problem with only another 5 months use. $100 per product is s lot of money for a faulty product as the reviews on this page attest. Severely disappointed and annoyed

1 comment
We're sorry to hear about the difficulties you have experienced. Please reach out to our Avent team http://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html we like to get in touch and see if we can help you. Kind regards, The Philips Australia Team

Dont Buy ! dissapointed

we bought this for our first but,just two weeks stopped working and we had to change. second one was a whole new unit and it was working only for three weeks. we had to change this for the third time. we bought this from toys r us cairns. Now its leaking water from the middle basket. so they gonna replace this as a goodwill.. they said IT'S NOT COVERED UNDER WARRANTY
had too much hazels with this product for this six months.

1 comment
Hi there, Thank you for your feedback. We're very sorry to hear you experienced these issue with your steriliser. This should not have happened. We like to see how we can help you out. Could you please call us at: 1300 363 391, or if you're located elsewhere then Australia: http://philips.com/support/. Thank you! Kind regards, The Philips Australia Team

Misunderstood - Huge help

These things seem to get bad press mainly because folks do not know how to clean them. A little white vinegar and sometimes some heat and we are golden!
We have Prem twins, and this thing helps us SIGNIFICANTLY.
The modular construction is flexible, it has a short run time and is very convenient.
Plastic and rubber/nitrile do need drying post cycle.

1 comment
Hi Adam. Thank you for taking the time to review our product, we greatly appreciate your feedback. It makes us happy to hear that the steriliser has helped you and your family significantly, we hope it will continue to do so. Kind regards, The Philips Australia Team

Waste of money

Bought the newborn natural avent pack on 2/12/16 and everything working well for a two weeks. Then the steam steriliser stopped working. Managed to exchange product on 27/12/16 ( thanks baby bunting you're awesome) and this morning 5/01/17 this one stops working ??? I think Phillips should recall the product as this is ridiculous I'm going to get a microwave steamer and stay clear of avent.

1 comment
Hi there Becky, thank you for your review. How unfortunate that the second steriliser also stopped working, may we ask what happened to the device? Our team would love to get in touch with you to see how they can help out. Would you mind reaching out to them through 1300 363 391 for Australia or 0800 658 224 for New Zealand? Kind regards, The Philips Australia team

Worst thing I've ever bought.

By far the worst product I purchased for my babies. Not only does the machine leak the plate is so burnt I'm afraid to use it as like others have said my bottles smell like burning. I now cannot afford or have time to replace having new born twins so have resorted to a plastic box and sterilising tablets. May I add I followed every rule in the book.....cleaning more than once a week, wiping after use and correct amount of water

1 comment
Hello there, Thanks for writing your review here on this website. We appreciate all kinds of feedback, positive as well as negative. Are you sure that the plate is burnt? As with this model it is pretty common that dark coloured scale builts up on the heating plate. A solution would be to descale the unit regularly per the manual. We do take this very seriously though. You mentioned that your bottles smell burnt as well. Could you please share your Phone number, email address and country of residence through a Private Message? We will send you a PM now. We hope to hear from you. Kind regards, The Philips Australia team

Don't waste your money

I have just went to turn my steriliser on, which is one week old, which worked this morning and I have followed the directions to a tee, is now unresponsive and in my words has blown up!

This happened to me 2 years ago as well, but after a few months with my first child's steriliser.

Having lost the receipt I am now severely out of pocket for two pieces of junk! I want a replacement sent. Have messages avent on facebook with photographs and videos of me testing it.

1 comment
Hi Bianca, We're sorry to read about your unfortunate experiences with your steriliser. We can imagine that this is not the quality you would expect from us. Unfortunately, without the receipt there isn't much we can do for you since we really need a proof of purchase. We would like to see if there's still anything we can do for you though, without making any promises. If you're in Australia, please call 1300 363 391 to get in touch with our team of specialists. They might be able to assist you further on this. Kind regards, The Philips Australia Team

Burnt Base

Bought this before my newborn arrived. One week in and the Base is all black bottles smell of burn and philips want me to send it back to them before they help. I must pay to post it to them so not only will I have no sterliser il have no bottles. They did offer to post me new ones but il be at least two weeks with nothing so il have to buy new stuff in that time anyway. The product has lots of stories like this it should be recalled .

5 comments
Hi there, thank you for reaching out and providing us with your feedback. Sorry to hear about your experience with the sterilizer so far, we like to look into this for you to see if there's anything we can do to make this process easier. Would you mind sending us a private message here with your email address and possible reference number? We'll get in touch with our local team and have them double check the options for you. Looking forward to your message. Kind regards, the Philips Australia team.How do I private message???Hi again, We've just sent you a private message. Please respond to that one with your contact details. :) Kind regards, The Philips Australia Team

Stopped working suddenly

Suddenly my avent 3 in 1 steriliser stopped working, no light no steam its just dead... bought it from Babies r us. We have been to Babies R us today but could not get satisfactoy answer. The product lasted for 10 weeks only. Not at all happy . You could not muck around going to shops to get it exchanged when u have a small baby with you . Its no point spending money on this.

1 comment
Hi Ash, How unfortunate your AVENT steriliser gave up the ghost so soon already. We understand it must be disappointing and inconvenient, having to run around with your little one to get this fixed. We would therefore like to advise reaching out to our call center colleagues on 1300 363 39, if you're in Australia, or 0800 658 224 for New Zealand, to see how we could sort this out for you. :) Kind regards, The Philips Australia team

Love the sterilizer

Don't listen to the bad reviews. I love this product. If you follow the cleaning instructions and wipe down the plate once it's cooled- this stops the build up.
I find it so easy to use! Very convenient and efficient. It also fits my tall dr browns bottles on a lean!
My only problem with it is the top part is advertised as clear- and mine is a kind of frosted yellowy colour. I really wanted it to be clear as advertised.

4 comments
Hi Amybee, Thank you for your kind review! We're glad to hear you like it that much. We do recommend you to use your Avent bottles for your steriliser only, since it's not tested with bottles from different brands. :) Kind regards, The Philips Australia TeamHello, Dr browns says any electric sterilizer can be used to sterilize them. My baby doesn't take avent bottles :( does this mean I can't sterilize anything in them as I use it for all my items ..Hello Amybee, Unfortunately we can't decisively advise on the sterilising of other brands with the AVENT steriliser, as these aren't tested and we can't guarantee the results. Only sterilise baby bottles and other items that are suitable for sterilisers. So we'd advise checking the user manual of the items you want to sterilise, to make sure they are suitable for sterilisers. :) Kind regards, The Philips Australia Team.

Dissapointed

This product continually rusts I would have to descale after every use , not practical at all . Tried all avent recommendations to no avail, doesn't matter if you use purest water out. A busy mum of twins I am now using Milton till I can get into town and purchase a different brand.

1 comment
Hi C Sim, Thanks for sharing your experience with our steriliser. We do recommend descaling the device at least once ever 1 - 2 weeks. But after each use does sound admittedly excessive. Have you already been in touch with our customer care team? You could reach out to us on 1300 363 391, or if you're located elsewhere than Australia: http://philips.com/support/. Kind regards, The Philips Australia Team

Everything smells burnt - do not waste your money

We purchased the steriliser as part of the bottle starter kit. From the first time we used it the bottom plate rusted and everything smelt like smoked / burnt flavour.
We descaled it and have followed all the instructions to no avail.
We've tried to contact Avent several times and have got nowhere.
I was sent an email asking for our phone numbers then waited another week and found the staff member had gone on holidays. His out of office reply sent an email to the junk folder.
We've had to go out and buy a microwave steriliser which works perfectly.
I'm so disappointed in this product I should have read the reviews before buying it.
My Avent breast pump is not working properly now either. We've spent a small fortune on Avent and feel disappointed.
My husband is trying to sort the complaint out now. We're waiting for a different staff member to ring us back after calling them

5 comments
Hi Jessy, thanks for bringing this to our attention. This is not the experience we’d like our customer to have with both our products and customer service, our apologies for this. Even though your husband is already in contact with our customer service team to sort this out, we think it’s a good idea to have our team have another look at this to be sure. Would you mind sharing your contact details through a private message here on Product Review? Thank you. Kind regards, the Philips Australia team.We have had a number of emails sent to and fro between my husband - Shane_Sumpter@hotmail.com ( & Jessy3806@hotmail.com It has gone on for two weeks. These were forwarded again to someone at Philips & my husband Is waiting for someone to ring him back. I did not want to put a negative review on here but was left with no other option because no one seems to care or follow things up.I've just removed our phone number and will remove our email address this afternoon. I don't want our addresses on here

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Questions & Answers

The button does not work properly. It switches itself on the moment power is on and does not switch it off itself. What is the fault.?? And how can it be rectified?
No answers

Hello I used sterilizer 3 in 1 for the first time but unfortunately i made a mistake as i plugged in the the electric cable and it is lighted but i did not put water I did not knew it is working After 5 mins i put water on it and a vapour come out After that i read instructions and i put water first and tryed to put it on but it is died I leave it more than 1 hour but it does not put on Is it mean i damage it or is there any solution?
No answers

Hi I got the 3in 1 avent sterilizer as a gift from my sister in the US am presently in Cameroon . It stopped working after the second use. It just died n won’t come on the first 2 times I used it with a step down what could be the the problem? How can I get it to work ?
1 answer
Hi there Frienzy, thanks for reaching out. We're sorry to hear that your 3-in-1 sterilizer stopped working, especially since you've only used it several times. We're not sure if this has to do with the fact that you used it with a step down, but we'd be more than happy to help you find it, and see what we can do for you in this regard. The fact that you got it in the US and are now located in Cameroon makes the situation a little more difficult. May we ask you if you'll visit the US anytime soon again? Either way, it would be most efficient to send us a message on Facebook or Twitter (@PhilipsCare) and share your experience with us there. We're also interested in a picture of the product details, so it would be great if you could include a picture of the product sticker as well. Our colleagues will then help you further. Thanks in advance! Kind regards, The Philips Australia Team

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